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BEST WESTERN Tower West Lodge

3.0 of 5 109 North US Highway 14 - 16, Gillette, WY 82716
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BEST WESTERN Tower West Lodge
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BEST WESTERN Tower West Lodge
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117 reviews from our community

Traveler rating
    26
    24
    20
    19
    28
See reviews for
32
22
4
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (14)
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Windsor
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The experience was comfortable and the staff did their job. No complaints. Convenient for a stay in Gillette as it was pretty central and good access to roads and the airport was nearby. The bed was comfortable and the 24 hour reception helped.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you for taking the time to write a review about your stay with us! I am very pleased you enjoyed your stay & our accommodations. I hope will have the pleasure to have you as our guest again soon! Thank you! More 

1 review
2 of 5 stars Reviewed 4 weeks ago

We got in late and all I wanted was. Hot shower and a bed, that didn't happen there was hair in the shower and on the pillows! The windows chattered in the wind all night. I don't think then got the memo but for $140 a night in Gillette wy. The wind does blow and for 140 I expect a... More 

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I sincerely apologize for not exceeding your expectations. I have addressed your concerns to ensure this does occur again. I appreciate your time in addressing this issue. Thank you! More 

Dickinson, United States
1 review
3 of 5 stars Reviewed November 7, 2014

Stayed in Gillette for the weekend to visit family and friends, cost of staying in Gillette is high to high. There isn't a room in Gillette, WY worth $170 a night. I grew up in Gillette and never thought a standard motel room would cost $170 a night. The staff was friendly but the motels in Gillette WY are taking... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you for taking the time to write a review. The demand of rooms in Gillette is high, therefore the rates are higher as well. But you did book your reservation as suite which is $40.00 than a standard room, due to the additional space & amenities in the room. I do hope you we will see you on your... More 

Portland, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2014

Great staff! Clean, safe, comfortable room- who could ask for more! They say I have to fill in with 200 hundred characters which is ridiculous so here you go Trip Advisor :) No wonder more people don't post reviews - I really don't have time for this. I said all I needed to say in 2 sentences.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Thank you very much for taking your time to complete a review of your stay with us. I am very pleased you enjoyed stay with us and look forward to having you a our guest again! More 

Black Hawk, South Dakota
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2014

The hotel was under construction and was not aware. The staff was very unhelpful and was not very knowledgeable. Party room was out of control with kids run in hallways screaming in the wee hours. Night attendant at front desk was sleeping on the job.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

My sincerest apologies for not exceeding your expectations. Please know I will definitely be addressing these issues with each appropriate staff member. Thank you for completing the survey. More 

Denver, United States
1 review
4 of 5 stars Reviewed August 18, 2014

Very clean and very welcoming. The staff did a very good job of making my stay comfortable. I would suggest this hotel to others visiting this area for business or for vacation. Definitely on the list for future travel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

I am very pleased you enjoyed your stay with us. Thank you for taking the time to write a review. I look forward to your return visit. Thank you! More 

Finflater, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 17, 2014

I enjoyed my stay at this hotel. The staff were pleasant and helpful. My room was large and spacious. Check in and check out went smoothly. I only wish a breakfast could have been provided. I will stay there again if passing through.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Good morning! Thank you for taking the time to complete this review. I am pleased your enjoyed your stay with us, and hope to see you again soon. Thank you! Nicole B More 

Mesa, United States
1 review
4 of 5 stars Reviewed August 13, 2014

The staff was excellent as was the food. the hotel was very clean and the service from the reception staff was wonderful. it is close to all highways and has abundant parking. i would recommend it to anyone.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Good morning! Thank you for completing this review. I am very pleased you enjoyed your stay & our restaurant. I hope will have the pleasure to serve you again. Have a great day! Nicole More 

Adel, Iowa
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2014

Room ok. Hallway smelled of cigarette smoke. Service by the staff excellent. Stairs to climb to second floor. Stairs are not mentioned on the Website. No free breakfast. Rate expensive. Nothing extra at this Best Western that could be reason for the price. Easy to get to from the Interstate. Gas station next to motel. Burger King within walking distance.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

Good morning! Thank you for taking the time to write a review about your stay with us. All surveys are helpful, as we strive daily to exceed the expectations of each guest. Have a great day! Nicole Brown More 

United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 11, 2014

there were so many things that could have been done better. the lobby computer had internet problems, I felt like the staff was apologizing to me the entire time due to delays with the check-in and check-out process. the in-room fan would not work, it reeked of cigarette smoke, the bed felt dirty, it was very noisy, I could hear... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nicole B, General Manager at BEST WESTERN Tower West Lodge, responded to this review

My sincere apologies for not exceeding your expectations during your stay with us. This is completely unacceptable. I ensure you, I will be conducting a full investigation of each concern you have address, and will be correcting these issues immediately. Have a great day! NIcole More 

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Additional Information about BEST WESTERN Tower West Lodge

Address: 109 North US Highway 14 - 16, Gillette, WY 82716
Phone Number:
Location: United States > Wyoming > Gillette
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Tower West Lodge 3*
Number of rooms: 190
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Also Known As:
Best Western Tower West Hotel Gillette
Best Western Gillette
Gillette Best Western

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