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All 8 Hilo hotels

Hilo Naniloa Hotel

2.0 of 5 Resort   |   93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
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Hilo Naniloa Hotel
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Ranked #6 of 8 Hotels in Hilo
A recent review
4 of 5 stars reviewed 4 weeks ago
Tatiana L
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60 reviews from our community

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    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Lancaster, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Great location and the staff is wonderful, the outside grounds is gorgeous.The rooms are just like a college dorm room, lacks everything. They have a bed and a small coffee maker, a TV and a small fridge,that's it. No phone, no soap, no shampoo.I give it a poor overall rating.

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Seegraeben, Switzerland
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed to night in this hotel. Renovations strongly recommended...dirty floors, terrible elevators. Some rooms are renovated, these are ok. Ask for oceanview rooms these are mostly renovated and the view is really nice. We paid for the breakfast, but as we arrived the lady in the lobby told us, that they don't provide breakfast anymore!!!! The good news...almost all hotels... More

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BOWIE
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The bathroom was gorgeous. The room and furniture looked like a college dorm room. The beds were very small. Was fine to sleep for a night if just stopping over in Hilo, but wouldn't want to stay longer. Pool was small.

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1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

The outside may not be too shabby but the room was very nice and modern. The corner room with the wraparound balcony was nice. No restraint onSite was a downfall but places to eat are nearby. Can't wait till all the renovations are done. I will definitely be staying here whenever I come to visit my brother in college.

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Cold Lake, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We spent three nights here, it is very old dilapidated building. No phones in room or wifi. All cleaning staff did was fold the toilet paper over on the holder, even after I added to have it cleaned . Pool was not clean, and oh the bugs! I know they are renovating, but give your guests a more clean ,... More

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Kapaa, Hawaii
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Don't stay at the Hilo Naniloa hotel. First issue we had was upon checking in was that our room still occupied! So we were. "Upgraded" to a ocean view room. Room had no microwave, coffee maker without complimentary coffee and no phone. Apparently they don't make your beds here. Also unless you put your rubbish in the tiny trash cans,... More

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Watertown, Massachusetts
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had an extremely happy experience staying here for a week in February. We had a beautifully designed Danish minimalist-looking room/bathroom/balcony - the balcony overlooked the ocean and provided a gorgeous view. We came here by process of elimination because we couldn't find a room anywhere else on the spur of the moment for under $250 a night. We got... More

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Oxnard, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The ceiling right above my son's bed leaked in the middle of the night waking him up. The leak was so bad that in 12 hours I got a gallon of water inside the trash can from the room(this by the way was their "fix" the problem). When I went to shower after a dusty and tiring hike at the... More

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Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We were very pleased with every aspect of the Hilo Naniloa, rates and room included. We were lucky to get a room right after Hurricane Isabelle hit and our other plan fell through due to damage in the area. The staff was friendly, helpful and very professional in the face of Hurricane Julio due the next day, everything was put... More

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Zagreb, Croatia
1 review
4 of 5 stars Reviewed 5 weeks ago

Being aware of the tripadvisor comments and descriptions I got a pretty clear expectations of the hotel, and the experience itself exceeded it by far. First impression and the exteriors of the hotel were not promising, but the reception at the hotel, especially the ladies at the front desk were great. Friendly, helpful, resourceful as I asked for directions and... More

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Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 391
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii

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