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BEST WESTERN Resort Hotel & Conference Center

2.5 of 5
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2701 County Road CX, Portage, WI 53901-9268
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1 room 1 guest
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BEST WESTERN Resort Hotel & Conference Center
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166 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
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English first
  • All months
    (166)
  • Mar-May only
    (27)
  • Jun-Aug only
    (79)
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    (26)
  • Dec-Feb only
    (34)
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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Check in was easy. Accomodations were very clean. We used the handicap accessible. The staff was friendly. Unfortunately, the pool and hot tub were closed for maintenance. You might want to call to make sure they are both available. The breakfast was good. They had waffles, scrambled egg and sausage as well as other breakfast items. I would recommend this... More 

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Palmyra
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wanted to visit Wisconsin Dells without staying around lots of families and kids. Found this hotel reasonably priced and very clean! Only a 25 min drive from the downtown attractions. Room had large refrigerator and microwave, looked recently remodeled. Stayed 2 nights and never heard a peep from other rooms. Breakfast was included with room price and was AWESOME!!! Definitely... More 

Was this review helpful? Yes 2
BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review

Thank you for taking the time to give a review of your recent stay. I am so happy to see that you enjoyed your stay, and the break for the Dells activities. We hope to see you again if you are in our area. More 

Indianapolis, Indiana
Level Contributor
196 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We chose to stay here for a much better rate for the Dells. Next time we will spend the $20 extra a night to stay closer. Twenty minutes is just too far each way. The hotel is outdated and is NOT Best Western Standards. The customer service is lousy and a worker said if we wanted to leave our baby... More 

Was this review helpful? Yes 1
BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review

First, thank you for giving a review of your stay. I would like to address the security concern, we have 1 parking light out, we have called to have it fixed. We have never had any issues with the prision that is across a 4 lane highway and atleast a 1/2 mile with fencing and guard towers manned 24 hours.... More 

Winnipeg, Manitoba, Canada
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights. We chose to stay in Portage due to its vicinity to the Dells, and the value for money we got. Being that it is in a smaller town, you will have a hard time finding anywhere to eat if you are heading back from the Dells a little later. Unless you want to drive... More 

Was this review helpful? Yes
BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review

Thank you for taking the time to review your stay. I apologize for the issue with getting butter for your sandwiches, I will surely speak with front desk staff so this does not happen again!! We appreciate the feedback and hope to see you again if you are in our area. More 

North Aurora, Illinois
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A trip to the Dells for my birthday. My wife arranged for us to stay in Portage. Near food and entertainment. Staff was friendly enough but the lack of cleanliness was disturbing. "Smears and stains" on the walls and bed covers on the penthouse level! A light fixture cover that fell on my wife and I twice during our three... More 

Was this review helpful? Yes
BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review

Thank you for taking the time to review your stay. We do have an internet support line, that should have been able to help you with the wifi. I do apologize for the hotel not meeting your expectations, we appreciate the feedback and will check into these issues. More 

compton, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

We have stayed in a lot of Best Westerns and have been very satisfied until this one. It has not been not kept up and needs remodeling(probably sooner than it should have.) The breakfast area was not large enough for the number of guests and the staff seemed overwhelmed. Only elevators were on the opposite end of the building from... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review

Thank you for taking the time to review your stay. I do apologize for the hotel not meeting your expectations, we appreciate the feedback and will check into these issues. More 

Appleton, Wisconsin
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The picture of rooms and outside do not match the real hotel. Both rooms had odors. First was smokey and the other was dank. Front desk kindly switched us (did offer to give me Febreeze to freshen the room). Didn't quite understand that.....second rooms were better odor wise. The rooms need refreshing, especially the walls and beds! Those are terrible.... More 

Was this review helpful? Yes
BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review

Thank you for taking the time to review your stay. I do apologize for the hotel not meeting your expectations, we appreciate the feedback and will check into these issues. More 

Fargo, North Dakota
1 review
3 of 5 stars Reviewed 4 weeks ago

My family has stayed at this hotel several times in the past 5-10 years. We are often in town visiting family and this was the "premier" place to stay. The good news...the location of this hotel is great, the front desk staff always have always been friendly and there is new exercise equipment in the workout room, thanks! Now the... More 

Was this review helpful? Yes
BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review

Thank you for giving a review of your stay. I apologize for the issues with housekeeping and will speak with them about this. We hope that you would give us another chance to win you back. More 

Lake Zurich, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 20, 2015

This hotel is in the middle of updating some rooms and put us right next to the construction. There was not enough water pressure to shower, the pool was out of service but website stated only on Mondays, and the housekeeping staff did not provide service after we left at 11am on the first day of our 2 day stay.Our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review

Thank you for giving us a review of your stay. Unfortunately the hotel is undergoing some minor construction, and we do post signage to let guests know of this. We are staffed 24 hours if you had any complaints about the guys working, we could have stopped them at the time. The pool was out of service due to needing... More 

Durand, Wisconsin
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 16, 2015

Staff was very nice. The first room I was in had an air conditioner that was very noisey so I asked to switch rooms. The front desk receptionist accomodated that request and even brought the new room keys up. However, the beds were a little hard and some of the updates in the rooms look liked they were done by... More 

Was this review helpful? Yes
BW_Manager20, Manager at BEST WESTERN Resort Hotel & Conference Center, responded to this review

Thank you for taking time to give us a review of your recent stay. I appreciate the comments and will certainly use them for training purposes, etc. We hope to see you again if you are in our area. More 

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