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Homewood Suites by Hilton Jackson

#12 of 41 Hotels in Jackson
Certificate of Excellence
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260 N. Millward Street, P.O Box 2810, Jackson, WY 83001
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Homewood Suites by Hilton Jackson
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Homewood Suites by Hilton Jackson
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433 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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okla
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Everything in Jackson hole wy is expensive so this was the nicest for the value of the money. it is small cause they are cramped on space in that town, but staff was friendly and everything was nice and cozy. I would love to go back. had a great view.

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Nashua, New Hampshire
Top Contributor
494 reviews 494 reviews
96 hotel reviews
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Not sure what was up with room 325 but I couldn't control the temperature! Yeah, I should have brought this to the Front Desk but I checked in, unpacked, set the room on "cool" then took a very long walk through downtown Jackson. By the time I got back it was quite late and I had to leave to catch... More 

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Kristine H, Director of Sales at Homewood Suites by Hilton Jackson, responded to this review

Mr. L; First allow me to apologize for your warm room and note we have addressed the issue with maintenance. I am pleased that you gave us and Hilton another opportunity to win back your loyalty. At the Homewood Suites Jackson we take great pride in assuring our guests have a great stay. I can't guarantee more wildlife encounters the... More 

WAUWATOSA
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I was looking for a two room suite for our ski trip. This was top notch for the price of a typical hotel room. Good hot tub and the complimentary breakfast included eggs, sausage, etc. rather than just a continental breakfast.

Review collected in partnership with Homewood Suites by Hilton

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Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I would never stay at this hotel. The front manager, Tyler, should not even be in hospitality. His arrogant attitude is a total turn off, and he only makes your heart rate increase. I would much rather pay additional money to stay at a hotel that has staff who knows how to treat potential guests. *Note: we did not travel... More 

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Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review

I'm sorry that your interaction with our GSM was not to your satisfaction. In speaking with the other team member, It appears that the displeasure with our GSM was in response to a rate that you were not pleased with after being quoted a rate by another team member earlier in the day. The original rate quoted based on 2... More 

Montreal, Canada
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed March 13, 2015

Greetings, we were on a one week ski vacation in jackson third week of February 2015. This hotel is excellent. We have stayed in several homewood suites across the country and this one is at par with the standards that we normally experience. First, it`s nicely located on a rather quiet street in town of jackson. From there you can... More 

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Kristine H, Director of Sales at Homewood Suites by Hilton Jackson, responded to this review

Reading your review today made our day extra special! Thank you for your kind words and giving our team members a "perfect 10" for service. We love Jackson Hole and enjoy sharing our valley with visitors from around the world. Fall season is a beautiful time to return with the National Parks open until November 1st and hope you choose... More 

Decatur, Georgia
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 3, 2015

Like most of Jackson, a bit odd but the staff were quite friendly and helpful. The "living room" was separated from the bedroom by a partial wall with a fireplace that you could see through from one room to the other. Kind of odd and not good if some folks wanted to talk while others were sleeping. The pool looked... More 

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Kristine H, Director of Sales at Homewood Suites by Hilton Jackson, responded to this review

We are delighted you enjoyed your stay with us and had a good experience. As the only all-suite hotel in Jackson we take great pride in our customer service and amenities. From your description of the suite, you stayed in one of our three Double Suites with the 2-sided fireplace visible in both the bedroom and living room. This upgraded... More 

San Francisco
2 reviews
5 of 5 stars Reviewed February 20, 2015

Modern, very clean, extremely welcoming and helpful staff. Although this property is in the town of Jackson, there are good arrangements for transportation to/from the ski slopes. Easy walk to the town's main square. Very comfortable. We were there just to ski, but I could easily see this used for other types of trips. Highly recommended.

Review collected in partnership with Homewood Suites by Hilton

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KC
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 15, 2015

I booked a guys trip to Jackson Hole and used points for the Homewood Suites. Typically not a Homewood person, but for Jackson, this place was pretty perfect as far as being able to spend HH points. I noticed Jackson doesn't have many chain hotels period, so it's fortunate Homewood has a location here. The room was clean, the service... More 

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Kristine H, Director of Sales at Homewood Suites by Hilton Jackson, responded to this review

Thank you for taking the time to post your review on TripAdvisor. As a loyal Hilton guest your kind words are taken to heart and I will share this with our team members. Treating our customers with a smile and warm hospitality is important to us, making each guest feel as if they are part of our family. The 50th... More 

Connecticut, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2015

We had a very enjoyable stay last week and will now highly recommend Homewood Suites in Jackson to our friends and family. The staff was very helpful and accommodating; the rooms clean and roomy (loved the fireplace!), easy sign up and ride to the mountain for skiing; quick walk into town with excellent restaurants only a few blocks away. The... More 

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Kristine H, Director of Sales at Homewood Suites by Hilton Jackson, responded to this review

Yes, please come back! The best compliment any of our guests can offer is to return to enjoy another stay with us. Thank you for your review and kind words and I am delighted you had a great time while visiting Jackson Hole. We look forward to hosting your ski vacation in 2016! Sincerely; Kristine Harris Director of Sales More 

Norwalk, United States
1 review
5 of 5 stars Reviewed February 12, 2015

We stayed here for 6 nights to ski Jackson hole. Both of us loved the bed, fire place and down pillows! The staff was extremely friendly, which is what you would expect for people living in paradise. The breakfast was good and we even had dinner one night at the managers reception, which was quite tasty. The cookies and tea... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Kristine H, Director of Sales at Homewood Suites by Hilton Jackson, responded to this review

Eric; What makes us happy is when our guests are happy - Thank you for your wonderful review and I am pleased you found the Homewood Suites Jackson to be a good value for your ski vacation. Staying in town has its benefits with all the shopping and restaurants near by. With the free airport and ski shuttle you don't... More 

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