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Castle Hilo Hawaiian Hotel

71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
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Castle Hilo Hawaiian Hotel
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1,251 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Franklin Square, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Castle Hilo for three nights in January. We had a renovated room on one of the highest floors (maybe 7th floor) overlooking the bay. Hilo is very mellow after staying in Kona for a few nights. We enjoyed sitting on the lanai in the evening, enjoying the view. We were not thrilled with the restaurant the first... More 

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CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review of the Hilo Hawaiian Hotel. It was our pleasure having you with us. I am glad you enjoyed your stay and I hope you will consider us again when visiting the islands. Sincerely, General Manager More 

Brisbane, Australia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed here for two nights and I was regretting it after the first night. The place is perfectly situated on the water, but it is in dire need of some proper upkeep or renovations. The town - It should be noted that apart from the fact that it is closer to the volcano than Kona, Hilo has absolutely nothing... More 

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CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review regarding your recent stay with us. I do apologize if your experience was less than expected. We normally receive a lot of compliments regarding the friendliness of our staff but I will speak to my staff regarding the importance of expressing the aloha spirit to everyone around us. My apologies again.... More 

Grand Junction, Colorado
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had planned to stay in Hilo 2 nights and Volcano National park 2 nights and onto Kona for 2 nights .. perfect, rooms are clean and great views of Coconut Island ( our group did join into the jumping off site on coconut island) Bay views and extremely nice staff. Family friendly, we snorkeled at Punalu"s black sand beach... More 

Was this review helpful? Yes 1
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guests: Aloha! Thank you for staying at the Hilo Hawaiian Hotel. I am so glad you enjoyed your short stay with us. Hilo is a beautiful little city with old Hawaii charm and beautiful scenery. Please take care and I hope to see you again on your next visit to the islands... Sincerely, General Manager More 

Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The staff at the Hilo Hawaiian is very friendly and helpful. The rooms are comfortable and clean. However, the property would benefit from fresh paint and renovations, especially around the pool area. Hilo is a good base to explore the volcano park, swimming with turtles... There are great restaurants in town.

Was this review helpful? Yes 1
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review on the Hilo Hawaiian Hotel. You are absolutely right and I do apologize. We have completed a lot of renovations at the hotel and we are currently underway in modernizing our elevators to better service our valued guests like you. We have plans on working on refreshing other areas of the... More 

Utah
Level Contributor
96 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

They have done a good job with the remodel as it appeared new and in good shape. Our bay front room was quite nice with a small lanai. One front desk lady was very personable and friendly, one young man not so much. Acted surprised that I asked if there were pool towels. Said just use the ones at the... More 

Was this review helpful? Yes 1
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review of the Hilo Hawaiian Hotel. I do apologize if my staff that you encountered were less than friendly. I will speak to them regarding the importance of expressing the Aloha Customer Service that we preach. My apologies again and I hope otherwise you enjoyed your stay on our quiet but beautiful... More 

Little Rock, AR
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This is a very nice, affordable hotel in Hilo. It looks a bit retro, but everything is very clean and updated. Unfortunately our room did not look out over the ocean, but we saw the view from the restaurant and it is gorgeous at sunset. We only stayed in Hilo one night, and did not have a lot of time... More 

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CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review of the Hilo Hawaiian Hotel. It was our pleasure having you with us. Hilo is a very beautiful and tranquil little city with so much inspiring beauty to experience. I hope you had the time to enjoy our island and experience the Aloha Spirit of our people. Take care... Sincerely, General... More 

nebraska
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful location. We came for a week to visit family in Hilo and were a little concerned with the lack of choices of hotels, but we needn't have worried. The Hilo Hawaiian is clean (my main concern) nice and comfortable. We usually prefer places like Marriott, but at this time there are none in or near Hilo. The renovated oceanview... More 

Was this review helpful? Yes
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for staying at the Hilo Hawaiian Hotel. It was our pleasure having you with us. I am so glad you enjoyed your stay in beautiful Hilo and I hope you were able to explore our inspiring island. Take care, General Manager More 

Australia
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Hilo isnt known for resort or luxury hotels so stay in Waikiki if that's what you need but it is a very pleasant very relaxing hotel with everything most people need to help them have an enjoyable stay. The view across the bay with Coconut Island in the foreground and Muana Kea standing silently as a backdrop was priceless so... More 

Was this review helpful? Yes 1
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review of the Hilo Hawaiian Hotel. I am glad you enjoyed your time here in beautiful Hilo. I hope you were able to venture out and experience the inspiring beauty of our island and the aloha spirit of our people. Please take care and I hope to see you on your next... More 

Honolulu, Hawaii
Level Contributor
195 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hilo is not known for good hotels. Once this is understood, you'll have a greater appreciation for the Hilo Hawaiian. Generally, this is one of the only places people I know will stay when they travel to Hilo. It's comfortable, clean, quiet and well located. Other than than, it's a bit dated and tired looking. But a much better option... More 

Was this review helpful? Yes 1
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review of the Hilo Hawaiian Hotel. I am glad you enjoyed your stay on our very inspiring island. The Eastern side of the island is very calm and peaceful. A great place to relax and enjoy the beautiful waterfalls, lush vegetation, and the famous Hawaii Volcano National Park. Thank you again, General... More 

Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

room was clean. price was reasonable. didnt eat there. front desk was helpful. good central location. pool small and closed at 7. very loud birds that must have been horrible for folks next to pool - ask for a room far from pool

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Breakfast buffet(9)
  • Great location(5)
  • Ocean view room(5)
  • Friendly and helpful(5)
  • Very clean(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (14)
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