Made reservations by phone for a one night stay on May 3rd, reservation clerk was pleasant. Check in was prompt. Desk clerk was friendly and helpful. Room is very nice and included a microwave and frig. Wake up call and airport shuttle on-time. Shuttle bus driver was friendly even at the early hour of the day. Brown bag breakfast was...
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Nancy -
Thank you for taking a moment to review our hotel. I am glad you found it to be a positive experience!
Take care - Teresa
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We stayed here with our 3 grandkids, ages 5, 4, & 3). They loved the 2 pools; being able to go back and forth from one to the other. Also the pools were warm so we all enjoyed. It was great having pizza in the restaurant/pub so the kids could swim right, change clothes, eat and go back to the...
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Thanks for the great comments! I am glad you had a good time.
Come back and see us again!
Teresa - GM
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We have stayed at this hotel several times when flying out of Milwaukee, however this time was not the excellent service we are use too here! Beware, first of all we didn't get a 3:50am wake up call as requested and then at 4:25am we were being called by the front desk that the shuttle to the airport was waiting...
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Thank you for taking time to voice your concerns regarding your recent stay at our hotel.
I forwarded you voice mail to our Front Office Manager to use as a training opportunity.
I apologize that you were made to feel bad for making others wait, when that was not the case.
I hope the rest of your trip went well...
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Due to medical reasons, I needed a room on first floor. My request was honored right away. The check in staff was friendly. My room was wonderful & clean. The pool area was nice & also very clean. Great variety for breakfast too. The hotel was busy, but very quiet. The only issue was around 6am there was an odd...
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Thank you for your feedback regarding your recent stay. I am glad you found our staff to be helpful and accomodating! I will share your comment regarding the humming in your room with our maint. staff for review and correction.
See you soon!
Teresa - GM
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Checked in on a Monday night. Got a call from the hotel on Wednesday telling me that there was a problem with the lock on the door in my room and they needed to move my belongings to a different room. Certainly an irregular request. Got back to the hotel late in the evening to find that they hadn't moved...
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Ben -
Thank you for taking my phone call. If there is something that I can do when travel brings you back to Milwaukee or at one of our Madison properties, please let me know.
We are in the process of planning renovations to begin in 2012.
Sincerely,
Teresa D
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Clean, safe, friendly and accomodating. This hotel is one of the top 3 Choice Hotels in WI. The others are the Sleep Inn and Madison and Comfort Suites in Middleton
Dave -
Thanks for your comments about Wisco Hotel Group - we operate Comfort Suites Milwaukee Airport and Comfort Suites Middleton, Wi.
See you soon!
Teresa D'Amato - GM
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We utilized this facility for our Park/Fly stay on 1/26-1/27/2012. We chose this facility only because of our travel agent. Basic check in went quickly. Our vehicle was to be parked in the far back lot which was not fenced in but lighted. We noticed others staying with the park/fly did not follow recommendations by the hotel and they did...
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I am glad to hear you park here fly there experience was positive. We are going though our rooms to make sure the hvac unit is working and easy to operate. We did resolve the guest luggage issue, everything worked out in the end with that situation.
Thanks for staying with us!
Teresa - GM
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Currently staying at the Comfort Suites Milwaukee Airport. We got a king suite for a decent rate and it included a hot breakfast, which is always a plus in my book! Hotel is average quality. The one thing I would have negative to say is that our bed only had one very thin "blanket" and it had stains on it....
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Thank you for staying with us. Choice Hotels International will be announcing new bedding standards for our brand, Comfort Suites. We are in a bit of a holding pattern until those specs are released. I am sorry you experienced slow service and will discuss this at our weekly manager's meeting to find solutions in the interm. I thank you for...
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Best hotel in the area for the money. Complimentary beer and pizza, pet friendly, with clean and spacious rooms. Pool was perfect temperature with hot tub built in. Staff was very accommodating from the free cookies upon check-in to the to free continental breakfast at check-out. Will not stay anywhere else in Milwaukee. Highly recommended this hotel.
Thank you for posting your experience at our hotel toTrip Advisor! I am glad you enjoyed your time with us and we will look forward to your next visit to Comfort Suites Milwaukee Airport.
Teresa - GM
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I was pretty disappointed with the quality at this hotel. My first room had the AC stuff on and the controls wouldn't work (it was 10 degrees out) so I switched immediately to a new room. The second room was facing the pool.. extremely hot, humid, and noisy. At least the AC worked though. The rooms are also quite dark....
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Thank you for taking time to share your comments regarding our hotel. I am glad you found our staff to be accomodating. I will share your comments during our managers meeting and with our ownership. I apologize for your disappointing stay.
Thank you,
Teresa-GM
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