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All 80 Wisconsin Dells hotels

Chula Vista Resort

3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965
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Chula Vista Resort
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Ranked #41 of 80 Hotels in Wisconsin Dells
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1,463 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Chula Vista Resort
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Franklin, Wisconsin
2 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 21, 2011

Our family was looking forward to an early spring get away in WI Dells while my 9 year old daughter was playing in a volleyball tournament. When we arrived we asked about getting rooms near to the rest of the families in our party as we had reserved a block of rooms. We were told that this would not necessarily... More

Was this review helpful? Yes 4
chulavistaresort, Manager at Chula Vista Resort, responded to this review

Our management at Chula Vista Resort is truly concerned with our company performance and customer satisfaction. I can promise you that the highest quality standards will be met in the future because protecting our reputation for delivering quality service is a key priority for us. I apologize for our mistake and regret any inconvenience caused as a result. If there... More

Madison, Wisconsin
Contributor
15 reviews 15 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed April 4, 2011

We stayed at Chula Vista for a weekend wedding that we were in. We arrived in our room on Friday to drop off our bags before going to the rehearsal dinner. It absolutely reeked of stale stale smoke...it literally seemed like it was a smoking break room, and had been one for ays if not weeks or months. We didn't... More

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chulavistaresort, Manager at Chula Vista Resort, responded to this review

It is with great regret and concern that we have read your review of Chula Vista Resort and the problems you have had with our service. I would like to make an apology on behalf of Chula Vista Resort. We do realize there has been a problem with this matter for a while now and let me assure to you... More

Wadsworth, Illinois
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 30, 2011

Not our first time here( chula vista) so we knew what to expect. I have been going to the Dells my whole life so i consider myself an expert. First of all let us say the 2 bedroom condo is great. We had friends who rented the mini suite next to our 2 bed room condo which becomes the 3... More

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chulavistaresort, Manager at Chula Vista Resort, responded to this review

We do appreciate hearing from our customers, as their comments are vital for the continued improvement of our Resort. The problems that you mentioned have been brought to the attention of our Guest Services department. While the lack of service you experienced is unusual and not the standard for Chula Vista Resort, there is no excuse for it. We are... More

Chicago, Illinois
Contributor
20 reviews 20 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed March 30, 2011

The "benefits": The two bedroom condo is spacious and well-kept The "negatives": Truly the most uncomfortable beds ever The waterpark didn't open until 10am, despite it being spring break (all other parks opened at 9am) Package included tokens for the arcade- games were broken, and out of tickets Broken glass in hallways and stairwell for an entire day Poor parking... More

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Chicago, NW burbs
Top Contributor
82 reviews 82 reviews
29 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed March 30, 2011

We've been visiting Chula Vista, on and off, for maybe the last 10 years. The last few times, we've told ourselves, 'we really should stay somewhere else', but for one reason or another, we end-up at Chula Vista. I think this last time has put the final nail in the coffin. We've read other reviews about over-booking, and now we... More

Was this review helpful? Yes 1
chulavistaresort, Manager at Chula Vista Resort, responded to this review

On behalf of Chula Vista Resort, kindly accept our sincere apologies for not providing you with the high standard of hospitality you deserve. We sincerely regret the inconvenience this situation caused you and hope you may overlook the mistake on our part this time. We look forward to a more positive association with you in the future. Thank you. More

New London, Wisconsin
1 review
1 of 5 stars Reviewed March 29, 2011

I felt like I way overpaid for our experience. The family fun package was terrible! When I wanted to order my "free" pizza, the guy I ordered it from told me that everyone and their brother had a free pizza coming and there were "10 million" pizzas to do and it would be at least an hour and a half... More

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chulavistaresort, Manager at Chula Vista Resort, responded to this review

Chula Vista Resort has always valued its association with its customers and understands the importance of evaluating the services we provide. We do apologize for your concerns and we will take care to ensure this does not happen again. Please feel free to contact our Customer Service Manager, if you have any further questions or concerns at 608-254-8366. We hope... More

Indianapolis, Indiana
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 27, 2011

We booked a two bedroom condo at Chula Vista for spring break. After waiting for one hour to check in, Chula Vista lost our reservation even though I brought up my credit card statement showing 309.00 dollars was placed as a down payment. After arguing for 25 minutes with Andrew he stated that no managers were available because they were... More

Was this review helpful? Yes 1
Hartford, Wisconsin
1 review
2 of 5 stars Reviewed March 27, 2011

the water park was cold!!!! and the smell of clorine was so bad that after 15 min had to leave. eyes were burning. romm was ok. had a 2 bedroom condo. Tvs in room way too small, and couldn't move them so you could see them. Bed uncomfortable. woke up with back aches every morn. ate at the m arket... More

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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 24, 2011

We took our two young toddlers to the Dells for a much needed family getaway. We wanted them to have some pool time and activity during the cold March. As a couple, we wanted to be able to be able to enjoy ourselves after they went to bed. We had trouble finding anything slightly affordable in the Dells that had... More

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Oswego, Illinois
1 review
4 of 5 stars Reviewed March 21, 2011

Great resort but the featured show Jeremy Allen's Grand Illusions made our money magically disappear. It lasted 30 minutes and cost us $15.00 per person. The tricks were elementary and the jokes were on us. We travel a lot and we expected better value for our money, especially from a 4 star hotel.

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Hotel Summarization (Beta)

What travelers say

  • Water park(73)
  • Lazy river(30)
  • Very nice(26)
  • Bedroom condo(25)
  • Wave pool(22)
  • Hot tub(15)
  • Indoor waterpark(15)
  • Full kitchen(10)
  • Outdoor waterpark(10)
  • Market fresh buffet(7)

Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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