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Castle Hilo Hawaiian Hotel

71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
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Castle Hilo Hawaiian Hotel
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Castle Hilo Hawaiian Hotel
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1,182 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York City, New York
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

I was not so comfortable in book here based on the photos of the property. To my surprise it was clean, comfortable and in a good area. I had to leave my wife for most of the day and she was please with the area.

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Lake Elmo
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I wrote a review of the Hilo Hawaiian last year on March 21. I'm writing this update which reflects my experience this year. Last year we were bothered by elevator noise so when I made this year's reservation I called the hotel directly I asked if we could stay in a room farther away from the elevator. Of course, no... More 

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Fort Saskatchewan, Canada
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We have stayed here two years ago and we still love it. Get a room on the bayside ovelooking Coconut island. Clean room great beds, friendly and quiet can't wait to come back again says children and adults. Coconut island is awesome and tide pools by hotel. Didn't eat here but at Kens and up on the volcano at sunset

Was this review helpful? Yes 1
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I would have given the Hilo Hawaiian a higher rating but comparatively speaking it is what it is, an older hotel. The renovated rooms are a significant improvement over what had been the case but the architectural limitations are difficult to overcome. Still, it is best in class when it comes to hotel rooms in Hilo. The air freshener in... More 

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Frisco, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't say enough about this place. From the outside it is well kept up and has this Circa 60's feel to it with an open lobby. The Elevator could use a little updating. It is a little old looking and a little loud. The floor we were on (8th - top) was very nice and our room was Awesome.... More 

Was this review helpful? Yes 1
Top Contributor
54 reviews 54 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

I would give this hotel a higher rating except for one issue with the remodel. There isn't a separate light switch for the vanity area of the bathroom and the toilet area, so when someone gets up in the middle of the night to go, the lights are bright! That's really the only complaint. The rooms were nice, clean and... More 

Was this review helpful? Yes 2
Top Contributor
52 reviews 52 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is obviously an older hotel, but one of the better ones in Hilo. The room was very spacious, and was updated. The bed was comfortable, although the bathroom was small. The saving grace is the location. It is located on the bay, with a lovely view. Next door is a Japanese garden, and there is a bridge over to... More 

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Whitehorse, Yukon
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After a busy week in Honolulu, I was looking forward to arriving in Hilo. First impressions and smells indicated that this hotel has seen better days. The rooms are large and the beds have comfy pillows, but the mattresses (2 double beds in my room) were a bit saggy. I like the fridge and microwave in the room, and the... More 

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New York, NY
Top Contributor
55 reviews 55 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hilo Hawaiian has been renovated since my last stay two years ago. While the hallways still need updating, the rooms are very nice. I had a great view of the water and it was clean and comfortable with decent amenities. It is far from posh, but the best choice in Hilo and a solid choice. The breakfast in the restaurant... More 

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Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Given its location, this place could be super if it could only get out the 60's. It's outdated, poorly decorated and could use Anthony from H&G. Asked for a hairdryer and they left it and then took it away because someone else wanted it? This was part of a package, probably the only way to sell it. Sorry about negativity... More 

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Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review regarding your recent stay at the Hilo Hawaiian Hotel. I do apologize for failing to meet and exceed your expectations. I will address the hairdryer concern with our Executive Housekeeper. We recently renovated all of our hotel guest rooms and hallways and we have had a lot of positive responses. We... More 

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