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All 8 Hilo hotels

Hilo Naniloa Hotel

2.0 of 5 Resort   |   93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
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Hilo Naniloa Hotel
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Ranked #5 of 8 hotels in Hilo
A recent review
5 of 5 stars reviewed 5 days ago
natalie s Watertown, Massachusetts
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55 people have reviewed this hotel

Traveler rating
    5
    11
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    9
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18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Cold Lake, Canada
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 3 days ago NEW

We spent three nights here, it is very old dilapidated building. No phones in room or wifi. All cleaning staff did was fold the toilet paper over on the holder, even after I added to have it cleaned . Pool was not clean, and oh the bugs! I know they are renovating, but give your guests a more clean ,... More

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Kapaa, Hawaii
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

Don't stay at the Hilo Naniloa hotel. First issue we had was upon checking in was that our room still occupied! So we were. "Upgraded" to a ocean view room. Room had no microwave, coffee maker without complimentary coffee and no phone. Apparently they don't make your beds here. Also unless you put your rubbish in the tiny trash cans,... More

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Watertown, Massachusetts
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had an extremely happy experience staying here for a week in February. We had a beautifully designed Danish minimalist-looking room/bathroom/balcony - the balcony overlooked the ocean and provided a gorgeous view. We came here by process of elimination because we couldn't find a room anywhere else on the spur of the moment for under $250 a night. We got... More

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Oxnard, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The ceiling right above my son's bed leaked in the middle of the night waking him up. The leak was so bad that in 12 hours I got a gallon of water inside the trash can from the room(this by the way was their "fix" the problem). When I went to shower after a dusty and tiring hike at the... More

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Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We were very pleased with every aspect of the Hilo Naniloa, rates and room included. We were lucky to get a room right after Hurricane Isabelle hit and our other plan fell through due to damage in the area. The staff was friendly, helpful and very professional in the face of Hurricane Julio due the next day, everything was put... More

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Zagreb, Croatia
1 review
4 of 5 stars Reviewed 1 week ago

Being aware of the tripadvisor comments and descriptions I got a pretty clear expectations of the hotel, and the experience itself exceeded it by far. First impression and the exteriors of the hotel were not promising, but the reception at the hotel, especially the ladies at the front desk were great. Friendly, helpful, resourceful as I asked for directions and... More

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Cambridge, United Kingdom
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been here one night with my wife and the hotel in average is OK. We got the ocean view and it is very nice. There was no WiFi in the room so it was very annoying to go to the lobby to Skype with friends etc as we would prefer to do it privately inside our room. Anyway,... More

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Sedona, Arizona
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Any resemblance between the room pictured and the actual rooms is purely coincidental. We made a reservation for a day in Hilo to tour the area without the need to travel from Kona. This hotel is thirty years + past it's prime. Pool was green, all stores empty, there was moss and weeds coming down from the roofs. Upon entering... More

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Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Mark K, Thank you for your review. Honest feedback is always appreciated. We agree that this property has seen better years. Since acquiring this property in December of last year, we have been hard at work preparing for a much needed renovation and revitalization. Countless hours have been spent behind the scenes correcting previous errors and designing a new... More

Kahului, Hawaii
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Beautiful view if you get an ocean view room!!! The bad thing about this hotel there's no bath towels in room you have to go down to front desk and ask.Also the pool is crap I wouldn't swim there other than that it was ok!

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Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha joshkamalo, Mahalo for taking the time to write a review. I apologize for the lack of towels upon your arrival, as that is not typical of our service. You'll be glad to know that the pool will be enhanced in our upcoming renovation. I happy that you would stay here again! I'm sure you will appreciate the added touches... More

Olympia, Washington
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My son and I stayed for 10 days. We found the staff to be great, the room was clean, the bathroom appeared to have been redone recently and the beds were comfortable. We were only there to sleep as we spent our time outside exploring the island. I think it was a great value especially considering the location. It is... More

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Kalei L, Manager at Hilo Naniloa Hotel, responded to this review

Aloha Bruce M, Mahalo for your review! We appreciate your feedback. The room that you were in was renovated by the previous management, and will be enhanced further during our upcoming renovation. WiFi will be available throughout the hotel, lobby, and restaurant so our guests can stay connected. Much more improvements will be included too. We invite you to return... More

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Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hilo Naniloa Hotel 2*
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii

39 photos of this hotel

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Amenities

Beach Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the iconic Hilo Naniloa Hotel, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, our waterfront hotel welcomes you with comfortable and affordable accommodations, sundeck and pool, golf course, business center, and 24-hour front desk. As a bonus, when you book directly with Hilo Naniloa Hotel you'll receive a free round of 9-hole of golf! ... more   less 
Number of rooms
391

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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