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Hilo Naniloa Hotel

93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
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Hilo Naniloa Hotel
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Ranked #5 of 8 Hotels in Hilo
A recent review
4 of 5 stars reviewed 3 weeks ago
KonaJoe14 New Jersey
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114 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kailua-Kona, Hawaii
Top Contributor
50 reviews 50 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Not good. Where do I start? We stayed two nights so my husband could attend a seminar there. Check in is at 4 pm. We arrived after 5 pm. Our room was not ready! We go to dinner and come back and get our room just before 7. Night one. Fire alarm sounds around 9 PM. We dress and go... More 

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5 reviews 5 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If you're wanting to spend any time in your room other than to shower and sleep, do not stay here! My husband and I stayed in Kona and Waikoloa for most of our trip but stayed 2 nights in Hilo so we could enjoy the volcano park. We didn't want anything fancy in the first place but our room was... More 

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Travelers are raving about these Hilo hotels

New Jersey
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ok.....heres the skinny: First, those of you who read my reviews know I hit the islands of Hawaii every year. Very hard to be objective about places that have a hold over my heart (guess I should just move there eventually!) but when it comes to the Big Isle, I admit I have a bit of a "love-hate" thing going... More 

Was this review helpful? Yes 5
Redding, California
Top Contributor
135 reviews 135 reviews
14 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is undergoing significant construction so there are some definite rough spots and the bars are not open, but rooms are clean and recently remodelled with no carpeting so no musty smell. Hotel was quiet, conveniently located, and has AWESOME ocean views for a very reasonable price. Free WIFI in common areas. Best place I have stayed in Hilo

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adelaide
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 20, 2015

fantastic location with the ocean views and balcony off the room large room but like the rest of hotel is dated is in state of renovation with the outside and lounge areas to get the first attention room had a 70's feel but very comfortable and clean would stay again in a heartbeat!! great staff but if your looking for... More 

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 9, 2015

Interesting Hotel ... it has this simplistic feel to it. Ocean view is amazing! However, hotel itself does not have much to offer except a quiet and reasonable stay. Front desk workers are amazing; they are extremely helpful and nice. Despite the renovation going on, the hotel is pretty quiet. Price is reasonable -- take the ocean view! It is... More 

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Kailua, Hawaii
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

the room had a beautiful view the room was clean and comfortable the staff was awesome on return trips to the big island I would only stay at the naniloa. we enjoyed celebrating our 66 wedding aniversary

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1 review
4 of 5 stars Reviewed April 8, 2015 via mobile

Go with the renovated rooms. I had an ocean view room and everything was as in any other hotel. The lack of a phone in the room is no big deal to me. I have stayed at over 75 different hotels and don't remember ever using the phone. I love it.

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Island of Hawaii, Hawaii
1 review
5 of 5 stars Reviewed March 24, 2015

We stayed at the Naniloa for the second time and we had a beautiful Ocean View room. It was a treat. Even though the hotel is being remodeled, there was no noise at all. The staff was very friendly and there was complimentary coffee and lemon water. The perfect getaway to relax. Very clean!! We watched the whales from our... More 

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Kimberly, Idaho, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 23, 2015

We stayed here for two nights. We were told there was wifi in the rooms - False. We were told the rooms were recently updated - False. The bed skirts were filthy. The next day after our first night when they had made up our room they picked up the towels and rehung them wet. No new ones. Now for... More 

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Amenities