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All 8 Hilo hotels

Hilo Naniloa Hotel

2.0 of 5 Resort   |   93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
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Hilo Naniloa Hotel
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26%
Ranked #6 of 8 hotels in Hilo
A recent review
5 of 5 stars reviewed 2 days ago
laurie w Massachusetts
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  • Reviews (51)
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51 people have reviewed this hotel

Traveler rating
    4
    11
    15
    14
    7
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17
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3
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We were very pleased with every aspect of the Hilo Naniloa, rates and room included. We were lucky to get a room right after Hurricane Isabelle hit and our other plan fell through due to damage in the area. The staff was friendly, helpful and very professional in the face of Hurricane Julio due the next day, everything was put... More

Was this review helpful? Yes
Zagreb, Croatia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Being aware of the tripadvisor comments and descriptions I got a pretty clear expectations of the hotel, and the experience itself exceeded it by far. First impression and the exteriors of the hotel were not promising, but the reception at the hotel, especially the ladies at the front desk were great. Friendly, helpful, resourceful as I asked for directions and... More

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Cambridge, United Kingdom
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have been here one night with my wife and the hotel in average is OK. We got the ocean view and it is very nice. There was no WiFi in the room so it was very annoying to go to the lobby to Skype with friends etc as we would prefer to do it privately inside our room. Anyway,... More

Was this review helpful? Yes 1
Sedona, Arizona
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Any resemblance between the room pictured and the actual rooms is purely coincidental. We made a reservation for a day in Hilo to tour the area without the need to travel from Kona. This hotel is thirty years + past it's prime. Pool was green, all stores empty, there was moss and weeds coming down from the roofs. Upon entering... More

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Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Mark K, Thank you for your review. Honest feedback is always appreciated. We agree that this property has seen better years. Since acquiring this property in December of last year, we have been hard at work preparing for a much needed renovation and revitalization. Countless hours have been spent behind the scenes correcting previous errors and designing a new... More

Kahului, Hawaii
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Beautiful view if you get an ocean view room!!! The bad thing about this hotel there's no bath towels in room you have to go down to front desk and ask.Also the pool is crap I wouldn't swim there other than that it was ok!

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Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha joshkamalo, Mahalo for taking the time to write a review. I apologize for the lack of towels upon your arrival, as that is not typical of our service. You'll be glad to know that the pool will be enhanced in our upcoming renovation. I happy that you would stay here again! I'm sure you will appreciate the added touches... More

Olympia, Washington
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My son and I stayed for 10 days. We found the staff to be great, the room was clean, the bathroom appeared to have been redone recently and the beds were comfortable. We were only there to sleep as we spent our time outside exploring the island. I think it was a great value especially considering the location. It is... More

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Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Bruce M, Mahalo for your review! We appreciate your feedback. The room that you were in was renovated by the previous management, and will be enhanced further during our upcoming renovation. WiFi will be available throughout the hotel, lobby, and restaurant so our guests can stay connected. Much more improvements will be included too. We invite you to return... More

Coatesville, Pennsylvania
Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed there for two nights with my wife and 2 sons (16 and 13) while we explored Volcanoes National Park. The place was probably once a pretty nice place. Now it's "strange" to say the least. It appears an upgrade project started - bathrooms are redone nicely, but then they appear to have ran out of $. Beds are sitting... More

Was this review helpful? Yes 1
Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Steve J, Mahalo for your review. Customer feedback is important to us. I'm glad that you found our hotel to be a good value. We agree that you can't beat the price for a waterfront property. You'll be happy to know that since we've acquired this property just 6 months ago, we've been hard at work planning and preparing... More

Oakland, California
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The views from the ocean front rooms with the wrap around balconies are amazing. Very spacious rooms with kitchenettes and living area in addition to king bed. Very reasonable prices for the accommodations and very well located in Hilo.

Was this review helpful? Yes 1
Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Fred B, Mahalo for posting a review and for your personal recommendation on room selection. If you think we are a hidden gem now, I hope you are able to return next year after renovation are complete! With all new guest rooms, a new lobby, and a new restaurant, this hotel will once again become the chosen destination for... More

Usa, Japan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was a little weary about this hotel after reading the reviews, but was pleasantly surprised with our newly renovated room with a great ocean view. Yes the hotel needs to be renovated and it looks like they are in the process of that, but the room was nice and clean and the grounds were very nice. This is a... More

Was this review helpful? Yes 4
Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha TSW73, Thank you for your review. We love hearing feedback from our guests. We agree that our views are great! It's hard to find waterfront hotel rooms in Hawaii at a better value! We hope to see you again in the future. Warmest Aloha, Kalei Lyman Hotel Manager More

Middle Village, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Honestly, where do I begin? The hotel looks run down. I've never been to a halfway house (thankfully), but based on what I've seen on TV, this hotel resembles one. The hallways, lights and elevators are all run down. There are scuff marks, dirt, grime, and flickering lights like a horror movie. We were on the 6th floor and when... More

Was this review helpful? Yes 4
Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Joseph A, Thank you for such a candid review. I apologize that your stay did not meet your expectations. As you may know, we recently acquired the property approximately six months ago. We have been working very hard to address most of your concerns and prepare this property for renovation. We intend to restore the beauty and glory to... More

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Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hilo Naniloa Hotel 2*
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii

37 photos of this hotel

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Amenities

Beach Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the iconic Hilo Naniloa Hotel, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, our waterfront hotel welcomes you with comfortable and affordable accommodations, sundeck and pool, golf course, business center, and 24-hour front desk. As a bonus, when you book directly with Hilo Naniloa Hotel you'll receive a free round of 9-hole of golf! ... more   less 
Number of rooms
391

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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