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All 8 Hilo hotels

Hilo Naniloa Hotel

2.0 of 5 Resort   |   93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
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Hilo Naniloa Hotel
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Ranked #6 of 8 Hotels in Hilo
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79 reviews from our community

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    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Hilo Naniloa Hotel
See the most recent reviews
Oxnard, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 21, 2014

The ceiling right above my son's bed leaked in the middle of the night waking him up. The leak was so bad that in 12 hours I got a gallon of water inside the trash can from the room(this by the way was their "fix" the problem). When I went to shower after a dusty and tiring hike at the... More 

Was this review helpful? Yes
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, As the new General Manager of the Naniloa I am catching up on reviews and was shocked to read about your unfortunate circumstances during your stay. There have been a number of improvements made since then and we are currently undergoing a comprehensive renovation that will make our rooms like new along with all public areas and new food... More 

Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 19, 2014

We were very pleased with every aspect of the Hilo Naniloa, rates and room included. We were lucky to get a room right after Hurricane Isabelle hit and our other plan fell through due to damage in the area. The staff was friendly, helpful and very professional in the face of Hurricane Julio due the next day, everything was put... More 

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Zagreb, Croatia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 18, 2014

Being aware of the tripadvisor comments and descriptions I got a pretty clear expectations of the hotel, and the experience itself exceeded it by far. First impression and the exteriors of the hotel were not promising, but the reception at the hotel, especially the ladies at the front desk were great. Friendly, helpful, resourceful as I asked for directions and... More 

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Cambridge, United Kingdom
Contributor
17 reviews 17 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 16, 2014

I have been here one night with my wife and the hotel in average is OK. We got the ocean view and it is very nice. There was no WiFi in the room so it was very annoying to go to the lobby to Skype with friends etc as we would prefer to do it privately inside our room. Anyway,... More 

Was this review helpful? Yes 1
Sedona, Arizona
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 7, 2014

Any resemblance between the room pictured and the actual rooms is purely coincidental. We made a reservation for a day in Hilo to tour the area without the need to travel from Kona. This hotel is thirty years + past it's prime. Pool was green, all stores empty, there was moss and weeds coming down from the roofs. Upon entering... More 

Was this review helpful? Yes
Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Mark K, Thank you for your review. Honest feedback is always appreciated. We agree that this property has seen better years. Since acquiring this property in December of last year, we have been hard at work preparing for a much needed renovation and revitalization. Countless hours have been spent behind the scenes correcting previous errors and designing a new... More 

Kahului, Hawaii
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 31, 2014

Beautiful view if you get an ocean view room!!! The bad thing about this hotel there's no bath towels in room you have to go down to front desk and ask.Also the pool is crap I wouldn't swim there other than that it was ok!

Was this review helpful? Yes
Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha joshkamalo, Mahalo for taking the time to write a review. I apologize for the lack of towels upon your arrival, as that is not typical of our service. You'll be glad to know that the pool will be enhanced in our upcoming renovation. I happy that you would stay here again! I'm sure you will appreciate the added touches... More 

Olympia, Washington
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 31, 2014

My son and I stayed for 10 days. We found the staff to be great, the room was clean, the bathroom appeared to have been redone recently and the beds were comfortable. We were only there to sleep as we spent our time outside exploring the island. I think it was a great value especially considering the location. It is... More 

Was this review helpful? Yes
Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Bruce M, Mahalo for your review! We appreciate your feedback. The room that you were in was renovated by the previous management, and will be enhanced further during our upcoming renovation. WiFi will be available throughout the hotel, lobby, and restaurant so our guests can stay connected. Much more improvements will be included too. We invite you to return... More 

Coatesville, Pennsylvania
Contributor
17 reviews 17 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 26, 2014

Stayed there for two nights with my wife and 2 sons (16 and 13) while we explored Volcanoes National Park. The place was probably once a pretty nice place. Now it's "strange" to say the least. It appears an upgrade project started - bathrooms are redone nicely, but then they appear to have ran out of $. Beds are sitting... More 

Was this review helpful? Yes 1
Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Steve J, Mahalo for your review. Customer feedback is important to us. I'm glad that you found our hotel to be a good value. We agree that you can't beat the price for a waterfront property. You'll be happy to know that since we've acquired this property just 6 months ago, we've been hard at work planning and preparing... More 

Oakland, California
Senior Contributor
26 reviews 26 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2014

The views from the ocean front rooms with the wrap around balconies are amazing. Very spacious rooms with kitchenettes and living area in addition to king bed. Very reasonable prices for the accommodations and very well located in Hilo.

Was this review helpful? Yes 2
Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Fred B, Mahalo for posting a review and for your personal recommendation on room selection. If you think we are a hidden gem now, I hope you are able to return next year after renovation are complete! With all new guest rooms, a new lobby, and a new restaurant, this hotel will once again become the chosen destination for... More 

Usa, Japan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 19, 2014

I was a little weary about this hotel after reading the reviews, but was pleasantly surprised with our newly renovated room with a great ocean view. Yes the hotel needs to be renovated and it looks like they are in the process of that, but the room was nice and clean and the grounds were very nice. This is a... More 

Was this review helpful? Yes 4
Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha TSW73, Thank you for your review. We love hearing feedback from our guests. We agree that our views are great! It's hard to find waterfront hotel rooms in Hawaii at a better value! We hope to see you again in the future. Warmest Aloha, Kalei Lyman Hotel Manager More 

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Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 142
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii

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