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Sheraton Kauai Resort

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2440 Hoonani Rd, Poipu, Kauai, HI 96756
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Sheraton Kauai Resort
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Sheraton Kauai Resort
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1,278 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ocilla, Georgia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I just spent 3 nights here on an island hopping anniversary trip. Sheraton Kauai was amazing, everyone was so kind and helpful..I talked to Jenny? on the phone several times before we even arrived....she even called me back when I lost the connection. The room was beautiful, large room with a king size bed, large garden tube,... More 

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Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at the Sheraton Kaua'i in May 2015. This hotel has a fantastic location... right on the beach with lovely waves, palm trees, and black rock tide pools. For us, it was the ideal Hawaii view. We had an oceanfront room (room 1242) that faced the beautiful ocean view. You couldnt quite see the sunset off... More 

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USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We too were skeptical about booking a room here due to all the negative reviews on Trip Advisor. We ended up in one of the ocean front rooms above the pool. The room was very nice, view was great. We enjoyed people watching from our lanai during the day. There was hardly anyone in the pool at night, so noise... More 

Was this review helpful? Yes 2
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We love The Sheraton on Maui and the hotel on Kauai was great as well. Staff were super friendly and always helpful. The beach in front of the hotel is fantastic and our three year old spent hours in the golden sand. Restaurants on the property are good and the hotel is within walking distance to a great shopping center... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

The resort is small,the rooms need a little tlc,although still decent, we stayed on the 4th floor in the beach front building. Service was very good. The pool was very small and the beach was like a bowl shape, and very little place to lay or sit in the sand. The cabanas are in need of upgrading, and there are... More 

Was this review helpful? Yes 1
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha, and thank you for choosing to stay at the Sheraton Kauai Resort. We appreciate you taking the time to express pleasure with our customer service and with our RumFire restaurant. We apologize that our beach and poolside experience was not able to meet your expectations, however we are glad to hear that you were able to explore and enjoy... More 

Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Sheraton Kauai for 3 days prior to our annual timeshare visit in Princeville. We have stayed at this hotel many times over the years. This year we found them completing maintenance on the roof of the garden side of the facility. It posed no inconvenience to us. The main thing to know is the resort is... More 

Was this review helpful? Yes 2
indianapolis
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked a garden view room for four nights with points. The front desk clerk said I would be much happier paying a $100 per night upgrade to a larger, better furnished ocean-view room. I did and I was. The room was fine. Service was excellent throughout the hotel. However, I've never had bad service in Hawaii. I had the... More 

Was this review helpful? Yes 2
Peterborough, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This property was far below the standard of any Sheraton we have ever stayed at. The grounds were beautiful and the common areas were up to the standard I would expect from a Sheraton. But the guest rooms very very basic and outdated. Carpeting and decor old and dingy. The bathroom was like something from a discount motel. I booked... More 

Was this review helpful? Yes 2
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha, On behalf of the Sheraton Kauai Resort, we would like to thank you for choosing to stay with us and for taking the time to share your feedback, which we have shared with our team members. We truly hope you were able to enjoy what the beautiful island of Kauai has to offer. As a resort, we are constantly... More 

North Carolina
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The last of the hotels on this trip. Employees are very nice. My friend and I sat in the car as our husbands went in to register us. Nick, (Valet) came to car to see if he could help us, I ask him to wait until the husbands came back. In the meantime he gave us a map with highlights... More 

Was this review helpful? Yes 1
Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha, We are grateful for your review and sharing your recent experience with us. We truly hope you enjoyed your stay and planning your next visit to Kauai. We pride ourselves in our Aloha spirit of service and it seems you received that from both Nic and Robin. We will be sure to advise them of their great service. To... More 

Arlington, TX
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just concluded a 12 night stay here in the garden view category. We had stayed here about 15 years ago and I must say the resort has improved since then for sure. I was somewhat skeptical about returning with all the negative reviews, but was pleasantly surprised. All the buildings in the garden area have been repainted and re-roofed. We... More 

Was this review helpful? Yes 11
Hotel Review Summarization

What travelers say

  • Very nice(53)
  • Breakfast buffet(25)
  • Ocean front room(22)
  • Pool area(14)
  • Friendly and helpful(5)
  • Would definitely stay(3)
  • Great location(3)
  • Mai Tai(3)
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Beach (29)
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Deluxe Oceanfront Room (20)
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Pool (53)
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Presidential Suite (23)
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Standard Room (52)
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The Hotel (94)

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