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Hilo Naniloa Hotel

2.0 of 5
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93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Hilo Naniloa Hotel
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Ranked #6 of 8 Hotels in Hilo
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102 reviews from our community

Traveler rating
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    27
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Island of Hawaii, Hawaii
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Naniloa for the second time and we had a beautiful Ocean View room. It was a treat. Even though the hotel is being remodeled, there was no noise at all. The staff was very friendly and there was complimentary coffee and lemon water. The perfect getaway to relax. Very clean!! We watched the whales from our... More 

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Kimberly, Idaho, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for two nights. We were told there was wifi in the rooms - False. We were told the rooms were recently updated - False. The bed skirts were filthy. The next day after our first night when they had made up our room they picked up the towels and rehung them wet. No new ones. Now for... More 

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Noosaville, Australia
Top Contributor
54 reviews 54 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel doesn't pretend to be a 5 star hotel and was actually better than we expected, especially after reading the reviews. It is well positioned on the water and within walking distance to some nice restaurants and park areas. Yes there are renovations going on but it does have the potential to be a good hotel (hopefully they don't... More 

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Copenhagen, Denmark
Top Contributor
258 reviews 258 reviews
115 hotel reviews
395 helpful votes 395 helpful votes
2 of 5 stars Reviewed 1 week ago

this hotel was not my choice but a hotel picked for my 2 days island adventure with taketours.....and I was happy I only had to stay 1 night. Upon check in you felt you were on a school outing as you had to sign a contract that you would comply to hotel rules, one of them not smoking on the... More 

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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've read comments of the hotel being under renovation but how long it would take to complete? From what I saw when I stayed there 3 months ago, it wouldn't be too soon. There was no phone in the room. The bathroom was only 70% done. No wifi. Everywhere was quite dark after sunset. And I could see only one... More 

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Sydney, Australia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'd read many mixed reviews of this hotel but went regardless. Yes it is still being renovated, yes there is rust everywhere - it's about 4m from the ocean, yes the tiled floors are noisy and there's no phone or wifi in the rooms...but I liked it a lot! It felt more like an old fashioned guest house. At night... More 

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Seattle
Top Contributor
126 reviews 126 reviews
43 hotel reviews
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We responded to the hotel survey received after we departed. I commented that the rooms need updating by getting rid of the dormitory style desk, add a phone, install carpet on the floor. I failed to add that the door to the room is not tight as one can see light around it when closed. The door to the adjoining... More 

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Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, As I shared with you in your first survey, we are currently undergoing complete top-down renovation of the property that will renovate all the guestrooms, public areas, restaurants, bars, lobby, showroom, banquet spaces and will correct each of the current conditions you identified. Target for completion is 4th quarter of this year, 2015. We hope you will return to... More 

Penticton, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 25, 2015

Stayed at the Naniloa on the 14th and 15th of January while on vacation. I had stayed here ten years ago while on business. On a clear day the view of Mauna Kea and the harbour from the room balcony is great. Our room was a deluxe ocean view that had been remodeled. It was large, clean but sparsely furnished.... More 

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Kailua-Kona, Hawaii
Senior Contributor
45 reviews 45 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 22, 2015

As other reviews have stated, yes there are major renovations taking place and they start working fairly early in the morning. I felt like I was in the same room with the people next to me. I could hear every cough and sneeze. On the pro side, when the renovations are done, it will probably be the nicest place to... More 

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Idaho Falls, Idaho
Top Contributor
120 reviews 120 reviews
45 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed January 12, 2015

My stay wasn't exactly horrible, but it was not a good value. The hotel is undergoing extensive and badly needed renovation, and the resulting noise and disruption are evident. I was given a 2nd floor (2 above ground level) "bay facing" room. The bay was actually the parking lot and outside seating area (with the bay visible, but well off... More 

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Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, We appreciate you observations have begun full scale renovations to entire property that am confident would meet your expectations for a first class resort with an outstanding location. More 

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