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Holiday Inn Express Onalaska (La Crosse Area)

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9409 Highway 16, Onalaska, WI 54650
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1 room 1 guest
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Holiday Inn Express Onalaska (La Crosse Area)
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116 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palos Park, Illinois, United States
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We like Holiday Inn Express hotels. This one is in an area with shopping and restaurants. The GPS directions to get there from I90 are a bit strange but easy to follow. Easy to get back on I90 as it is only a few blocks away. During August they have free pancakes after 8:00 PM.

Was this review helpful? Yes 1
The Colony, Texas
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 10 days as we visited with family and saw the sights. The Hotel staff were helpful and pleasant. The only minor item that we didn't care for was that the sheets on our bed were not changed everyday. I finally had to ask to have the sheets changed. I have stayed at other IHG properties in... More 

Was this review helpful? Yes
ShawnMcAlister, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and I have spoken to housekeeping in regards to your sheets not being changed daily during your extended stay. I am happy to hear the rest of your stay went well. We truly value your feedback and hope you... More 

Stillwater, Minnesota
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

I booked our room in advance and confirmed the stay with a credit card. Arrived late at night and received a much smaller, very wet and musty room for price quoted at booking (Booked 2Queen Room, received 1Queen). Front desk said they were sold out so we could get a credit on our bill or move to a different hotel.... More 

Was this review helpful? Yes
ShawnMcAlister, Front Office Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear PrettyPattyLu, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Sleepy Eye, Minnesota
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Let's start with room quality. The room we reserved was very nice for a romantic get away. It had a nice, maybe newly painted feel. It looked clean and well-organized, with furniture and decor that said someone cares about how the room looks. Housekeeping, however, could use some pointers. Stains in the toilet bowl (from slow, dirty water, it appears)... More 

Was this review helpful? Yes
ShawnMcAlister, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear Chris C, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

Fort Wayne, Indiana
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stopped in after a long day on the road. The staff was very friendly and helpful. We were riding a motorcycle and the hotel was accomodating. I have never been a fan of Holiday Inn Express but this hotel may have changed my mind. The room was clean and everything appeared to be in good shape. We would stay... More 

Was this review helpful? Yes
ShawnMcAlister, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear Tina B, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Audubon, Iowa
2 reviews
5 of 5 stars Reviewed June 30, 2015

Love the hotel, nice, friendly, neat. Staff all very accommodating. Breakfast is great. Beds are very comfortable. Rooms quite and no noise from the street or other rooms. I will stay there again when in town.

Was this review helpful? Yes
ShawnMcAlister, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear Lynn R, Thank you for taking the time to write a review for our hotel. I am happy to hear you enjoyed your stay with us. We truly appreciate all feedback as it helps us better serve our guests. We hope that we get to have you back again soon and thank-you again. Cyndie Ceresa Assistant General Manager More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 21, 2015

Just passing thru the area. Hotel was clean, beds were comfortable. There are a lot of restaurants close to choose from. Rooms are big. The only bad thing the pool water was so cloudy you couldn't see the bottom.

Was this review helpful? Yes
ShawnMcAlister, General Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Thank you for your taking the time to give us a review. We are glad to hear that you enjoyed your stay and assure you that we have taken care of the pool issues. We apologize for any inconvenience this may have caused you during your stay. We do hope to have the opportunity to welcome you back in the... More 

Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 7, 2015

Our track team has been coming to this hotel the last 10+ years during the State Track Meet. The rooms are clean, the included breakfast is great, and the staff is top notch as they do all they can to accommodate teams & coaches of 20+ people. Looking forward to returning next year!

Was this review helpful? Yes
ShawnMcAlister, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear Wicomet, We are so glad that your track team and families enjoyed our rooms and staff during your stay! We hope to see you and your team again in the near future. Best Wishes Shawn More 

West Lafayette, IN
Level Contributor
73 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed June 1, 2015

My husband and I stayed here recently on a trip to the LaCrosse area. The hotel was easy to find--right off the highway but without the highway noise. We were on the top floor in a quiet room. The room was a standard but large room, typical of Holiday Inn Express. This seemed like an older property, but everything was... More 

Was this review helpful? Yes
ShawnMcAlister, Hotel Staff at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear Conalvo, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to... More 

New Berlin, Wisconsin, United States
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 26, 2015

Nice hotel. Nice town. Great staff. Good Breakfast. Lots of nearby restaurants and stores. LOVED the area--Mississippi River, Bluffs and Lacrosse. I loved visiting Grandads Bluff, Lacrosse, crossing the river to Minnesota and relaxing in the room.

Was this review helpful? Yes 1
ShawnMcAlister, Hotel Staff at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear Ted, Thank you for writing a review on our property! We are so glad that your stay with us was a good one. We hope you'll consider staying with again the next time you're coming through our area! Best Hotel Staff More 

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