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Chula Vista Resort

2501 River Road, Wisconsin Dells, WI 53965
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1,694 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Chula Vista Resort
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Madison, Wisconsin
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed April 4, 2011

We stayed at Chula Vista for a weekend wedding that we were in. We arrived in our room on Friday to drop off our bags before going to the rehearsal dinner. It absolutely reeked of stale stale smoke...it literally seemed like it was a smoking break room, and had been one for ays if not weeks or months. We didn't... More 

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chulavistaresort, Manager at Chula Vista Resort, responded to this review

It is with great regret and concern that we have read your review of Chula Vista Resort and the problems you have had with our service. I would like to make an apology on behalf of Chula Vista Resort. We do realize there has been a problem with this matter for a while now and let me assure to you... More 

Wadsworth, Illinois
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 30, 2011

Not our first time here( chula vista) so we knew what to expect. I have been going to the Dells my whole life so i consider myself an expert. First of all let us say the 2 bedroom condo is great. We had friends who rented the mini suite next to our 2 bed room condo which becomes the 3... More 

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chulavistaresort, Manager at Chula Vista Resort, responded to this review

We do appreciate hearing from our customers, as their comments are vital for the continued improvement of our Resort. The problems that you mentioned have been brought to the attention of our Guest Services department. While the lack of service you experienced is unusual and not the standard for Chula Vista Resort, there is no excuse for it. We are... More 

Chicago, Illinois
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed March 30, 2011

The "benefits": The two bedroom condo is spacious and well-kept The "negatives": Truly the most uncomfortable beds ever The waterpark didn't open until 10am, despite it being spring break (all other parks opened at 9am) Package included tokens for the arcade- games were broken, and out of tickets Broken glass in hallways and stairwell for an entire day Poor parking... More 

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Travelers are raving about these Wisconsin Dells hotels

Chicago, NW burbs
Level Contributor
84 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed March 30, 2011

We've been visiting Chula Vista, on and off, for maybe the last 10 years. The last few times, we've told ourselves, 'we really should stay somewhere else', but for one reason or another, we end-up at Chula Vista. I think this last time has put the final nail in the coffin. We've read other reviews about over-booking, and now we... More 

Was this review helpful? Yes 1
chulavistaresort, Manager at Chula Vista Resort, responded to this review

On behalf of Chula Vista Resort, kindly accept our sincere apologies for not providing you with the high standard of hospitality you deserve. We sincerely regret the inconvenience this situation caused you and hope you may overlook the mistake on our part this time. We look forward to a more positive association with you in the future. Thank you. More 

New London, Wisconsin
1 review
1 of 5 stars Reviewed March 29, 2011

I felt like I way overpaid for our experience. The family fun package was terrible! When I wanted to order my "free" pizza, the guy I ordered it from told me that everyone and their brother had a free pizza coming and there were "10 million" pizzas to do and it would be at least an hour and a half... More 

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chulavistaresort, Manager at Chula Vista Resort, responded to this review

Chula Vista Resort has always valued its association with its customers and understands the importance of evaluating the services we provide. We do apologize for your concerns and we will take care to ensure this does not happen again. Please feel free to contact our Customer Service Manager, if you have any further questions or concerns at 608-254-8366. We hope... More 

Indianapolis, Indiana
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed March 27, 2011

We booked a two bedroom condo at Chula Vista for spring break. After waiting for one hour to check in, Chula Vista lost our reservation even though I brought up my credit card statement showing 309.00 dollars was placed as a down payment. After arguing for 25 minutes with Andrew he stated that no managers were available because they were... More 

Was this review helpful? Yes 1
Hartford, Wisconsin
1 review
2 of 5 stars Reviewed March 27, 2011

the water park was cold!!!! and the smell of clorine was so bad that after 15 min had to leave. eyes were burning. romm was ok. had a 2 bedroom condo. Tvs in room way too small, and couldn't move them so you could see them. Bed uncomfortable. woke up with back aches every morn. ate at the m arket... More 

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Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 24, 2011

We took our two young toddlers to the Dells for a much needed family getaway. We wanted them to have some pool time and activity during the cold March. As a couple, we wanted to be able to be able to enjoy ourselves after they went to bed. We had trouble finding anything slightly affordable in the Dells that had... More 

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Oswego, Illinois
1 review
4 of 5 stars Reviewed March 21, 2011

Great resort but the featured show Jeremy Allen's Grand Illusions made our money magically disappear. It lasted 30 minutes and cost us $15.00 per person. The tricks were elementary and the jokes were on us. We travel a lot and we expected better value for our money, especially from a 4 star hotel.

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Escanaba
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 18, 2011

Our family has stayed at all of the Dells large resorts with waterparks over the last eight years. We liked how warm the water was,rarely did we get chilled. Plenty of fun slides for us as well as our almost 12 year old, but definitely lacking in the toddler area for our 23 month old compared to other resorts. Service... More 

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