I stayed at the Naniloa Volcanoes Resort for five nights this March and found the Resort to overall be a very positive experience. The newly renovated ocean front room provided front and center view of the ocean through swaying palm trees resulting in a tropical feel that hard to beat. The room’s natural wood touches, beautiful ceramic tile bathroom, 32... more

Spent our first night in a B&B about 45 minutes north of Hilo. Although our B&B was very nice, it just wasn't for us. We called home to the mainland for advice as to where to go. We were giving three hotels to check out, and decided to try this one. WE WERE NOT DISAPPOINTED. Our room was absolutely wonderful.... more

This hotel has a very long way to go. Lovely setting on Hilo Bay and grounds are pretty, but overall it's not even close to worth $100-130/night. Apparently it was closed for several years and is now reopened but is not even close to finished. Public areas are shabby, soiled carpet, paint peeling off walls outside and in, broken tiles... more

After reading the other reviews about renovation, I was hopeful they were accurate--and they were. Remember, Hilo is the forgotten stepchild of Hawaii--dampness and cloudiness are very common and as a result, the hotels don't have the traffic to support the high maintenance accomodations of the Kona side or Kohala on this island. As a result, a traveler to Hilo... more

I booked this hotel thinking that all rooms were newly renovated and especially since it is one of the biggest hotels in Hilo. Upon being checked in by a stoned faced unfriendly front desk clerk I requested a renovated room and she promptly told me that she would have to charge me $50 more per night and that they were... more

This is an OK place. I would stay here again, though I think I'd look around at other places pretty carefully. The renovation is underway. They are putting a lot of money into it, but some of their efforts are misguided. They are tiling everything. The tile is very pretty and low maintenance in this humid environment, but it is... more

Most of the reviews of this hotel complain about things that have to do with high-end resorts. Guess what? There are NO high-end resorts in Hilo! This is a flashback to the 60s town. If you want high-end, stay in Kona with the rest of the tourists. If you are trying to escape the crowds and relax, go to Hilo.... more

My husband, daughter (13mos.), and I just returned from a week long trip on the Big Island. We're kamaaina's (locals) visiting from Oahu and we just wanted to relax and get away from all the hustle & bustle of Honolulu. Well, that's exactly what we got! We were doing (1) night in Kona, (1) night in Hilo, and the remaining... more

We had a wonderful, updated room at the Naniloa, with a beautiful view of Hilo Bay. The problem here is that the previous managers let the Naniloa go to pot. New owners bought it 2 years ago and are in the process of renovation. As I said, our renovated room was beautiful, but the lobby and the hallways are very... more