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BEST WESTERN Tower West Lodge

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109 North US Highway 14 - 16, Gillette, WY 82716
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BEST WESTERN Tower West Lodge
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BEST WESTERN Tower West Lodge
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122 reviews from our community

Traveler rating
    27
    27
    20
    20
    28
See reviews for
35
22
4
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (122)
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    (17)
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    (62)
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    (29)
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    (14)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

My family and I recently attended a family event in Gillette. We arranged for a non-smoking room at this hotel. Check-in was difficult as the desk attendant did not seem to understand my AAA card when I asked about AAA rates. Some of our group decided to eat a meal here. I realize we had a group of eight, but... More 

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a very enjoyable stay! Good service, nice rooms, and pool for the kids was fun. We had a nice stay as far as the accomodations are concerned. Our room was right by the pool so the commotion from the pool was a little loud on saturday night. Friday night was much quieter from the pool- however the guest... More 

Was this review helpful? Yes 1
Boulder, Wyoming
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We went to use pool at 7am as was posted but it wasn't open. We told the front desk but the pool didn't get opened until we were leaving close to 8:30am. Additionally the water from the tap was extremely rusty to the point we did not even want to bathe in it. We even let it run for 45... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Casper
Top Contributor
220 reviews 220 reviews
60 hotel reviews
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed February 4, 2015

Dish TV on a flat panel TV, ample pillows, decent bed, decent water pressure in the shower, quiet room, but the view this time? A brick wall. I do shows (weddings dances parties etc) and set up in the banquet rooms (Yellowstone and Devils tower room) great location, easy to find from I-90. Staff is accommodating, and friendly. Free wifi... More 

Was this review helpful? Yes 3
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Good morning! Thank you for taking the time to a review of stay with us. We always enjoy having you stay with us and definitely look forward to the next one. Thank you! Nicole More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2015

Great place to stay whether you are in town for pleasure or business. You will find a comfortable room and a very friendly staff. The attached restaurant and lounge is a great place to relax and enjoy a fabulous meal after a long day on the road

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you so much for taking the time to write a review about your stay with us. I am very pleased to hear you enjoyed your stay and hope to see you again soon. Have a great day! More 

Mankato
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 18, 2015

It was nice to have a restaurant attached. Meant not having to go out after a long day of driving. We are used to breakfast included with room not having coupon, so that expense on top of room was a little much. Busy updating & remodeling so that was nice.

Was this review helpful? Yes 2
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I am pleased to hear you enjoyed your stay with us recently. I hope we will have the pleasure of accommodating you again. Thank you for taking the time to complete a survey. More 

Windsor
2 reviews
4 of 5 stars Reviewed December 3, 2014

The experience was comfortable and the staff did their job. No complaints. Convenient for a stay in Gillette as it was pretty central and good access to roads and the airport was nearby. The bed was comfortable and the 24 hour reception helped.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you for taking the time to write a review about your stay with us! I am very pleased you enjoyed your stay & our accommodations. I hope will have the pleasure to have you as our guest again soon! Thank you! More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 21, 2014

We got in late and all I wanted was. Hot shower and a bed, that didn't happen there was hair in the shower and on the pillows! The windows chattered in the wind all night. I don't think then got the memo but for $140 a night in Gillette wy. The wind does blow and for 140 I expect a... More 

Was this review helpful? Yes 1
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I sincerely apologize for not exceeding your expectations. I have addressed your concerns to ensure this does occur again. I appreciate your time in addressing this issue. Thank you! More 

Dickinson, United States
1 review
3 of 5 stars Reviewed November 7, 2014

Stayed in Gillette for the weekend to visit family and friends, cost of staying in Gillette is high to high. There isn't a room in Gillette, WY worth $170 a night. I grew up in Gillette and never thought a standard motel room would cost $170 a night. The staff was friendly but the motels in Gillette WY are taking... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you for taking the time to write a review. The demand of rooms in Gillette is high, therefore the rates are higher as well. But you did book your reservation as suite which is $40.00 than a standard room, due to the additional space & amenities in the room. I do hope you we will see you on your... More 

Portland, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2014

Great staff! Clean, safe, comfortable room- who could ask for more! They say I have to fill in with 200 hundred characters which is ridiculous so here you go Trip Advisor :) No wonder more people don't post reviews - I really don't have time for this. I said all I needed to say in 2 sentences.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you very much for taking your time to complete a review of your stay with us. I am very pleased you enjoyed stay with us and look forward to having you a our guest again! More 

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