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All 8 Hilo hotels

Hilo Naniloa Hotel

2.0 of 5 Resort   |   93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
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Ranked #6 of 8 Hotels in Hilo
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93 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Penticton, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at the Naniloa on the 14th and 15th of January while on vacation. I had stayed here ten years ago while on business. On a clear day the view of Mauna Kea and the harbour from the room balcony is great. Our room was a deluxe ocean view that had been remodeled. It was large, clean but sparsely furnished.... More 

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Kailua-Kona, Hawaii
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 22, 2015

As other reviews have stated, yes there are major renovations taking place and they start working fairly early in the morning. I felt like I was in the same room with the people next to me. I could hear every cough and sneeze. On the pro side, when the renovations are done, it will probably be the nicest place to... More 

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Idaho Falls, Idaho
Top Contributor
110 reviews 110 reviews
41 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed January 12, 2015

My stay wasn't exactly horrible, but it was not a good value. The hotel is undergoing extensive and badly needed renovation, and the resulting noise and disruption are evident. I was given a 2nd floor (2 above ground level) "bay facing" room. The bay was actually the parking lot and outside seating area (with the bay visible, but well off... More 

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Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, We appreciate you observations have begun full scale renovations to entire property that am confident would meet your expectations for a first class resort with an outstanding location. More 

Palmerston North, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 7, 2015

We were only here in Big Island for ONE day and stayed in this hotel for ONE night only. Not sure if the place is still renovating but it is terrible! We arrived in a group and was the first to register. We paid for an upgrade before we got there and requested for a higher floor room but we... More 

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Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, We sincerely apologize for your expectations not being met in various areas and have begun a complete renovation of the property that will include full remodeling of all guestrooms, lobby, public areas, restaurants, lounges, showroom, fitness center, concession store, banquet rooms and a revitalized pool deck area. During this time, we are providing the best values of properties in... More 

El Dorado Hills, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 5, 2015

Hotel is going to through renovation so no phone in the room. No restaurant or cafe on site. Close to aiport and right next to the bay. Has nice lounge. I paid for room with two double beds. They confirmed during the payment but when I cheked-in I found only 1 bed int he room. When I asked the front... More 

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Terry D, General Manager at Hilo Naniloa Hotel, responded to this review

Aloha, Mahalo for staying at the Naniloa and agree the property will be a beautiful full service resort when renovations are completed this summer. Our apologies for the bedding request and normally have double bedded rooms available that we would have gladly placed you in. Am guessing you were here during the x-mas period when we were full, thus unable... More 

Hilo, Hawaii
1 review
3 of 5 stars Reviewed January 4, 2015

Aloha I just wanted to acknowledge that your staff at the hotel was very nice. We live on this Island and wanted our granddaughter to have a different birthday . So we booked a room and used the swimming pool and the ocean ponds. The kids loved it. We understand about the renovations so it wasn't a problem for our... More 

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Boulder, Colorado
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 3, 2015

The best feature of this hotel is that it is very close to the airport which is great for a one night stay for late arrival or early departure to/from the island. In fairness the hotel is undergoing a massive renovation and should be quite nice once complete (a year or so from now perhaps). The hotel is clean and... More 

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Cleveland, Ohio
Top Contributor
63 reviews 63 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 31, 2014

The view from my room was phenomenal; pay extra for the ocean side view. The room was mostly clean although it was not cleaned during one of my 5 days there. It was pretty basic, and I noticed that all of my belongings had an odd smell once I had returned home. The staff was not very helpful when asked... More 

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On the Go
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 31, 2014

I stayed for a few days in November, while the hotel was under renovation. Even with the renovations, management has done a a great job at seperating your room from the work, so you wont be disturbed. The room was clean and all of the staff was friendly and king. Obviously, the views and location are amazing; right on the... More 

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1 review
4 of 5 stars Reviewed December 30, 2014 via mobile

Stayed recently for a couple days. The room was very clean and the view was amazing. Employees were friendly and delivered great service. Scenery was like no other. Looking forward to staying there after rennovations.

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Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 142
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii

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