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Sheraton Kauai Resort

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2440 Hoonani Rd, Poipu, Kauai, HI 96756
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4th Night Free/Breakfast
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Sheraton Kauai Resort
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Sheraton Kauai Resort
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1,262 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

This would have been 5-star, if not for the really sub-par dining options and a joke of a happy hour. We went to Kauai for our baby moon and stayed for 2 nights at the Sheraton. Phenomenal location, especially if you get one of the rooms facing the ocean - we slept outside on the patio one of the nights... More 

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Wyckoff, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Recently stayed at the Sheraton Kauai. Arrived late after long flight from NY. Exhausted & hoping for a friendly face....but didn't get one from front desk staff. They seemed annoyed for whatever reason. Assigned me a room (I was a single...no companion, in Kauai for business) and then the grouchy gal mentioned free breakfast...well guess what...turns out second breakfast free... More 

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We got a room here while we waited for our condo to be ready.- Pricey, but great beach and good pool. Needs some updating to compete with some of the newer hotels in the area, but such a great location, makes up for some of the deferred maitenance.

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Channel Islands
Contributor
20 reviews 20 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

From the welcome desk, to our beautiful room and the endless facilities we felt as if we had arrived somewhere special. The staff are lovely and do everything they can to make your stay enjoyable. The pools were clean with lots of loungers to use. If you want a bit more peace you can use the pool across the resort... More 

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Boulder, Colorado
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago

Kauai is such a wonderful island but Sheraton Kauai ruined the nights for us. This being our honeymoon, we were looking forward to enjoying Kauai but were instead put up in a room with a broken lock, springy DOUBLE BEDS(!!) and given an insulting bottle of champagne. Check-in and Room - On check-in we were assigned a double room (2... More 

Was this review helpful? Yes 9
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Karthikboulder, Our congratulations on your recent nuptials and thank you for choosing the Sheraton Kauai Resort for your honeymoon. We are sorry that your recent guest room experience fell short of your expectations. It is important to us that our guests have a comfortable and enjoyable stay, and we invite you to connect with us offline. Should you wish... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had an opportunity to book the fantastic deal for a direct ocean front room that Sheraton was offering for April stays due to the shutdown/remodel of Lavas restaurant. The room was spacious and the view was absolutely spectacular. Valet service during checking was nice. Special kudos to John who helped us during the checkin process. We ate one lunch... More 

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Elaine L, Manager at Sheraton Kauai Resort, responded to this review

Aloha, On behalf of the Sheraton Kauai Resort, we would like to thank you for your feedback. It is with great delight to hear that you had a memorable experience during your time here with us. As a resort, we are constantly striving to improve our property and services in hopes to meet our guest's needs. It is with our... More 

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are a good size and our garden view was actually a lovely view of the second pool. I thought the hotel reception service was average. They treated us like another number and it looked like it was an effort to smile. They gave no information about the resort only asking for our Starwood preferred number. We did have... More 

Was this review helpful? Yes 5
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Freshiegirl, Mahalo for choosing Sheraton Kauai Resort and for taking the time to share your experience with us.We appreciate you highlighting our garden side pool, we are pleased that you were able to enjoy it during your stay. We are sorry to hear that your interaction with some of the resort staff fell short of your expectations. It is... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I visited with my family and had a splendid time. We stayed garden view which had a beautiful patio overlooking the pool. It was quite peaceful. We enjoyed the restaurant on site and beach access. We were able to snorkel down the road from the hotel and watch the sea turtles from the road a block down. The room was... More 

Was this review helpful? Yes 2
Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha We are delighted that you had such a great time with us and a memorable experience here in Kauai. From our Ohana (family) to yours, thank you for sharing your experience and highlights of your stay in our Garden Area of our resort. We do have the best beach front location but we do offer great garden views as... More 

Telluride, Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Loved the location but there were many downsides. The pools were beautiful but the the pool side service was very slow and the construction noise was aweful Make sure you ask about the construction. The rooms were nice and the beach access great, but the amenities were very expenisve and the service slow. The resturant food was good but very... More 

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Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Lorrie D, and mahalo for choosing Sheraton Kauai Resort. We are pleased to hear that you were able to enjoy the location of the resort on the beautiful Poipu Beach. We are sorry to hear our enhancement work impacted your stay, as we have been working diligently to preserve the guest experience at the poolside for the duration of... More 

Spokane, Washington
Top Contributor
68 reviews 68 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Decent property under Sheraton flag. Multiple bldgs, those facing ocean higher priced but easy access to dining, nice beach and decent pool. Traveled after spring break so quiet and few little screaming monsters, which is likely not at all the case usually. Lavas, restaurant was closed for renovation but rum fire was open. Nice views for sunset beverages and 3... More 

Was this review helpful? Yes 2
Elaine L, Manager at Sheraton Kauai Resort, responded to this review

Aloha, On behalf of the Sheraton Kauai Resort, we would like to thank you for your feedback. It is with great delight to hear that you had an enjoyable experience here with us. We truly hope you got to experience all that the island of Kauai has to offer. We hope that one day, you will return and join our... More 

Hotel Review Summarization

What travelers say

  • Very nice(53)
  • Breakfast buffet(25)
  • Ocean front room(22)
  • Pool area(14)
  • Friendly and helpful(5)
  • Would definitely stay(3)
  • Great location(3)
  • Mai Tai(3)
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Beach (29)
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Deluxe Oceanfront Room (20)
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Pool (53)
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Presidential Suite (23)
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Standard Room (52)
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The Hotel (94)

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