We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 8 Hilo hotels

Hilo Naniloa Hotel

2.0 of 5 Resort   |   93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Hotel amenities
Hilo Naniloa Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hilo Naniloa Hotel to your Saves list
Ranked #6 of 8 Hotels in Hilo
Write a Review

79 reviews from our community

Traveler rating
    8
    13
    22
    21
    15
See reviews for
21
25
5
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (15)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (13)
All months
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

renovation is ongoing there are no phones in room pool area is not usable elevator is very slow rooms have problems, such as missing furniture, bathroom doors that don't close towels are very thin and bottles of shampoo not enough for two people (everything is meager)

Was this review helpful? Yes 1
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, Our apologies for the limited services while we renovate with major improvements to the entire resort. During this time we have been offering the best value in the area and hope you will return in the sring when we will have an entirely transformed and full service resort. More 

Senior Contributor
33 reviews 33 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed in the hotel for 4 nights. Our room was on the 8th floor and overlooked the bay. It was renovated, and about what I would expect for this hotel. Our experience here was a nice one. It is obvious they are trying to renovate a hotel that had fallen on hard times. It still has... More 

Was this review helpful? Yes 2
Torrance, California
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

Make sure you get a renovated room. I've stayed twice on the ocean side and the rooms are really nice. Modern and clean. If you can get an end room even better. The hallways and lobby are not great. There wasn't much for breakfast either. I travel for business and usually stay 1-2 nights. I also stay at the Castle... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This place reminded us of the movie The Shining ! Glad we made it out !! Room clean but hotel very rundown. Only stayed 1 night but wouldn't go back.only stayed here to visit volcanoes national park, 40minutes away so easy to get to. Find somewhere else to stay not nice at all.

Was this review helpful? Yes 1
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, Please accept our apologies for our renovations that are in progress and unfortunately this has temporarily limited our facilities and services on the property. Once completed in the Spring we will have a like new full service resort. More 

Nanaimo, Canada
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

Beautiful location and the rest was terrible...I understand there are renos being done but there was mould on the sliding glass doors, all over the balcony railings, The light dome on the ceiling was full of bugs.....no phone in the room. ,sheets were clean and bathroom also...would never stay here again

Was this review helpful? Yes
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, Thank you for communicating this to me and as explained to you previously, the deficiencies have been corrected and believe you were satisfied with the actions taken regarding your overnight stay. More 

1 review
5 of 5 stars Reviewed November 18, 2014

Although the hotel is currently being renovated, it compensates with the great hospitality service. The hotel has a great location and the views from the rooms are breathtaking. There is nothing more relaxing than waking up and listen to the morning waves! The surroundings have plenty of dinning options and you have quick access to the main roads. I would... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 4, 2014

Dirty, light switches falling off the walls, doors that don't lock properly. Nice locations but desperately needs renovations badly. Staff were nice, got moved rooms, still problems, lucky it was only for one night

Was this review helpful? Yes 3
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, We appreciate you making the time to share your comments and will be pleased to know the property is currently in progress with a comprehensive renovation and once completed next summer will be a showcase resort for Hilo and hope you will check us out. More 

1 review
3 of 5 stars Reviewed November 3, 2014 via mobile

As i was booking online, i read that they have a free shuttle service to and from the airport. But when i ask the front desk agent about it, they said that dont have it. If they dont have a free shuttle service to/from the airport then they shuld take it off. Bt all in all everything was good.

Was this review helpful? Yes
kona, hawaii
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 2, 2014

We all know there are endless options for hotels, B&B's and condos as we travel, particularly in a visitor destination like Hawaii. The innate hospitality with which we were greeted during a recent stay at Hilo's Naniloa Hotel was awesome, from our first contact at the Front Desk to service personnel and management. THIS would be my primary reason for... More 

Was this review helpful? Yes 1
utah
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed October 31, 2014

How sad. You can look at this hotel and see that it was once grand. Not anymore. They say that they are upgrading. I dont think a poor paint job and a new sink in the bathroom is considered a reno. The rooms are like dorm rooms. The real sad thing is a major hotel chain bid to infuse over... More 

Was this review helpful? Yes 1
Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha Chase, We appreciate your comments and wanted to clarify that the new owner of the property is undertaking a comprehensive renovation that has begun, and will result in a full service first class resort once completed this summer. We hope you will return to see the property back as the trend setter for Hilo. More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilo Naniloa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Cheap Tickets, Hotels.com, BookIt.com, Agoda, Despegar.com, Booking.com, TripOnline SA and Tingo so you can book your Hilo Naniloa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (35)
Viewed
Room/suite (7)
Viewed
Pool/beach area (3)
Viewed
View from room (9)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (9)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (2)
Viewed
Business center/function rooms (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay