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Sheraton Kauai Resort

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2440 Hoonani Rd, Poipu, Kauai, HI 96756
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4th Night Free/Breakfast
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Sheraton Kauai Resort
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1,364 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Asheville, North Carolina
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were 3 girlfriends who decided to treat ourselves to a nice room after kayaking the NaPali coast, where we camped for a week. Betty checked us in and was extremely kind and welcoming. She made sure to gather my SPG number so we could attend a wine tasting and get our meal discount, etc. We were frankly filthy and... More 

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Lihue
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I were celebrating our anniversary and enjoyed a relaxing stay on your property. It was such a good reminder of what a stunning property you have. The views are amazing! We were blessed with a beautiful sunset and woke up to a bright rainbow right off the ocean in front of our lanai as we started our... More 

Was this review helpful? Yes 1
San Jose, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We spent one night at the Sheraton Poipu before we checked into our rental house and were so pleasantly surprised by this hotel! It happens to be on a great stretch of beach and definitely provided that "walk right up to the water" experience that we were looking for. The pool is small, but idyllic with chair-side service. It was... More 

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Tarzana, CA
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The resort was OK. The rooms can be very far from the pool and ocean front. We were in a newly refurbished room, which was fine. However, the bed wasso high I really needed a footstool (I am 5'3') The tub was also difficult to get in and out of. The staff was very pleasant. AS is the case in... More 

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is one of the few hotels in Hawaii where you can have a room that is 100' from the ocean. If you have a room on the 3rd or 4th floor of Building 1, you will be able to see the fish in the water, that's how close you are to the ocean!!! This hotel has 394 rooms but... More 

Was this review helpful? Yes 1
Matthew P, Manager at Sheraton Kauai Resort, responded to this review

Aloha Mr. Warren S., Thank you for choosing the Sheraton Kauai Report and spending time to share your experience with us. We value your headline of the Sheraton being the "Best Hotel in Poipu!!!" We are pleased to hear you enjoyed how close the ocean was to the property. We look forward to connecting with you soon. Mahalo! More 

cleveland, United States
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The Sheraton Kauai Resort is a very clean, modern, first rate hotel on the South side of Kauai at Poipu Beach. With multiple buildings on both sides of a small road, it offers spacious rooms that have been updated and kept in very good condition. It is a four story resort and all the rooms on the Ocean side will... More 

Was this review helpful? Yes 1
Adria B, Manager at Sheraton Kauai Resort, responded to this review

Aloha Ken P, With all of your options on the south shore of Kauai, we appreciate you choosing the Sheraton Kauai Resort and leaving such kind feedback regarding our property. We are thrilled that you enjoyed your stay with us. As we strive to exceed guest expectations, it is validating to hear of our success. We invite you to return... More 

Truckee, California
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been coming to the Sheraton Kauai Resort for many years. We are always extremely pleased with the facility and the staff. Last year I met Betty, at the front desk, who went out of her way to upgrade us to an ocean front room. On our last trip, when I was checking out, I saw Betty again and... More 

Was this review helpful? Yes 2
Matthew P, Manager at Sheraton Kauai Resort, responded to this review

Aloha BillBuech,, Mahalo of choosing the Sheraton Kauai Resort and for taking the time to share you experience with us. Thank your recognizing Betty at the Front Desk as a valuable member of our team. We are very happy that you had a chance to connect with her during your stay. We all are anticipating your return back to the... More 

Loveland, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

My family and I recently stayed at this property . I was very disappointed!!!!!!, we were only there for 3 days , during this time only 1 person smiled at me. This was unbelievable to me, having experienced the Aloha Spirit on all of the other Hawaiian Islands I was shocked! Not only were there no smiles, Genuine or faked,... More 

Was this review helpful? Yes 3
Alexa M, Manager at Sheraton Kauai Resort, responded to this review

Aloha, We know our guests have many choices in the islands, and we appreciate you choosing Sheraton Kauai Resort. Thank you for sharing your feedback regarding our associate interaction; guest satisfaction is taken very seriously at the Sheraton Kauai Resort and our team welcomes the opportunity to continue to improve. We strive to provide the aloha spirit in all aspects... More 

Clovis, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Our experience was great from the start! We arrived on a Monday and we're the only people checking in. We were given free valet for the first night and walked right into the lobby and registered immediately. It was beautiful in the lobby and everybody was very nice. Our rooms weren't ready but they took our luggage and called us... More 

Was this review helpful? Yes 2
Samuel K, Manager at Sheraton Kauai Resort, responded to this review

Aloha, On behalf of the Sheraton Kauai Resort, we would like to extend a sincere thank you for your recent review on trip advisor. As a resort we are constantly striving to improve our property and services to exceed our guest expectations. We were delighted to hear about our friendly staff and room accommodations. We are very thankful for your... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I've seen a lot of negative reviews about this hotel but my wife and I had an amazing time on our honeymoon. The service was wonderful! Very friendly! The ac did break once but it was fixed right away. We loved it. No vacation is going to be perfect but ours was very close thanks to the Sheraton!

Was this review helpful? Yes 4
Matthew P, Manager at Sheraton Kauai Resort, responded to this review

Aloha TonyG, Thank you for choosing Sheraton Kauai Resort for your momentous honeymoon, and mahalo for sharing your experience. We are happy to hear that you had a fantastic stay with us. I apologize that your A/C unit went down but was happy to hear it was fixed right away. We look forward to connecting with you again soon. Mahalo. More 

Hotel Review Summarization

What travelers say

  • Very nice(53)
  • Breakfast buffet(25)
  • Ocean front room(22)
  • Pool area(14)
  • Friendly and helpful(5)
  • Would definitely stay(3)
  • Great location(3)
  • Mai Tai(3)
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1,024 photos of this hotel

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Bathroom (23)
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Amenities (74)
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Beach (29)
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Deluxe Oceanfront Room (20)
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Jacuzzi (5)
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Pool (53)
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Presidential Suite (23)
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Standard Room (52)
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The Hotel (94)

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Hotel & grounds (2)
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Pool/beach area (4)
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Dining (2)
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Other (1)
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