Customer service - the concierge was not the greatest and unhelpful. We did get a discount on a catamaran tour though (i think $20?) - My boyfriend forgot his passport in the safe after we checked out. We had to call over 4 times over a period of 3 days to find out what had happened to it. We talked... More

This is a nice place to stay, but it is lacking many things you would expect a "resort" to have. There is no restaurant on site,there are restaurants in very close walking distance, but if you're expecting room service food, it's not available. Eggberts right out front in the Coconut Plaza has a great breakfast and there's a walk-up bbq... More

We stayed in a condo at the Aston Islander and really enjoyed it. We had an ocean front view (and what a view!). I wouldn't really call it a condo because it is just a hotel room with a "kitchen" which was really a wet bar with a microwave ad toaster oven. The room was very comfortable though and the... More

I used to like this property, but has suffered from old age and some neglect. Very nice plantation feel and good location to explore the north and south. Close to airport, Safeway, Longs Drugs, and some restaurants. Rooms are small but ok and furniture is adequate. Pool area is small along with hot tub. Desperately in need of upgrades. The... More

We just returned from our first trip to Hawaii. We have never had such an enjoyable experience and Aston Islander on the Beach is a major reason why. The staff was so courteous and sincere, the facility is amazingly comfortable... walked in and felt at home. Clean, comfortable and you get your own private beach (practically speaking). The bartender Jason... More

We booked a 3rd floor oceanfront room through Aston and were pleased with our room and view. We had stayed here two years ago and really enjoyed it and knew to request the floor we wanted at the time we booked it. The room may not have been as fancy and updated as the higher end resorts, but it was... More

My husband and I stayed here on our first trip to Hawaii. I just want to point out that is not a 5 star hotel , so don't expect it to be! We upgraded to an oceanfront room and I would highly recommend it. That is one reason I picked this hotel, we could afford the oceanfront room here. My... More

This was our second stay at this hotel within a year. Glad to report the service was still awesome. Front desk staff was very helpful and friendly! Our room was great. Clean rooms, beautiful property, Convenient to restaurants and activities. Definitely worth the oceanfront upgrade, but most rooms have an ocean view NOTE: Pool bar remains a great attraction on... More

Background: 2 40-ish adults and a 4y/o staying for a full week.... This hotel is a great central location (east side) for all tourist activities, really nothing is too far from here...having read some negative reviews, I can comment on some of the issues.... 1. parking: yes, there is a deficiency, but if you get in early in the day... More