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Chula Vista Resort

2501 River Road, Wisconsin Dells, WI 53965
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Chula Vista Resort
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Ranked #45 of 73 Hotels in Wisconsin Dells
A recent review
4 of 5 stars reviewed 1 week ago
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Chula Vista Resort
See the most recent reviews
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago

We left early from our vacation to the Chula Vista Resort. Our three bedroom condo was infested with bed bugs. It was disgusting. My nephew was taken to an urgent care clinic as a result of more than 25 bed bug bites that caused him to experience nausea, headaches and dizziness. My one year old daughter has bed bug bites... More 

Was this review helpful? Yes 12
Dan H, General Manager at Chula Vista Resort, responded to this review

Emily F, We were just crestfallen reading your post. It was an unfortunate situation and for that we sincerely apologize. We’re working hard, and we’re not alone in the lodging industry in this, to employ the best protocols available to us (plus some) to address this on an ongoing basis. We’re grateful for the expertise at the health department, who’ve... More 

travelpiot65
Level Contributor
108 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

We were given free tickets to this resort as part of our hotel stay in town. We got there early around 9 o'clock and we were able to get into the water park with no issues. The indoor portion of the water park is very fun and has six slides which are excellent. The outdoor water park was fun as... More 

Was this review helpful? Yes 1
Dan H, General Manager at Chula Vista Resort, responded to this review

Travelpilot65, Thank you for the kind words on the Los Rios Water Park. Glad to see that you had a great day, hopefully we will see you again soon. Regards, Dan Hoppe General Manager More 

Fond du Lac, Wisconsin
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

We just returned from a mini-vacation at the beautiful Chula Vista Resort & had a wonderful time! I was a little skeptical with all of the recent negative reviews, "bed bug" reports, etc., but, decided to take a chance because we've stayed here every summer for many years and have NEVER been disappointed. Very glad we went! The grounds are... More 

Was this review helpful? Yes
Dan H, General Manager at Chula Vista Resort, responded to this review

Angelgurl1, Great to have you with us on your recent journey to Chula Vista and the Dells. Glad to see that you had such a memorable time and we look forward to being of service to you again soon. Have a great summer and safe travels. Regards, Dan Hoppe General Manager More 

Chicago, Illinois
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed in two bedroom condo in the "new" section. Condo very spacious, but poorly decorated, cheaply furnished, furnishings tired and worn, tacky giant hot tub takes up large portion of space. Condo reeked of prior stay's food or something and smell never dissipated over our weekend stay. Smell was bad enough that we had to buy Lysol. Parking situation is... More 

Was this review helpful? Yes 4
Dan H, General Manager at Chula Vista Resort, responded to this review

Jcfphf, We appreciate you being with us and the feedback you provided is valuable. I offer my personal apology that we did not deliver a favorable experience for you and your family. Hopefully,you may see fit to give us another opportunity in the future. Regards, Dan Hoppe General Manager More 

Woodinville, Washington
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

So checked in to 2444. Large nice room. 12 of us stayed - careful there are only 8 place settings. Check in staff grumpy (probably due to bed bug incident) but everyone else nice. Indoor waterpark nice, outaide fairly lame. Wavepool is weak. Pack salt and pepper!

Was this review helpful? Yes
Dan H, General Manager at Chula Vista Resort, responded to this review

Queenoftheroadtrip, Thank you for being with us on your summer getaway, I am sorry that we had team members not greet you properly upon your arrival. This has been given to the appropriate manager. We look forward to being of service again soon and we will keep you updated. Regards, Dan Hoppe General Manager More 

Dubuque, Iowa, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My family of 18 people stayed in two 3 bedroom condos and one 2 bedroom condo. We checked in July 18, 2015, one day after the bed bug news! To ALL readers... there were NO bed bugs where we stayed. The resort is not infested and the bed bugs were limited to one room and we were told it was... More 

Was this review helpful? Yes 5
Dan H, General Manager at Chula Vista Resort, responded to this review

Kelli N., Great to have you with us and thank you for taking the time to recognize our staff . Glad you had a memorable time with your family and we look forward to being of service again soon. Regards, Dan Hoppe General Manager More 

Appleton, WI
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a beautiful property with a great water park that our children enjoyed. Our room was beautiful; it was a former time share condo that can be booked daily now. We stayed over Friday night and I had meetings in one of their conference areas all day on Saturday. When we arrived Friday I asked about a late checkout... More 

Was this review helpful? Yes 1
Dan H, General Manager at Chula Vista Resort, responded to this review

Mervin1234, Thank you for being with us on your journey to the Dells and Chula Vista. I offer my personal apology for the lack of follow through on some members of our team. The insight you provided is helpful and has been reviewed by the appropriate managers for follow up. Hopefully you may be able to give us another opportunity... More 

Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Just was at this place last weekend. I did hear about all these rooms wit bed bugs but we got lucky. Place was nice. Water park was fun. I have a 2 yo and she had a blast. I cant really knock it . Only thing I personally would change is price. Guess because they will book rooms at that... More 

Was this review helpful? Yes
Dan H, General Manager at Chula Vista Resort, responded to this review

Mike H., We appreciate you being with us and I am sorry that a memorable experience was not provided. Your comments are helpful and have been reviewed. Hopefully you may be able to give us another opportunity in the future. Regards, Dan Hoppe General Manager More 

Waukesha, Wisconsin
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in a two-bedroom condo on a Wednesday through Sunday in July with 4 adults and two small children (ages 6 and 4.) We were really pleased with the staff and the resort itself. Here's the "Good" and "Things That Could Improve": Good: 1. The two-bedroom condo was beautiful. Perfect for our group's size. Everything was updated including the... More 

Was this review helpful? Yes
Dan H, General Manager at Chula Vista Resort, responded to this review

Goldwing Girl1208, Great to see that you had a wonderful family journey. We appreciate you giving us feedback on your stay it is most helpful. We look forward to being of service to you again soon, have a great summer and safe travels. Regards, Dan Hoppe General Manager More 

Oak Creek, Wisconsin
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

During a very busy weekend of check-ins the customers were waiting patiently for the next available desk clerk. The concierge struts over (I wish I had her name...blonde hair in french twist, middle aged, big mouth) and tells us that she made FOUR lines just for us and to pick one and go in it. We said we were just... More 

Was this review helpful? Yes 3
Dan H, General Manager at Chula Vista Resort, responded to this review

Michellezakulanger, Great to have you with us, I am sorry that your first impression was not positive. The appropriate managers have been made aware of your comments. I am glad that you had a memorable stay and we look forward to being of service to you again in the future. Regards, Dan Hoppe General Manager More 

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