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Cheyenne Marriott Springhill Suites

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416 W. Fox Farm Road, Interstate 80 and Exit #362, Cheyenne, WY 82007
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Cheyenne Marriott Springhill Suites
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Cheyenne Marriott Springhill Suites
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183 reviews from our community

Traveler rating
    62
    80
    25
    9
    7
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68
47
13
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis
Top Contributor
61 reviews 61 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

New and pretty but lacking in service. Here for 2 nights on business. I'm a great sleeper but had a poor night the first night due to constant freeway noise and the super loud HVAC cycling on and off all night. Then, after a long tiring work day, came back to find the room exactly as I left it -... More 

Was this review helpful? Yes 1
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for taking the time to share your experience regarding to your recent stay at the SpringHill Suites Cheyenne. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for failing to attend to the details that... More 

Gillette, Wyoming, United States
Top Contributor
62 reviews 62 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Even though the hotel is right off the interstate, there was nothing but peace and quiet....the room was a bit odd in its design, but clean and comfortable........the staff was helpful and friendly. The breakfast was ok (it started at 7;30 and when we got there at 8 it was out of sausage)........

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel with a nice staff. Only stayed one night but the room was comfortable and the breakfast was great. Easy access to the interstate and food make this the perfect stop over when traveling through. I'd even stay here fir longer trips to Cheyenne.

Was this review helpful? Yes
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guests, Thank you for sharing your experience at the SpringHill Suites Cheyenne. As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Milwaukie
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 18, 2015

I always stay in the Marriott chain while on business and this trip was not different. Customer service is very important to me and the front desk of this hotel did not have customer service at the top of their priority list. They were less than helpful and more than once there wasn't anyone present at the front desk and... More 

Was this review helpful? Yes
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guests, Thank you for taking the time to share your experience regarding to your recent stay at the SpringHill Suites Cheyenne. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting ours or your expectations. We... More 

Peoria, Arizona
Contributor
13 reviews 13 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 3, 2015

We recently traveled to Cheyenne, we always stay within the Marriott family. We chose this hotel for easy access, which it was, very clean and all the employees were outstanding. However we were a little disappointed that the amenities listed in fact were not at this hotel. The bathroom was a shower only, very small, no tub, listed as having... More 

Was this review helpful? Yes
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guests, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Cheyenne. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting ours and... More 

Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 19, 2015

As I entered the lobby of the Springhill Suites here in Cheyenne, I knew my choice to switch hotels was a good one. I was instantly greeted with a warm smile and a warm cookie. I was quickly thanked for my loyalty to Marriott and my status was acknowledged. They had read my profile and placed me on the upper... More 

Was this review helpful? Yes 3
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for sharing your experience at the SpringHill Suites Cheyenne. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to... More 

Houston, Texas
Contributor
16 reviews 16 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 15, 2015

Excellent hotel. Very comfortable room. I like that all are suites; perfect for relaxing after a long day. Breakfast was good. Will definitely stay again when heading out West to visit family. My room faced the freeway, but I didn't have any issues with excessive noise.

Was this review helpful? Yes
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for sharing your experience at the SpringHill Suites Cheyenne. Thank you for mentioning that our additional pane of windows on the Interstate side has been successful in reducing the sounds of the passing cars and trucks. Our mission of providing excellent customer service, we want to be sure that our guests have comfortable rooms and enjoyable... More 

Nauvoo
Top Contributor
62 reviews 62 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 31, 2014

So driving from Illinois to Idaho we knew we would drive until we got tired and needed to sleep. The sleep monster showed its ugly head at 1 and so we drove until just after 2 to the next town and while on the road my daughter found the spring hill suites. Room sleeps five and they front desk agent... More 

Was this review helpful? Yes
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for sharing your experience at the SpringHill Suites Cheyenne. Thank you for staying at the SpringHill Suites Cheyenne and we hope you choose to stay with us again whenever your travel needs bring you back to Cheyenne. Sincerely, Heather Dickerson Guest Services Manager heather.l.dickerson@marriott.com More 

Cody, Wyoming
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 9, 2014

I am never disappointed by a Springhill Suite hotel or room, and our stay in Cheyenne was no exception. Always clean, courteous, accommodating, and a great value. The only down side to this hotel is it's proximity to the interstate. If you stay here ask for a room facing away from the highway. Otherwise, it's a perfect fit for a... More 

Was this review helpful? Yes
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for staying at the Springhill Suites Cheyenne. We are delighted that you enjoyed your stay. Everything we do is to provide you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thought with us so that we may continue to deliver exceptional service in the future. Sincerely, Heather... More 

1 review
1 of 5 stars Reviewed November 30, 2014

Avoid! I would not recommend staying at this location. The noise from I-80 is horrible and the walls are paper thin. I could hear every TV, music, and every conversation from surrounding rooms. I was traveling with my kids and selected this Marriott based on the available room and for the pool. The pool was closed. This is the one... More 

Was this review helpful? Yes
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guests, Thank you for staying at the SpringHill Suites in Cheyenne, Wyoming. We also thank you for taking the time to tell us about your stay. Everything we do is aimed at providing you with an excellent hotel experience and we apologize for falling short of that mark. It is very frustrating not to have the amenities we need... More 

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