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Crowne Plaza Milwaukee West Hotel

3.5 of 5 10499 Innovation Drive, Wauwatosa, WI 53226
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Certificate of Excellence 2014
Crowne Plaza Milwaukee West Hotel
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Crowne Plaza Milwaukee West Hotel
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233 reviews from our community

Traveler rating
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    22
    6
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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GREEN BAY
Top Contributor
408 reviews 408 reviews
58 hotel reviews
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great West Milwaukee location for the zoo, state fair, Mayfair Mall and other shopping. $83 rack rate through Pettit Ice Center for a 2 day event I was attending. Front desk was exceptionally efficient and friendly. The king bed room was clean and well appointed. Only thing keeping from 5 rating... Pillows are a little too big to get really... More 

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Greenville, Wisconsin, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked an executive floor with 2 queen beds. We are a family of 4 with 2 small children (age 2 & 5). We chose this hotel since it was close to Children's Hospital. The check in was smooth, the room was nice, and the pool/hot tub area was small but still very nice for us. The kids had a... More 

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Wisconsin
Contributor
12 reviews 12 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 18, 2014

I travel a lot for work and pleasure. Whenever I have a chance, I stay at the Crowne Plaza in Wauwatosa, WI. Even when it means I will need to drive 10 mi to get to the training site I sometimes work in. The staff has stayed consistent (which speaks to good leadership and happy employees), the food is amazing... More 

Was this review helpful? Yes
Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Gay P, Thank you so much for your review. It is rewarding to all of our staff when a guest says that we are their favorite hotel! We understand that traveling is not always easy, and when guests stay with us we try our hardest to be their home away from home! Thank you again for recognizing our property... More 

San Diego, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

We were most pleased with the physical facility, the restaurant and, most importantly, by the staff. We were there because of proximity to the medical center, and they made it easy for us. Shuttle service was a wonderful plus.

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Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Richard P, Thank you for your review. We are very happy to hear that you enjoyed your stay at our hotel. We are also glad that our complimentary shuttle worked out well for you as well. We hope should your travels bring you back to the Milwaukee area, we would be your choice in lodging needs. Happy Holidays! More 

Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 13, 2014

My family had a sewer issue and had to stay the night at a local hotel. The staff was thoughtful and kind. When my family and I entered the lobby I was identified by name (we had only talked over the phone, we never met). I highly recommend this lovely hotel. The rooms were beautiful, the buffet breakfast was delicious... More 

Was this review helpful? Yes
Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Shannon K, Thank you for stopping by to share your experience with our hotel! We are thrilled to hear that our staff took care of you and your family during such a stressful time! We appreciate your recommendation. Happy Holidays to you and your family! More 

Marinette, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

I stayed at the Crowne for Business over the course of a year, often 2-3nights a week. Since I travel so frequently I am very particular about where I stay. What is most important to me is: Cleanliness, Comfort and overall accommodations This hotel has it all. From the front desk staff who was always professional, friendly, welcoming to the... More 

Was this review helpful? Yes
Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Barbara F. Thank you so much for taking time out of your busy schedule to leave a review about our property! It is spectacular to hear that our staff has delivered seamless service to you on such a consistent basis. We will be sure to pass these kind words along to all staff. Thank you for being a loyal... More 

Los Angeles
Top Contributor
99 reviews 99 reviews
40 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed December 10, 2014

Stayed here on business. First impressions are always important, and my first one was horrible. The young lady with long brown hair at the front desk had zero idea of customer service, and was not nice, welcoming, informative -- nothing. In fact, she was rude. If it wasn't late at night, I would have turned around and walked out. When... More 

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Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear JamesBondLosAngeles, Thank you for your review. We are disappointed to hear about the first impression that our desk delivered. The service that we deliver to our guests is our main priority, in all departments of our hotel. This is concerning ,and will most definitely be looked into. If in the area in the future, we hope that you would... More 

CT
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 4, 2014

I stayed here recently for a few nights while traveling for business. It was first time staying in a Crowne Plaza as I normally stay in Courtyards or the like when traveling. I came away very impressed with this property. The room was very nice and clean. My only suggestion would be better supplied toiletries. They were very small and... More 

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Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear BAvallone, Thank you so much for you detailed review of your stay! It is great to hear that our property made a great impression on you! We are happy to hear that you were able to enjoy some of the amenities that we offer such as our full service restaurant and our complimentary shuttle! We look forward to your... More 

Pembroke, Canada
Top Contributor
87 reviews 87 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 6, 2014

A large group of us recently stayed at this hotel for a business event. We were so disappointed in the professionalism shown by the Front Desk Staff for absolutely no reason at all. We drove about 17h straight to get to this hotel and had, most likely, the most difficult time that I have ever had checking in to a... More 

Was this review helpful? Yes 1
Lynda K, Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear luckyduck_307, We are terribly sorry to hear about the service you received from our front desk staff. We assure you this is not the level of service our staff is trained to deliver. Thank you for bringing this to our attention. We are glad to hear our staff in the Food and Beverage department delivered exceptional service! Thank you... More 

Milwaukee, Wisconsin
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2014

We really love this place. We are local and stay here a few times a year as a local "getaway". It's centally located, has free parking, an indoor pool with whirlpool and we've never had a problem with noise. We have always found the staff to be the most helpful, friendly team- they will do what they can to ensure... More 

Was this review helpful? Yes
Lynda K, Front Office Manager at Crowne Plaza Milwaukee West Hotel, responded to this review

Dear Beth W, Thank you so much for your review! We are very happy that you love staying with us! We understand how important getaways are, and its good to know that we are able to provide such a relaxing environment for you and your family. Thank you for sharing your experience, and we look forward to your next visit. More 

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Additional Information about Crowne Plaza Milwaukee West Hotel

Address: 10499 Innovation Drive, Wauwatosa, WI 53226
Phone Number:
Location: United States > Wisconsin > Wauwatosa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Milwaukee West Hotel 3.5*
Number of rooms: 198
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Also Known As:
Crowne Plaza Wauwatosa

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