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Polynesian Resort Hotel

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857 N. Frontage Rd., Wisconsin Dells, WI 53965
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1 room 1 adult
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Polynesian Resort Hotel
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485 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I stayed here a couple weeks ago on a Saturday night. Upon arrival at about 4:05 PM (check in is at 4:00 PM) we were informed that our room was not yet ready and would not be ready for about 40 minutes. After waiting 40 minutes, we went up to our room just to find that housekeeping... More 

Helpful?
1 Thank Jake P
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for your feedback Jake. I have shared your comments with our management team so that they can be addressed with the staff. As you may have heard we opted to do a temporary closure of the property so that we could better serve our guests when we reopen. We will reopen February 12, 2016. This temporary closure will... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

This place on the off season is fantastic. Quiet. John (front desk clerk) was helpful, efficient, answered all questions with the best of his knowledge. The thing that amazed me most about him is his efficiency. With a line of about 10 people waiting to check in, he work fast and with accuracy. Throughout our five day stay here John... More 

Helpful?
Thank Rebecca K
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Rebecca Thank you for taking the time to share with us your positive feedback. I have shared your compliments of John with the management team. We appreciate that you saw the efforts the onsite team is making to create a wonderful guest experience. We look forward to sharing our updates and renovations with our guests soon as well. We hope... More 

Rhinelander, Wisconsin
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is dated but the staff is super friendly. Kids just want to have fun in the water. They don't care if the room decor isn't modernized. The water park is very affordable and perfect for younger kids, probably 8 and under. The pool water is warm as is the lazy river. They allow us to take the tubes... More 

Helpful?
Thank 11peggy11
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for taking the time to share your feedback. We appreciate your compliments and are very happy to hear that you and your family enjoyed your stay. The property is undergoing many renovations and updates which we are excited to share with our guests in the very near future. Please do visit us again soon. If we did not... More 

Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Nice stay. Even though the were renovating, you'd never know it. Room was huge, has everything you need. Clean, updated. A nice getaway. Staff was friendly and helpful. It was quite busy, but we were not overrun with noise or other guests.

Helpful?
Thank Christine D
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Christine Thank you for taking the time to write a review about your stay at the Polynesian. We are working hard to renovate and reintroduce the property to our guests. You had the opportunity to experience one of our remodeled upgraded rooms and your feedback is everything we have hoped for. Soon the entire property will reflect these updates. Please... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

I Was really looking forward to having a great time with my kids but it turned out to be really disappointing. I am really unhappy with my stay there. Not the experience I expected at all ..the water park closed at 8pm the arcade was broken. The water in the kids section was way to cold for them to even... More 

Helpful?
3 Thank Erica L
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Erica Thank you for your feedback. We are working hard to renovate and update the property. Many of the areas that you have pointed out are the exact areas we are updating or changing. In order to complete these amazing changes we have done a temporary closure on the property. We will reopen 2/12/16 to share the updates. This is... More 

Travelers are raving about these Wisconsin Dells hotels

Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 2, 2016

We arrived at 4 PM, but due to construction still ongoing in our room, we could not get into the room until 6:30 PM. Even then, we had to ask housekeeping to vacuum the room of construction debris. We also had to ask for towels as there were none in room. My granddaughter stepped on a sharp carpet tack lying... More 

Helpful?
3 Thank wisbuilt107
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for writing a review. Because of the very issues you have noted and our dedication to the quality of our guest stays we have opted to do a temporary closure of the property. We would like to be able to wrap up some of the larger projects and welcome our guests to the Polynesian we have been envisioning... More 

Westby, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 4, 2015 via mobile

I expected much more for the money I invested with Capital! No bed skirt, nothing on the walls, pool closed and the construction mess uff da! The worst part no CBS or NFL network??? I missed my be loved Green bay packers win a last second hail Mary touchdown. Come on man!

Helpful?
Thank 180Chief
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for your feedback. We are continuing with the renovations and updates of the property. We believe that once we can say it is complete...no detail will be left undone. Your comments have been shared with the owners and management team. We greatly appreciate the time you took to let us know! More 

Homewood, Illinois, United States
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 30, 2015 via mobile

We got an unbelievable deal through Expedia on two rooms over the Thanksgiving weekend so we said "why not?" We'd been to the Polynesian over 15 years ago so we a little anxious to revisit. First, they are under renovations which we figured would make things miserable - we were wrong. The staff went out of their way to make... More 

Helpful?
Thank Karen M
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Karen Thank you for your review. We are excited that you had the opportunity to stay with us in one of our newly introduced renovated condos. We look forward to the property as a whole being able to offer the same kind of experience to all of our guests. We are working hard on renovations and updates. It is your... More 

Woodbury
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 26, 2015

Our stay was very pleasent at the Polynesian. Customer serivce was very postive. I think that once all the remodel is done to the entire complex it will be a fantastic all inclusive place to stay. The room we had was very nice. The first night we found out that our door did not lock because of a poorly done... More 

Helpful?
1 Thank brow1954
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for staying with us at the Polynesian. We appreciate your positive feedback on our customer service as well as the renovations being done at the property. We are excited to share our new guest rooms and condos as they are completed. Please do come see us again next time you are in the area. All the best Lauren More 

Menomonee Falls, Wisconsin
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 9, 2015 via mobile

Stayed here before, not a bad hotel but kinda overpriced. I suppose if you have kids or the outside is open it may be worth it but it is November. Rooms are outdated (they are changing rooms to condos).

Helpful?
Thank todd t
Manager857, General Manager at Polynesian Resort Hotel, responded to this review

Dear Todd T, Thank you for filling out a review as we appreciate all the feedback. We understand that we have a dated product here. You will be pleased to know that we just started phase 2 of our renovations to update our resort which will include a newly renovated lobby as well as 24 more new condo units and... More 

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