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All 80 Wisconsin Dells hotels

Polynesian Resort Hotel

3.0 of 5 Hotel   |   857 N. Frontage Rd., Wisconsin Dells, WI 53965
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Polynesian Resort Hotel
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Ranked #65 of 80 Hotels in Wisconsin Dells
A recent review
3 of 5 stars reviewed 5 days ago
Trina M Genoa City, Wisconsin, United States
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384 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Genoa City, Wisconsin, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

We have stayed here many times before and this is the worst one so far. We can deal with the inconvenience of the renovations, but when our room was "cleaned", it was unacceptable. Our toiletries were not replaced, beds not made, floor not vacuumed. The salespeople stood outside entrance 3 and smoked with the guests which means we have to... More 

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Christopher S, Guest Relations Manager at Polynesian Resort Hotel, responded to this review

Thank you for taking the time to review us. We are sorry that there were issues with your refresh and would like more details. Can you please contact us or provide a number we can reach out to. Best regards More 

Marshall, Wisconsin
Contributor
17 reviews 17 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We chose this resort due to them offering a deal with Cascade Mountain (4 snow tubing or skiing tickets with room) with a rate less expensive than their usual rooms and much less expensive than most of the other resorts in the area for off-season. That should have been a red flag. We arrived after check-in time on Friday. There... More 

Was this review helpful? Yes 2
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Everything was wonderful from the moment we checked in registration desk was so friendly. Our room was magnificent we had a refrigerator microwave stove top dishwasher it was spotless. We would definitely stay here again.

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Senior Contributor
34 reviews 34 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 27, 2015

On our road-trip from Michigan to Minnesota we stayed at the Polynesian Resort Hotel overnight. The girls enjoyed the indoor and outdoor pools. The atmosphere was nice and location was great. We toured the downtown area and enjoyed attractions like Ripley's Believe it or not Museum and Ole-Time Photos.

Was this review helpful? Yes
Christopher S, Guest Relations Manager at Polynesian Resort Hotel, responded to this review

Thank you for taking the time to respond about your visit last year. We would like to contact you to speak directly to some of your concerns. Please contact us a 608 254 2883 so we can address the issues mentioned. Sincerely More 

Sioux Falls, South Dakota
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 26, 2015

I am embarrassed to say that I have stayed here. It seemed like a great deal compared to the hotel that I was going to stay at outside of the Dells. Boy, was I wrong. This place is outdated and gross. I did't want to touch anything in the room because it seemed dirty. When I went to swim in... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 21, 2015

Upon checking into this "resort," we headed to our room. The beds were unmade, the sofa sleeper was in shambles, and there was dirt all over the sink. Our second room was just as interesting! We had red spots all over the wall (pizza sauce, blood??), and cobwebs hanging from the ceiling. There was popcorn all over when I unfolded... More 

Was this review helpful? Yes 1
Christopher S, Guest Relations Manager at Polynesian Resort Hotel, responded to this review

Thank you for taking the time to review the resort. We are sorry about issues you encountered. We would like to speak to you directly in regards to the issues mentioned. Please let us know of the best way to contact you so we can address these. Sincerely More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2015

For an older hotel, it is great. Just what u need for kids 0 to 12! Everyone was friendly and helpful! Not a huge crowd so u don't loose your kids. Was able to eat in pool area with our packed food and drinks even. Clean all around!

Was this review helpful? Yes 1
Brandon, Wisconsin
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 28, 2014

Got there at about 11 hoping we could get in early and use the water park (it's only open on the weekends and it was a Sunday). Made them aware we were waiting and we were told it would only be a little longer as they were cleaning the room. We then proceeded to wait for 6 more hours, 45... More 

Was this review helpful? Yes 1
Christopher S, Guest Services at Polynesian Resort Hotel, responded to this review

Thank you for taking the time to review the property. We are so sorry that your room was not available early and would like to discuss the situation to get some more details. Please let us know the best way to get in touch. Best Regards More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 27, 2014 via mobile

From reading the previous reviews I was already on edge about this hotel. Yes, this hotel is stuck in the last millennium but If you have younger children (2-8yo) then they will enjoy water activities. Children older will think this hotel is a tad bit boring. We stayed here for Christmas so the indoor facilities were the only ones open.... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 7, 2014

Got to our room and there were cobwebs hanging on the ceiling, mold spots on the ceiling in the bathroom, the wallpaper was peeling, and it didnt look like they cleaned the desk by the beds bc there was sticky stuff all down the face of it. The room decor looked straight out of the 70's, the pools had sand... More 

Was this review helpful? Yes 2
Christopher S, Customer relations at Polynesian Resort Hotel, responded to this review

Good Day, Thank you for taking the time to let us know of your issues. We are sorry that you had some issues while on property. We would like to talk to discuss some of the issues you brought up. Please let us know of a good time to call you. Best regards Chris More 

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Hotel Summarization (Beta)

What travelers say

  • Water park(4)
  • Pool area(4)
  • Lazy river(4)
  • Very nice(3)

Additional Information about Polynesian Resort Hotel

Address: 857 N. Frontage Rd., Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3 star — Polynesian Resort Hotel 3*
Number of rooms: 195
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Also Known As:
Polynesian Hotel Wisconsin Dells
Polynesian Resort Wisconsin Dells

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