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All 8 Hilo hotels

Arnott's Lodge

98 Apapane Rd., Hilo, Island of Hawaii, HI 96720
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Ranked #2 of 8 hotels in Hilo
A recent review
3 of 5 stars Reviewed October 12, 2010
KayBees54946 Chattanooga, Tennessee
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225 people have reviewed this hotel

Traveler rating
    84
    74
    26
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    29
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38
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54
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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There are newer reviews for Arnott's Lodge
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Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 14, 2010

I had booked 2 of the tours through Arnott's Lodge so I thought it would be easier to stay there on the night between the 2 tours. When I arrived at the hostel I was informed by the rude and surly receptionist that my trip to the Volcano NP tomorrow was cancelled as I was the only 1 booked on... More

Was this review helpful? Yes 4
Arnotts, General Manager at Arnott's Lodge, responded to this review

I apologize for your bad experience here. We are undergoing many improvements here at Arnott's Lodge. One of them being a whole new staff with the aloha spirit and an eye for cleanliness. The owner is correct, your tour never should have been canceled and I am sorry for that. We hope with this new staff and training, we will... More

Chattanooga, Tennessee
Senior Reviewer
10 reviews 10 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 12, 2010

My husband and I stayed at Arnott's for four night and took advantage of several tours they have available at discounted rates for their guest. The lodge is no frills but Doug and all the staff make you feel right at home. We stayed in a private room that had access to a central living room and kitchen. You won't... More

Was this review helpful? Yes
Arnotts, General Manager at Arnott's Lodge, responded to this review

Thank you for your honest review. We do have a free county run bus service that stops on the corner of the main road 6 days a week (excluding holidays). But your idea of a bike ride into town seems the favorite amongst our guests. We hope to see you again! More

San Diego, California
1 review
4 of 5 stars Reviewed September 20, 2010

Well, if you've ever wanted to see the Big Island, you've probably been attracted by the volcanoes, the observatory, the turtles swimming with you at the beeches, the waterfalls and mostly the gentler village-style living in alternative to the big hotel, or the big tourist trap. We stayed for four nights in one of Arnott's private rooms. Comfortable, well equipped... More

Was this review helpful? Yes
Arnotts, General Manager at Arnott's Lodge, responded to this review

Thank you for your review. Everyday, we are trying to improve our place for the guests. We hope to see you again soon!! More

Melbourne, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 26, 2010

I was fortunate enough to stay at Arnotts Lodge for 4 nights this month and had a fantastic time! The rates are extremely fair, lovely staff that make you feel part of the ohana (Hawaiian family) and knowledgeable and enthusiastic adventure guides. I'll certainly be back- a big thanks to Doug and his staff for making us feel so welcome... More

Was this review helpful? Yes 3
Arnotts, General Manager at Arnott's Lodge, responded to this review

Aloha (or should I say G'day), Thank you for the wonderful compliments. Its you, our guests, that makes us who we are. We are trying to improve every day and try to instill the aloha spirit in everyone. You are ohana now, so we'll expect you back. A hui hou (until we meet again). More

Montreal, Canada
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed August 8, 2010

Hazardous to your health. They simply do not clean the rooms. Dead ants everywhere by the thousands. We even had to go get clean sheets since the one we were given were so dirty. They are also a tour operator but the discount they give if you stay at their hotel it is not worth it. Don't be fooled.

Was this review helpful? Yes
Arnotts, General Manager at Arnott's Lodge, responded to this review

We apologize for the situation you listed. In the heat of the summer, being in the middle of a tropical environment, we encounter these problems infrequently. We had just treated the property which is the reason for the dead ants. A new staff with an eye for cleanliness has been hired, curtains replaced with vertical blinds, lamp shades replaced and... More

Seattle, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2010

This was our first time to the big island and just wanted a clean and quiet air conditioned room to lay our heads at night. We ended up with far more than we had expected. The staff were friendly and engaging......they could not have been more helpful. On Saturday evenings Doug Arnott puts on a customer appreciation for guests......with free... More

Was this review helpful? Yes 1
Arnotts, General Manager at Arnott's Lodge, responded to this review

Thank you for your wonderful response. As you are now part of our "ohana" (family), we hope to see you again!! More

Christchurch
1 review
4 of 5 stars Reviewed July 28, 2010

We had an excellent lodge experience at Arnott's. Eva and Annette went out of their way to help whenever they could. The location wasn't great for easy access to town but was really great for easy access to the beach park and good snorkelling (Ella got to hang with the turtles!) The free bus into Hilo was only a 30... More

Was this review helpful? Yes
Arnotts, General Manager at Arnott's Lodge, responded to this review

I will always think of her as Ella Enchanted. Such a bright and very smart child. It is people such as yourselves that make us who we are. Even though we are low budget accommodations, we try our best to instill the spirit of Aloha at our lodge. Unfortunately there are other people who expect service like a five star... More

honolulu
1 review
5 of 5 stars Reviewed July 18, 2010

Great staff, location, washing facilities for clothes and people, just the best camping we had in all the 4 Hawaiian islands we camped at on this trip. Super staff, we were lucky and even got Avocados straight from the tree for breakfast! A professionally run, superfriendly place that should get more people both for the rooms as well as camping... More

Was this review helpful? Yes
Arnotts, General Manager at Arnott's Lodge, responded to this review

Thank you!! We hope one day to see you again!! More

Brussels, Belgium
Contributor
19 reviews 19 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 17, 2010

Dirty rooms, unfriendly staff keep your receipt as they might try and make you play twice very noisy video room and thin walls makes it hard to sleep... I would not stay there again even if it was free

Was this review helpful? Yes
Arnotts, General Manager at Arnott's Lodge, responded to this review

I apologize for your experience here. In the past month, we have undergone many changes here at Arnott's Lodge. We have a completely different staff which, I hope, shows more of the aloha spirit and has a keen eye for detail. We hope you will give us another try. More

Market Harborough, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 14, 2010

A bit out of town but convenient for airport. Has tent sites, dormitories and deluxe rooms. Deluxe rooms are in an annexe and are large, overlooking lawn area, with bath and shower, tea/coffee making equipment. These 5 rooms share a kitchen and lounge. Although plenty of young people across the drive in the tent/dorm area, we heard no noise from... More

Was this review helpful? Yes
Arnotts, General Manager at Arnott's Lodge, responded to this review

We appreciate your comments. As part of our "ohana" (family), we hope to see you soon!! More

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Additional Information about Arnott's Lodge

Address: 98 Apapane Rd., Hilo, Island of Hawaii, HI 96720
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $
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Also Known As:
Arnott`s Hotel Hilo
Arnotts Hotel Hilo
Arnott's Lodge Hilo, Hawaii

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Amenities

Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Official Description (provided by the hotel)
Arnott's Lodge and Hiking Adventures is located in a delightful, tropical area minutes from the coastline. We offer a range of affordable accommodations from backpackers in one building, to deluxe rooms with private bathroom in another. In between these accommodation extremes we have semi-private/suites that include a shared bathroom and a kitchenette which makes family vacations affordable. We also incorporate a beautiful camp ground for tenters. Inexpensive bike rentals are available. Arnott's also has its own tour division where lodge guests get substantial discounts on incredible adventures such as the summit of Mauna Kea and Volcanoes National Park. Come experience a relaxed Hawaii environment within walking distance to green sea turtles and swimming beaches. We hope to see you soon. Aloha ... more   less 
Number of rooms
30

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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