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Country Inn River Falls

Certificate of Excellence
1525 Commerce Court, River Falls, WI 54022 (Formerly Crossings by GrandStay Inn and Suites)
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1 room 1 adult
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Country Inn River Falls
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53 Reviews from our TripAdvisor Community

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Kimberly, Wisconsin
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was quiet and clean but the rooms are dated. They are currently renovating, one room at a time. We will definitely stay again. The staff was very friendly and accommodating and interested in our comfort.

Helpful?
Thank grammaschu
CountryInnRF, General Manager at Country Inn River Falls, responded to this review

Kimberly, Thank you very much for your feedback on your recent stay with us! We really enjoyed accommodating you on your trip to River Falls. We are happy to hear that you found your stay with us to be clean and quiet and that you enjoyed our friendly staff. Yes, we are updating our rooms 10 at a time so... More 

Janesville, Wisconsin
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 16, 2015 via mobile

The hotel was quiet for how many people were there. The pool area was good for the kids to play. The staff was friendly. But the rooms were dated, there was not an elevator, and sad to say breakfast was not good.

Helpful?
Thank Nicole Y
CountryInnRF, General Manager at Country Inn River Falls, responded to this review

Dear Valued Guest, Thank you very much for the helpful feedback on your stay! Our pool area is always a big hit with our guests and we are happy to hear that you enjoyed it. As far as the dated rooms go; the day after you checked out, we started a floor to ceiling renovation! :) Next time you're in... More 

Pittsboro, North Carolina
Level Contributor
4 reviews
5 of 5 stars Reviewed September 10, 2015

From the moment we walked in to the moment we left (1 week later) every single staff person we encountered was welcoming, accommodating, efficient, and genuine. I can honestly say they met our every need and they went out of their way to make us feel at home. I have never written a review before but I felt they warranted... More 

Helpful?
Thank Nana177
CountryInnRF, General Manager at Country Inn River Falls, responded to this review

Dear Guest, Thank you very much for the feedback on your stay! You two and your well-mannered, furry friends were great to have in house for a week. I am thrilled to hear that you felt welcomed by all of our staff. This is something we really focus on. We strive to provide a welcoming, comfortable atmosphere for everybody. We... More 

Mosinee, Wisconsin
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 23, 2015

We called several times because every time we tried to book the room we were told they were having computer issues. First we were told there were no rooms available, then there were. Then, we ended up with multiple bookings, very confusing and disorganized. When we checked in, there were gifts from the brides family. When we inquired about ours... More 

Helpful?
Thank GLMJ145
CountryInnRF, General Manager at Country Inn River Falls, responded to this review

Valued guest, I would like to take the opportunity to personally apologize for the sense of disorganization you experienced during your stay. The day of your stay, we experienced a lengthy outage of our property management system - the background computer system that essentially runs the hotel (check-ins, check-outs, transactions, housekeeping logs, etc). As a result of the system being... More 

1 review
5 of 5 stars Reviewed March 20, 2015

The Country Inn offers quality amenities. The room was sparkling, the bed was very comfortable. The complimentary breakfast was lovely. The pool is maintained perfectly. What makes this tidy little hotel stand head and shoulders above any competitor is the people who work there. To a person the staff was welcoming, accommodating, helpful and took initiative to ensure our satisfaction... More 

Helpful?
Thank Comfyathome
River Falls, Wisconsin
2 reviews
3 of 5 stars Reviewed December 30, 2014 via mobile

We had family & friends travel to River Falls for our wedding. The staff was so sweet & friendly. Problem was a lot of miscommunication with billing, with our rooms, & reservations. They seemed very unorganized & confused on simple things. People were over charged for rooms. The rooms were not that clean. I over looked several things because I... More 

Helpful?
Thank Biclynn
CountryInnRF, General Manager at Country Inn River Falls, responded to this review

Thank you, firstly, for your feedback on your stay. We really appreciate any feedback we can get and truly take it seriously. As for the miscommunication, I do apologize. We did have a few minor glitches with our system recently. We also have recently hired a couple of new staff members who have a few things left to practice. I... More 

WI
Level Contributor
164 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed October 25, 2014

The staff at this hotel is very nice....most of the people I interacted with wereUWRF students. The room was clean, but outdated with a hard mattress. We went to the McDonald's across the street instesg of eating there because the breakfast options were all carbs, and low quality ones at that. It's only a few minutes from the campus, so... More 

Helpful?
1 Thank WiMomwithteens
CountryInnRF, General Manager at Country Inn River Falls, responded to this review

We are happy to hear that you enjoyed your stay! Our friendly staff and our clean rooms are both key aspects to a stay here at Country Inn River Falls. I am sorry to hear that your mattress was too firm for your liking. This is a difficult area in which to provide 100% satisfaction, as some guests prefer a... More 

Campbellsport, Wisconsin
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 11, 2014

We had a king suite, room is large and clean. Staff is very friendly. Breakfast was ok. The inn is located in a quiet area of town, I slept so good. We would stay there again,if we get back to that area.

Helpful?
Thank Donna B
CountryInnRF, General Manager at Country Inn River Falls, responded to this review

Thank you very much for choosing Country Inn River Falls for your accommodation! Also, thank you for your feedback on your stay. I am happy to hear that you enjoyed the king suite - they are some of my personal favorite rooms on the property. The quiet and convenient location of the property is also a major benefit to staying... More 

Montevideo, Minnesota
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 10, 2014

Nice rooms and Clean Rooms....The breakfast fell way short in comparison to the hotels that I have stayed in recently. There certainly was nothing wrong with it...there was toast, yogurt, cereals and waffles. As I said, nothing wrong, but so many of the places have been getting much more lavish with the breakfasts, I guess I am just spoiled. The... More 

Helpful?
Thank CarolS1641
CountryInnRF, General Manager at Country Inn River Falls, responded to this review

Thank you very much for your stay at Country Inn River Falls! We are thrilled that you enjoyed your well-cleaned room; this is one of the areas that we pay very close attention to. As for the breakfast, thank you for the feedback. We are actually in the process of revamping our breakfast selection. We are getting a new breakfast... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 2, 2014 via mobile

We decided to visit my boyfriend's hometown of River Falls on a whim. We didn't have a lot of time to plan nor did we want to drop a lot of money. Country Inn provided us with just what we needed. Our room was very reasonable, borderline cheap and it exceeded our expectations for what we paid. It was clean.... More 

Helpful?
1 Thank Andrea G
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