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Cheyenne Marriott Springhill Suites

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416 W. Fox Farm Road, Interstate 80 and Exit #362, Cheyenne, WY 82007
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1 room 1 adult
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Cheyenne Marriott Springhill Suites
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228 Reviews from our TripAdvisor Community

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Kaycee, Wyoming
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed January 6, 2016 via mobile

We stayed at this hotel in the middle of winter. Our colleague stated in a room across from us. She was up all night from the noise of the interstate, and our heat quit and the air conditioner came on. We froze. They moved us to another room the next night and the heater didn't work right in that room... More 

Helpful?
1 Thank disappointed03
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for taking the time to share with us your experience regarding your recent stay at the SpringHill Suites Cheyenne. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for falling short of your and our... More 

Salt Lake City, Utah
1 review
1 of 5 stars Reviewed January 6, 2016

DO NOT STAY HERE - WARNING - This hotel is severely mismanaged. I paid CASH for my stay and this dump still charged my card $550. I spoke to the manager and she refused to draw back the $550. I had to dispute the charges with my bank to stop payment. This place needs to be investigated by the state's... More 

Helpful?
Thank J B
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, We do thank you for choosing to stay at the SpringHill Suites Cheyenne. We are reviewing the details concerning your stay as per your discussion with our General Manager. We take the condition of our rooms very seriously which shows in our recent renovations. We look forward to a prompt and satisfactory resolution. Sincerely, Heather Dickerson Guest Services... More 

Omaha, Nebraska
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 15, 2015

This hotel was right off the interstate. We could see downtown and we were tempted to check it out. It was a newer facility. I thought the breakfast was okay. We had a room on the back side of the holet and could hear the interstate.

Helpful?
Thank becky h
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank You for sharing your experience at the Springhill Suites minutes away from the heart of downtown Cheyenne, Capitol of Wyoming. We appreciate your feedback as it tells us how the staff is doing in providing an exceptional guest experience. Your remarks will be shared with the staff to inspire them to do their best everyday with every... More 

Pasco, Washington
Level Contributor
90 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed December 2, 2015 via mobile

Nice clean springhill right on i80 in Cheyenne. All you'd expect from a Marriott Springhill. Free net access and breakfast in mornings. There's nothing really close by the hotel, driving is required to go downtown or to industrial sector. Would stay again.

Helpful?
Thank scrutineer44
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for sharing your experience at the SpringHill Suites Cheyenne. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to... More 

Casper, Wyoming
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 21, 2015 via mobile

The roads were bad and last night we were glad to be there, but Marriott could be and should be more consistent. This hotel is not as nice as the other Springhill Suites we have stayed at - the rooms don't even have the same layout. The room was very hot and we could not get it to cool off.... More 

Helpful?
1 Thank Rhonda W
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at the SpringHill Suites Cheyenne with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of yours and our expectations. It is always a frustration when the... More 

Chicago
Level Contributor
129 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed November 21, 2015

The hotel was convenient and clean. The downtown is about a mile away. You have to get in the car and drive to any dining. The rooms are set up like studio apartments. There is not a door to close between the "bedroom" and living space, but it has a sofa, coffee table, desk, and a "kitchen" space. The front... More 

Helpful?
Thank m_b_00000
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for sharing your experience at the SpringHill Suites Cheyenne. We appreciate your feedback and are delighted to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again... More 

Summerville, South Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 8, 2015 via mobile

After staying in a Home 2 Suites by Hilton my expectations were really high. The pool here was cold, the room doesn't have real diner wear (styrofoam plates and plastic forks), breakfast is at 630 not 6, and other small nuisances. It's a good place for a night, but not long term.

Helpful?
Thank Sueplusthree
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at the SpringHill Suites Cheyenne with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize... More 

Orem, Utah
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 6, 2015

We stayed on a Thurs. night, while traveling east-bound on I-80. Springhill Suites is a great brand of the Marriott chain. Our room was really nice, spacious, well-appointed and clean. Their front desk staff were very nice, professional and helpful. We even found items in their in-house 'market' that we could enjoy for late night dinner, using the in-room kitchenette.... More 

Helpful?
Thank Susan W
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for sharing your experience at the SpringHill Suites Cheyenne. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to... More 

Ontario, Canada
Level Contributor
151 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed October 23, 2015

We enjoyed our 2 night stay here while in Wyoming. It was close by to many places we wanted to stay. Interesting town that I am glad we visited. It was close enough to Colorado too to see the sights there.

Helpful?
Thank RLTTS
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for sharing your experience at the SpringHill Suites Cheyenne. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to... More 

So. California
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed October 21, 2015

Stopped here on our way back to Denver. Arrived late and were very tired. Rooms were nice and bed was comfortable. Even though we were on the first floor it was quiet. Staff was friendly. Nice to have the extra space from the suite. Breakfast was included and it was very good. Many items to choose from, and they tasted... More 

Helpful?
Thank captaingr
Heather D, Guest Relations Manager at Cheyenne Marriott Springhill Suites, responded to this review

Dear Guest, Thank you for sharing your experience at the SpringHill Suites Cheyenne. As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

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