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All 8 Hilo hotels

Dolphin Bay

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333 Iliahi St., Hilo, Island of Hawaii, HI 96720
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Dolphin Bay
Ranked #1 of 8 Hotels in Hilo
Certificate of Excellence 2014
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501 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pascagoula, Ms
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Out of curiosity checked this out to see if it still existed. I stayed in this little gem 30 years ago this month and was just as wonderful then as it seems to still be. John Alexander was in charge back then too and was an amazing source of information and assistance. I'm delighted that this spot of old Hilo... More

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Rochester, Minnesota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at Dolphin Bay Hotel 4 times. John Alexander provides consistent service. When we checked in for our first visit, he was at the desk with a map and a hand full of colored pens to help us plan our visit. He was still there and eager to help us again this time. The Dolphin Bay is not... More

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Seattle
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Like some other reviews stated: this is not the Hilton. That being said, it doesn't pretend to be either. A nice old school place with superb customer service and a true Ohana feel you don't find often these days. From check in to check out the staff was most helpful especially in pointing us to grapefruit and orange trees in... More

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really loved this hotel! It was located an easy 5-10 minute walk to the town of Hilo. The rooms were very spacious, and included a kitchen (I was in a 'standard studio') and bathroom. The 'complimentary breakfast' was fresh fruit from their garden (papaya, bananas), banana bread from the local bakery, and fresh coffee via a standard coffee maker.... More

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Canada
Top Contributor
92 reviews 92 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

No complaints here. Our two night stay was great. Their website perfectly describes what they offer. It's not a high class fancy resort, but is a clean, well kept hotel. Queen bed, full kitchen, dining room table, ample room to store clothes and a decent size bathroom. The staff were super friendly and helpful in helping us where to go... More

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nashville tn
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

OK, It was poor because of value. We stayed 3 nights along with friends. Last week of August. This is not a great property. The rooms were clean but not well maintained. I had rust from the shower curtain rod on my towels. The rooms were a bit smelly because of high humidity since there is no AC or dehumidification.... More

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 15, 2014

We had 4 nights booked at the Dolphin Bay Hotel in Hilo for our honeymoon in August. We were trying to travel on a budget so thought this would meet our needs... But it was NOT what we expected. We stayed in room 14 for one night before we bounced. The room smelled musty, even with several windows open and... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2014

This was the first place we stayed in on our recent trip to Hawaii. I chose it after reading other reviews, and because they had larger rooms to accommodate my two teenagers (each wanting their own bed). There is no fancy pool, but the rooms were spacious and clean. The breakfast of fresh papya and banana bread was delicious. And... More

Was this review helpful? Yes 1
Chapel Hill, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 6, 2014

We enjoyed our 3 days at Dolphin Bay. The staff gave excellent advice about activities in the area. The early morning coffee, banana bread (best I have ever had) and amazing fresh fruit from the garden (who knew bananas could be that good) was very welcome. The well equipped kitchen was a money saver and was appreciated to stored drinks... More

Was this review helpful? Yes 1
North Wales
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 31, 2014

We loved our week at the Dolphin Bay. We were a party of 4, so we had a double and a twin apartment (No 2 and No 15) and were very comfortable. The hotel's website gives a good feel for what rooms are like so I can't understand why people are commenting negatively on decor or lack of air conditioning.... More

Was this review helpful? Yes 4
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Additional Information about Dolphin Bay

Address: 333 Iliahi St., Hilo, Island of Hawaii, HI 96720
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $$
Number of rooms: 18
Also Known As:
Dolphin Bay Hilo, Hawaii
Dolphin Bay Hotel Hilo

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