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All 4 West Bend hotels

Country Inn & Suites by Carlson _ West Bend

2.5 of 5 Hotel   |   2000 Gateway Court, West Bend, WI 53095
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84%
Ranked #2 of 4 hotels in West Bend
A recent review
5 of 5 stars reviewed 4 weeks ago
4MNtravelers Twin Cities
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  • Reviews (54)
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54 people have reviewed this hotel

Traveler rating
    29
    17
    6
    1
    1
See reviews for
23
12
1
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Any
English first
Twin Cities
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter and I enjoyed staying here last weekend. The parking lot was nearly full but it was so nice and quiet. Didn't get a chance to use the pool but it looked very inviting. There were fresh cookies at the front desk and coffee and apples in the room with the fireplace. The room was spotlessly clean. The extra... More

Was this review helpful? Yes
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review

Thank you for taking the time to review the Country Inn & Suites West Bend Wisconsin. We are very pleased that you enjoyed your time here. We strive to provide a clean and comfortable stay for all our guests, and it appears we succeeded! Thank you for staying, and we hope to see you again the next time your travels... More

Hartford, Wisconsin
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed June 12, 2014

I have emailed staff to no response. As a club carlson member I enjoy being looked at as one. Upon checkin nobody mentioned by using of points for my stay or anything of being a club carlson member. With that said I also experienced what was about 25 minutes worth of a wait for a crib in which I specified... More

Was this review helpful? Yes
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review

Justin, I am very sorry you had a less than satisfactory stay at our hotel. I also apologize for not responding to you offline, but this is the first I am hearing of your experience. Please contact the hotel directly so that we may may discuss your experience. More

North Branch, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

We recently traveled to West Bend for a family funeral, and the staff couldn't have been more accommodating and pleasant. From the moment we checked in to when we walked out the door. The rooms are nice and spacious , and incredibly clean. We stayed in a suite with a small living room area which was perfect for visiting with... More

Was this review helpful? Yes
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review

Thank you so much for your kind words about the Country Inn & Suites - West Bend. We are so sorry for your loss, but I am glad that our staff was able to make things a little easier for you through this difficult period. I hope to see you again when your travels bring you back to the area.... More

Porter, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed May 11, 2014 via mobile

We were in town for the Horicon Bird Festival and to celebrate my birthday. We found that we had arrived in the middle of a lobby/breakfast room remodeling, but the pleasant check-in clerk made us feel at home so we had high hopes for our stay. Found a small problem with the air conditioning in that the thermostat is in... More

Was this review helpful? Yes
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review

Kathy, I am very sorry that the actions of other guests and the design of our Air movement system caused you to have a less than satisfactory stay. We will discuss the noise situation with our Front Desk staff to see how we can avoid that from happening to anyone else in the future. More

Raymond, Illinois, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 24, 2014

This hotel was such a pleasant place to stay. The rooms were quiet, clean and reasonable. The homey feeling of the warm fireplace and beautiful oak woodwork added to the overall appeal of this hotel. Breakfast included waffles, fresh fruit, yogurt , cereal, oatmeal and much more. I would definitely recommend this Country Inn & Suites.

Was this review helpful? Yes
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review

Dianne H, Thank you so much for your positive comments about your stay at the Country Inn & Suites - West Bend. We are truly grateful for your business, and we hope to see you again when your travels bring you back to West Bend! More

Chicago, Illinois
1 review
5 of 5 stars Reviewed April 24, 2014

Stayed here for 5 months after trying other WB hotels. Guy (manager) always makes sure that I am taken care of and Aleha (Front Desk) is one of the nicest people in the world and consistently makes certain that my room accommodations are perfect. Though there is no gym, they provide access to a FULL SERVICE gym (Anytime Fitness) that... More

Was this review helpful? Yes
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review

Rob, Thank you so much for your kind words about the Country Inn & Suites - West Bend! We are so happy you chose us to be your "Home away from Home" while doing work in West Bend. We do not say good-bye here, so... See you later! More

West Bend, Wisconsin
Top Contributor
50 reviews 50 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 20, 2014

2-3 times a year for the past 6-7 years I have family from out of town stay here for a couple days. Our kids usually spend the night with them. Kids love swimming in the small pool and the morning breakfast. When we are visiting the rooms and hotel always appears clean and staff has been friendly. No complaints from... More

Was this review helpful? Yes
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review

Brian H, Thank you for taking the time to write a review regarding the Country Inn & Suites - West Bend Wisconsin. We are very appreciative of your recomendation of us when hosting out of town guest. I am so glad that they, and your children, are able to experience all that the hotel has to offer. We hope to... More

Pulaski
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 30, 2014

Last time we were in West Bend we stayed at the Hampton Inn. It was full this time so we stayed at the Country Inn. This is definitely the best hotel in West Bend. They had good rates but when they found that we were in town for a relative's funeral they gave us bereavement rates. Everything was great. We... More

Was this review helpful? Yes
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review

msurber, Thank you so much for taking the time to write a review of the Country Inn & Suites West Bend Wisconsin. We truly appreciate the kind words you had for us, even in your time of grieving. I hope that next time you are in town it will be for better reasons, and that you will choose the Country... More

Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 15, 2014 via mobile

Had a pipe break in our home and needed a place for a few weeks. The staff (Tammy & Aleha) we're incredibly helpful. They moved us to a new room when we had difficulty with internet connection. Super accommodating! Breakfasts by Cindy were well stocked and a perfect start to the morning. If you're stopping in West Bend, this is... More

Was this review helpful? Yes
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review

Evasmia2, Thank you so much for the kind words! We are terribly sorry about the problems you are having with your house, but we sure are glad you chose us to be your home away from home. More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 4, 2014

This is the 2nd year that my husband and I stayed at the Country Inn & Suites by Carlson in West Bend, WI. Despite its being right off a major road (Hwy. 45) it is quiet. The hotel is about a 2 minute walk to the Paradise Movie Theaters. It's close to many cross country ski trails as well as... More

Was this review helpful? Yes
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review

Csucsumama, Thank you so much for the review of the Country Inn & Suites by Carlson, West Bend WI. Gluten Free is becoming more and more prevelant, in addition to the Gluten Free items we currently serve, we are looking into additional offerings. Thank you again for taking the time out to write about your experience here, and we hope... More

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Additional Information about Country Inn & Suites by Carlson _ West Bend

Address: 2000 Gateway Court, West Bend, WI 53095
Phone Number:
Location: United States > Wisconsin > West Bend
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites by Carlson _ West Bend 2.5*
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Also Known As:
Country Inn West Bend
West Bend Country Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
58

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