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Hotel Metro

411 East Mason Street, Milwaukee, WI 53202
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322 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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There are newer reviews for Hotel Metro
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Cleveland, Ohio
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 9, 2012

This is a nice enough hotel and the staff is helpful but it is not for the business traveler. The internet was down the whole time I was there and nobody seemed to know when it would work. I booked one of the better rooms and there was no workspace. Ther were limited power outlets and no do not disturb... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Thank you Morrison C for your comments on TripAdvisor. It is comments like yours that helps us to improve on areas that need attention. We have just signed a new contract to change our wireless internet access to High-Speed Fiber Optic wireless throughout the entire hotel; I also looked into the suite you reserved and stayed in and you were... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed September 9, 2012

My husband and I had an amazing time last weekend. We loved your hotel, and the room was so beautiful. Katherine and Miguel at the front desk were so helpful. We cannot wait to stay at the Hotel Metro again. Everyone made us feel like we are at home.

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Welcome Karen S !! We are thrilled that you enjoyed your stay and Miguel and Katherine are just two of our many Rock Stars here at Hotel Metro! We welcome you to visit us anytime again soon while in Milwaukee so that we can continue to WOW you!! All the best, Kris Willis, General Manager More 

United States
1 review
5 of 5 stars Reviewed September 7, 2012

I have NEVER experienced such a high level of customer service from a hotel. Every team member was friendly, pleasant and excited to be at work and assist clients. The hotel manager was extremely friendly and went out of her way to provide tips and city recommendations. The hotel room was beautiful and stocked with great product. The environment and... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Thank you, thank you Trishalynn2005 for your comments on TripAdvisor about your past stay with us at Hotel Metro! It is customers like yourself that make it fun to be in the hospitality business! We have many Rockstars here at Hotel Metro, and they do not find it hard to offer outstanding guest service, everyday to our guests! Please come... More 

Chicago
1 review
5 of 5 stars Reviewed September 4, 2012

My husband and I spent two nights at Hotel Metro over Labor Day for a weekend getaway from Chicago. I am a huge fan of historic hotels and chose Hotel Metro based on a mention of it in Chicago Magazine this past summer as a great place to stay when visiting Milwaukee. The art deco decor was great, and the... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Thank you Holly L for the great comments on our Historic aspect! The building that we occupy is celebration 75 years of service this year!! Hotel Metro has had the opportunity of occupying it for the past 14 years and couldn't be happier! We would love for you to stay with us again soon and personally give you background on... More 

Chicago, Illinois
Level Contributor
1 review
5 of 5 stars Reviewed September 4, 2012

Hotel Metro offers something so different from your traditional hotel stay. I fell in love with the art deco design immediately. The details- from the hotel entrance, red elavator doors, to the old mail chute catered to my design sense. Our large room with its curved walls and gigantic soaking tub kept us wanting for another nights stay. As if... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Welcome cnorto2!! What a great evaluation of Hotel Metro! It is responses and comments like yours that motivates our team to step up and continue to make each guest(s) stay a memorable one! Hope to see you again, soon! Let us know if we may assist you prior to make sure you get to enjoy all our great amenities!!! All... More 

PHIL
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 4, 2012

Stayed here for a wedding. Perfect location for the waterfront and the Art Museum. Staff was very friendly and especially helpful when I discovered that I left my suit bag at home. (thank you, Katherine). Rooms were lovely, very clean and housekeeping staff was excellent. And the breakfasts were great.

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Thank you barryyac for your awesome review on TripAdvisor! We are excited to hear that your stay during a celebration of a wedding was a fantastic one! We also love to hear back the positive comments because it not only helps us deliver better service, but it also shows that our talented team members are delivering our guests a wonderful... More 

Chicago, IL
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed September 3, 2012

I stayed at the Hotel Metro Miilwaukee for the first time this past week on business. I loved the art deco feel to the place! It is an all-suite boutique hotel, so for a single person the Queen suite had plenty of room. A separate tv area and desk were sectioned off from the bedroom and beautiful bathroom. I had... More 

Was this review helpful? Yes 1
414Allison, General Manager at Hotel Metro, responded to this review

Welcome DJ7Chicago, Thank you for sharing your feedback from your stay! As an independent hotel, Hotel Metro strives to offer our guests a top-notch experience, service and amenities starting at the time of reserving your stay to check out. I hope you come back and take the opportunity to take one of our Metro Cruiser bikes out for a lakefront... More 

Waukesha, Wisconsin, United States
1 review
3 of 5 stars Reviewed August 26, 2012

The room was nice, service was nice. However, there was nonstop thumping of bass music starting at about 9pm to at least midnight and it started up again at about 9am. We could not figure out for the life of us where it would be coming from but we now think it was their rooftop patio/bar Zen on Seven. Extremely... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Welcome Dana R - Thank you for taking the time to write a Trip Advisor review. We appreciate the time you devoted as it assists us in our efforts to improve our services and address the issues you described in your review. All of our guest suites come with an iPod docking station and CD's from local artists to tranquil... More 

New York City, New York
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 24, 2012

A close friend enthusiastically recommended the Metro for our recent visit to Milwaukee. I can see why he liked it--the building has a well-preserved Deco feel, the rooms (suites, really) are spacious and nicely decorated, and the staff is very chipper. Too bad the property has some intrinsic problems that conspire to undermine one's enjoyment of the hotel. Most important,... More 

Was this review helpful? Yes 1
Urbana, Illinois
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 20, 2012

Our trip to Irish Fest in Milwaukee this year was greatly enhanced by our stay at the Hotel Metro. Spacious rooms with nice decor, a large jacuzzi, Aveda products, a Keurig machine for java, a bottle of red wine for our anniversary (nice touch :), shuttle service to the festival, and a polite staff who went way over the top... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Welcome YvonneV1954 - Thank you for your review on Trip Advisor! It is very exciting to read comments that outline and reflect the dedication our team has to provide the best guest experiences while staying in Milwaukee! I will be sharing your comments with the staff so they know we are doing things right. We welcome you to visit us... More 

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