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Country Inn & Suites By Carlson, West Bend

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2000 Gateway Court, West Bend, WI 53095
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1 room 1 adult
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Country Inn & Suites By Carlson, West Bend
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141 Reviews from our TripAdvisor Community

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Manitowoc, Wisconsin
1 review
2 of 5 stars Reviewed 5 days ago NEW

Yesterday I spoke with a someone who was very helpful and accommodating. I had questions about getting a block of rooms together for a family ski and tubing trip. She provide all the help and details need to go back to my family and discuss all the options. I called back this morning and spoke with "Guy" he has proven... More 

Helpful?
Thank jeremy h
WBGeneralManager, General Manager at Country Inn & Suites By Carlson, West Bend, responded to this review

I apologize about your experience with our reservations system. When we are experiencing a high call volume, or when there is a line of guests at the desk, we occasionally send reservation calls to the reservation call center so that our guests do not have to wait on hold for extended periods. I am sorry that the center kept you... More 

Chicago, Illinois
Level Contributor
154 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My family/I stayed at the Country Inn & Suites in the WB over Christmas and had a fine stay. We had the 1-bedroom suite (kids slept on the sofa bed)... it was huge. Biggest complaint was the door separating the bedroom and the living room was glass with only lace curtains covering it. This didn't provide much privacy/quiet while the... More 

Helpful?
Thank GramCPA
WBGeneralManager, General Manager at Country Inn & Suites By Carlson, West Bend, responded to this review

Thank you for the kind words regarding Country Inn & Suites - West Bend WI. We are very pleased that you enjoyed the hotel and its amenities, and we hope to see you again when your travels bring you back to the area. At your service, Guy Fox, GM More 

Cannon Falls, Minnesota
1 review
5 of 5 stars Reviewed November 16, 2015

Great experience. Nice and clean. Friendly, accomodating and efficient staff. A little tricky to find once you've left the freeway. As typical of newer hotels, it lacks any practical ceiling lighting as well as space, other than the bathroom, for doing anything requiring a well light mirror.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank LeAnn T
WBGeneralManager, General Manager at Country Inn & Suites By Carlson, West Bend, responded to this review

Thank you for taking the time to review Country Inn & Suites West Bend WI. I apologize that the lighting in the room did not meet your expectations. I will pass this information along and, hopefully, we can get this matter resolved. At your Service Guy Fox, GM More 

Boulder Junction, Wisconsin
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 14, 2015 via mobile

We stayed on a Thursday. The hotel was very clean. Good continental breakfast. Staff overall was good. Only negative was the highway noise. While it was not terrible my wife woke up when a truck went by. I heard traffic a few times. I do like this chain.

Helpful?
Thank therealcyclops
WBGeneralManager, General Manager at Country Inn & Suites By Carlson, West Bend, responded to this review

Thank you for taking the time to review Country Inn & Suites West Bend WI. We appreciate the feedback, and hope to see you when your travels bring you back to the area. At your service, Guy Fox GM More 

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