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Castle Hilo Hawaiian Hotel

71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
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1 room 1 guest
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Castle Hilo Hawaiian Hotel
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1,268 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1268)
  • Mar-May only
    (295)
  • Jun-Aug only
    (350)
  • Sep-Nov only
    (302)
  • Dec-Feb only
    (321)
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New Jersey
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

From booking to check out everything about this hotel was near perfect ... The staff was helpful and friendly ...the ambiance was nice and located next to gardens and Coconut Island made evening strolls easily enjoyable ... But the best for me was the bed ... We travel a lot and the first night especially after this 14 hour trek... More 

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London, United Kingdom
Level Contributor
132 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What a wow factor location! Great views of coconut island and next the Japanese gardens - the hotel is in a beautiful area. The reception staff were so helpful when we arrived super early. When the bath was not draining properly -it was fixed as soon as it was reported. I was a little concerned as there are some poor... More 

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Hong Kong, China
Level Contributor
159 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel enjoys good location being close to Hilo airport and the Hawaii National Volcano Park. We booked a deluxe ocean view and the view was stunning. Room was spacious, newly renovated and staff were friendly. The breakfast was quite limited though and in the first day we found that some of the fruit turned bad and sour.

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Boston, Massachusetts
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is an older hotel, surely in need of renovation. In fact, when we checked in, we told the desk clerk we just got in from a long flight and were looking to get some sleep. I no sooner laid down and started hearing a drilling sound. This went on for about 10 minutes before I called down to... More 

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Aiea
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

I stayed at your hotel the night before my 61st birthday, I came alone. I was given a really nice room with king bed, high floor, ocean front with lanai facing the beautiful Hilo Bay. The staff, the beautiful breakfast in your dining room were superb! You surely made me feel like a king for my special day, thank you!

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent over a week here before going to Kona. It has a lot to offer but this city is more true to local lifestyle opposed to touristy Kona. It's lush and has tons of little shops etc. this hotel was nice but just a hotel overall. It was nice I love the banyan trees they're amazing and it was... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel is run down, and not managed correctly. I asked several times to speak to a manager, but their wasn't a single manage working. I called twice and waited for someone to talk my call. Waited and waited, then disconnected. The pool area only has 7 chairs. A sign states you must have a wrist band to enter pool... More 

Was this review helpful? Yes 4
Cape Town Central, South Africa
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is nicely located in Hilo and only a 45min drive from the Volcano Park. Decent restaurant with friendly service. However that's where it stops. We stayed there when the water broke down. Basically a water pipe failed resulting the whole hotel to be without water. We noticed it at 3AM. In the morning we got a letter confirming... More 

Was this review helpful? Yes 3
San Diego
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

To sum it up, there was no WiFi even for purchase. It was down and under repair for awhile. The hotel lost all running water for about 18 hours. They gave each room a 5 gallon Home Depot bucket filled with pool water. You had to use your ice bucket to take the water from this bucket, and put in... More 

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CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your review. I do apologize if you did not think I handled things well. My managers, staff and I tried our best during this unfortunate three day period. Day one on Sunday, a tree damaged the Oceanic Time Warner line which shut down all cable and internet service in our area till about... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here a couple of nights on our honeymoon trip to Hawaii. Hotel was clean, and allowed us to check in early. The AC wasn't the best, and wifi is only free in the lobby. I felt like the price we paid for the room, wifi should have been included. Other than that, the staff was friendly, free parking,... More 

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Hotel Review Summarization

What travelers say

  • Breakfast buffet(9)
  • Great location(5)
  • Ocean view room(5)
  • Friendly and helpful(5)
  • Very clean(3)
Questions? Get answers from hotel staff and past guests. Ask a question

507 photos of this hotel

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Bathroom (17)
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Room/suite (100)
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Hotel & grounds (128)
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View from room (73)
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Pool/beach area (18)
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Dining (9)
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Family/play areas (4)
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Business center/function rooms (2)
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Other (118)

Management photos: Courtesy of the property manager

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Room/suite (14)
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Hotel & grounds (11)
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View from room (4)
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Dining (6)
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Other (3)
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