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Sheraton Kauai Resort

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2440 Hoonani Rd, Poipu, Kauai, HI 96756
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4th Night Free/Breakfast
Best prices for: 1 room 1 guest
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Sheraton Kauai Resort
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Sheraton Kauai Resort
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1,259 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Channel Islands
Contributor
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

From the welcome desk, to our beautiful room and the endless facilities we felt as if we had arrived somewhere special. The staff are lovely and do everything they can to make your stay enjoyable. The pools were clean with lots of loungers to use. If you want a bit more peace you can use the pool across the resort... More 

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Boulder, Colorado
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Kauai is such a wonderful island but Sheraton Kauai ruined the nights for us. This being our honeymoon, we were looking forward to enjoying Kauai but were instead put up in a room with a broken lock, springy DOUBLE BEDS(!!) and given an insulting bottle of champagne. Check-in and Room - On check-in we were assigned a double room (2... More 

Was this review helpful? Yes 6
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We had an opportunity to book the fantastic deal for a direct ocean front room that Sheraton was offering for April stays due to the shutdown/remodel of Lavas restaurant. The room was spacious and the view was absolutely spectacular. Valet service during checking was nice. Special kudos to John who helped us during the checkin process. We ate one lunch... More 

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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are a good size and our garden view was actually a lovely view of the second pool. I thought the hotel reception service was average. They treated us like another number and it looked like it was an effort to smile. They gave no information about the resort only asking for our Starwood preferred number. We did have... More 

Was this review helpful? Yes 4
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Freshiegirl, Mahalo for choosing Sheraton Kauai Resort and for taking the time to share your experience with us.We appreciate you highlighting our garden side pool, we are pleased that you were able to enjoy it during your stay. We are sorry to hear that your interaction with some of the resort staff fell short of your expectations. It is... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I visited with my family and had a splendid time. We stayed garden view which had a beautiful patio overlooking the pool. It was quite peaceful. We enjoyed the restaurant on site and beach access. We were able to snorkel down the road from the hotel and watch the sea turtles from the road a block down. The room was... More 

Was this review helpful? Yes 1
Elaine L, Guest Relations Manager at Sheraton Kauai Resort, responded to this review

Aloha We are delighted that you had such a great time with us and a memorable experience here in Kauai. From our Ohana (family) to yours, thank you for sharing your experience and highlights of your stay in our Garden Area of our resort. We do have the best beach front location but we do offer great garden views as... More 

Telluride, Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Loved the location but there were many downsides. The pools were beautiful but the the pool side service was very slow and the construction noise was aweful Make sure you ask about the construction. The rooms were nice and the beach access great, but the amenities were very expenisve and the service slow. The resturant food was good but very... More 

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Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Lorrie D, and mahalo for choosing Sheraton Kauai Resort. We are pleased to hear that you were able to enjoy the location of the resort on the beautiful Poipu Beach. We are sorry to hear our enhancement work impacted your stay, as we have been working diligently to preserve the guest experience at the poolside for the duration of... More 

Spokane, Washington
Top Contributor
68 reviews 68 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

Decent property under Sheraton flag. Multiple bldgs, those facing ocean higher priced but easy access to dining, nice beach and decent pool. Traveled after spring break so quiet and few little screaming monsters, which is likely not at all the case usually. Lavas, restaurant was closed for renovation but rum fire was open. Nice views for sunset beverages and 3... More 

Was this review helpful? Yes 2
Elaine L, Manager at Sheraton Kauai Resort, responded to this review

Aloha, On behalf of the Sheraton Kauai Resort, we would like to thank you for your feedback. It is with great delight to hear that you had an enjoyable experience here with us. We truly hope you got to experience all that the island of Kauai has to offer. We hope that one day, you will return and join our... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked Sheraton as we were on a tight budget and it was the cheapest in our range. To be honest I was expecting a bit more. We booked in booking.com and paid up front thinking there would be no payment when we arrived, but they hit you with a mandatory $30 fee that covers activities, parking, wifi and a... More 

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Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Signed_Steph, Thank you for choosing the Sheraton Kauai to celebrate your honeymoon. Please accept our congratulations on your recent nuptials. We appreciate your feedback concerning the resort fee and staff experience during your visit. The Sheraton Kauai Resort provides many additional services to enhance our guest experience. Our resort fee allows for those added amenities, which are intended to... More 

Torrance, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for three nites, the rooms were comfortable but the bathroom needed a little updating. They were doing some construction to the outside. The grounds were very nice; the pool area was a little small but the beach was just steps away. Great location.

Was this review helpful? Yes 1
Elaine L, Manager at Sheraton Kauai Resort, responded to this review

Aloha, On behalf of the Sheraton Kauai Resort, we would like to thank you for your feedback. We would like to sincerely apologize that you did not find your stay to be 100% satisfactory. As a resort, we are constantly striving to improve our services and property in hopes to meet our guest's expectations. It is feedback like yours that... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We arrived for my fiancé's birthday celebration after booking what I thought (according to what I entered online) was a beautiful room with a King size bed overlooking the ocean, only to be informed by the front desk clerk that our room was unavailable and the only room was in the very back of the hotel. It had the worst... More 

Was this review helpful? Yes 3
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this review

Aloha Bdsefr, Thank you staying at the Sheraton Kauai Resort and taking the time to provide us your feedback. - We are sorry that your experience fell short of your expectations. It is important to us that our guests have a comfortable and enjoyable stay, and we apologize that the enhancement project at Lava’s on Poipu Beach and in the... More 

Hotel Review Summarization

What travelers say

  • Very nice(53)
  • Breakfast buffet(25)
  • Ocean front room(22)
  • Pool area(14)
  • Friendly and helpful(5)
  • Would definitely stay(3)
  • Mai Tai(3)
  • Great location(3)
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Pool/beach area (110)
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Dining (9)
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Beach (29)
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Deluxe Oceanfront Room (20)
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Jacuzzi (5)
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Pool (53)
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Presidential Suite (23)
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Standard Room (52)
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The Hotel (94)

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Other (1)
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