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Hotel Metro

411 East Mason Street, Milwaukee, WI 53202
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Hotel Metro
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329 Reviews from our TripAdvisor Community

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Traveler rating
    165
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    47
    23
    14
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27
155
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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    (329)
  • Mar-May only
    (81)
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There are newer reviews for Hotel Metro
See the most recent reviews
Kalamazoo, Michigan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 20, 2012

Great customer service, great interior art deco design, great convenient location for restaurants and museums. We especially enloyed the helpfulness and cheerfulness of the valet/baggage staff and our waitress at breakfast at the cafe. We will return.

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Thank you Jim425 for the great comments on TripAdvisor! We look forward to having you stay with us in the very near future and "Wowing" you with our amenities you might not have used or know about, like: our rooftop saltwater hot tub/sauna/exercise facility overlooking the Milwaukee skyline. We also offer METRO Cruisers, or Schwinn/Huffy bicycles to use complimentary for... More 

Vernon Hills, Illinois
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 16, 2012

I can't go on enough about how great the staff at this hotel were. From arrival to depature everyone was super friendly and helpful. No fake smiles here! The lication is fantastic; walking distance to a number of nice restaurants, bars and the lakefront. We even got to use their complimentary old fashion cab when we went to a concert... More 

Was this review helpful? Yes 1
414Allison, General Manager at Hotel Metro, responded to this review

Welcome fyfera - we appreciate your awesome review!! Hotel Metro does employee Super Star employees that offer excellent customer service and I will be posting your review for all to see and read! We also appreciate your comments on the lighting, this will also be reviewed with Maintenance so we can adjust our current lighting situation and make sure the... More 

McLean, Virginia
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 13, 2012

Our arrival at Hotel Metro was easy and we decided to valet since parking was mostly open lots around the hotel. While our room was big and faced east, it also faced the alley where our car was parked. Well, I could have turned the corner and parked it right there - it was frustrating to have to tip the... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Thank you littlejunk for your recent review of your stay. We know you have many choices to stay in the Milwaukee market and appreciate that you choose our outstanding hotel for your overnight accommodations. As one of the smallest downtown properties, we are limited to 14 parking spots on or property and then contract with other Milwaukee partners for the... More 

London, United Kingdom
Level Contributor
96 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed September 11, 2012 via mobile

I've stayed in Milwaukee many times on business, always in the pfister next door, it was full so the metro was the next choice, the staff are friendly but the rooms tired and not so comfortable, my air con controller fell off the wall and the water not replenished in the room. The bathroom was massive and bed comfortable. Would... More 

Was this review helpful? Yes 1
414Allison, General Manager at Hotel Metro, responded to this review

Thank you Scar11 for the comments from your stay just recently. We are sorry we did not fulfill our committment to upscale and superior service during your stay. We do thank you for listing what we fell short on and will make sure we address this with the person(s) responsible. Our suites are approximately 499 sq feet with large soaking... More 

westchester ny
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 10, 2012

I had to be in town for 5 days for a conference but still managed to see lots of the great stuff Milwaukee had to offer specifically due to the Metro Hotel. Because it is so central and offers free bicycles and a London Taxi in the evenings I managed to squeeze the most out of my visit. Two hours... More 

Was this review helpful? Yes 1
414Allison, General Manager at Hotel Metro, responded to this review

Welcome Dino21!!! You are truly amazing! I am hoping you dined in METRO during your stay since you biked all of Milwaukee and needed the energy! It is just great hearing that you used our METRO CRUISERS to bike Milwaukee and take in the sites. It is just one of our Green aspects here at Hotel Metro and it makes... More 

Milwaukee, Wisconsin
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 10, 2012

Booked a suite one night for a bachelorette party. Got the king suite with the 12 person conference area. Decent price, and they were great about accommodating everything we needed. Wanted a space that could facilitate all the girls early in the night, as many lived in the area, and were not staying the entire night. Free internet, and the... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Congratulations to the Bachlorette on her upcoming wedding!! Thank you KatieLynn24 for writing a great review of Hotel Metro. We enjoyed having you celebrate with the girls and knowing that we were part of a successful celebratory night it just Fabulous! Here's to a great wedding!! Cheers, Kris Willis, General Manager More 

Cleveland, Ohio
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 9, 2012

This is a nice enough hotel and the staff is helpful but it is not for the business traveler. The internet was down the whole time I was there and nobody seemed to know when it would work. I booked one of the better rooms and there was no workspace. Ther were limited power outlets and no do not disturb... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Thank you Morrison C for your comments on TripAdvisor. It is comments like yours that helps us to improve on areas that need attention. We have just signed a new contract to change our wireless internet access to High-Speed Fiber Optic wireless throughout the entire hotel; I also looked into the suite you reserved and stayed in and you were... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed September 9, 2012

My husband and I had an amazing time last weekend. We loved your hotel, and the room was so beautiful. Katherine and Miguel at the front desk were so helpful. We cannot wait to stay at the Hotel Metro again. Everyone made us feel like we are at home.

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Welcome Karen S !! We are thrilled that you enjoyed your stay and Miguel and Katherine are just two of our many Rock Stars here at Hotel Metro! We welcome you to visit us anytime again soon while in Milwaukee so that we can continue to WOW you!! All the best, Kris Willis, General Manager More 

United States
1 review
5 of 5 stars Reviewed September 7, 2012

I have NEVER experienced such a high level of customer service from a hotel. Every team member was friendly, pleasant and excited to be at work and assist clients. The hotel manager was extremely friendly and went out of her way to provide tips and city recommendations. The hotel room was beautiful and stocked with great product. The environment and... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Thank you, thank you Trishalynn2005 for your comments on TripAdvisor about your past stay with us at Hotel Metro! It is customers like yourself that make it fun to be in the hospitality business! We have many Rockstars here at Hotel Metro, and they do not find it hard to offer outstanding guest service, everyday to our guests! Please come... More 

Chicago
1 review
5 of 5 stars Reviewed September 4, 2012

My husband and I spent two nights at Hotel Metro over Labor Day for a weekend getaway from Chicago. I am a huge fan of historic hotels and chose Hotel Metro based on a mention of it in Chicago Magazine this past summer as a great place to stay when visiting Milwaukee. The art deco decor was great, and the... More 

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review

Thank you Holly L for the great comments on our Historic aspect! The building that we occupy is celebration 75 years of service this year!! Hotel Metro has had the opportunity of occupying it for the past 14 years and couldn't be happier! We would love for you to stay with us again soon and personally give you background on... More 

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