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All 21 Gillette hotels

BEST WESTERN Tower West Lodge

3.0 of 5 Motel   |   109 North US Highway 14 - 16, Gillette, WY 82716
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42%
Ranked #10 of 21 Hotels in Gillette
A recent review
4 of 5 stars reviewed 5 weeks ago
Mark G Denver, United States
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112 reviews from our community

Traveler rating
    25
    23
    19
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    27
See reviews for
30
21
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Denver, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

Very clean and very welcoming. The staff did a very good job of making my stay comfortable. I would suggest this hotel to others visiting this area for business or for vacation. Definitely on the list for future travel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I am very pleased you enjoyed your stay with us. Thank you for taking the time to write a review. I look forward to your return visit. Thank you! More

Finflater, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 17, 2014

I enjoyed my stay at this hotel. The staff were pleasant and helpful. My room was large and spacious. Check in and check out went smoothly. I only wish a breakfast could have been provided. I will stay there again if passing through.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Good morning! Thank you for taking the time to complete this review. I am pleased your enjoyed your stay with us, and hope to see you again soon. Thank you! Nicole B More

Mesa, United States
1 review
4 of 5 stars Reviewed August 13, 2014

The staff was excellent as was the food. the hotel was very clean and the service from the reception staff was wonderful. it is close to all highways and has abundant parking. i would recommend it to anyone.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Good morning! Thank you for completing this review. I am very pleased you enjoyed your stay & our restaurant. I hope will have the pleasure to serve you again. Have a great day! Nicole More

Adel, Iowa
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2014

Room ok. Hallway smelled of cigarette smoke. Service by the staff excellent. Stairs to climb to second floor. Stairs are not mentioned on the Website. No free breakfast. Rate expensive. Nothing extra at this Best Western that could be reason for the price. Easy to get to from the Interstate. Gas station next to motel. Burger King within walking distance.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Good morning! Thank you for taking the time to write a review about your stay with us. All surveys are helpful, as we strive daily to exceed the expectations of each guest. Have a great day! Nicole Brown More

United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed August 11, 2014

there were so many things that could have been done better. the lobby computer had internet problems, I felt like the staff was apologizing to me the entire time due to delays with the check-in and check-out process. the in-room fan would not work, it reeked of cigarette smoke, the bed felt dirty, it was very noisy, I could hear... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

My sincere apologies for not exceeding your expectations during your stay with us. This is completely unacceptable. I ensure you, I will be conducting a full investigation of each concern you have address, and will be correcting these issues immediately. Have a great day! NIcole More

Denver, Colorado
1 review
5 of 5 stars Reviewed August 6, 2014

I had a very good stay here last week. The staff was very polite and warm toward guests. Rooms were updated and quite nice. Beds were very comfortable as I had my best night of sleep here. Clean hotel overall.

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

We truly appreciate you taking the time to let us know about your stay with us. The beds are all brand new, we are excited our guests are enjoying them. I hope we will have the pleasure of having you as our guest in the future, we have many more upgrades on the way. Have a great day! Nicole More

Boston
1 review
5 of 5 stars Reviewed August 6, 2014 via mobile

I had a very comfortable room. Food in their restaurant is so good and their service is excellent. Good and friendly staffs they have in there and it seems like they really like what they are doing, their smiles and greetings really made my night though 'twas a very tiring night for me, good thing they have a pool where... More

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you for taking the time to write a review of your stay with us. I am glad you enjoyed the facilities and our staff. I look forward to having you as our guest in the future. Have a great day! Nicole More

Wyndmoor, Pennsylvania, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 5, 2014

This hotel must mainly serve the people that work in the coal and natural gas industries (that Gilette is known for) otherwise there would be no reason that it would be so over priced. This hotel and it's amenities were shabby at best. The hotel was being renovated and it was a mess. There were mattresses all over the hallways... More

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you for your feed back. Yes, the hotel is under going full renovations, and at times this does create a mess for a short time. My apologies that you had to experience this. I do hope once our renovations are complete and you are the area again, you will reconsider staying with us. Thank you! Nicole B More

Spanish Fort,AL., United States
1 review
1 of 5 stars Reviewed August 5, 2014

Smelly rooms on ground floor. the smoke detectors are disconnected. Most of the staff have poor English ,sloppy and blocked hallways. Just a REAL DUMP. I tried three rooms and all were smelly and the smoke Detectors immobilized! Stinks Smokers will enjoy the non-smoking rooms.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, Manager at BEST WESTERN Tower West Lodge, responded to this review

I would to start by apologizing for not exceeding your expectations during your stay with us. I am sure you noticed the renovations all around the property. We were installing all new beds in all our rooms the week of your stay. This does create a bit of a mess for a short time. All of our rooms are inspected... More

Canon City, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed August 2, 2014

Expensive for this type of B/W. I stay at a lot of B/W in Wyoming and this one is pricy. Nice room but no great. B/W in Sheridan is nicer, less $ and get a free very nice breakfast and a remodeled pool area. I will be staying in Sheridan and will drive in to Gillette for the days work.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you for taking the time to write a review. Rooms in Gillette are very high in demand due to work in the area & it is also peak travel season, there for causing rates to be high everywhere. We do not offer a complimentary breakfast due to having a full service restaurant on site. But do offer every guest... More

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Additional Information about BEST WESTERN Tower West Lodge

Address: 109 North US Highway 14 - 16, Gillette, WY 82716
Phone Number:
Location: United States > Wyoming > Gillette
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Tower West Lodge 3*
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Also Known As:
Best Western Tower West Hotel Gillette
Best Western Gillette
Gillette Best Western

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