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Chula Vista Resort

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2501 River Road, Wisconsin Dells, WI 53965
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1 room 1 adult
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Chula Vista Resort
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1,809 Reviews from our TripAdvisor Community

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There are newer reviews for Chula Vista Resort
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Highland Park, Illinois, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 6, 2013

Our family spent 2 nights here. It was during the busy time between Christmas and New Year. When we arrived there was a huge line to check in and we waited an HOUR in line (with kids anxious to get to the water park) to get our room. When we FINALLY got to our room it had not been cleaned.... More 

Helpful?
1 Thank Elizabeth M
Dan H, General Manager at Chula Vista Resort, responded to this review

Elizabeth M, We appreciate you taking the time to provide feedback on your stay. I do apologize for the way your outing began and this has been addressed to the appropiate team members. I was glad to see that corrective measures were taken and I hope that we may be able to be of service to you again in the... More 

Lakeland, Florida
Level Contributor
263 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed January 5, 2013

We rented a 2 bedroom unit with attached efficiency unit. This provided sleeping for the 8 of us without having to double up. The kitchen was well laid out, and had really hot water. Loved the fireplace, however didn't understand the jacuzzi tub in the middle of the room.

Helpful?
Thank ImeldaMario
Dan H, General Manager at Chula Vista Resort, responded to this review

ImeldaMario, Thank you so much for your note and glad to see that the condo worked well for your group. We hope to see you again soon and we will keep you update on our progress. Regards, Dan Hoppe General Manager More 

Amery, Wisconsin
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 4, 2013 via mobile

We had a great time at the resort but I can definetely see why other reviewers were frustrated with the service. Seemed like all of the employees were undertrained and didn't know the answers to our questions. My family previewed "The Club" to get a discount for our 3 room condo. Obviously the club is a huge scam but we... More 

Helpful?
Thank Slelle30325
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 3, 2013

We stayed 1 nite, 7 people, 2 rooms with waterpark passes less than $150...How can u beat that??? Nice waterpark plenty of fun for kiddies. Clean rooms, balcony, huge outdoor fireside hot tub open in winter.

Helpful?
1 Thank natel77
Dan H, General Manager at Chula Vista Resort, responded to this review

Natel 77, Thank you for being with us on your recent trip to the Wisconsin Dells. We are glad to see that you and your family had a memorable time. We look forward to seeing you again in the near future. Regards, Dan Hoppe General Manager More 

Milwaukee WI
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed January 2, 2013

Our trip to Chula Vista Resort was during Winter Break. We enjoyed our stay, however there was nothing impressive about the resort, and I was surprised how standard everything was. The room decor was old, needing updates. The TV was also an old one, and the shampoo/body wash was on the wall, making it inconvenient to use. Our room was... More 

Helpful?
Thank madsmombv
Dan H, General Manager at Chula Vista Resort, responded to this review

Madsmombv, We appreciate you being with us on your recent visit for we know you have many choices to select from. Your feedback is important to us, we are reviewing options to update the hotel rooms this year and we will keep you informed on our progress. Thank you again and we will see you soon. Regards, Dan Hoppe General... More 

Hudson, Wisconsin
Level Contributor
11 reviews
2 of 5 stars Reviewed December 30, 2012

I am a regular traveler and have stayed all over the world. The facility is nice and the rooms are spacious and modern. The water park seemed nice enough too. However, service is horrible. The property is poorly equipped to deal with much of anything and the on site services are substandard. The site looks too notch in many ways,... More 

Helpful?
Thank Waterdr
Dan H, General Manager at Chula Vista Resort, responded to this review

WaterDR, Thank you for being with us on your recent getaway and providing feedback for our staff. I personaly apologize for the frustrations that you inquired, for that certainly is not our intent. Hopefully you may be able to give us another opportunity in the future to be of service. Regards, Dan Hoppe General Manager More 

Travelers are raving about these Wisconsin Dells hotels

Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 29, 2012

We stayed at chula vista for 2 nights over the winter break in a 2 bedroom condominium. The condo itself was beautiful and more spacious that any hotel condos I have seen. However that was probably the only plus point for the resort. They do not have enough staff and amenities for the number of guests and rooms they handle.... More 

Helpful?
Thank rs663
Dan H, General Manager at Chula Vista Resort, responded to this review

RS, Thank you for taking the time to provide feedback on your recent visit. I was glad to see that your condo accommodations worked well for you and your family. I am sorry that you experienced service frustrations over this holiday time frame for I know how this can damper a family getaway. We hope to see you again sometime... More 

Madison, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed December 28, 2012

We did the Great Escape package that included meals and beverages. This is a very good deal considering for two of us - breakfast buffet was about $30 (we didn't do lunch) and dinner buffet was about $50 each night, plus frozen/speciality cocktails were $8 each. However, if we hadn't done the Great Escape package, meals, room, etc was not... More 

Helpful?
2 Thank jamaica_visitor_12
Dan H, General Manager at Chula Vista Resort, responded to this review

Jamica_Visitor_12, Glad to see that you were able to take advantage of teh Great Escape package, it provides great value. Also, thank you for providing feedback and taking the time to write a review. We hope to see you again in the near future. Regards, Dan Hoppe General Manager More 

Chicago, Illinois
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 28, 2012

I took my boys here for a little extra Christmas fun based solely on a t.v. commercial. I read a few reviews and since they were mixed thought what the heck just give it a try. A few issues: 1. Customer service needs help - I arrived two hours earlier than check in time with two little people and asked... More 

Helpful?
Thank realdealtrav
Menomonee Falls, Wisconsin
Level Contributor
115 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed December 26, 2012

We had a two bedroom condo this trip. Kitchen clean and well appointed although I really wanted salt and pepper! None to be found so bring it if you need it. Two beautiful fireplaces and a whirlpool in the room. King room very nice although little room in bathroom to put toiletries. Really tiny shelves in that bathroom. Main bathroom... More 

Helpful?
Thank Sara H
Dan H, General Manager at Chula Vista Resort, responded to this review

Sara H., It was great to have you back with us for your holiday getaway, we appreciate you being with us. Thank you for taking the time to write a review on your accommodations the condos are wonderful for a family get together. We look forward to seeing you again soon and have a great new year. Regards, Dan Hoppe... More 

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