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All 8 Hilo hotels

Hilo Naniloa Hotel

2.0 of 5 Resort   |   93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
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Hilo Naniloa Hotel
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Ranked #6 of 8 Hotels in Hilo
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63 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Oklahoma City
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Booked this online at nonrefundable site. We were given "glow sticks" at check in. All power would b out from 12 am - 4 am. Our room was poorly renovated! Some kind of stuff in bathtub. A/C did not work even when electric was on! Free wifi only in lobby! I would NOT suggest this hotel to anyone. Staff was... More

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Eagle, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Great location and the staff is wonderful, the outside grounds is gorgeous.The rooms are just like a college dorm room, lacks everything. They have a bed and a small coffee maker, a TV and a small fridge,that's it. No phone, no soap, no shampoo.I give it a poor overall rating.

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Seegraeben, Switzerland
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Stayed to night in this hotel. Renovations strongly recommended...dirty floors, terrible elevators. Some rooms are renovated, these are ok. Ask for oceanview rooms these are mostly renovated and the view is really nice. We paid for the breakfast, but as we arrived the lady in the lobby told us, that they don't provide breakfast anymore!!!! The good news...almost all hotels... More

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11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The bathroom was gorgeous. The room and furniture looked like a college dorm room. The beds were very small. Was fine to sleep for a night if just stopping over in Hilo, but wouldn't want to stay longer. Pool was small.

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1 review
4 of 5 stars Reviewed August 25, 2014 via mobile

The outside may not be too shabby but the room was very nice and modern. The corner room with the wraparound balcony was nice. No restraint onSite was a downfall but places to eat are nearby. Can't wait till all the renovations are done. I will definitely be staying here whenever I come to visit my brother in college.

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Cold Lake, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 24, 2014

We spent three nights here, it is very old dilapidated building. No phones in room or wifi. All cleaning staff did was fold the toilet paper over on the holder, even after I added to have it cleaned . Pool was not clean, and oh the bugs! I know they are renovating, but give your guests a more clean ,... More

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Kapaa, Hawaii
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 24, 2014

Don't stay at the Hilo Naniloa hotel. First issue we had was upon checking in was that our room still occupied! So we were. "Upgraded" to a ocean view room. Room had no microwave, coffee maker without complimentary coffee and no phone. Apparently they don't make your beds here. Also unless you put your rubbish in the tiny trash cans,... More

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Watertown, Massachusetts
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 22, 2014

We had an extremely happy experience staying here for a week in February. We had a beautifully designed Danish minimalist-looking room/bathroom/balcony - the balcony overlooked the ocean and provided a gorgeous view. We came here by process of elimination because we couldn't find a room anywhere else on the spur of the moment for under $250 a night. We got... More

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Oxnard, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 21, 2014

The ceiling right above my son's bed leaked in the middle of the night waking him up. The leak was so bad that in 12 hours I got a gallon of water inside the trash can from the room(this by the way was their "fix" the problem). When I went to shower after a dusty and tiring hike at the... More

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3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 19, 2014

We were very pleased with every aspect of the Hilo Naniloa, rates and room included. We were lucky to get a room right after Hurricane Isabelle hit and our other plan fell through due to damage in the area. The staff was friendly, helpful and very professional in the face of Hurricane Julio due the next day, everything was put... More

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Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 391
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii

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Hotel & grounds (5)
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Room/suite (6)
Hotel & grounds (2)
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