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Sheraton Kauai Resort

4.0 of 5 2440 Hoonani Rd, Poipu, Kauai, HI 96756
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Sheraton Kauai Resort
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Sheraton Kauai Resort
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1,157 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boise, Idaho
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We went from Kauai to Maui and Kauai is very much more laid back. The rooms at the Sheraton were very nice and clean. The room had a small fridge which we used for breakfast stuff. Also right across the street at the Poipu Shopping village is a Starbucks for folks that are addicted like we are. It opens at... More 

Was this review helpful? Yes 1
Madison, Wisconsin
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is difficult to review, in large part because we stayed at the St. Regis for several nights before coming to the South side and staying at the Sheraton. Both hotels command high prices, however, they are leagues apart in nearly every possible way. Our biggest mistake (which, I understand, was our mistake) was that we went with a partial... More 

Was this review helpful? Yes 1
Dallas, Texas
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We expected an ocean view and got a view of rooftops. We are Starwood platinum and are supposed to get a great upgrade when we stay on Starwood properties. We would not recommend this property unless you have a guaranteed ocean front room. There are too many other choices in Kauai to accept anything less than ocean front.

Was this review helpful? Yes 1
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

we were concerned after reading all the horrible reviews on line about this hotel and its luau. The staff was fabulous. You need to ASK for a room with a view as there are two completely different parts of this hotel and one is not facing the ocean but gardens. Their luau was wonderful. You do not need to pay... More 

Was this review helpful? Yes 3
San Francisco
1 review
2 of 5 stars Reviewed 5 days ago NEW

We had a terrible time at this hotel. The property is made up of two clusters of buildings separated by a small road. The property closer to the beach is relatively nice, well-maintained, but not fancy by an stretch. Across the street the buildings are much closer in quality to a Holiday Inn and not really what we expected for... More 

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Philadelphia, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed 7 nights at the Sheraton Kauai Resort to kick off our honeymoon. The first night we arrived there was a luau at the resort, which we did not anticipate but found the view from the bar great. We ate at the bar our first night which was convenient after a long day (12+ hours) of travel. Location is... More 

Was this review helpful? Yes 2
Chicago, Illinois
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel many times over the years. As others have noted, they are on a multi-year improvement plan. There was construction on two of the buildings next to us, but it was easy to deal with and the workers were helpful to getting guests where they wanted to go. Many on the staff have been there... More 

Was this review helpful? Yes 5
Palo Alto, California
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We were really disappointed by this hotel. The location is ideal if you're staying in Piopu. We stayed in a garden view room across the street from the main lobby. The grounds were beutiful but it's almost as though that part of the hotel was abondoned. The lobby and rooms are dated and poorly maintained. There's no staff in sight... More 

Was this review helpful? Yes 1
Manhattan Beach, California
20 reviews 20 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

You cant beat the location, right on the beach with great access and a nice pool. The staff is friendly and accommodating. Concierge help arrange some attractions to visit. The lobby and surrounding area are decorated nicely and in tune with the location. The happy hour poolside is nice cheap drinks and appetizers, Rum Fire for dinner was good as... More 

Was this review helpful? Yes 1
Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha We appreciate your most recent feedback about our resort as we believe this is the only way we can improve our services not only for our future guests but also for your next visit with us. We appreciate you recognizing the hard work our staff puts in to deliver the best Aloha spirit that is expected. As we continue... More 

Milwaukee, WI
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We had stayed at this resort eight years ago and, while it was nothing close to upscale, it was acceptable. Unfortunately, since then things have definitely moved to UNACCEPTABLE at best. During this stay we contended with construction in adjacent buildings, our elevator not functioning for three days (we were on the fourth floor and don't mind the climb, but... More 

Was this review helpful? Yes 4
Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha, We appreciate your most recent feedback on our resort. We apologize that our resort did not meet your expectations. With the new year comes the added chance of being able to improve our resort and multiple improvement projects have begun and are in place to address these concerns. We hope you allow us the chance to complete these projects... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(58)
  • Breakfast buffet(27)
  • Ocean front room(26)
  • Pool area(14)
  • Friendly and helpful(5)
  • Would definitely stay(3)
  • Great location(3)
  • Mai Tai(3)
  • North shore(3)

Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Reservation Options:
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu
Hotel Style:
#4 Top resorts Hotel in Poipu
#5 Romantic Hotel in Poipu
#5 Luxury Hotel in Poipu
#5 On the Beach Hotel in Poipu

907 photos of this hotel

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All traveler photos (547)
Hotel & grounds (125)
Bathroom (16)
View from room (99)
Room/suite (63)
Pool/beach area (108)
Family/play areas (4)
Dining (9)
Other (123)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (350)
Amenities (74)
Beach (29)
Deluxe Oceanfront Room (20)
Jacuzzi (5)
Pool (53)
Presidential Suite (23)
Standard Room (52)
The Hotel (94)

Management photos: Courtesy of the property manager

All management photos (10)
Hotel & grounds (2)
Pool/beach area (4)
Bathroom (1)
Dining (2)
Other (1)
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