We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilo Naniloa Hotel

93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Hilo Naniloa Hotel
View Map
Add Photo Write a Review

148 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    12
    27
    48
    31
    30
See reviews for
39
51
12
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (148)
  • Mar-May only
    (43)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (27)
All months
There are newer reviews for Hilo Naniloa Hotel
See the most recent reviews
Level Contributor
3 reviews
1 of 5 stars Reviewed May 26, 2015

The Front Reservationist Neal was extremely rude to me. The room I checked into was room 229 and smelled like mildew. The AC was broken and blew warm-hot air, it made the room smell even muskier. There are no windows to open and the room looked dirty. When I called downstairs to change rooms and even offered to pay more... More 

Was this review helpful? Yes
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha Christina, We apologize for being full and not having another room to move you to and no excuse for the manner you were told this. All of our guestrooms have windows that open and are located behind the wooden panels used for privacy. In the rare cases where the A/C doesn't cool, our maintenance team can correct quickly if... More 

Waimea, Hawaii
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 26, 2015

Looks a bit run down with old signs indicating they are "under construction". Looks like it's been this way for 15 years or more. However, the rooms are clean, spartan, and minimalist chic! Fantastic views and very comfortable. Thus, the value ratio is quite high. I have stayed here twice now and will continue to use this hotel as my... More 

Was this review helpful? Yes
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, We agree with your observations and will continue to offer best value in area while we undergo our extensive renovations that should be completed by end of this year and hope to have you stay again. More 

Kailua-Kona, Hawaii
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed May 20, 2015

Not good. Where do I start? We stayed two nights so my husband could attend a seminar there. Check in is at 4 pm. We arrived after 5 pm. Our room was not ready! We go to dinner and come back and get our room just before 7. Night one. Fire alarm sounds around 9 PM. We dress and go... More 

Was this review helpful? Yes
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

ALoha, I see that you stayed with us back in February and were here for a turbulent few days. You experienced a false fire alarm which is always disturbing to customers. Your room servicing was unacceptable and not typically a shortfall of ours. Our laundry was under repair and getting towels during this peak occupancy period was a short term... More 

Travelers are raving about these Hilo hotels

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed May 1, 2015

If you're wanting to spend any time in your room other than to shower and sleep, do not stay here! My husband and I stayed in Kona and Waikoloa for most of our trip but stayed 2 nights in Hilo so we could enjoy the volcano park. We didn't want anything fancy in the first place but our room was... More 

Was this review helpful? Yes 3
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, We apologize for the maintenance related items and hope you notified our team, as maintenance would have corrected both items promptly. More 

New Jersey
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed April 30, 2015

Ok.....heres the skinny: First, those of you who read my reviews know I hit the islands of Hawaii every year. Very hard to be objective about places that have a hold over my heart (guess I should just move there eventually!) but when it comes to the Big Isle, I admit I have a bit of a "love-hate" thing going... More 

Was this review helpful? Yes 6
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Mahalo and appreciate your positive comments! More 

Redding, California
Level Contributor
140 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed April 29, 2015

Hotel is undergoing significant construction so there are some definite rough spots and the bars are not open, but rooms are clean and recently remodelled with no carpeting so no musty smell. Hotel was quiet, conveniently located, and has AWESOME ocean views for a very reasonable price. Free WIFI in common areas. Best place I have stayed in Hilo

Was this review helpful? Yes 2
adelaide
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 20, 2015

fantastic location with the ocean views and balcony off the room large room but like the rest of hotel is dated is in state of renovation with the outside and lounge areas to get the first attention room had a 70's feel but very comfortable and clean would stay again in a heartbeat!! great staff but if your looking for... More 

Was this review helpful? Yes 2
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 9, 2015

Interesting Hotel ... it has this simplistic feel to it. Ocean view is amazing! However, hotel itself does not have much to offer except a quiet and reasonable stay. Front desk workers are amazing; they are extremely helpful and nice. Despite the renovation going on, the hotel is pretty quiet. Price is reasonable -- take the ocean view! It is... More 

Was this review helpful? Yes
Kailua, Hawaii
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

the room had a beautiful view the room was clean and comfortable the staff was awesome on return trips to the big island I would only stay at the naniloa. we enjoyed celebrating our 66 wedding aniversary

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed April 8, 2015 via mobile

Go with the renovated rooms. I had an ocean view room and everything was as in any other hotel. The lack of a phone in the room is no big deal to me. I have stayed at over 75 different hotels and don't remember ever using the phone. I love it.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

91 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (78)
Viewed
Hotel & grounds (15)
Viewed
Room/suite (21)
Viewed
Bathroom (9)
Viewed
View from room (11)
Viewed
Pool/beach area (3)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Business center/function rooms (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Hilo
0.4 mi away
Hilo Seaside Hotel
0.1 mi away
Castle Hilo Hawaiian Hotel
1.7 mi away
Dolphin Bay
Dolphin Bay
#1 of 8 in Hilo
4.5 of 5 stars 566 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Arnott's Lodge
Arnott's Lodge
#2 of 8 in Hilo
4.0 of 5 stars 330 reviews
61.1 mi away
Courtyard King Kamehameha's Kona Beach Hotel
61.0 mi away
Kona Seaside Hotel
Kona Seaside Hotel
#7 of 14 in Kailua-Kona
3.5 of 5 stars 820 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay