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All 8 Waukesha hotels

Extended Stay America - Milwaukee - Waukesha

2.0 of 5 Hotel   |   2520 Plaza Court, Waukesha, WI 53186-1819
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Extended Stay America - Milwaukee - Waukesha

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Ranked #5 of 8 hotels in Waukesha
A recent review
4 of 5 stars Reviewed February 3, 2014
Jeanette M Appleton, Wisconsin
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25 people have reviewed this hotel

Traveler rating
    8
    4
    2
    6
    5
See reviews for
4
3
2
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Stevens Point, Wisconsin
1 review
2 of 5 stars Reviewed 2 weeks ago

Staff were very professional and the weekend rate was quite reasonable. We stayed here because other family members selected this place while in town for a family funeral. Probably the dirtiest and least maintained place I ever stayed. I do not have very high standards either but if it were not for the funeral situation I would have never allowed... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I appreciate you taking the time to write a review of your experience with us. The housekeeping and maintenance issues that you describe are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken to my staff as well as reviewed our procedures to ensure your experience is not repeated.... More

Appleton, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 3, 2014

This was our first time with Extended Stay and we have stayed in many hotels. We were very happy with the outstanding staff. From the beginning to end they were Great. The bed was amazing,which surprised me because I thought for the price of the hotel we would get a lesser quality bed. I was wrong. The bed was just... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Jeanette - Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed our beds and the service our staff provided from check-in through check-out. We look forward to seeing you in the future, should your travels bring you back to our area. More

Phoenix, Arizona, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 5, 2013

I am here right now. I'm only writing this because I'm awake listening to what I was just told is the dryer in the house laundry vibrating the floor and sounding like non stop lightning outside, banging like crazy. This is at 11:30pm on a week night, I have to get up at 5am, they say it runs 2nd shift... More

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Appleton, Wisconsin
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 25, 2013

This was our first experience at ESA. We would normally stay at the Residence Inn Brookfield or TownPlace but we decided on this one due to it's close proximity to the Sharon Lynn Wilson for the Friday night concert. There are some pretty brutal reviews of this place, but there must have been major changes since those were posted. Staff... More

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Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Clayton - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your room and our staff. We truly enjoyed having you stay with us and hope that you had a great time at the concert! Thank you again for posting your review. I... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2013

I had to be here for two months for business! I was very impressed with the staff! They treated me as if I were the ONLY guest that mattered! The only thing I was upset about was that the other extended stay up the street in brookfield has access to the health club up the street and we don't! Not... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I want to thank you for taking the time to post a review of your stay. I am proud of our team for giving you the great service that you deserve. We truly enjoyed having you stay with us and look forward to having you return to our hotel, or any of our other brand locations, in the future. More

Georgetown, Kentucky
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 2, 2013

I was staying here on business for three months. This location has not been remodeled. The previous location I used was much nicer. This room did seem to be more spacious. My biggest concern was that the room smelled strongly of some type of air spray. The carpet needs replaced or at least cleaned. It is a pet friendly location... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our guest room did not live up to your expectations. In response to your feedback, I am working with our team to make sure that we provide a clean room to all of our guests moving forward. Also, we... More

Olympia Fields
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 7, 2013 via mobile

This hotel had nice but not very knowledgable staff. There was a problem with the TV service for the entire time of my stay and each time I called no one knew about it and no one knew how to fix it. Room smelled

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Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Frank - I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the television in your room did not work and we were unable to fix it properly. In response to your feedback, I am working with the cable company to make sure this does not happen again. Our... More

Kolkata (Calcutta), India
1 review
3 of 5 stars Reviewed May 4, 2013

Low price hotel with good value for money. HAD ONE INCIDENT WITH no hot water and another with a small cockroach in the bathroom. apart from that it was okay. tv in the room could not play videos . there was cable tv . fridge worked / I did not use the kitchen . Internet was pretty good

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the hot water and level of cleanliness in your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I am working with our maintenance and housekeeping team to make sure this does not happen again. Your... More

Dunedin, Florida
1 review
5 of 5 stars Reviewed April 22, 2013

I come up once a year to visit family and friends. I love the idea of having the kitchen to cook my meals and not having to go out to dinner every night. The grab and go breakfast was a nice new touch could grab a cup of coffee before I went to work out.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Wibert - Thank you so much for posting a review of our property. I am glad to read that you were pleased with the in-kitchen and the grab and go breakfast. We totally agree, being able to grab a cup of coffee on the way to working out is really nice! The staff and I would like to thank you... More

Burlington, Wisconsin, United States
Contributor
20 reviews 20 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 1, 2013

My wife and I stayed here after going out with some friends and not wanting to be on the road in the middle of the night in a snowstorm. The room was clean and tidy, the bed was comfortable and the staff was friendly and helpful. For us, that is about all we need.

Was this review helpful? Yes
MackenzieChicago, Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Thanks for not driving in that snowstorm, and letting us keep you safe and warm. We hope to see you again in the near future! More

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Additional Information about Extended Stay America - Milwaukee - Waukesha

Also Known As:
Extended Stay America Waukesha
Extended Stay Waukesha
Waukesha Extended Stay
Address: 2520 Plaza Court, Waukesha, WI 53186-1819
Phone Number:
Location: United States > Wisconsin > Waukesha
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Waukesha
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Milwaukee - Waukesha 2*
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