This hotel is very complete with a swimming facility and fitness center.....A great restaurant and great room service..... There is a business center; including guest computer and printing service.....There is also shipping and mail service.....We used the shuttle service to the airport; it was very prompt and on time to the airport...They all so picked us up on our return...
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Dear Guest,
Thank you so much for staying with us and noticing all we try to do. I hope to meet you on your next trip through the area and plan to have many more improvements to show you in the future.
Sincerely,
Management
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Well its right off the highway. There are not too many restaurants walking distance from the Hotel that are any good. It does have a inside pool. Its set up for the kids. The front Desk employee was friendly. The inside seamed a little on the old side. The room was nice. The bed was confrontable(soft). The TV was old....
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Dear Guest,
Thank you for posting your thoughts on your last stay in our hotel. We greatly appreciate your words and are continually working to improve our property. And yes all of our TV's are scheduled to be upgraded to larger flat panel TV's this year. I hope to be able to show you all of our improvements myself on...
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My husband and son, were traveling thru WY, just outside Casper, towing a car on a dolly, the van blew a tire, on the interstate, during the middle of a snow storm, ending up in the medium. Well, I knew I had a free night with Best Western, so called and talked with Leann. I did not remember my number...
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Dear Tonya,
Thank you so very much for your kind words. I will definitely pass them alon to LeAnn and share them with the rest of our staff. We are very happy that your son and husband are ok and we hope to see you on better circumtances during your next trip to Casper. Thank you again and Happy New...
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My wife, our college aged children, my in-laws and I have traveled around the world and we have always been treated with respect. We had reservations at the Ramkota for 7 days until Lee Ann, the manager during the day, screamed at my father in-law because he asked her a simple question regarding the room rates. Her inexcusable behavior was...
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Dear Guest,
I am very sorry to hear about your stay. I have worked with LeAnn for many years and in fact this is the first negative comment ever made in her direction. I can only assume that there was a miscommunication as neither her nor any of our desk staff can recall an incident but that maybe a joking...
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We were driving through Wyoming in a pickup truck towing a 20 foot trailer so we needed a place with easy access of and on the Interstate, adequate parking and a restaurant on the property. We booked on line using a cell phone prior to reading the reviews. After reading some of the reviews, all negative, I thought "Oh, no,...
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Dear Guest,
Thank you so much for choosing our hotel during your last visit to our area. We truly appreciate your kind words and your patronage. I hope to meet you on your next trip to Casper!
Thank you,
Management
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This place was originally a Hilton about 30 years ago. I can tell you that over the past 6 years this place was going straight into the toilet. I always had to stay there because that's where my employer always booked me. But in the last year or so this place has really turned it around. They've done a make-over...
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Dear Boykid,
Thank you for noticing the improvements we are working very hard on at our hotel. So you know we have just recently hired a new AM restaurant supervisor who has fantastic customer service skills and we are confident she will make your next eating experience much friendlier. I would love the oportunity to meet you on your next...
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My family and I have stayed here on numerous occasions. We make frequent trips to Casper and Ramkota is the only hotel for us. The rooms are always clean, the staff is very helpful, the price is reasonable, and the location is great.
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Dear Britster,
Thank you so much for your patronage and your kind words. I would love to meet you on your next travels through our area. And so you know we have just completed our first phase of eliminating the large TV hutch's in the rooms and replacing the TV's with nice flat panel TV's. I hope to be able...
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If you are in Casper, Wyoming.
This is not a bad hotel, just lacking anything special.
The gift bag with sugar candies and a bottle of water was nice but the nuts were stale, if you are on a diet, not really the best thing to give some one, especially if you are paying 100.00 a night. The lack of...
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Dear Guest,
Thank you very much for staying with us on your last travels through Casper. We have been working very hard on our hotel and we were glad you enjoyed your stay. I would love to know what room you stayed in so that we may take a look at the window and resolve the problem for all future...
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average hotel with nothing special. If I had to go to casper again, hopefully NOT, I would
pick another hotel. Not especially clean, but tolerable.
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Dear Guest,
Thank you for choosing us on your recent trip to Casper. We are in the process and have completed many remodeling projects in the past couple of months and would love to show you what we have done. We hope to see you on your next visit to our area. Thank you again and we hope you have...
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The worst hotel. Health department needs to be notified. My room was INFESTED with ants, and in my rush to leave after an awful stay, I accidently left a leather jacket in the closet. When I called about it the same day, the manager said she'd look and never called back. After multiple calls, mysteriously there is no jacket even...
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Dear Guest,
I do apologize for any bad experience you had, I have researched your comments and unfortunately we never had a coat left in any room during the times of your stay. We do pride ourselves in guest security and guest satisfaction and do NOT ever have claims of employee theft so we must assume that you have found...
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