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Crowne Plaza Milwaukee West Hotel

3.5 of 5 10499 Innovation Drive, Wauwatosa, WI 53226
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Certificate of Excellence 2014
Crowne Plaza Milwaukee West Hotel
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Crowne Plaza Milwaukee West Hotel
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231 reviews from our community

Traveler rating
    124
    75
    22
    6
    4
See reviews for
63
46
16
80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wisconsin
Contributor
12 reviews 12 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I travel a lot for work and pleasure. Whenever I have a chance, I stay at the Crowne Plaza in Wauwatosa, WI. Even when it means I will need to drive 10 mi to get to the training site I sometimes work in. The staff has stayed consistent (which speaks to good leadership and happy employees), the food is amazing... More 

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San Diego, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were most pleased with the physical facility, the restaurant and, most importantly, by the staff. We were there because of proximity to the medical center, and they made it easy for us. Shuttle service was a wonderful plus.

Was this review helpful? Yes
Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

My family had a sewer issue and had to stay the night at a local hotel. The staff was thoughtful and kind. When my family and I entered the lobby I was identified by name (we had only talked over the phone, we never met). I highly recommend this lovely hotel. The rooms were beautiful, the buffet breakfast was delicious... More 

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Marinette, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Crowne for Business over the course of a year, often 2-3nights a week. Since I travel so frequently I am very particular about where I stay. What is most important to me is: Cleanliness, Comfort and overall accommodations This hotel has it all. From the front desk staff who was always professional, friendly, welcoming to the... More 

Was this review helpful? Yes
Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Barbara F. Thank you so much for taking time out of your busy schedule to leave a review about our property! It is spectacular to hear that our staff has delivered seamless service to you on such a consistent basis. We will be sure to pass these kind words along to all staff. Thank you for being a loyal... More 

Los Angeles
Top Contributor
98 reviews 98 reviews
40 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on business. First impressions are always important, and my first one was horrible. The young lady with long brown hair at the front desk had zero idea of customer service, and was not nice, welcoming, informative -- nothing. In fact, she was rude. If it wasn't late at night, I would have turned around and walked out. When... More 

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Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear JamesBondLosAngeles, Thank you for your review. We are disappointed to hear about the first impression that our desk delivered. The service that we deliver to our guests is our main priority, in all departments of our hotel. This is concerning ,and will most definitely be looked into. If in the area in the future, we hope that you would... More 

CT
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here recently for a few nights while traveling for business. It was first time staying in a Crowne Plaza as I normally stay in Courtyards or the like when traveling. I came away very impressed with this property. The room was very nice and clean. My only suggestion would be better supplied toiletries. They were very small and... More 

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Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear BAvallone, Thank you so much for you detailed review of your stay! It is great to hear that our property made a great impression on you! We are happy to hear that you were able to enjoy some of the amenities that we offer such as our full service restaurant and our complimentary shuttle! We look forward to your... More 

Pembroke, Canada
Top Contributor
64 reviews 64 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 6, 2014

A large group of us recently stayed at this hotel for a business event. We were so disappointed in the professionalism shown by the Front Desk Staff for absolutely no reason at all. We drove about 17h straight to get to this hotel and had, most likely, the most difficult time that I have ever had checking in to a... More 

Was this review helpful? Yes 1
Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear luckyduck_307, We are terribly sorry to hear about the service you received from our front desk staff. We assure you this is not the level of service our staff is trained to deliver. Thank you for bringing this to our attention. We are glad to hear our staff in the Food and Beverage department delivered exceptional service! Thank you... More 

Milwaukee, Wisconsin
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2014

We really love this place. We are local and stay here a few times a year as a local "getaway". It's centally located, has free parking, an indoor pool with whirlpool and we've never had a problem with noise. We have always found the staff to be the most helpful, friendly team- they will do what they can to ensure... More 

Was this review helpful? Yes
Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Beth W, Thank you so much for your review! We are very happy that you love staying with us! We understand how important getaways are, and its good to know that we are able to provide such a relaxing environment for you and your family. Thank you for sharing your experience, and we look forward to your next visit. More 

Sioux Falls, South Dakota
Top Contributor
171 reviews 171 reviews
35 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 11, 2014

This location was selected for me as the site of a meeting which I attended, but it was a 'good choice'. Every aspect of the experience was extremely positive -- efficient and friendly people checked us in -- we had lunch at the restaurant in the hotel and the wait staff was helpful and cheerful. The room are large --... More 

Was this review helpful? Yes
Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear RichardB562, We are thrilled to hear that your stay at our property was a great first impression! We are lucky to have such a wonderful staff and we appreciate you noticing the level of service they strive to deliver! We look forward to your visits to Milwaukee! More 

Iowa
Top Contributor
144 reviews 144 reviews
97 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed October 9, 2014

I've stayed here several times on business, and did so again recently. My group had the hotel cater both a dinner and breakfast; both food and service were excellent. Rooms are comfortable and spacious and have that rarity of enough outlets (the reading lights are also a nice feature, as is the magnifying mirror in the bathroom). Just one minor... More 

Was this review helpful? Yes
Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Fuzby, Thank you for your review. We appreciate your kind words about the food provided for your meeting! We apologize about not having tea in the room, however, if you stay with us in the future, we would be happy to bring you tea packets to your room for you! We generally have a good selection of varieties available!... More 

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Additional Information about Crowne Plaza Milwaukee West Hotel

Address: 10499 Innovation Drive, Wauwatosa, WI 53226
Phone Number:
Location: United States > Wisconsin > Wauwatosa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Milwaukee West Hotel 3.5*
Number of rooms: 198
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Also Known As:
Crowne Plaza Wauwatosa

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