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Castle Hilo Hawaiian Hotel

71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
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Castle Hilo Hawaiian Hotel
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1,228 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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Islamorada, Florida
Senior Contributor
32 reviews 32 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

Convenient location for getting to the airport (less than 2 miles away). Average hotel, we had a nice 8th floor bay view room and the view was pretty. Bed was ok, small refrigerator was nice and small balcony on every room. We got to the hotel around supper time and discovered there are very few restaurants open for dinner, mainly... More 

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California
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I've stayed here a few times,and I will say first of all I can see efforts to improve both the property and the service. Rooms are larger than many, clean and priced well. Nothing special insofar as amenities and the towels/washcloths are a bit worn but functional. There is a lounge with decent drinks and some bar food items, and... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

Pros: -Proximity to coconut island -Availability of ocean views Cons: -Staff experience ranges from apathetic to outright rude -A/C performance is totally inadequate (a full night set to 65F and the room is still 76F) -Housekeeping repeatedly failed to accomplish bare minimum (for example: leaving a single towel in the room) -Overpriced wifi I want to preface this by stating... More 

Was this review helpful? Yes 3
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review regarding your unfortunate stay. I appreciate the feedback whether good or bad as it helps me improve on our shortcomings. Wow! First of all I would like to humbly apologize for the unhelpful attitude of the employees you encountered. I will address them personally. It really saddens me as if anything... More 

Travelers are raving about these Hilo hotels

Kula, Hawaii
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We got the ocean view room this time. The views are great but, let me tell you the afternoon sun is hot! The rooms are well insulated. I can't hear the neighbors & the coqui frogs didn't bother me.There is a fridge, iron, ironing board , blow dryer & coffee maker in the room.

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Katy, Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

After struggling to find a place to stay in Hilo for a couple of nights, I settled on Castle Hilo Hawaiian Hotel. My only real issue with the hotel is it looked kind of dated. Even the bed in the room kind of sank-in in the middle from wear and tear. For these reasons and after taking all other factors... More 

Was this review helpful? Yes 1
Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Older hotel that is clean but in need of a remodeling, especially the bathroom. Nice lanai to sit and enjoy the view. Advertises free WiFi but that is just in lobby. $10. A day for WiFi in room. Ice bucket for ice but no drinking glasses. I had to go to bar downstairs to get some plastic ones. No luggage... More 

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Huntsville, Alabama, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

This Hotel has a convenient location to the Airport and downtown Hilo, however unfortunately it has seen better days and certainly could use a major renovation. The hotel staff were very helpful and courteous.

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CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review regarding you recent stay at the Hilo Hawaiian Hotel. I really do appreciate your feedback. We are proud to inform you that the owners have been actively renovating the hotel. Renovated the guest rooms and hallways in 2013, new chillers for our air conditioning in 2014, and in 2015 we are... More 

Launceston, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Location was great on the water and close to the access road to the airport and volcano and across the road from the Liliuokalani gardens. The hotel offered two restaurants for evening meals and they were very good. The breakfast buffet on the other hand was very average and not worth the price. We found a little café down the... More 

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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

We only stayed one night at this hotel before leaving Hawaii. We found the service to be friendly but felt they were understaffed. The pool was small and cold, too cold for swimming. They ocean was warmer and the hotel was convenient to the bay swimming and kayaking. The beds were comfortable, but the pillows were terrible! I've never had... More 

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Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed 2 weeks ago

Hilo itself is not the greatest area BUT it is close to some really nice places in Hawaii, like the Volcanoes National Park, Rainbow Falls & some other places, so we decided to stay there for half our trip so we didn't have to drive as far the whole time. The hotel itself is pretty nice for the town it's... More 

Was this review helpful? Yes 1
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review of the Hilo Hawaiian Hotel. It was our pleasure having you with us and I am glad you enjoyed your stay. I will have the F&B Manager re-cost the breakfast buffet to see if the prices are in line. We also have ala carte menus available every day for breakfast. Thanks... More 

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