Some part of the hotels are newly renovated others not. Our room was freshly renovated and very clean. Breakfast room need renovation but I guess it's on their to do list... However great view to the ocean and to coconut island. It's a bit remote from Hilo city that's good because it's really quiet. On the other hand you have... More

We stayed here 1 night out of the 3 that we booked in the middle of September 2011 on our honeymoon. The pictures of the hotel online look way better than the real thing. The hotel looked like it was built in the 60's or 70's and not too much has been invested in it since. The staff were not... More

Rooms are nice, hotel exterior is awful. Views from room is great and room was clean. More

I'm sure when this place opened many decades ago it was a very nice resort, but now it is not. One tower is shut down and undergoing reno's, but it looks like the Hollywood Tower of Terror. The other tower looks to not be renovated yet. Our tower has been renovated, but it was done cheaply and it shows. Overall,... More

The room was overpriced - it was ostensibly newly refurbished/renovated, but in my opinion not done well at all. No amenities. Both the sink and the bathtub were plugged up. The bathroom was ant-ridden. If I were in India or Nepal, this might qualify as a 3 star experience; but for a supposed five-star Hawaiin resort - it's a push... More

This hotel has so much potential to be a beautiful 5 star hotel. Great location for exploring Hilo and surrounding areas. However, we feel mislead, the hotel looks nothing like the photos. The Exterior of the building was in need of a paint job and there was no landscaping. The rooms were clean but bare, no restaurants are open, pool... More

We stayed here for one night and i would NOT recommend this hotel. The location is shady at night and elevators stink of mold. Room while may be renovated had terrible beds! Worst night sleep of our 10 day trip. I urge people to look into b&bs closer to volcano as this is still a 45 minute drive! More

Stayed there 2 nights. It seemed like the hotel was undergoing a major makeover while we were there. That being said the renovations that looked complete were beautiful. The room was great, Clean, big bathroom, and close to heart of the city. More

Had three nights here on recommendation. My son ( who works in Hawaii) was recommended .....Now only rated as two star but our ocean view room was spacious and recently renovated. Offered good parking (free) and great access to Volcanoes, Hilo Centre, Highway 11 ands shopping/eating. Dale at reception was so helpful with recommended itinerary and we followed all of... More