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All 8 Hilo hotels

Castle Hilo Hawaiian Hotel

3.5 of 5 Hotel   |   71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
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Ranked #4 of 8 hotels in Hilo
A recent review
3 of 5 stars reviewed 3 days ago
Aheung Singapore, Singapore
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Couldn't find many other options for our 2 night stay in Hilo so settled for the Hilo Hawaiian. It was cheap compared to the other hotels we've stayed at during our trip in Hawaii. And the facilities reflected this. eg no in room iron/hair dryer, had to ask front desk for them. no wifi in room, and the network in... More

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Swiss Alps, Switzerland
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there 4 nights, travelling as family with 4 year old child. Location of the hotel is a bit outside of Hilo, with a very nice view over the bay. Hotel is quite big, many rooms. The rooms have been renovated but are still quite small and nothing special but functional. Sleep quality was good, fortunately we did not... More

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Waikoloa, Hawaii
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

My family stayed at the Hilo Hawaiian over 4th of July weekend. We are actually residents of Hilo, but it has been a family tradition to book a room at the Hilo Hawaiian to watch the fireworks over the Bay to celebrate Independence Day. For this stay, we had a corner suite. It was nicely updated and had a fabulous... More

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Chile
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

It's getting better, since it has been improved over the years. The rooms are ok but not so quiet since there's no isolation from the hall so you can hear all the guests walking by outside your room. There's no much to do around the hotel, so expect to drive a lot. (yes, rent a car), there is free parking... More

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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

If you don't expect too much, you'll be satisfied. This is not a Hampton or Holiday Inn where you expect the same kind of room and service wherever you travel in the country. This is the best hotel to stay at of the bunch that are in Hilo town. The bar servers can be slow sometimes when it gets busy... More

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New York City, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

We stayed at Hilo Hawaii from August 3 to 5. It is conveniently located close to the Hilo Airport. We had a bay facing view which was very nice. The room had been renovated recently and was clean. I accidentally left a bag in the room while checking out and realized it 5 days later when we were about to... More

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Tremelo
Contributor
17 reviews 17 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was located towards the garden, and quiet . I missed a cupboard so couldn't put away much of our wardrobe . I regret there was no wifi on the room , unless you pay . In the bar there was wifi , but it was very noisy there . The buffet was very pricy . Wouldn't recommend this... More

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Maarssen
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We checked into the hotel after a beautiful trip to Volcanos National Park. At check in we were told that Internet is free in the lobby and $ 10 in the room. That is per device! This policy is out dated and far too expensive. The quality of the free internet is poor. In the evening when many guest are... More

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Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Please accept my apologies for any deficiency you experienced and the unfavorable perception of our facilities. We strive to maintain the best quality standards we can. I will speak to the owners to see what we can do to improve in the areas you are concerned with. Please take care. General Manager More

Sydney
Contributor
15 reviews 15 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We visited Hilo because we wanted to be close to the volcano and liked the idea of spending a few days in a more quiet location after a hectic week in Waikiki in Honolulu. The hotel was well located to the airport and restaurants and the rooms were OK if somewhat unmemorable. It was disappointing to not have free wifi... More

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Newbury Park, California
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 2 weeks ago

I don't think you'll find better in Hilo. The rooms appear to have been remodeled not too long ago, but the rest of the hotel needs some work. I really didn't mind since we spent very little time in the hotel. The beds, pillow, sheets and towels were all good. Watch out in the bathroom because the floor is very... More

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Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 
Number of rooms
286

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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