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Holiday Inn Express Milwaukee- West Medical Center

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11111 West North Ave, Wauwatosa, WI 53226
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Holiday Inn Express Milwaukee- West Medical Center
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Holiday Inn Express Milwaukee- West Medical Center
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90 Reviews from our TripAdvisor Community

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Traveler rating
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    30
    19
    11
    11
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24
15
5
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Hudsonville, Michigan, United States
Level Contributor
9 reviews
5 of 5 stars Reviewed 1 week ago

We rented two king rooms for 4 people. We had excellent and friendly service at the desk when we arrived. We were given the free wifi code with our room keys - no need to ask. We were very comfortable and had plenty of room - maybe too much! The rooms were quiet and the beds were comfortable. We appreciated... More 

Was this review helpful? Yes
Adam D, General Manager at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Fantastic! We're thrilled to hear that you enjoyed your stay with us, and were able to enjoy our spacious rooms and the wonderful king sized beds!! Please come back soon! Thank you for your posting! More 

New Jersey
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago

If you want to be feel at home in a hotel, this is the place. Everyone we encountered at the front desk, in housekeeping, and the breakfast room went out of their way to be sure we were enjoying our stay. A special shout-out to Mary who took meticulous care of the breakfast room and hustled to be sure it... More 

Was this review helpful? Yes
Adam D, General Manager at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

We love to hear about our associates treating our guests right! Thank you for your posting, we will be sure to share your comments with Mary and our entire team! Please let us know should this ever NOT be your experience with us! We look forward to having you back with us again soon! More 

Dallas, Texas
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 28, 2015

And they keep the coffee out all day which is always a nice touch in my opinion. My housekeep Kenyetta left me a nice note to see when I came back from a long work day. The beds were comfortable. I like the firm and soft pillow choices. I wish it had a desk and the doors slam really loud... More 

Was this review helpful? Yes
Adam D, General Manager at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Hello and thank you for your posting! We love to hear about our associates, and proud to have Kenyetta on our team! Thank you for taking the time to recognize her. Please come back and see us again soon we'll have the coffee waiting!! More 

Madison, Wisconsin, United States
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 6, 2015

This is my first visit here. The staff is so friendly, even the maids said hi to me. Nice touch. The room was nice. The bed was good and the room was comfortable. I will definitely stay here again....

Was this review helpful? Yes
Adam D, General Manager at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Wonderful! We love hearing about our team, thank you for your posting! We hope that you'll be back soon, and if there is ever anything not right with your experience with us, please tell us right away so we may fix it for you! More 

Atlanta, GA
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed March 16, 2015 via mobile

great hotel, great location, good breakfast, friendly service, shuttle service was a welcomed surprise. Stayed in the king suite, very roomy and bed was comfortable. The workout room could have more up to date equipment but other than that, this hotel was top notch!

Was this review helpful? Yes
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Dear ImSlayer, We appreciate your kind words and are happy that you enjoyed your stay at our hotel. Our central location in the Milwaukee metro area is so convenient to many restaurant, shopping and entertainment options. I am also glad that you were able to take advantage of the complimentary shuttle service. IF your travels bring you back to the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 13, 2015

We were pleased with our booking through Hotels.com, until we woke-up the next morning to find ants in our bed and bathroom! There was snow outside, and the middle of January! When we reported this to the front desk, they took our contact information with a promise that a manager would be in contact with us; Apparently there was no... More 

Was this review helpful? Yes 1
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Debbie, We were surprised to hear that there were ants in your room in winter in Wisconsin! That was a first for us but want you to know that our Maintenance Engineer and General Manager have been made aware of that and have followed up. Thank you for bringing it to our attention. I hope you will give us another... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 16, 2014

This is the worst hotel I have ever stayed in in my 38 years of living. Probably because I am here on business and did not book our room and could not leave. But this room is disgusting. When I first came in a noticed brown stains on my bed linen. Then I proceeded into the r restroom to freshen... More 

Was this review helpful? Yes 1
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

On behalf of the hotel staff, we are so sorry that you did not have a great experience and that it did not live up to your expectation of the HI Express brand! I assure you that we have addressed these issues with maintenence and the housekeeping staff and we are working to make sure this does not happen again!... More 

Chicago, Illinois
Level Contributor
136 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed September 2, 2014

The location was pretty nice. Wauwatosa is a nice town with a cute downtown area and nice eateries. It's very close to downtown Milwaukee as well (about 15 minutes by car). The breakfast was good and the rooms were cozy. The staff was also very accommodating and friendly. We would definitely stay again if we're in town.

Was this review helpful? Yes
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Thank you for taking the time to share your thoughts. Our hotel offers a great location-very central in the metro area and close to the quaint are of downtown Wauwatosa. We look forward to your return. Warm Regards, Sue Walton More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 2, 2014

This is just an average hotel, probably nicer hotels in area . I was under the impression a Holiday Inn Express would be more up to date. Booked online so wasn't sure what we would get. Room was clean but dated. Staff was friendly after you approached them, we are from the south where you talk to people. The place... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Dear Beachfix, Thank you for taking the time to express your thoughts and concerns. We're pleased to know you liked the friendliness of our staff. We're sorry you were not well satisfied with your overall stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to... More 

Chicago, Illinois
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 21, 2014

I am a IHG platinum member Pros: Clean room Comfortable Bed Great channel lineup with nice sized TV Pretty good breakfast spread...Chobani yogurt was a plus Cons: The most expensive holiday inn express ive stayed in within the midwest, but similar pricing to other hotels in the area Internet was very slow and at time unusable, as I do remote... More 

Was this review helpful? Yes 1
sue_walton, Director of Sales at Holiday Inn Express Milwaukee- West Medical Center, responded to this review

Thank you for taking the time to review our hotel and for being an IHG Rewards Member! We are working hard to improve the issues you raised . IF you would like to discuss them in more detail please feel free to contact me directly -- sue.walton@pillarhotels.com More 

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