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Holiday Inn Express Milwaukee- West Medical Center

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11111 West North Ave, Wauwatosa, WI 53226
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Holiday Inn Express Milwaukee- West Medical Center
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Holiday Inn Express Milwaukee- West Medical Center
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86 reviews from our community

Traveler rating
    17
    28
    19
    11
    11
See reviews for
23
15
5
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atlanta, GA
Top Contributor
57 reviews 57 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

great hotel, great location, good breakfast, friendly service, shuttle service was a welcomed surprise. Stayed in the king suite, very roomy and bed was comfortable. The workout room could have more up to date equipment but other than that, this hotel was top notch!

Was this review helpful? Yes
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Dear ImSlayer, We appreciate your kind words and are happy that you enjoyed your stay at our hotel. Our central location in the Milwaukee metro area is so convenient to many restaurant, shopping and entertainment options. I am also glad that you were able to take advantage of the complimentary shuttle service. IF your travels bring you back to the... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 13, 2015

We were pleased with our booking through Hotels.com, until we woke-up the next morning to find ants in our bed and bathroom! There was snow outside, and the middle of January! When we reported this to the front desk, they took our contact information with a promise that a manager would be in contact with us; Apparently there was no... More 

Was this review helpful? Yes 1
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Debbie, We were surprised to hear that there were ants in your room in winter in Wisconsin! That was a first for us but want you to know that our Maintenance Engineer and General Manager have been made aware of that and have followed up. Thank you for bringing it to our attention. I hope you will give us another... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 16, 2014

This is the worst hotel I have ever stayed in in my 38 years of living. Probably because I am here on business and did not book our room and could not leave. But this room is disgusting. When I first came in a noticed brown stains on my bed linen. Then I proceeded into the r restroom to freshen... More 

Was this review helpful? Yes 1
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

On behalf of the hotel staff, we are so sorry that you did not have a great experience and that it did not live up to your expectation of the HI Express brand! I assure you that we have addressed these issues with maintenence and the housekeeping staff and we are working to make sure this does not happen again!... More 

Chicago, Illinois
Top Contributor
128 reviews 128 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 2, 2014

The location was pretty nice. Wauwatosa is a nice town with a cute downtown area and nice eateries. It's very close to downtown Milwaukee as well (about 15 minutes by car). The breakfast was good and the rooms were cozy. The staff was also very accommodating and friendly. We would definitely stay again if we're in town.

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sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Thank you for taking the time to share your thoughts. Our hotel offers a great location-very central in the metro area and close to the quaint are of downtown Wauwatosa. We look forward to your return. Warm Regards, Sue Walton More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 2, 2014

This is just an average hotel, probably nicer hotels in area . I was under the impression a Holiday Inn Express would be more up to date. Booked online so wasn't sure what we would get. Room was clean but dated. Staff was friendly after you approached them, we are from the south where you talk to people. The place... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Dear Beachfix, Thank you for taking the time to express your thoughts and concerns. We're pleased to know you liked the friendliness of our staff. We're sorry you were not well satisfied with your overall stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to... More 

Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 21, 2014

I am a IHG platinum member Pros: Clean room Comfortable Bed Great channel lineup with nice sized TV Pretty good breakfast spread...Chobani yogurt was a plus Cons: The most expensive holiday inn express ive stayed in within the midwest, but similar pricing to other hotels in the area Internet was very slow and at time unusable, as I do remote... More 

Was this review helpful? Yes 1
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Thank you for taking the time to review our hotel and for being an IHG Rewards Member! We are working hard to improve the issues you raised . IF you would like to discuss them in more detail please feel free to contact me directly -- sue.walton@pillarhotels.com More 

The Villages, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

Great hotel! Bed and pillows were comfortable! Free breakfast was exceptional. Hotel staff were very friendly from the check in person to housekeeping to maintenance personnel. Room and hotel were very clean. Love the free coffee 24/7. It seemed like the hotel was full but very quiet. Our room was on the first floor and next to an outside sitting... More 

Was this review helpful? Yes 1
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

We are pleased that you enjoyed your accommodations and stay at our hotel. I am glad that you mentioned the great central location we have-- right next to a major mall and many restaurants/entertainment/shopping venues within walking distance. Thanks for taking the time to share your thoughts. Please come back and see us again! Warm Regards, Sue Walton More 

Atlanta, Georgia
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 3, 2014

I stayed at the Holiday Inn Express last year, and was very pleased with the room, service, and location of the hotel. Boy, what a difference a year can make! After checking-in to the hotel and proceeding to my room, I was greeted with the dampest room I have ever been in! The sheets were wet to the touch and... More 

Was this review helpful? Yes
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

We appreciate that you took the time to let us know about your stay and on behalf of the hotel staff, I apologize that it fell short of your expectations. We are working hard to improve the issues you raised. Please feel free to contact me directly if I can help you further. Warm Regards, Sue Walton Sales Manager sue.walton@pillarhotels.com... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 30, 2014

I received an upgrade to a king room and it was very spacious. However, the internet was incredibly slow! The toilet was equally slow and completely backed on one of the mornings. There were stains on the wash cloths and towels. The breakfast was pretty typical HIExpress although the room where the food was served was pretty small. A lot... More 

Was this review helpful? Yes
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Thank you for taking the time to review our hotel. I assure you that I have addressed all of the issues you mentioned with the departments heads and General Manager and we are working to correct and improve. We apologize for any inconvenience and if you would like to email me directly, I would be happy to discuss this further.... More 

Lansing, MI
Top Contributor
127 reviews 127 reviews
111 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed July 12, 2014

I've stayed here a few times and each time it is great (except once when a dog kept me up.... I wish they did not allow pets). Check in staff always nice and friendly, hotel is clean, breakfast is always good. It is a little hard to find since it is tucked back behind a Denny's. It is close to... More 

Was this review helpful? Yes
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Thank you for sharing your thoughts and experience! We are a pet friendly hotel but there should not be any pet noise that would disturb any of our other quests. I wish we had known about the barking so we could have addressed it. I apologize for that but glad you were happy overall. Our location is so central to... More 

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