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Ramada Plaza Gillette

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2009 S. Douglas Hwy., Gillette, WY 82718 (Formerly Clarion Inn & Convention Center)
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Ramada Plaza Gillette
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Ramada Plaza Gillette
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81 Reviews from our TripAdvisor Community

Traveler rating
    12
    15
    20
    22
    12
See reviews for
31
12
4
26
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Trondheim, Norway
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The problem is that the person on maintainance detail has been asleep for a while. The elevator reeks of oil, indicating that the elevator shaft is poorly ventilated, or someone has aplied oil instead of grease when they last lubricated the elevator cables. And our room would have recieved our best rating if someone had bothered to wipe away the... More 

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Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

Thank you for taking the time to inform us of your experience while staying with us during your recent stay. We definitely appreciate all comments from guests as we use those as an important tool in improving our service. I will investigate the issue with the elevator and other maintenance issues to see that they are corrected promptly. More 

Casper, Wyoming
2 reviews
3 of 5 stars Reviewed 1 week ago

I booked this room for 2 nights. The outside door could not be opened only the door in the hallway. The hotel surroundings such as the overall appearance was great. The pool was clean but so cold we could not swim in it. The room was cleaned halfway. There was dirt behind the end tables and gas web close to... More 

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Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

We apologize for the indifference to your problems which you encountered at our property. I have personally spoken with the management staff of the front desk and housekeeping departments concerning your difficulties. We pride ourselves on giving outstanding guest service and the situation you encountered is unacceptable and has been corrected. More 

East Brunswick, New Jersey
Top Contributor
142 reviews 142 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel in general is Fine and the Free breakfast just what you would expect. Quick and ok. My only complain would be that the hair dryer was not working and they were not able to provide one, but ok after all.

Was this review helpful? Yes
Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

We apologize for the hair dryer not working since it should have been checked by housekeeping before you arrived for your stay. Your problem has been passed onto housekeeping management. Thanks for staying with us. More 

Denver, CO
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

(This is a re-post of a review that was edited) As a business traveler, I have stayed at this facility for over 25 years, typically ten nights/year. Over that last ten years it has changed from a Comfort Inn (CI) to a Clarion and last year to a Ramada Inn. As a business owner, I was given a corporate rate... More 

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Rapid City, South Dakota
1 review
3 of 5 stars Reviewed 2 weeks ago

I stay here regularly. Centrally located, pleasant staff , and accomadatig rooms. Great Japenese Habatchi grill and pool, sauna, hot tub, & exercise room. Elevators smell HORRIBLE however, I just take the stairs...

Review collected in partnership with Ramada

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Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

Thanks for the comments and especially the fact you are one of our repeat guests. Consistent great guest service is judged by not only one night stays but by the guests who are returning on a regular basis. We will check our elevators and find out where the odor has originated. More 

Ten Sleep, Wyoming
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed there a year ago and LOVED the accomodations. Slept well and was overall pleased with the service and breakfast. We stayed on the 2nd floor. This past weekend was sadly not as rewarding. I requested 3rd floor and either the desk attendant didn't hear me or ignored the request. We were on the first floor in room 121, the... More 

Review collected in partnership with Ramada

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Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

Our team at Ramada Plaza Gillette consistently try very hard to make the stay of every guest a pleasant experience and after reading your review it seems we failed to meet your expectations. I will use your comments as a training tool in several departments so no one will have to experience inconveniences such as yours. Thanks for your review. More 

PJ, Selangor
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

1) The lobby is spacious, besides the reception counter, relaxing lounge, working desks, cafe / breakfast area; 2) I love the sight of the indoor pool right in the center of the lobby, there is a jacuzzi there as well, and next to the tub, it has a pole lifting a swing-like chair with harness, I assume that is for... More 

Was this review helpful? Yes 1
Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

Thanks for staying with us and enjoying our facilities. We try very hard to please all of our guests and it is great to hear you had a pleasant stay. Please try us again when you are in our area. More 

Casper. WY
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Overall the hotel is in poor condition. Rooms and Common area are worn. Room was fair. However step into the hall the place was very dirty and worn. Will not stay again.

Review collected in partnership with Ramada

Was this review helpful? Yes 1
Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

We regret you feel our hotel is run down as we just completed a $2,000,000 renovation in August replacing all of our furniture, fixtures and carpet in our lobby as well as our rooms.. We also have a brand new restaurant which opened this week. We hope you will stay with us again in the future. More 

Topeka, Kansas
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 26, 2015

I travel for work and change hotels every 3 days for 6 weeks at a time. So ive stayed in a lot of hotels. This Hotel is being renovated so some "inconvienience" should be expected. I stayed here twice in a month. The first time I had a room that wasn't renovated yet. It was clean, and had no problems.... More 

Was this review helpful? Yes 1
Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

Thanks for the comments and your response. Our renovation will be complete with the opening May 1st of our new Japanese restaurant Sapporo. We hope you will stop in again and try Sapporo. More 

Trinidad, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 24, 2015

Easy to find and conveniently located. Very close to Welcome Center. Room was comfortable and clean. Our kids loved the set up of this hotel with indoor balconies overlooking pool. Pool was chilly, but I was delighted by the one foot deep kiddie pool...a mother's dream. The little playground by pool was a fun bonus for the littles, as well.... More 

Was this review helpful? Yes 1
Ramada P, General Manager at Ramada Plaza Gillette, responded to this review

Thank you for your response and comments. We are glad you enjoyed your stay and hope to see you again. More 

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