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Kauai Shores, an Aqua Hotel

#9 of 12 Hotels in Kapaa
Certificate of Excellence
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420 Papaloa Road, Kapaa, Kauai, HI 96746
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1 room 1 guest
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Kauai Shores, an Aqua Hotel
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208 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas City
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was worried when we booked a week here but was pleasantly surprised. They are renovating however the noise didn't bother us...we only slept here. The office and breakfast room are temporarily in one of the hotel rooms. The staff was fantastic ! The location was awesome ! Right in the middle of everything we wanted to do. I didn't... More 

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Gig Harbor, Washington
1 review
4 of 5 stars Reviewed 3 days ago NEW

My wife and I decided to stay here for three days from August 13th to August 16th. We found that this hotel is in a nice area, close to Kapaa, Lihue, and Southern part of Kauai.. What really surprised us the most is the beautiful beach. Each morning we would wake up with our fresh coffee, walk to the beach,... More 

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Talent, oregon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff here are exceptional! I have never had such pleasant staff to interact with --- from front desk reservations on the phone, check in, grounds keepers housecleaning. Everyone wanted to make our experience exceptional and they did so by their friendliness and service. We arrived to Kauai mid-day to find our VBRO dirty and totally inadequate - we found... More 

Was this review helpful? Yes 2
Hilmy D, General Manager at Kauai Shores, an Aqua Hotel, responded to this review

Thank you for being our guest. We appreciate all you positive comments. We try to do our best to make every guest feel at home. Yes, the renovations will be complete in 5weeks. we will have a great lobby and front desk. Also a brand new restaurant. Look forward to you next visit. Mahalo. More 

Detroit, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I give this hotel three stars because it is not fancy: stairs instead of elevators, no coffee maker in the room, AC via a wall unit, not plush by any means. However, if you don't mind not having these things, you'll have a pleasant stay. The beds are very comfortable, all the staff are lovely, the beach is 100 feet... More 

Was this review helpful? Yes 1
Hilmy D, General Manager at Kauai Shores, an Aqua Hotel, responded to this review

Thank you for being our guests. Yes, we are two story beach front hotel. Recently renovated and presently finishing up the last building which is the lobby and the restaurant. We have priced it right for all the amenities that we provide. It's clean, comfortable and relaxing. Look forward to your next visit. Mahalo. More 

Springville, Utah
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The room was great, my only complaint is that you have a small air conditioner and it is very loud. We loved the sliding glass door and access to the pool through it. They have free DVD rentals that you can watch in your room. There is also a "Tea and Coffee room" you can visit in the mornings where... More 

Was this review helpful? Yes 1
Hilmy D, General Manager at Kauai Shores, an Aqua Hotel, responded to this review

Thank you for being our guests. we have change the AC unit and it's very quiet now. Look forward to your next visit. Mahalo. More 

Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is clean. Check in staff is nice. Parking is available. It is ocean front. There is some remodel done. Paint, carpet, etc. The beds are average. Average mattress with mattress pad. Price is right. Resort fee is just a way to grab cash which is annoying. Most places have free parking, towels, and coffee. I checked in at 1130... More 

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Hilmy D, General Manager at Kauai Shores, an Aqua Hotel, responded to this review

Thank you for being our guest. We serve coffee and Tea from 6:00am to 10:00am daily and it's advertised. The courtesy snack is served from 7:00am to 9:00am and it's not been advertised. The resort fee includes the wifi in your room/property wide, parking, coffee and tea, Yoga classes, unlimited DVD/games during your stay. We should be opening the restaurant... More 

Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a week here and it's a wonderful place and also a very fair price so you feel you are getting value for money. I liked the two pools. Easy parking. Renovated rooms. Food location. On the beach. Yoga in the mornings. Relaxed atmosphere. DVD rentals were also a nice touch. When the lava lava beach club is finished it... More 

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Hilmy D, General Manager at Kauai Shores, an Aqua Hotel, responded to this review

Thank you for being our guest and sharing your thoughts. We will address the guest service staff. Pool towels have always been issued at the front desk and serviced at the front desk. Coffee and Tea is being served from 6:00am to 10:00am as notated in room #164. As a courtesy to our guests we provide pastries, bananas and juice... More 

New York City, New York
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Finishing up my one-night stay at the Kauai Shores. Here is some insight based on my stay, which is in Room 236 (Lei Wing.) The staff here is very friendly. Check-in was a breeze, and the young woman at the front desk (which is located in a hotel room since the hotel is undergoing renovation) was very courteous. The room... More 

Was this review helpful? Yes
Hilmy D, General Manager at Kauai Shores, an Aqua Hotel, responded to this review

Thank you for being our guest. We will definitely address the concern of your uninvited guests. Our apologies. We shall train the guest service agents to note the TV channel guide to be on 3-1. Yes, once the lobby renovations are complete in a couple of months, we will be relocating the temporary front desk to the lobby building. Look... More 

Sydney, Australia
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Renovate motel into a hotel. Wouldnt call it a hotel but the rooms were clean. Airconditioning unit was a bit outdated but there was a fan in the room to help as well. Hotel had a beach out back. Free wifi, microwave, hot water, filtered water, coffee and tea was available. Being centre of the island really helped with getting... More 

Was this review helpful? Yes
Hilmy D, General Manager at Kauai Shores, an Aqua Hotel, responded to this review

Thank you for being our guests. We are a renovated hotel and on the last building to re open in October. We do have many complimentary amenities and include a morning refreshment and bananas with coffee and tea. In October we will serve breakfast, lunch and dinner at the new beachfront restaurant in our lobby building. Look forward to your... More 

Pennsylvania
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is wonderful! I didn't realize there is a beach literally right outside! The room is clean and spacious and the pools are nice. Comp. towels, and the staff is friendly. We watched the sunrise each morning on the beach outside our door. Would def. stay here again without a doubt!

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Hilmy D, General Manager at Kauai Shores, an Aqua Hotel, responded to this review

Thank you for being our guests. Look forward to your next visit when we open our lobby building overlooking the beach, in October. Mahalo More 

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