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Sheraton Kauai Resort

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2440 Hoonani Rd, Poipu, Kauai, HI 96756
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4th Night Free/Breakfast
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Sheraton Kauai Resort
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Sheraton Kauai Resort
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1,254 reviews from our community

Traveler rating
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    54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Telluride, Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Loved the location but there were many downsides. The pools were beautiful but the the pool side service was very slow and the construction noise was aweful Make sure you ask about the construction. The rooms were nice and the beach access great, but the amenities were very expenisve and the service slow. The resturant food was good but very... More 

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Spokane, Washington
Top Contributor
68 reviews 68 reviews
35 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Decent property under Sheraton flag. Multiple bldgs, those facing ocean higher priced but easy access to dining, nice beach and decent pool. Traveled after spring break so quiet and few little screaming monsters, which is likely not at all the case usually. Lavas, restaurant was closed for renovation but rum fire was open. Nice views for sunset beverages and 3... More 

Was this review helpful? Yes 2
Sydney, Australia
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked Sheraton as we were on a tight budget and it was the cheapest in our range. To be honest I was expecting a bit more. We booked in booking.com and paid up front thinking there would be no payment when we arrived, but they hit you with a mandatory $30 fee that covers activities, parking, wifi and a... More 

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Torrance, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for three nites, the rooms were comfortable but the bathroom needed a little updating. They were doing some construction to the outside. The grounds were very nice; the pool area was a little small but the beach was just steps away. Great location.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We arrived for my fiancé's birthday celebration after booking what I thought (according to what I entered online) was a beautiful room with a King size bed overlooking the ocean, only to be informed by the front desk clerk that our room was unavailable and the only room was in the very back of the hotel. It had the worst... More 

Was this review helpful? Yes 2
MINNETONKA
Top Contributor
60 reviews 60 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this Sheraton for only one night between time shares but it was an excellent stay. Booked a discounted room through Hotels.com and expected to get a garden view but was pleasantly surprised when we arrived and were upgraded to a "Partial Ocean View" in a building way from the beach. The room had a great ocean view from... More 

Was this review helpful? Yes 2
Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha We want to thank you for your kind review and sharing your great experience here at our resort. We pride ourselves in our service and our prime beach location. We are grateful you enjoyed every minute of it. When your plans bring you to our Garden Island once again we look forward to your visit with open arms and... More 

Colorado
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a wonderful week at Sheraton Kauai Resort! We arrived early and our room wasn't quite ready (didn't expect it to be as it was morning - no problem at all!), so we headed down to the beach and got settled in right away. Jason helped us at Lava's (well, the version of Lava's that's going on right... More 

Was this review helpful? Yes 2
Redwood City
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Great views right in the water. Beware the hotel is under renovations!!!!! I had no idea when I booked this over 6 months ago, a little disappointing but understand upkeep is needed. Lava by the pool is under renovations, they still provide service pool side however it seems like service was off and on, someday service was faster then others.... More 

Was this review helpful? Yes 3
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha F F, We know our guests have many choices in the islands, and we appreciate you choosing the Sheraton Kauai Resort. We are pleased to hear that you found our pool and beach to be family friendly, especially that your sons were able to enjoy their stay, as well as the rest of your party. We are sorry that... More 

Huntington Beach, California
1 review
5 of 5 stars Reviewed 1 week ago

After staying at Sheraton's on 3 different islands I have to say that the welcome Aloha we received from Lisa at the Front Desk was by far the best customer service we experienced. This set the pace for the most amazing time here at the resort, Our room had incredible views and absolutely love the beach that this resorts sits... More 

Was this review helpful? Yes
Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha, From our ohana to yours, thank you. Thank you for the kind review and highlighting one of our associates. We pride ourselves in our location and our Aloha spirit and it seems we've hit the mark in every way. We do hope that when your plans bring you back to our Garden Paradise that you are able to return... More 

SoCal
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Our first trip to Kauai - friends who had stayed several times at the Sheraton suggested the sunnier south shore. Be advised that my review only covers the beach side of the resort. Although we walked the grounds of the garden side, we didn't stay there nor did we see any of the rooms. That being said, I give the... More 

Was this review helpful? Yes 1
Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha, Thank you for taking the time to share your experience here at our resort with our future guests. We are grateful that you were able to enjoy our prime beach front location and especially enjoying it from your lanai. Pictures and words do not justify the actual feel of paradise that you experienced from the comfort of your room.... More 

Hotel Review Summarization

What travelers say

  • Very nice(55)
  • Breakfast buffet(25)
  • Ocean front room(23)
  • Pool area(14)
  • Friendly and helpful(5)
  • Great location(3)
  • Would definitely stay(3)
  • Mai Tai(3)
  • North shore(3)
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Pool/beach area (110)
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Dining (9)
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Amenities (74)
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Beach (29)
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Deluxe Oceanfront Room (20)
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Pool (53)
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Presidential Suite (23)
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The Hotel (94)

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Pool/beach area (4)
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Other (1)
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