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BEST WESTERN CottonTree Inn

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2221 W. Spruce, Rawlins, WY 82301-5149
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BEST WESTERN CottonTree Inn
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BEST WESTERN CottonTree Inn
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214 reviews from our community

Traveler rating
    97
    62
    32
    16
    7
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59
72
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41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eagle Creek, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This is an exceptionally lovely hotel All newly renovated with native materials and professionally decorated. It has a rich, but comfortable atmosphere. The food in the lounge was excellent and the service was pleasant and fast. Very comfortable beds. We liked the two doors in the room. One to the outside and the other to the hall.

Review collected in partnership with Best Western

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Contributor
19 reviews 19 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Not up to the standard of other Best Westerns we have stayed at. The rooms were clean and decorated nicely but mattress was a bit uncomfortable. Breakfast wasn't the best or the worse. The coffee was available all the time and very good. Air/heater in the room made too much noise. Reported it at check out so don't know if... More 

Review collected in partnership with Best Western

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Crystal A, General Manager at BEST WESTERN CottonTree Inn, responded to this review

Thank you so much for your feedback! We have recently remodeled our entire hotel (landscaping this spring) and are saddened with the negative feedback, however without the negative we have no way of knowing what continued improvements we need to make. So I do greatly appreciate all that you supplied us with. We will continue to strive for excellent guest... More 

Ada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked 1 night and ended up staying 2 as interstate 80 was closed. Everything about the hotel was above average. There is a lounge which serves food and both meals I had were quite good also. I would certainly stay here again.

Was this review helpful? Yes
Crystal A, General Manager at BEST WESTERN CottonTree Inn, responded to this review

Thank you so much for your kind words about our hotel and lounge! We look forward to seeing you again in the near future. More 

Riverton, United States
1 review
5 of 5 stars Reviewed 1 week ago

In town to visit our grandchildren, we first stayed at the Comfort Inn. When we made the reservations over the phone, they didn't inform us the pool was being repaired. When we arrived the national network was down. Not a good start. We stayed one night, then went to the Cotton Tree Inn for the next two nights. Great service,... More 

Review collected in partnership with Best Western

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Crystal A, General Manager at BEST WESTERN CottonTree Inn, responded to this review

I am just thrilled that you moved over to stay with us and we were able to provide you with the best of service! Our team here strives to ensure that ALL of our guests are taken care of to the best of our ability. We look forward to seeing you with us again in the near future! More 

Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stay here while traveling through and we were very happy with the hotel. Nice and clean, nice lounge and restaurant for a good sandwich. Exercise room had nice equipment but had to get a key from the front desk. Breakfast was top notch.

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Crystal A, General Manager at BEST WESTERN CottonTree Inn, responded to this review

Thank you so much for your review. Your feedback is so important and valuable to us! I am very happy you enjoyed your stay with us. More 

Rawlins, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay at the CottonTree Inn was most pleasant. All the staff were very friendly, personable, and helpful. The room was clean and very comfortable. Wifi was easy to access and worked well. The restaurant was most pleasant in terms of both food and service. I would easily recommend this place to anyone staying overnight in Rawlins.

Review collected in partnership with Best Western

Was this review helpful? Yes
Crystal A, General Manager at BEST WESTERN CottonTree Inn, responded to this review

I am pleased that you enjoyed your stay with us. Thank you so much for choosing us and we look forward to seeing you again in the near future. More 

Maple Grove, Minnesota
Top Contributor
53 reviews 53 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We traveled through Rawlins on a recent trip and stayed at the Cotton Tree Inn. Our room was spacious, inviting, well-appointed, and, quiet. The breakfast was beyond what we usually see at BW lodging. The employees were friendly and helpful. Well recommended!

Was this review helpful? Yes 1
Crystal A, General Manager at BEST WESTERN CottonTree Inn, responded to this review

I am very happy that you enjoyed your stay with us! We look forward to seeing you again in the future! More 

Castle Rock, CO
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had stayed at this hotel a few years ago, and it was fine, very clean and cute rooms. They finished a complete remodel in December 2014, and, oh my gosh, this place is BEAUTIFUL! I don't think I have seen such a stunning transformation done by Best Western. We had a pet room on the back side of the... More 

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Crystal A, General Manager at BEST WESTERN CottonTree Inn, responded to this review

My staff and I were very excited to read all the awesome feedback that you provided for us! Thank you so much for staying with us! I am disappointed that you did not get the opportunity to try our Lounge and hope that you will get that chance in the near future! We look forward to your next stay with... More 

Denver, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is such a welcome addition to Rawlins! Beautifully decorated, newly renovated, comfortable rooms, delicious, plentiful breakfast with a great variety of both fresh, hot and cold items, excellent fitness room with ample space and top-quality equipment, large swimming pool and hot tub open 24 hours, on-site restaurant and lounge, and close to all needed amenities. When I looked... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Crystal A, General Manager at BEST WESTERN CottonTree Inn, responded to this review

I am so happy that you chose to stay with us for your future visits to our area! Thank you for all the wonderful things that you said in your recent review! It is feedback like yours that show my staff and I that we are accomplishing our goal to take care of our guests. We truly want our hotel... More 

Lincoln, Nebraska
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 18, 2015

My family and I traveled to Oakland , CA and stopped at Rawlins , WY as a midpoint between places. We had two nights booked . Both times I checked out I was refused a receipt at checkout . The front desk said that because I PRICELINED my room they could not give a receipt. I tried to explain my... More 

Was this review helpful? Yes
Crystal A, General Manager at BEST WESTERN CottonTree Inn, responded to this review

It is our goal to provide the best possible service to our guest. Unfortunately, when booking though a third party (AAA, Travelocity, Priceline, etc.) billing is not provided for us because of privacy issues. The third party booking agent is responsible to provide you with the billing information, please contact them if they have not done so. If there is... More 

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