We had just stayed at this hotel this past weekend. After looking for a hotel that was pet friendly and having small children we decided to stay here. Being the first time going to a hotel with a puppy, I had called ahead to make my reservations and voiced my concerns about the cleanliness of the pet friendly rooms and... more

I had purchased a vacation package through the internet and it is exactly what they promised me. Our kids had a great time at the mini park. Everybody was sooo nice, and the new ownership shows. You must see the difference yourself, the bad reviews need to revisit for a better experience. more

The "water park" was nothing to write home about...it would definitely be best for young kids. However, there was a more secluded pool called Turtle Beach which was more relaxing. The continental breakfast was pretty poor. The donuts were still practically frozen, and there were only 2 cereal choices along with some yogurt, fruit, coffee, and juice. On the plus... more

Wasn't sure about hotel because of bad reviews, but was promised that new owners had turned things around. We are so glad that we took the chance and we were very happy with our accommodations. more

We were also put here for a free stay for a BlueGreen timeshare, what a disgusting place. We walked into the hotel and they were rude upon check-in. The room wasn't vcean. They refused to put us in a different room because of the "deal we already had". I personally had to clean the toliet and bathroom so that it... more

We were put here for a free stay for a BlueGreen timeshare.....what a hole. We walked in the first room and it smelled like pee!! So I politely called to the front desk and asked if we could switch to another room, she asked, "Why" and I explained to her the room smelled like pee. Her response in a negative... more

Dont be fooled by the pictures they show. They are deceiving. First let me explain that we are your average working people. I had planned our weeks vacation to the Dells and made reservations back in April of 07. I saw all the pictures and thought that this looked like a decent, clean place to stay for a few nights.... more

Just talked with my wife who is escorting a senior motor coach tour to the Dells using 20 rooms. They were booked several months ago. Last night on arrival, they had to go from room to room to find ones that were cleaned. There was hair in bathtubs, dirty pillow casings, absolute filth, and management wasn't apologizing. Worn rugs, chipped... more

We stayed here using the Summer Kick-Off card with discount, so we got what we payed for...We arrived early around 3:15pm, and were told that check-in wasn't until 4, and they were short-staffed so rooms weren't ready. Turns out, a majority of their cleaning staff walked out on them earlier that week. We could see why when having interactions with... more