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Sheraton Kauai Resort

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2440 Hoonani Rd, Poipu, Kauai, HI 96756
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Sheraton Kauai Resort
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Sheraton Kauai Resort
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1,222 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed from March 13th to 16th and will say that the hotel is quite nice and quiet. We had a garden pool view room across the road from the main hotel but that was no problem for us. The pool was nice and warm and the beach in front of the hotel is great. We ate at the pool... More 

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Denver, Colorado
Top Contributor
101 reviews 101 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for 7 days. We had a one night were the A/C wasn't working but they were quick to fix it in the morning. We only had a minor problem with ants in the bathroom (and the paint peeling/not complete in the tub/toilet area). The view from our room was wonderful. The room perfectly suited our needs, although having... More 

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Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 5 nights after spending 6 nights at the Sheraton in Maui. Trying to compare the two is like apples and oranges. First off, I felt the staff at the front desk was not friendly at all. I called a week prior to arrival and informed the hotel it was our honeymoon and requested a room in... More 

Was this review helpful? Yes 1
San Diego, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This resort is on one of the best beaches on Kauai and very convenient. The first thing I want to say is its people, they work hard to look after their guests. My flight was very late and by the time I arrived the hotel was very full. The manager on duty made great deal of effort to find a... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We stayed over ten days at this Sheraton. We asked for a partial ocean view room, which we got near the back parking lot. At least I believed it was the ocean, I could not be sure. We asked for a room move to an ocean front room. We were moved to such a room after three days at our... More 

Was this review helpful? Yes 3
Cheltenham, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

First off the staff who work here are all very friendly, but the hotel and more specifically our room needs some serious work. We are staying in the block over the road from the main hotel which has the feel of a concrete soviet holiday camp, with its acres of concrete and small dark tired rooms. We were given a... More 

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Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha, We appreciate your feedback and thank you for voicing your concerns. Our resort is campus style and very open to the elements adding to the ambience of being in Hawaii. We understand that this may not appeal to all guests but we do hope this does not deter you from enjoying your vacation here on our beach front location.... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Sheraton is a lovely, low rise complex with nicely decorated, renovated, comfortable, clean rooms. Some of the buildings are a distance away from the lobby and amenities, so make sure to book in an oceanfront building. Since walking can be a problem for me, we asked for an upgraded room and were charged an additional $60/night to be closer... More 

Was this review helpful? Yes 1
Elaine L, Manager at Sheraton Kauai Resort, responded to this review

Aloha, On behalf of the Sheraton Kauai Resort, we would like to thank you for taking the time to share your feedback with us. We would like to sincerely apologize that you did not find your stay to be 100% satisfactory. We truly hope that you were still able to enjoy what the beautiful island of Kauai has to offer.... More 

austin
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We went to 3 different islands stayed at all Sheraton resorts. The Islands we went are Maui, Big Island and Kauai. Sheraton Kauai is rates low in my rating. Not very customer friendly. The lady at the registration had the look she was done with her job and wanted to be fired. She was least helpful. I had to call... More 

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Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha, Thank you for your feedback and voicing your concerns. We apologize we were unable to address your concerns while you were with us but we can assure you that we will work more closely with our staff to ensure guests are our number one priority and being attentive to their needs at all times. It is expected that we... More 

Salt Lake City, Utah
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I gave this hotel 5 stars, not because I believe it is a 5 star resort, but because I think it compares favorably with other hotels based on value, location and service. Great location and nice beach. The grounds are very well maintained – it was rare to see a fallen leaf on the grounds. The rooms are adequate (we... More 

Was this review helpful? Yes 1
North Vancouver
Contributor
18 reviews 18 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We rarely visit a place twice as there's a big world out there, however, after going through a severe loss in the family my husband and I felt we needed to come back to the healing island of Kauai and to, once again, stay at the Sheraton Kauai Resort. The staff are all amazing and always remember our names and... More 

Was this review helpful? Yes 1
Elaine L, Manager at Sheraton Kauai Resort, responded to this review

Aloha, On behalf of the Sheraton Kauai Resort, we would like to thank you for taking the time to share your feedback with us. It is with great delight to hear that you had a wonderful time here on the island of Kauai. We are also very happy to hear that you were able to connect with so many of... More 

Hotel Review Summarization

What travelers say

  • Very nice(58)
  • Breakfast buffet(27)
  • Ocean front room(26)
  • Pool area(14)
  • Friendly and helpful(5)
  • Great location(3)
  • Would definitely stay(3)
  • North shore(3)
  • Mai Tai(3)
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Pool/beach area (110)
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Amenities (74)
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Beach (29)
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Deluxe Oceanfront Room (20)
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Pool (53)
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Presidential Suite (23)
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Standard Room (52)
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The Hotel (94)

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Pool/beach area (4)
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Other (1)
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