We had an 6 hour flight turn into a 20 hour ordeal trying to get to Hawaii from Sacramento via United. We arrived at 4:00 am the day after our expected arrival date and Monica at the front desk treated us like old friends/family. She was so caring and lovely and reminded us that we "are here now" and we... more

We had a strange history with the Fairmont Orchid. In 2007, while planning our wedding, the catering manager called us and rudely "relocated" our confirmed wedding site to another location. This change benefited the Fairmont Orchid as it would cater to the larger (and more profitable) group which wanted our spot. After much back and forth, we opted to get... more

First let me say that before my wife and I traveled to the Big Island we did a ton of reading on where to stay, etc. Some of the reviews for the Fairmont were less than favorable and in my opinion misleading. We arrived in the evening and were impressed immediately with the level of service. The valet parked my... more

We just came from 5 nights at the Kea Lani in Maui. Wow, even though they are both Farimont hotels, what a difference!!! The Orchid was a hassle. Service was bad. The grounds and rooms were not nearly as nice as the Kea Lani. The breakfast buffet was really gross. You are better off staying further south at a cheaper... more

Hotel is in a good location, but most hotels in Hawaii are. Hotel needs to be renovated. The furnishings, service, food is tired and it shows. Not a modern updated hotel at all. I feel when a hotel doesn't care to modernize and keep itself up to date, its a disrespect to their guests. Assuming they do not know any... more

There are pros and cons with this property. First, the good. The beach has an excellent coral reef about 2OO ft offshore and you can see plenty of sea life without having to travel. The beach staff are helpful and friendly. The property is pleasant to walk around and you certainly feel like you are in Hawaii when at the... more

I split my Thanksgiving vacation betwen the Hilton Waikoloa Village and the Fairmont Orchid. While the Hilton is a great property with lots of amenities, features, and things to do, the Fairmont is clearly in a different class---it's an elegant resort for folks with discriminating tastes. I loved it and would stay there again. Fairmonts are not typically very cheap,... more

My wife and I stayed here for one week in September 2009. We had a 1 BR Oceanview Suite. Our room was nice with a decent view and a comfortable bed. Meals at the breakfast buffet, the casual outdoor restaurant and the more fancy Brown's Beach house were enjoyable. The pool was large and uncrowded. The grounds were pleasant. We... more

As a Vacation, Cruise and Honeymoon Specialist, I am always more critical of hotels and resorts than your average traveler. I am always on the look out for properties that will fit the needs of my clients and to know which property to recommend to which client. I also make a point of not reading reviews of the resorts I... more