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BEST WESTERN Tower West Lodge

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109 North US Highway 14 - 16, Gillette, WY 82716
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BEST WESTERN Tower West Lodge
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BEST WESTERN Tower West Lodge
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127 reviews from our community

Traveler rating
    27
    27
    20
    21
    32
See reviews for
35
22
4
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (22)
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Denver, Colorado, United States
Top Contributor
210 reviews 210 reviews
59 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Though this hotel rooms have gone through a recent upgrade, I feel the rates are not equal to what you get, my cost after taxes was well over 130.00 a night and did not include any type of breakfast. You can hear everything through the walls unlike newer hotels, and it was hard to push the cart inside because of... More 

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I do apologize for not exceeding your expectations. I will investigate your concerns with the plumbing in your room. Our lobby has also been renovated except for furniture, upon which we are expecting arrival any day now. We are a full service hotel, with a full service restaurant & lounge. As most full service hotels we do not offer a... More 

Madison
1 review
1 of 5 stars Reviewed April 17, 2015

First, the price was exhorbitant for the product. There was no microwave in the room. No free breakfast. How do they stay in business? I would guess because of the lack of availability of hotel rooms in the immediate area. I will never stay there again

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I apologize for not exceeding your expectations. We are a full service hotel with a full service restaurant & lounge. As, most hotels with these services, we do not offer a complimentary breakfast, but our rates are lower than local competitors that do offer a free breakfast. A large percentage of our rooms do offer microwaves, and we strive to... More 

Travelers are raving about these Gillette hotels

La Center, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed April 12, 2015

I would not recomend this hotle to anyone. The food was not even talking about. The room had not been cleaned before checking into the hotel. The bar was smokey and smelled of heavy smoke. I would of like to see the dinner discounted since i could not eat a cold meal. It seames that its all about give me... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I apologize for not exceeding your expectations. This is not the kind of service in which we provide. I do hope you will reconsider staying with us again in the future. Sincerely- Nicole Brown More 

1 review
2 of 5 stars Reviewed April 4, 2015

All though this motel looks nice I had problems with low water pressure and shower drains that did not drain properly. All though they where remodeling I believe they could have done something else with there box's ( all the box's were lined up and down the hall ways for 2 days). Also the shower curtain was turn and looked... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Apologies for delays in my response. I do apologize for not exceeding your expectations during your stay with us. We wear installing some new linens during your stay, and there were some boxes in the hallway for a few hours on one day. We do have a full service restaurant on site, therefore do not offer a complimentary breakfast. But... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 31, 2015

My family and I recently attended a family event in Gillette. We arranged for a non-smoking room at this hotel. Check-in was difficult as the desk attendant did not seem to understand my AAA card when I asked about AAA rates. Some of our group decided to eat a meal here. I realize we had a group of eight, but... More 

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I would like to start by expressing our sincere apologies for not meeting or exceeding your expectations. I will be investigating all your concerns. I do know you were given the AAA discounted rate for your room, so I am unsure why there seemed to have been confusion about that. The desk staff also gave you an additional 10% off... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 8, 2015

We had a very enjoyable stay! Good service, nice rooms, and pool for the kids was fun. We had a nice stay as far as the accomodations are concerned. Our room was right by the pool so the commotion from the pool was a little loud on saturday night. Friday night was much quieter from the pool- however the guest... More 

Was this review helpful? Yes 1
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you for your time to complete a review about your stay with us. I am pleased you enjoyed your stay and hope we will be able to accommodate you again in the future. More 

Boulder, Wyoming
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 8, 2015

We went to use pool at 7am as was posted but it wasn't open. We told the front desk but the pool didn't get opened until we were leaving close to 8:30am. Additionally the water from the tap was extremely rusty to the point we did not even want to bathe in it. We even let it run for 45... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I would like to express our sincerest apologies for not meeting or exceeding your expectations during your stay with us. Please know we do investigate & address each concern brought to our attention. More 

Casper
Top Contributor
218 reviews 218 reviews
58 hotel reviews
200 helpful votes 200 helpful votes
4 of 5 stars Reviewed February 4, 2015

Dish TV on a flat panel TV, ample pillows, decent bed, decent water pressure in the shower, quiet room, but the view this time? A brick wall. I do shows (weddings dances parties etc) and set up in the banquet rooms (Yellowstone and Devils tower room) great location, easy to find from I-90. Staff is accommodating, and friendly. Free wifi... More 

Was this review helpful? Yes 4
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Good morning! Thank you for taking the time to a review of stay with us. We always enjoy having you stay with us and definitely look forward to the next one. Thank you! Nicole More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2015

Great place to stay whether you are in town for pleasure or business. You will find a comfortable room and a very friendly staff. The attached restaurant and lounge is a great place to relax and enjoy a fabulous meal after a long day on the road

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you so much for taking the time to write a review about your stay with us. I am very pleased to hear you enjoyed your stay and hope to see you again soon. Have a great day! More 

Mankato
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 18, 2015

It was nice to have a restaurant attached. Meant not having to go out after a long day of driving. We are used to breakfast included with room not having coupon, so that expense on top of room was a little much. Busy updating & remodeling so that was nice.

Was this review helpful? Yes 2
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I am pleased to hear you enjoyed your stay with us recently. I hope we will have the pleasure of accommodating you again. Thank you for taking the time to complete a survey. More 

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