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Sheraton Kauai Resort

4.0 of 5 2440 Hoonani Rd, Poipu, Kauai, HI 96756
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Sheraton Kauai Resort
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Sheraton Kauai Resort
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1,166 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York, New York, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel room was old and dated. The beach was crowded but not too bad. Restaurant was decent but I would probably not go back. They were also understaffed and if you didn't get a ocean view room, you will be walking very far to get to your room. The towel situation was not fun to deal with.

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Omaha, Nebraska
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had a great vacation at the Sheraton Kauai Resort on Poipu Beach. Beautiful location. Helpful, friendly staff. Our stay included complimentary breakfast buffet each morning, which was fabulous. The beach was beautiful. Location is handy to all parts of the Island. There are a number of great restaurants close by. Our room was clean and well kept. We would... More 

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Some of the hotel rooms are steps away from the beach. You have wonderful sunset views. We saw several whales and monk seals. There are lots of turtles around down toward the Hyatt. The snorkeling is great in front of the hotel. You can walk on the beach and also walk to shopping along beach front. Where we stayed in... More 

Was this review helpful? Yes 1
19 reviews 19 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We just returned from a 13 day stay at the Sheraton and it couldn't have gone any better. The staff, the bellman, maid service, check in desk were all top notch. From the front of the house to the back they did an excellent job. This is the 4th time we have stayed at the resort and it just keeps... More 

Was this review helpful? Yes 3
Coquitlam, Canada
Top Contributor
52 reviews 52 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After reading a number of less than satisfactory reviews we were pleased with our stay in Poipu. We were first put in a deluxe 4th floor garden view room but paid for an upgrade across the hall to an ocean view. Both rooms were clean, comfortable and very acceptable but the view from the ocean side was amazing and for... More 

Was this review helpful? Yes 1
Madison, Wisconsin
13 reviews 13 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Probably best bang for your buck in Poipu. Not sprawling, but comfy and compact with super hot hot tub and best beach around. We had amazing deck on fourth floor with spectacular sunrises each morning. Coffee shop and beach restaurant take care of your needs. Rent the beach chaise loungers, it's worth it. Beach has coral reef and lots of... More 

Was this review helpful? Yes 3
Melbourne, Australia
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We spent 6 nights at the Sheraton Kauai Dec/Jan. Extremely disappointed with the room given the cost for 6 nights. On top of it they charge you a resort fee for the room US$30 per night – was not interested in any of the activities provided by resort. Major problem with plumbing. Got the old wing of the hotel and... More 

Was this review helpful? Yes 3
Minneapolis, Minnesota
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We made reservations for an ocean front room about four months before going. Two weeks before arriving, we called to verify our reservation. Upon our arrival at the airport in Kauai, we drove to the Sheraton (about a half hour away) only to find out the Sheraton oversold reservations and no longer had a room for us. They offered a... More 

Was this review helpful? Yes 6
Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha, We appreciate your feedback and we certainly hope your experience you encountered the first day didn't ruin your entire vacation. We apologize for the interruption in your arrival experience but we are glad you were able to spend one night at St. Regis and were able to give a good recommendation for our sister property on the northern side... More 

Amado, Arizona
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We stayed in a garden view room from January 9 to January 15. Overall, the facility itself was pleasant enough. As others have mentioned, an upgrade to ocean view on the ocean side of the street is definitely advised. There is currently a complete overhaul occurring on one of the buildings (directly across the lawn from our room) that includes... More 

Was this review helpful? Yes 8
Elaine L, Manager at Sheraton Kauai Resort, responded to this review

Aloha Sherrycb, Thank you for providing your feedback and staying at the Sheraton Kauai Resort.We apologize for not being able to meet your expectation. We are very sorry that the response time was delayed, in regards to your gift certificate and the special surprise from your friend. It is not the norm of our hotel to not get back to... More 

Boise, Idaho
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We went from Kauai to Maui and Kauai is very much more laid back. The rooms at the Sheraton were very nice and clean. The room had a small fridge which we used for breakfast stuff. Also right across the street at the Poipu Shopping village is a Starbucks for folks that are addicted like we are. It opens at... More 

Was this review helpful? Yes 5
Elaine L, Manager at Sheraton Kauai Resort, responded to this review

Aloha Brian H, Thank you for your recent visit with us at Sheraton Kauai Resort and for taking the time to send in your review. We were pleased to read that our friendly monk seal paid you a visit, and that you were able to enjoy a Luau in Hawaii. Our hotel is in a desired location and we appreciate... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(58)
  • Breakfast buffet(27)
  • Ocean front room(26)
  • Pool area(14)
  • Friendly and helpful(5)
  • Mai Tai(3)
  • Great location(3)
  • Would definitely stay(3)
  • North shore(3)

Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Reservation Options:
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu
Hotel Style:
#4 Top resorts Hotel in Poipu
#5 Romantic Hotel in Poipu
#5 Luxury Hotel in Poipu
#5 On the Beach Hotel in Poipu

912 photos of this hotel

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Hotel & grounds (127)
Room/suite (65)
Bathroom (16)
View from room (99)
Pool/beach area (108)
Family/play areas (4)
Dining (9)
Other (124)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (350)
Amenities (74)
Beach (29)
Deluxe Oceanfront Room (20)
Jacuzzi (5)
Pool (53)
Presidential Suite (23)
Standard Room (52)
The Hotel (94)

Management photos: Courtesy of the property manager

All management photos (10)
Hotel & grounds (2)
Pool/beach area (4)
Bathroom (1)
Dining (2)
Other (1)
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