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All 8 Hilo hotels

Hilo Naniloa Hotel

2.0 of 5 Resort   |   93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
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Hilo Naniloa Hotel
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Ranked #6 of 8 Hotels in Hilo
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79 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Hilo Naniloa Hotel
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Davis
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 5, 2014

It has been a few decades since I last stayed at the Naniloa and because I had heard it had fallen on hard times. So I had not stayed there on my annual trip to Hilo. Aqua Hospitality started sending me promotions for the Naniloa with very enticing photos and with a little research foundd found that the Ocean View... More 

Was this review helpful? Yes 2
Charlotte, North Carolina, United States
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 2, 2014

A very nice hotel with all the standard amenities. A nice ocean side pool and beautiful sunsets across the bay. Room was well equipped and clean. Staff is friendly and efficient. No frills but a good location and standard hotel and at a great price. Hotel is being remodeled.

Was this review helpful? Yes 2
Oklahoma City
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 25, 2014

Booked this online at nonrefundable site. We were given "glow sticks" at check in. All power would b out from 12 am - 4 am. Our room was poorly renovated! Some kind of stuff in bathtub. A/C did not work even when electric was on! Free wifi only in lobby! I would NOT suggest this hotel to anyone. Staff was... More 

Was this review helpful? Yes 3
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, We apologize for the inconveniences during your stay and should know that renovations are now underway with the entire property being greatly enhanced with full services and amenities with scheduled completion this summer. More 

Eagle, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 17, 2014

Great location and the staff is wonderful, the outside grounds is gorgeous.The rooms are just like a college dorm room, lacks everything. They have a bed and a small coffee maker, a TV and a small fridge,that's it. No phone, no soap, no shampoo.I give it a poor overall rating.

Was this review helpful? Yes 2
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

ALoha, You will be pleased to know that the property has started a comprehensive full scale renovation that will greatly enhance all guestrooms, and public areas, with added services and amenities that will be completed in the upcoming summer. More 

Seegraeben, Switzerland
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed September 8, 2014 via mobile

Stayed to night in this hotel. Renovations strongly recommended...dirty floors, terrible elevators. Some rooms are renovated, these are ok. Ask for oceanview rooms these are mostly renovated and the view is really nice. We paid for the breakfast, but as we arrived the lady in the lobby told us, that they don't provide breakfast anymore!!!! The good news...almost all hotels... More 

Was this review helpful? Yes 2
BOWIE
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 2, 2014

The bathroom was gorgeous. The room and furniture looked like a college dorm room. The beds were very small. Was fine to sleep for a night if just stopping over in Hilo, but wouldn't want to stay longer. Pool was small.

Was this review helpful? Yes 3
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha Karen, You will be pleased to know that we are currently under a full scale renovation that will fully renovate all guestrooms and public areas along with new food and beverage, fitness center and banquet facilities that should be completed by this summer. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 25, 2014 via mobile

The outside may not be too shabby but the room was very nice and modern. The corner room with the wraparound balcony was nice. No restraint onSite was a downfall but places to eat are nearby. Can't wait till all the renovations are done. I will definitely be staying here whenever I come to visit my brother in college.

Was this review helpful? Yes 1
Cold Lake, Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 24, 2014

We spent three nights here, it is very old dilapidated building. No phones in room or wifi. All cleaning staff did was fold the toilet paper over on the holder, even after I added to have it cleaned . Pool was not clean, and oh the bugs! I know they are renovating, but give your guests a more clean ,... More 

Was this review helpful? Yes 3
Kapaa, Hawaii
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 24, 2014

Don't stay at the Hilo Naniloa hotel. First issue we had was upon checking in was that our room still occupied! So we were. "Upgraded" to a ocean view room. Room had no microwave, coffee maker without complimentary coffee and no phone. Apparently they don't make your beds here. Also unless you put your rubbish in the tiny trash cans,... More 

Was this review helpful? Yes 3
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, As the incoming General Manager I wanted to let you know that the hotel has begun an extensive renovation that will refresh every portion of the resort and be re-flagged a Doubletree by Hilton and live up to their high standards. Should you return to Hilo, we hope you will stay with us. More 

Watertown, Massachusetts
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 22, 2014

We had an extremely happy experience staying here for a week in February. We had a beautifully designed Danish minimalist-looking room/bathroom/balcony - the balcony overlooked the ocean and provided a gorgeous view. We came here by process of elimination because we couldn't find a room anywhere else on the spur of the moment for under $250 a night. We got... More 

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Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 142
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii

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