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All 8 Hilo hotels

Hilo Naniloa Hotel

2.0 of 5 Resort   |   93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
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Hilo Naniloa Hotel
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Ranked #5 of 8 Hotels in Hilo
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73 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
5 of 5 stars Reviewed 6 days ago NEW

Although the hotel is currently being renovated, it compensates with the great hospitality service. The hotel has a great location and the views from the rooms are breathtaking. There is nothing more relaxing than waking up and listen to the morning waves! The surroundings have plenty of dinning options and you have quick access to the main roads. I would... More

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Dirty, light switches falling off the walls, doors that don't lock properly. Nice locations but desperately needs renovations badly. Staff were nice, got moved rooms, still problems, lucky it was only for one night

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1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

As i was booking online, i read that they have a free shuttle service to and from the airport. But when i ask the front desk agent about it, they said that dont have it. If they dont have a free shuttle service to/from the airport then they shuld take it off. Bt all in all everything was good.

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kona, hawaii
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We all know there are endless options for hotels, B&B's and condos as we travel, particularly in a visitor destination like Hawaii. The innate hospitality with which we were greeted during a recent stay at Hilo's Naniloa Hotel was awesome, from our first contact at the Front Desk to service personnel and management. THIS would be my primary reason for... More

Was this review helpful? Yes 1
utah
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 3 weeks ago

How sad. You can look at this hotel and see that it was once grand. Not anymore. They say that they are upgrading. I dont think a poor paint job and a new sink in the bathroom is considered a reno. The rooms are like dorm rooms. The real sad thing is a major hotel chain bid to infuse over... More

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Davis
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 5, 2014

It has been a few decades since I last stayed at the Naniloa and because I had heard it had fallen on hard times. So I had not stayed there on my annual trip to Hilo. Aqua Hospitality started sending me promotions for the Naniloa with very enticing photos and with a little research foundd found that the Ocean View... More

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Charlotte, North Carolina, United States
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 2, 2014

A very nice hotel with all the standard amenities. A nice ocean side pool and beautiful sunsets across the bay. Room was well equipped and clean. Staff is friendly and efficient. No frills but a good location and standard hotel and at a great price. Hotel is being remodeled.

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Oklahoma City
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 25, 2014

Booked this online at nonrefundable site. We were given "glow sticks" at check in. All power would b out from 12 am - 4 am. Our room was poorly renovated! Some kind of stuff in bathtub. A/C did not work even when electric was on! Free wifi only in lobby! I would NOT suggest this hotel to anyone. Staff was... More

Was this review helpful? Yes 3
Eagle, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 17, 2014

Great location and the staff is wonderful, the outside grounds is gorgeous.The rooms are just like a college dorm room, lacks everything. They have a bed and a small coffee maker, a TV and a small fridge,that's it. No phone, no soap, no shampoo.I give it a poor overall rating.

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Seegraeben, Switzerland
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed September 8, 2014 via mobile

Stayed to night in this hotel. Renovations strongly recommended...dirty floors, terrible elevators. Some rooms are renovated, these are ok. Ask for oceanview rooms these are mostly renovated and the view is really nice. We paid for the breakfast, but as we arrived the lady in the lobby told us, that they don't provide breakfast anymore!!!! The good news...almost all hotels... More

Was this review helpful? Yes 2
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Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 391
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii

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