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Comfort Inn & Suites Rock Springs

2.5 of 5 2622 Commercial Way, Rock Springs, WY 82901
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Certificate of Excellence 2014
Comfort Inn & Suites Rock Springs
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Comfort Inn & Suites Rock Springs
Comfort Inn & Suites Rock Springs
Comfort Inn & Suites Rock Springs
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83 reviews from our community

Traveler rating
    36
    21
    13
    5
    8
See reviews for
26
28
6
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Guelph, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 5, 2014

Checked in after 8 pm. The girl at the front was willing to knock $20 off the room price as they were not very busy. The room was very basic, and the hotel/motel was not in a great area. You have to drive to get a meal or drinks somewhere else. The phone by the bed did not work, (could... More 

Was this review helpful? Yes
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review

Thank you for your review, as the General Mgr I would like to assure you that we do strive to make sure all of our guest has a very pleasent stay. We are in the process of replacing the desk chair, as for the phone, I had no idea due to the fact that this was not brought to my... More 

Nashville, Tennessee
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 10, 2014

Yikes, what were those stains on the bedspread and the chair? Seems to me that a good laundering and upholstery cleaning is in order. The rest of the room and bathroom seemed clean (I did check under the sheets for you-know-what), and the staff was cordial enough. I didn't place anything we unpacked on the bedspread, only on the clean... More 

Was this review helpful? Yes
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review

we would like thank you for your stay with us looking forward to your next again thank you More 

Modesto
Top Contributor
356 reviews 356 reviews
68 hotel reviews
219 helpful votes 219 helpful votes
3 of 5 stars Reviewed September 4, 2014

My reward for haggling the room rate down by $10 for the night was a room with every piece of furniture other than the bed having water stains. Honestly, I don't know how any place that charges over $100 per night for a room expects repeat business by delivering this quality. If you stay here, examine the room first. I... More 

Was this review helpful? Yes
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review

thank you for your stay with us looking forward to your next More 

1 review
1 of 5 stars Reviewed August 18, 2014 via mobile

Rooms are dirty and heavily stained. It feels like they have not changed the quilt since the 70's...stay anywhere else! With all the other choices around make it. I was traveling through on business and someone else made my reserveration. I tried to get another hotel but it was too late and everyone except motel 6 was booked.... At that... More 

Was this review helpful? Yes
Derby, Kansas
1 review
5 of 5 stars Reviewed August 13, 2014 via mobile

So I'm a little late but it's ok. We stayed here back in July the end of July.Rock springs is the halfway point to Kansas where I was moving to driving from Cali. All I can say is It was very late 3 cranky boys under the age of 5 I needed a room. So we got a room here... More 

Was this review helpful? Yes
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review

thank you so very much for staying with us. It was our pleasure to ensure you of a wonderful stay. We value you and your family and we hope that if your traveling ever brings you back to Rock Springs that you would stay with us. More 

Pinedale, Wyoming
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 8, 2014

My husband and I called on the evening of August 1st to book a last minute room. The only one available was the king suite for $139, so we decided to take it. Unfortunately, the concert we had planned on attending was canceled, so we went to our room to watch some movies. As soon as we got into the... More 

Was this review helpful? Yes 1
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review

We are very sorry for your inconvenience at our hotel. We strive to accommodate our guest. We again apologize for the time it has taken to completely settle this matter, but we are pleased to inform you that we will be re-funding the entire amount that you were charged, again please except our sincere apology. More 

Douglas, Wyoming
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 26, 2014

Walk into our room and immediately see the top of a peg style candy package laying on the floor. The rest of the room was so-so and cleanliness is my biggest pet peeve of any hotel room. The walls were dirty in spots throughout the room and paint is peeling in the bathroom by the shower. Our window had something... More 

Was this review helpful? Yes 1
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review

thank you for staying with us. i apologize that the stay was not up to par for you,we would love to have you stay with us next time. More 

West Bend, Wisconsin
Top Contributor
64 reviews 64 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 22, 2014

This was a great Comfort Inn, wonderful beds and pillows! Good breakfast, nice pool, really a great spot. We have stayed in other hotels in the area in the past but this was really very nice. The staff was wonderful.

Was this review helpful? Yes
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review

thank you for your stay with us we wish you the best from all of us here at comfort Inn and suites again thank you for staying with us More 

Minneapolis, Minnesota
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 21, 2014

The room was clean, the beds were comfortable. When we decided to lock up for the night we discovered the dead bolt wouldn't engage. I called the front desk but there was no answer so I went to the front desk and met the desk clerk who was coming in from outside. I told her the dead bolt didn't work... More 

Was this review helpful? Yes 1
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review

First of all, let me thank you for your review, Second, I would like to say that "yes" security is a very big priority to us. I was never aware of this particular incident and it saddens me that this would happen to a very valued guest. I do apologize and would like to give you some choice privelege points.... More 

Shreveport, Louisiana
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 15, 2014

We stayed here driving through Wyoming. The Temperpedic mattresses were awesome! We stayed in a double queen room. It was nice and clean. I had the best night's sleep in this hotel due to the awesome beds! The staff was really really nice! The hotel itself is not new, but the rooms are comfortable and clean. Did I mention the... More 

Was this review helpful? Yes
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review

thank you very much for staying with us and the wonderful reveiw of course looking forward to your next thanks again mike guinn GM More 

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Additional Information about Comfort Inn & Suites Rock Springs

Address: 2622 Commercial Way, Rock Springs, WY 82901
Phone Number:
Location: United States > Wyoming > Sweetwater County > Rock Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Rock Springs 2.5*
Number of rooms: 57
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