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Crowne Plaza Milwaukee West Hotel

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10499 Innovation Drive, Wauwatosa, WI 53226
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Crowne Plaza Milwaukee West Hotel
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261 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Nice hotel but a bit over priced considering the plain Jane rooms. No fridge or microwave. Wonderful shuttle service to the ballpark and local restaurants. Great salad bar and typical American food in the restaurant. It was nice to stay in and eat rather than going back out into the city having been out and about all day. We weren't... More 

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Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Catherine C, Thank you for stopping by to leave a review about your stay! We apologize that you were not able to utilize our pool area due to the chlorine smell, thank you for bringing this to our attention, as we will have our maintenance team look into this. We are happy to hear that our complimentary shuttle to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Crown Plaza June 11-14, 2015. We totally enjoyed our stay. The staff were so friendly and accommodating in all areas of the hotel - front desk, room staff, bar and restaurant. We ate breakfast there most mornings and it was delicious. The bar area we felt was roomy enough for friends and family to gather each... More 

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Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2015

I stayed at the hotel over Memorial Weekend with some friends and witnessed a severe lack of professionalism on Monday evening by what appeared to be a manager of some sort. I don’t know her name, but she was younger, had brown hair, and wore a blue shirt (not a uniform like the girl at the desk.) At first I... More 

Was this review helpful? Yes 1
Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear CMJ28, Thank for your review of our hotel. We appreciate you bringing the subject at hand to our attention. Please note, that this is not normal behavior of our management and supervisory team, and this situation will most certainly be addressed. On the other hand, we are happy to hear that the other aspects of your stay were satisfactory.... More 

Circleville, Ohio, United States
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 21, 2015 via mobile

Complementary shuttle for a 1.5 mile radius makes this property convenient for business travelers. Rooms are spacious and quiet. A special treat is the package of lotions that contributes to a restful night.

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Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Marsha D, Thank you for your review. We are happy to hear that our complimentary shuttle worked out well for you! Please note, that our shuttle actually travels within a 5 mile radius of the hotel! So should you need to be transported anywhere within that radius we can make that happen! (guaranteed by reservation of course!) Thank you... More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 13, 2015

Had an excellent stay while going north a few miles to catch a Cubs game vs the Brewers. The hotel had nice amenities (bar, restaurant, etc). We bought the Brewers package for the ride and two drinks, just to find out the shuttle is free. Plus the drinks were restricted to really basic drinks. Next time, skip the package and... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear PalatableQuasar, Thank you for taking a moment to tell us about your experience at our property. It is nice to hear that you were satisfied with our hotel's amenities. However, we regret to know that your stay would have been perfect had it not been for your bar experience and for that, we offer our sincere apology. We will... More 

Memphis
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 11, 2015

This was a very nice hotel. I cannot say enough for the wonderful front desk staff they were very accomodating. The breakfast was very good and I enjoyed dinner good as well but dinner selection was limited.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Lil14, Thank you for being our guest and for taking the time to write your review. We appreciate the compliments of our breakfast selections and great service provided by front desk. Despite your great feedback, we have noticed that you have rated one star. We would like to know if your have other concerns that we can give assistance.... More 

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 10, 2015

Nice and comfortable hotel against a fair price. Room and bathroom are nice, tidy and quite but could use an upgrade. Beds are perfect though! Would nit recommend to talk breakfast in the hotel. They offer buffet (very limited to be honest) and a la cart. Can get more value for money outside the hotel.

Was this review helpful? Yes
Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear PedroPata, Thank you so much for your review! We appreciate the compliments of the tidiness and comfort of our hotel. Our beds are pretty amazing! However, we apologize that you did not enjoy our breakfast options as much! Thank you again for you review, and we hope that if in the area in the future, you would keep us... More 

United States
Top Contributor
131 reviews 131 reviews
37 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed May 6, 2015

I stayed at this hotel for a long stay a number of years ago. I know the general manager changed since then, and I was so pleased to see that the excellent service commitment he brought to the hotel when it was new has stuck. Excellent professional service - top to bottom. Newer, clean rooms and public areas, including a... More 

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Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Filipendulous, Thank you SO much for your review! Such kind words coming from a well traveled guest, such as yourself, means a lot! Our staff takes pride in the service we deliver to our guests, and we are happy to hear that even after 7 years, our staff is still doing what they do best! Thank you again for... More 

Fort Worth, TX
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 1, 2015 via mobile

My husband and I stayed one night at the Crowne Plaza on an 8 day road trip. The room was an average room with a desk and one chair. There was no refrigerator or microwave if you like that in a hotel room. The bath amenities were great! Energizing leg and foot lotion that really worked. The noise came from... More 

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Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear DLWhite, Thank you for your review. We are very sorry to read that you did not receive a good nights rest while at our property! Our guests comfort is our number one priority and we will most definitely. have our maintenance team take a look, and ensure our doors are closing as they should! We are happy to hear... More 

Lansing, Michigan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 26, 2015

I stayed here for two nights in late April 2015. The hotel is accessible from the highway and located within few minutes drive to the mall, the zoo, etc. I arrived at the hotel at 2:35 p.m. after an exhausting trip and the receptionist was rigid and refused to check me in before 3 p.m. The $12 breakfast buffet was... More 

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