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Hilo Naniloa Hotel

93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
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Hilo Naniloa Hotel
Best prices for: 1 room 1 guest
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Ranked #5 of 8 Hotels in Hilo
A recent review
3 of 5 stars Reviewed March 16, 2015
King2207 Sydney, Australia
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112 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Hilo Naniloa Hotel
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Copenhagen, Denmark
Top Contributor
259 reviews 259 reviews
115 hotel reviews
398 helpful votes 398 helpful votes
2 of 5 stars Reviewed March 18, 2015

this hotel was not my choice but a hotel picked for my 2 days island adventure with taketours.....and I was happy I only had to stay 1 night. Upon check in you felt you were on a school outing as you had to sign a contract that you would comply to hotel rules, one of them not smoking on the... More 

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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 16, 2015

I've read comments of the hotel being under renovation but how long it would take to complete? From what I saw when I stayed there 3 months ago, it wouldn't be too soon. There was no phone in the room. The bathroom was only 70% done. No wifi. Everywhere was quite dark after sunset. And I could see only one... More 

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Sydney, Australia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 13, 2015

I'd read many mixed reviews of this hotel but went regardless. Yes it is still being renovated, yes there is rust everywhere - it's about 4m from the ocean, yes the tiled floors are noisy and there's no phone or wifi in the rooms...but I liked it a lot! It felt more like an old fashioned guest house. At night... More 

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Seattle
Top Contributor
131 reviews 131 reviews
44 hotel reviews
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed March 5, 2015

We responded to the hotel survey received after we departed. I commented that the rooms need updating by getting rid of the dormitory style desk, add a phone, install carpet on the floor. I failed to add that the door to the room is not tight as one can see light around it when closed. The door to the adjoining... More 

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Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, As I shared with you in your first survey, we are currently undergoing complete top-down renovation of the property that will renovate all the guestrooms, public areas, restaurants, bars, lobby, showroom, banquet spaces and will correct each of the current conditions you identified. Target for completion is 4th quarter of this year, 2015. We hope you will return to... More 

Penticton, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 25, 2015

Stayed at the Naniloa on the 14th and 15th of January while on vacation. I had stayed here ten years ago while on business. On a clear day the view of Mauna Kea and the harbour from the room balcony is great. Our room was a deluxe ocean view that had been remodeled. It was large, clean but sparsely furnished.... More 

Was this review helpful? Yes 4
Kailua-Kona, Hawaii
Top Contributor
60 reviews 60 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 22, 2015

As other reviews have stated, yes there are major renovations taking place and they start working fairly early in the morning. I felt like I was in the same room with the people next to me. I could hear every cough and sneeze. On the pro side, when the renovations are done, it will probably be the nicest place to... More 

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Idaho Falls, Idaho
Top Contributor
124 reviews 124 reviews
46 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed January 12, 2015

My stay wasn't exactly horrible, but it was not a good value. The hotel is undergoing extensive and badly needed renovation, and the resulting noise and disruption are evident. I was given a 2nd floor (2 above ground level) "bay facing" room. The bay was actually the parking lot and outside seating area (with the bay visible, but well off... More 

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Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, We appreciate you observations have begun full scale renovations to entire property that am confident would meet your expectations for a first class resort with an outstanding location. More 

Palmerston North, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 7, 2015

We were only here in Big Island for ONE day and stayed in this hotel for ONE night only. Not sure if the place is still renovating but it is terrible! We arrived in a group and was the first to register. We paid for an upgrade before we got there and requested for a higher floor room but we... More 

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Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, We sincerely apologize for your expectations not being met in various areas and have begun a complete renovation of the property that will include full remodeling of all guestrooms, lobby, public areas, restaurants, lounges, showroom, fitness center, concession store, banquet rooms and a revitalized pool deck area. During this time, we are providing the best values of properties in... More 

El Dorado Hills, California
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 5, 2015

Hotel is going to through renovation so no phone in the room. No restaurant or cafe on site. Close to aiport and right next to the bay. Has nice lounge. I paid for room with two double beds. They confirmed during the payment but when I cheked-in I found only 1 bed int he room. When I asked the front... More 

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Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, Mahalo for staying at the Naniloa and agree the property will be a beautiful full service resort when renovations are completed this summer. Our apologies for the bedding request and normally have double bedded rooms available that we would have gladly placed you in. Am guessing you were here during the x-mas period when we were full, thus unable... More 

Hilo, Hawaii
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2015

Aloha I just wanted to acknowledge that your staff at the hotel was very nice. We live on this Island and wanted our granddaughter to have a different birthday . So we booked a room and used the swimming pool and the ocean ponds. The kids loved it. We understand about the renovations so it wasn't a problem for our... More 

Was this review helpful? Yes 1
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