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Extended Stay America - Milwaukee - Waukesha

2.0 of 5
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2520 Plaza Court, Waukesha, WI 53186-1819
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Extended Stay America - Milwaukee - Waukesha
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40 Reviews from our TripAdvisor Community

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India
Level Contributor
122 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed December 14, 2015

Extended Stay America is no frills Tourist/Business hotel suitable for budget stay. Located very near to the business center and shopping malls at Wauwatosa near Milwaukee. It deserves more cleanliness as there is misty smell from carpets, The rooms have makeshift kitchen where you can prepare some tinned food from nearby malls.

Helpful?
Thank Meheryar B
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Louisville, Kentucky
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed August 20, 2015

This is just a really average hotel. They didn't offer hot breakfast, although the kitchenette's in the room were sufficient to make your own. You have to ask the front desk to brink you utensils in a bin, however, because they apparently are stolen frequently. We stayed during Summerfest, so it got pretty loud at times, and there were some... More 

Helpful?
Thank Brynn S
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Thank you for your recent review of your stay. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for... More 

Milwaukee, WI
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 18, 2015

Based on the price per night – I thought this would be a nice hotel. The room was not worth the amount of money they charge, it was not clean. I felt like the only time the room was cleaned is when I was there watching the maid. The frig and microwave was handy. I stayed at a Best Western... More 

Helpful?
Thank Milwaukee08
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to your expectations. In response to your feedback, I have met with the staff and we will re-train them to ensure that this housekeeping issue is not repeated. Thank you very much for providing us with your... More 

Bangalore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 13, 2015

1. Good home atmosphere - Positive 2. Charges are on higher side with respect to quality - Negative 3. Carpet looked clean but when you walk bare foot your legs will get dirty - Negative 4. Breakfast is with limited food in fact nothing Hot - Negative

Helpful?
Thank SurajVerma
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the comfort of our hotel; however, we apologize for the cleanliness issues you experienced and that our grab-and-go breakfast was unsatisfactory. To uphold our company's high standards, we will be reviewing our cleaning and room inspection procedures with our... More 

Monroe, Louisiana
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 29, 2015

Over the past 15-years, we've stayed at this location of ESA about a dozen times. The previous visit was about 3-years ago and we thought it was going downhill, because the maintenance was not being done. We weren't able to make our annual trip for the past couple of years and were a bit dubious to make a reservation here... More 

Helpful?
Thank woscar
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that the shower valve was not installed properly. We are sorry for this issue, but are happy to read that we provided you with a great stay overall. Thank you again for your review. We look forward to seeing you in the future,... More 

Seattle, Washington
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 24, 2015 via mobile

Good: It's fine as far as extended stays go. Pretty clean except for the bathrooms. Typical breakfast, rooms, etc. The Bad: So many live in people they slam doors all night and morning. Wifi is terrible. Location is good with lots to do nearby.

Helpful?
Thank Mikeyy1971
Manager_11525, Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed that the cleanliness of the bathroom and our WiFi service did not meet your expectations. Please accept my apology. As this hotel’s manager, I can assure you that I have addressed the bathroom issues with my staff to ensure your experience... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed March 22, 2015

Stayed to attend our son's Navy graduation. Excellent customer service, friendly staff and wonderful service from Jossy. This hotel provided easy access to the freeway. The staff greatly assisted in all matters. Free breakfast was a great perk, thanks for the great trip.

Helpful?
Thank Carol W
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that the staff was friendly, our location was convenient, and that you enjoyed our grab-and-go breakfast. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 28, 2015

I checked in at 4am guy at the desk was great. I get to my room and it smelled awful I was very tired and just cracked the window. The next morning the smell was worse I call the front desk and the lady comes up. The first red flag was she would not enter the room with me in... More 

Helpful?
1 Thank Chris R
Yarmouth, Maine
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 12, 2014 via mobile

We entered our room and smelled a slight stench, but decided that maybe the air conditioning would help solve the problem. Once I walked into the bathroom, I noticed the black mold which clustered the ceiling. After speaking to the VERY nice front desk attendant, she moved us to a room across the hall which I couldn't even step into... More 

Helpful?
1 Thank kaatier13
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to the friendly front desk attendant are much appreciated; however, I was disheartened to read that there was an unpleasant odor and cleanliness issues in your room. This is unacceptable, and I really appreciate you bringing this to our attention. I... More 

Rancho Santa Margarita, California
Level Contributor
153 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed August 28, 2014

Extended Stay America, Waukesha, Wisconsin was a breath of fresh air after the Extended Stay America in Brookfield, Wisconsin had botched our reservation. We got the room we wanted and it was clean and comfortable with free wi-fi that actually worked well. The front desk was manned by polite, knowledgeable and helpful individuals. I would recommend this facility - but... More 

Helpful?
2 Thank rayu
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Thank you for writing a review of our hotel. We are very glad that we were able to accommodate you and that you enjoyed your clean, comfortable room. We are proud of our staff for providing you with such quality service during your stay. Thank you again for your kind words. We look forward to seeing you in the future,... More 

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