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Sheraton Kauai Resort

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2440 Hoonani Rd, Poipu, Kauai, HI 96756
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4th Night Free/Breakfast
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1 room 1 adult
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Sheraton Kauai Resort
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1,609 Reviews from our TripAdvisor Community

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Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The resort is at a very good location, it is a beautiful resort .. The service is excellent, they truly know how to make a customer not only smile but happy.. Glad to have found this resort and would definitely stay here again.. I recommend this resort to all those who are planning to visit Kauai..

Helpful?
1 Thank Jenelle I. B
Kennewick, Washington
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We received one of those "special offers" to spend 5 nights at this facility for a reduced price and a "free" rental car. As we were traveling to the island anyway we decided to add this 5-day package to the front of our trip. The resort is located on a very nice beach but some of the rooms are well... More 

Helpful?
1 Thank BillDiane2011
New York City, New York
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our fourth time here and it was the best. Outstanding and friendly service. Desk clerks and maids couldn't be more efficient and polite. A beautiful property with very nice pools. We had continental breakfast package and it was ok. Will definitely stay here again.

Helpful?
Thank Bob v
New York State
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you are looking for a top tier hotel then this is not the hotel for you. But if you are looking for a welcoming and beautiful location, with helpful staff and clean rooms, great views ofmthe ocean and a reasonable sense of comfort then you arrived at the right place. Can the lobby use a carpet face lift? Yes.... More 

Helpful?
1 Thank HappyUSAFamily
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at the Sheraton during our honeymoon in January. Our first week was at the Hyatt in Maui and after the week at the Sheraton I realized we should have booked the Hyatt again in Kauai! Check-In: We arrived at 2:30pm and were told that our room wasn't yet available - but no worries, we expected... More 

Helpful?
1 Thank JGK626
Rock Island, Illinoia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Not real impressed with this resort. Of all the resorts we have stayed at, this one was the most disappointing. The room was ocean view - and that was nice. Inside the room, the drawer space to put our clothes was very small. I had to leave my clothes in the suitcase. Considering this is a resort where people generally... More 

Helpful?
1 Thank Kaycee0
Two Rivers, Wisconsin
Level Contributor
242 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

And to read some of the other review here on TA, it's hard to believe that I stayed at the same place. Here's how MY visit went... 1) Arrival: Upon arrival, the Valets let me park in the 15 minute slot for at least 30 minutes--"No Worries!" They also offered to valet park my car, but I passed on it... More 

Helpful?
1 Thank GoneOffTheGrid
Beaumont, Texas
Level Contributor
110 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

They call the themselves a resort but I identify a resort as a resort when your accomendendation has a kitchen, iron, iron board, jacuzzi tube in your room, separate stand along shower in your room, et which my unit did not provide. However, this hotel is awesome!!! It provides way more than an ordinary hotel. A fabulous restaurant with gorgeous... More 

Helpful?
Thank Grace_Baby
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

At the moment of our arrival, we were completely satisfied with the Sheraton! From the first person we talked with to the last, we're all knowledgeable, polite and very helpful! If you are thinking about any adventures while on the island, talk to the concierge as they are able to get great deals and help in any way!

Helpful?
Thank Koffeycakes
Puyallup, WA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

First off, the beach is great! However, we had a couples massage on the beach, but one massage from Patti was not good. When I called regarding this issue after returning states side, Wally, a manager, would not reverse the automatic gratuity. The hotel bar leaves a lot to be desired. There are not a lot of activities at all.... More 

Helpful?
2 Thank dr2cap
Alexa M, Manager at Sheraton Kauai Resort, responded to this review

Aloha Dr2cap, Mahalo for choosing the Sheraton Kauai Resort during your recent visit to the island of Kauai. We believe that all feedback is a gift and would like to thank you for taking the time to share your recent experience. Guest massages received on property are provided by a third party company. Unfortunately we are unable to issue refunds... More 

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