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Extended Stay America - Milwaukee - Waukesha

2.0 of 5
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2520 Plaza Court, Waukesha, WI 53186-1819
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Extended Stay America - Milwaukee - Waukesha
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Ranked #5 of 8 Hotels in Waukesha
A recent review
5 of 5 stars Reviewed March 22, 2015
Carol W
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34 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Level Contributor
3 reviews
5 of 5 stars Reviewed March 22, 2015

Stayed to attend our son's Navy graduation. Excellent customer service, friendly staff and wonderful service from Jossy. This hotel provided easy access to the freeway. The staff greatly assisted in all matters. Free breakfast was a great perk, thanks for the great trip.

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Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that the staff was friendly, our location was convenient, and that you enjoyed our grab-and-go breakfast. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 1, 2015

I checked in at 4am guy at the desk was great. I get to my room and it smelled awful I was very tired and just cracked the window. The next morning the smell was worse I call the front desk and the lady comes up. The first red flag was she would not enter the room with me in... More 

Was this review helpful? Yes 1
Yarmouth, Maine
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 12, 2014

We entered our room and smelled a slight stench, but decided that maybe the air conditioning would help solve the problem. Once I walked into the bathroom, I noticed the black mold which clustered the ceiling. After speaking to the VERY nice front desk attendant, she moved us to a room across the hall which I couldn't even step into... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to the friendly front desk attendant are much appreciated; however, I was disheartened to read that there was an unpleasant odor and cleanliness issues in your room. This is unacceptable, and I really appreciate you bringing this to our attention. I... More 

Rancho Santa Margarita, California
Level Contributor
120 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed August 28, 2014

Extended Stay America, Waukesha, Wisconsin was a breath of fresh air after the Extended Stay America in Brookfield, Wisconsin had botched our reservation. We got the room we wanted and it was clean and comfortable with free wi-fi that actually worked well. The front desk was manned by polite, knowledgeable and helpful individuals. I would recommend this facility - but... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Thank you for writing a review of our hotel. We are very glad that we were able to accommodate you and that you enjoyed your clean, comfortable room. We are proud of our staff for providing you with such quality service during your stay. Thank you again for your kind words. We look forward to seeing you in the future,... More 

Waukesha, Wisconsin
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 20, 2014

Have been here two weeks rolling into week three. Good: plenty of pillows; comfy bed; small buisness center with free printing, faxing and shredding avalible; a kirchen that functioned; full size fridge; Staff is amazingly friendly, who ever does H.R./P.R. stuff needs an atta boy; Brent the manager treated me as if I was only guest there, Arriana was super... More 

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Tucson, Arizona
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 16, 2014

we had to move and needed a safe place to stay in between its was clean, nice helpful staff good location close to shopping and freeway very quiet free computer and printer use laundry clean coffee decent

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to hear that we were able to provide you with a clean, quiet, convenient stay. I am especially proud to read that our staff was helpful and accommodating. Thank you again for your kind words. The staff and I would love to provide... More 

Waukesha, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

I am delighted with the service, the convenience, and the value of the room I am staying in. I am 2 weeks into a 2 month stay, and so far, it has been a very refreshing experience. Courteous, fair customer service; and a willingness, even enthusiasm to accommodate special requests. I highly recommend this location, especially for temporary housing over... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Thank you for taking the time to post such a wonderful review of our hotel. I am glad that you are enjoying your clean room and the quality customer service provided by our staff. I will be sure to share your kind remarks with our entire team. Thank you again for your feedback. We hope to have the opportunity to... More 

Anchorage, Alaska
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 8, 2014

I had the pleasure of visiting Waukesha and staying for over a week at this location of Extended Stay. Staff is really professional, room was clean, and the convenience of a fridge, kitchen range and a microwave made my stay even better. Location is not in walking distance to downtown or other attractions. Lot is clean and well maintained; lawn... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your clean, spacious room and the service our staff provided. I am also pleased to read that you like dour hotel's location. The staff and I would love to provide you with another comfortable stay in... More 

Carol Stream, Illinois, United States
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 22, 2014

The Hotel was very hard to find. It is behind a Holiday inn up on a hill. The room had an odor from the previous meal that was cooked. Thank goodness I always travel with candles. Also there was no ice machine to be found.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you had difficulties finding our location. As well, I am sorry for the odor in your room when you arrived. Your comments will be very helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to... More 

Stevens Point, Wisconsin
2 reviews
2 of 5 stars Reviewed March 31, 2014

Staff were very professional and the weekend rate was quite reasonable. We stayed here because other family members selected this place while in town for a family funeral. Probably the dirtiest and least maintained place I ever stayed. I do not have very high standards either but if it were not for the funeral situation I would have never allowed... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review

I appreciate you taking the time to write a review of your experience with us. The housekeeping and maintenance issues that you describe are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken to my staff as well as reviewed our procedures to ensure your experience is not repeated.... More 

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