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All 21 Gillette hotels »

Super 8 Gillette

2.0 of 5
208 South Decker Court, I-90 exit 124 (Hwy 14/16), Gillette, WY 82716-3320
Hotel amenities
Super 8 Gillette
Ranked #15 of 21 hotels in Gillette
3.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveler rating
    3
    3
    2
    5
    7
Date Rating
Portland, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed May 21, 2012

The room was clean the bed was fine, but the halls stunk with cigarette smoke. The housekeeping cart was stored in the hallway 24/7. The staff person at the front desk was too busy texting and not always paying attention. This location really needs a complete refurbishing. The room price was too high.

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1 review
4 of 5 stars Reviewed May 19, 2012

Prefer hot breakfast or fruit to Continental so don't consider that a drawback. Surprised to find room facing freeway so quiet. Needed to use AC to cool the room in 55 degree weather. Friendly desk clerks. Clean rooms.

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Kennewick, Washington, USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed May 13, 2012

Fantastic staff. I got the door card too close to my cell phone and lost its signal. The desk person re-keyed it without a word - just a smile. Room was okay. Not super clean, towels grey-ish. Tub did not drain properly. Noisy and caused my dog to bark.... we have since trained her to wake us without the vocalization.

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Cody
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 26, 2012

the hotel was clean and the beds comfortable. However, the staff on the evening shift was distant, at best. Her nose was always in a computer-could have been work related, but it felt like an imposition when I had to ask her questions. also, the breakfast the next morning was concerning. the milk was not cold, the muffins were hard,... More

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EARTH
1 review
1 of 5 stars Reviewed April 26, 2012

Checked in after a long day on the road; did not look at total on my charge receipt so did not realize till the next morning that i was charged $89.99 for a room advertised on Wyndham Rewards at $64.00. Desk clerk did not know how to issue a credit and the manager did not answer their phone. Hotel clerk... More

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Minneapolis, MN
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 13, 2012
1
person found this review helpful

I chose the Super 8 based on other reviews. I made a reservation for a Tuesday night. I was initially offered a second floor room but asked for a ground floor room instead. I might have been better off with the first room. The "security" door was open and did not lock. The first floor hallway was very dark and... More

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1 review
5 of 5 stars Reviewed October 21, 2011

My husband and I stayed for several weeks and never a problem. Cassie is simply amazing!! She and staff were informative, very cordial, customer service was fantastic. We will be back. Way to go Cassie, keep up the good work, and don't work so hard.

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Sara Jane, Manager at Super 8 Gillette, responded to this review
January 29, 2012

Thank you for taking the timeTo post a review on trip advisor. Hope to see you again. More

Lubbock, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed September 15, 2011

Still trying to get my refund for not staying there 1 day.. Can never get a hold of the Manager. every time I call they tell me they will take my # and have the manager call me back. Talked to someone there and said it was refunded, not according to my bank.. So finally had to do a dispute... More

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Sara Jane, Manager at Super 8 Gillette, responded to this review
January 29, 2012

One of our top priorities is customer services. I'm truly sorry you experienced a time when we were not at are best. Glad to see you are gonna give us another chance. More

Grand Mound,ia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 27, 2011
1
person found this review helpful

Beds not made right , thrash cans not emtied, ice machine not working, severaldays no towels. ETC horrible

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Sara Jane, Manager at Super 8 Gillette, responded to this review
January 29, 2012

We strive to give you the best experience possible. Sorry we did not stand up to those standards. We hope you would give us another chance to show you we have improved on our services. More

Spokane, Washington
1 review
4 of 5 stars Reviewed July 27, 2011

We had a nice stay at this hotel. I traveled with two children and myself. The beds were nice and they did have breakfast, which was nice for the kids and made things easier. Customer service was good and the desk clerks were friendly as they always greeted me when I walked through the lobby. Rates were reasonable for the... More

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Candace Atkinson, Director of Sales at Super 8 Gillette, responded to this review
September 13, 2011

Thank you! Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. More

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Additional Information about Super 8 Gillette

  • Gillette Super 8
  • Gillette Super Eight
  • Super Eight Gillette
Address: 208 South Decker Court, I-90 exit 124 (Hwy 14/16), Gillette, WY 82716-3320
Price Range: $

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Super 8 Gillette
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