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Holiday Inn Casper East-McMurry Park

3.0 of 5
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721 Granite Peak Drive, Casper, WY 82604
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Holiday Inn Casper East-McMurry Park
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Ranked #9 of 21 Hotels in Casper
A recent review
3 of 5 stars reviewed 1 week ago
Amber E Longmont, Colorado, United States
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117 reviews from our community

Traveler rating
    54
    30
    21
    8
    4
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30
28
12
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Longmont, Colorado, United States
1 review
3 of 5 stars Reviewed 1 week ago

I stayed here on business one night. The front desk person was very nice. As I walked down the halls I couldn't help but notice the incredibly creaky floors. Felt like I was walking down the hall in my Grandmother's 140 year old home. The room looked great, and was very clean. Wifi worked fine. The bed was average, not... More 

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JohnMaple, General Manager at Holiday Inn Casper East-McMurry Park, responded to this review

Dear Amber E, Thank you for providing us with your valuable feedback. I'm happy to hear that you enjoyed our hospitality but unfortunately it looks like we have some room to improve on the noise levels and floors in the hotel. I can assure you that we take your comments to heart and I will make sure that they are... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Newer hotel and definitely up to Holiday Inn Express expectations. Friendly and helpful staff were very accommodating. Restaurant and bar on the premises was a plus. Good location with easy access in and out, plus several restaurants and stores nearby. I had a south side facing room and the morning view of the snow covered bluffs was outstanding.

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Samantha K, Director of Sales at Holiday Inn Casper East-McMurry Park, responded to this review

Brent B, Thank you for taking the time to let us know about your recent stay at our property We appreciate the feedback and I am happy to see you enjoyed not only our good location, restaurant and nice room, but also our friendly accommodations staff. I am happy to share your comments with our team and we look forward... More 

Torrington, WY
1 review
4 of 5 stars Reviewed 4 weeks ago

Little understaffed for breakfast and not very friendly when we didn't want to eat the buffet and order off the menu. Food was excellent though and the room very comfortable. Front desk very helpful and nice.

Was this review helpful? Yes
Samantha K, Director of Sales at Holiday Inn Casper East-McMurry Park, responded to this review

basketballmom2015, Thank you for taking the time to review our property. We strive to provide exceptional customer service for all of our guests and I would like to apologize for missing that mark during your stay. I have forwarded your comments on to our Food and Beverage Director to address with her staff to ensure this does not happen again.... More 

1 review
2 of 5 stars Reviewed February 19, 2015

No bottled water, because apparently the staff was stealing it. Heater in room extremely noisy, and did not work. Poor water pressure in shower. Unfortunately HGI was sold out. I'll try to not stay here again.

Was this review helpful? Yes
JohnMaple, General Manager at Holiday Inn Casper East-McMurry Park, responded to this review

Dear Rocky C, Thank you for taking the time to review our hotel. I want to apologize for the heat and water pressure not working properly in your room. I can assure you I am having maintenance look into it. We do appreciate your comments and for being our guest. If there is anything I can do to further assist... More 

Shawnee, Oklahoma
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 10, 2015

New hotel. Friendly staff, just need trained. Night Chef Andrew excellent! Breakfast spread is not nearly to the HI standard, but Is improving. I don't like the heating system. They had a new lady running it in late January and she had it squared away the last breakfast I had there... except still no Raisin Bran. I have stayed in... More 

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JohnMaple, General Manager at Holiday Inn Casper East-McMurry Park, responded to this review

Dear rbhanes, Thank you for taking the time to review our hotel. Your title mentions the Holiday Inn Express, so I wanted to be sure that you reviewed the correct hotel. You mentioned Andrew, our chef in our restaurant, so I am assuming that you are talking about the Holiday Inn Casper East. I want to apologize if you feel... More 

2 reviews
2 of 5 stars Reviewed January 22, 2015

This is a nice newer hotel however the heat system has serious issues. I've stayed a few times here in the last month. Each time the room is cold upon arrival and the maintenance man has to stop by an fix it. The last night I was there I had the temp set at 72 and woke up to a... More 

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Samantha K, Director of Sales at Holiday Inn Casper East-McMurry Park, responded to this review

Lilflyerdad, Thank you for taking the time to review our property. We appreciate the feedback and I have forwarded your comments about the heating units and restaurant service along to the appropriate department heads to look in to. We strive to provide excellent service and outstanding rooms and do hope the changes we have made will exceed you expectations the... More 

Michigan, United States
Contributor
17 reviews 17 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 19, 2014

Not bad. Rooms are good. Linens are not as nice as other hotels. The service in the lobby is pretty bad. Not enough coffee in the morning. It runs out and no one is paying attention. Cups/lids run out and no one replenishes. Restaurant is ok. Food is decent enough, but the burger I had was overcooked and dry. Grilled... More 

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JohnMaple, General Manager at Holiday Inn Casper East-McMurry Park, responded to this review

R613, Thank you for taking the time to review our hotel. I'm happy to hear that you like our rooms, but we have work to do in our lobby! I can assure you that my staff and I work hard every day to take care of all of our guests and it's good to get feedback to know when we... More 

Lander, Wyoming
Contributor
20 reviews 20 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 18, 2014

I used to stay here a lot.. But over time things have been slowly going down hill. So I made other hotel choices. This week however, colleagues convinced me to stay here. The room was on the second floor and sub-par in my opinion. No refrigerator and a very small television. The faucet on the sink would only put out... More 

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JohnMaple, General Manager at Holiday Inn Casper East-McMurry Park, responded to this review

Dear ahanson865, I'm sorry to hear that you feel the Holiday Inn Casper no longer meets your expectations. I can assure you that my staff and I work extremely hard to provide outstanding service and clean, comfortable surroundings. In regards to the TV, we have been in the process of upgrading all of the TV's to 40". We still have... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2014 via mobile

My family and I stay here almost monthly. The staff is always very nice. The rooms are really nice. I'm always happy with my stay. We stayed in may and the roads closed unexpectedly. The lady at the desk extended our stay an extra night with no issues. I do wish they had a free breakfast but it's not a... More 

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Samantha K, Director of Sales at Holiday Inn Casper East-McMurry Park, responded to this review

Erinbrock, Thank you for taking the time to review our hotel, we appreciate the feedback. We are so glad to see you consistently enjoy your stay and I will be happy to pass along you comments to the staff. Our front desk staff would be happy to talk to you about our breakfast packages and we look forward to seeing... More 

Fort Thomas, Kentucky
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 20, 2014

My wife and I could not sleep all night due to the thin walls. We could hear snoring on both sides and walking above us. We checked out the next morning and went two doors down and stayed at the Mainstay suites. Much nicer

Was this review helpful? Yes 1
Samantha K, Director of Sales at Holiday Inn Casper East-McMurry Park, responded to this review

Thomas G, Thank you for taking the time to let us know about your recent stay. We appreciate all guest feedback and I am sorry to hear you were not satisfied with the noise level of your room during your stay. We do our best to make sure all of our guests are satisfied and do hope you give us... More 

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