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Holiday Inn Express Onalaska (La Crosse Area)

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9409 Highway 16, Onalaska, WI 54650
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Holiday Inn Express Onalaska (La Crosse Area)
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125 Reviews from our TripAdvisor Community

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La Crosse, WI
Level Contributor
97 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good hotel in a great location. The staff were very friendly and helpful, especially when our room vibrated due to being placed near a room with a whirlpool and our refrigerator malfunctioned. They moved us to a different room -- bigger and better -- and gave us a discount on our weeklong stay. The hotel was surrounded by several restaurants... More 

Helpful?
Thank jennelliott14
Wisconsin
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 17, 2015

Room was very nice with a separate sitting area for visitors. Nice location with many choices of restaurants and shopping. Staff were all polite and helpful, didn't have to ask for the code for free Wi-Fi they gave it to you at check-in. Continental Breakfast was the best selection I have ever seen before. Would stay again if ever in... More 

Helpful?
Thank Flossie B
Cyndie C, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Thank-you so much for taking the time to give us a review, we greatly appreciate you taking the time. I was happy to hear you enjoyed your stay with us and that the staff was friendly and helpful and the breakfast the best you had. We look forward to having you back soon and appreciate your business. Warmest Regards, Cyndie... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 26, 2015 via mobile

Our stay at the Holiday Inn on Onalaska was very impressive. In the morning we enjoyed a wide variety of breakfast options in a very clean atmosphere. This is definitely one of the better hotels in the lacrosse area. The rooms are spacious and very pleasant. Overall, a 5/5 experience

Helpful?
Thank Passion4DAL
Cyndie C, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear Passion4DAL, Thank-you for your review, we appreciate you taking the time to give us a review. We are delighted to hear you enjoyed our breakfast and the atmosphere. We hope that you have an opportunity to visit us again soon, as we look forward to having you back again. Warmest Regards, Cyndie Ceresa Assistant General Manager More 

Winchendon, Massachusetts
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed November 12, 2015

First off, I got there late but I had called ahead and told them that. When I arrived I asked the front desk staff if there was a room on an upper floor as I travel alone and I don't like my windows to be street level. She just said, ppl looking in windows is not an issue and didn't... More 

Helpful?
Thank Curlybiker
ShawnMcAlister, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Thank you very much for taking the time to share your thoughts and comments about your stay with us. We would like to apologize for the inconvenience caused during your stay and for falling short of your expectations. We give the utmost importance to our guest comments as they do help us improve. We hope for another opportunity serve you... More 

Chicago, Illinois
Level Contributor
199 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed November 8, 2015

Stopped here on our way out west for an overnight stay. Had absolutely no complaints staying here. Beds were comfy, room was quiet, breakfast was very well stocked. If I had to complain about anything it would be that it was so hot in the breakfast area that I was sweating by the time breakfast was over. Hotel was located... More 

Helpful?
Thank jbrenz
Cyndie C, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear jbrenz, Thank-you for taking the time to give our hotel a review, each and every review is very much appreciate and helps us serve our guests better. I am so happy to hear that you enjoyed your stay here with us and we hope to have you back again soon. Warmest Regards, Cyndie Ceresa Assistant General Manager More 

1 review
2 of 5 stars Reviewed October 25, 2015 via mobile

We stayed here while in the LA Crosse area for my daughter's wedding. Of the 10+ rooms that were utilized, nearly everyone had problems. We all had made reservations in advance, but there were several that they couldn't find upon check in. We were checked into a room that wasn't completely cleaned and two of the other rooms had 2... More 

Helpful?
Thank Jodie W
IHGCare, Guest Relations Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear Jodie W, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We would like to apologize for the inconvenience caused by the noise from the adjacent room and for falling short of your expectations regarding our cleaning staff. We also regret the issues you had with your reservations. We... More 

Madison, Wisconsin
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 7, 2015

i really liked the pool, breakfast and comfortable bed. Most staff was very friendly and helpful, but housekeeping, not so great. Had loud music playing while cleaning, and at one point literally almost hit me with the cleaning cart as I was coming off the elevator. They thought it very funny and laughed so hard I could hear it all... More 

Helpful?
Thank loripleas
ShawnMcAlister, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear loripleas, Let me start off by giving you a sincere apology, as I was appalled to hear of your treatment, I have already spoken to the Executive Housekeeper in regards to these issues. I am happy to hear that you enjoyed the pool, breakfast and our comfortable beds. I hope that you are willing to give us another opportunity... More 

Wisconsin
Level Contributor
99 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 29, 2015

Clean, quiet, had a nice stay. The decor and style of the hotel is maybe a little outdated compared to other Holiday Inns I have stayed at, but it is still a very nice hotel. I would stay here again for sure.

Helpful?
Thank GS2764
ShawnMcAlister, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear GS2764, Thank-you so much for taking the time to review our hotel, we truly appreciate it. I am happy to hear that you enjoyed your stay with us and we hope for an opportunity to have you back with us again. Warmest Regards, Cyndie Ceresa Assistant General Manager More 

San Diego
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 27, 2015

Just had to give five stars. We have stayed here each year for many years as we visited family here. Our stay is usually four nights. We have always had good stays in this very reasonably priced, clean and friendly hotel. This year, I made the reservations later than normal and with La Crosse being a big vacation spot, the... More 

Helpful?
Thank Travelin890
ShawnMcAlister, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear Travelin890, Thank-you for taking the time to take a survey and thank-you for the wonderful comments on Emmi, we do know how awesome she is, but we're happy to hear you agree. We look forward to having you back and appreciate your business. Warmest Regards, Cyndie Ceresa Assistant General Manager More 

Palos Park, Illinois, United States
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 19, 2015

We like Holiday Inn Express hotels. This one is in an area with shopping and restaurants. The GPS directions to get there from I90 are a bit strange but easy to follow. Easy to get back on I90 as it is only a few blocks away. During August they have free pancakes after 8:00 PM.

Helpful?
2 Thank David B
ShawnMcAlister, Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review

Dear Davis B, Thank-you so much for taking the time to review our hotel, we greatly appreciate it. We are happy to hear that you enjoyed your time here and that you enjoyed our pancakes at night promotion in August. We hope that we get another opportunity to have you stay with us again soon. Warmest Regards, Cyndie Ceresa Assistant... More 

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