We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Castle Hilo Hawaiian Hotel

71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Castle Hilo Hawaiian Hotel
Professional photos View all
Browse nearby
Castle Hilo Hawaiian Hotel
Write a Review

1,190 reviews from our community

Traveler rating
    169
    450
    419
    109
    43
See reviews for
318
453
61
126
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1190)
  • Mar-May only
    (278)
  • Jun-Aug only
    (288)
  • Sep-Nov only
    (302)
  • Dec-Feb only
    (322)
All months
Ashland, Oregon
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The whole hotel apparently has had a recent facelift. There were still a few little reminders of its former state; worn, illegible elevator buttons and a bucket in the hallway catching drips from a leaking ceiling, but overall it looked and felt clean and modern. It is in a beautiful area. Queen Liliuokalani gardens is on one side, with Banyan... More 

Was this review helpful? Yes
Keaau, Hawaii
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Overall it's a solid 3 star hotel. Have stayed there twice and it is about the best that Hilo has to offer, but it doesn't compare to the Kona hotels, especially the resorts. My issue with the hotel is the dingy feeling to everything. Entire hotel feels like it needs to be scrubbed with a Mr. Clean Eraser. They need... More 

Was this review helpful? Yes
Victoria, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

We stayed for two nights in March 2015. When we checked in I realized that I had booked and paid for dates in January 2015 by mistake - a real shame. Luckily they had rooms available; unfortunately I had to pay all over again. The receptionist did upgrade us, which was nice. The room was good, it was surprisingly quiet... More 

Was this review helpful? Yes
Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here a couple of times in 2011 and 2012 -- and it was awful. But, had the need to stay again in January and it was wonderful!!! The staff has always been friendly and helpful and the rooms were roomy. But in the past, they were old and mildewed. This time around I found a beautifully remodeled hotel... More 

Was this review helpful? Yes 3
Paris, France
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Castle Hilo Hawaiian Hotel has great views from the bay-side windows. While we could see some of the parking lot, the bay is incredibly beautiful and exotic. The hotel facility has seen better days--It seems worn. The rooms were nice and clean. The internet didn’t work in the room. The folks at the front desk were nice and we... More 

Was this review helpful? Yes
Hawaii
Top Contributor
64 reviews 64 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here last year. Our return visit this year was, thankfully, a good experience. The hotel has been cleaned up, making our stay much, much better than before. Amazing what a few coats of paint, new carpets, updated bathrooms, etc. will do. Plenty locals there for dinner, and the Friday bar scene. Great family hotel, but the pool was... More 

Was this review helpful? Yes 3
New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was not so comfortable in book here based on the photos of the property. To my surprise it was clean, comfortable and in a good area. I had to leave my wife for most of the day and she was please with the area.

Was this review helpful? Yes 1
Lake Elmo
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I wrote a review of the Hilo Hawaiian last year on March 21. I'm writing this update which reflects my experience this year. Last year we were bothered by elevator noise so when I made this year's reservation I called the hotel directly I asked if we could stay in a room farther away from the elevator. Of course, no... More 

Was this review helpful? Yes 1
Fort Saskatchewan, Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 21, 2015

We have stayed here two years ago and we still love it. Get a room on the bayside ovelooking Coconut island. Clean room great beds, friendly and quiet can't wait to come back again says children and adults. Coconut island is awesome and tide pools by hotel. Didn't eat here but at Kens and up on the volcano at sunset

Was this review helpful? Yes 1
Lahaina
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 18, 2015

I would have given the Hilo Hawaiian a higher rating but comparatively speaking it is what it is, an older hotel. The renovated rooms are a significant improvement over what had been the case but the architectural limitations are difficult to overcome. Still, it is best in class when it comes to hotel rooms in Hilo. The air freshener in... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

460 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (437)
Viewed
View from room (66)
Viewed
Family/play areas (4)
Viewed
Pool/beach area (18)
Viewed
Hotel & grounds (121)
Viewed
Bathroom (14)
Viewed
Room/suite (91)
Viewed
Dining (7)
Viewed
Business center/function rooms (2)
Viewed
Other (114)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (6)
Viewed
View from room (3)
Viewed
Dining (5)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question