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Hotel Metro

4.0 of 5
411 E Mason St, Milwaukee, WI 53202
Hotel amenities
Hotel Metro
Ranked #10 of 51 hotels in Milwaukee
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190 reviews from our community

Traveler rating
    103
    43
    23
    11
    10
See reviews for
Families
16
 
Couples
94
 
Solo
8
 
Business
40
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 11, 2013

This hotel has everything I look for in a hotel. Courteous, friendly, helpful staff. A great lounge and restaurant with convenient hours. The rooms was spacious with a great array of amenities. The location of the Metro is within walking distance of all that downtown has to offer. It is obvious that the staff is proud of Hotel Metro. We... More

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Kris_Willis, General Manager at Hotel Metro, responded to this review
March 12, 2013

rikawisconsin - Thank you for your TripAdvisor guest comments on your stay! We look forward to having you stay in the near future while visiting Milwaukee. Our lounge has awesome Happy Hour specials and $5 Martini's on Friday; and being located downtown we are located close to events like Summerfest, Bastille Days and Jazz in the Park at Cathedral Square... More

Madison, Wisconsin
1 review
4 of 5 stars Reviewed March 6, 2013

Other than a miscommunication before our trip, we've always had great accommodations and service at Metro, and this time was no different. I had emailed the hotel twice to inquire about movie or DVD player availability in the rooms before the trip, and didn't receive a response until after we had left for Milwaukee, but Cindy Dunn contacted me afterward... More

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Kris_Willis, General Manager at Hotel Metro, responded to this review
March 12, 2013

Thank you Brian E for your guest comments! Our team of Superstars never cease to amaze me when we hear all the awesome guest service offerings they take care of and our guests write about! The team takes pride in Hotel Metro and what we do have to offer, like the DVD Players and other arrangements that our Concierge can... More

Des Moines, Iowa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

Beautiful hotel in a great and convenient location. Staff went out of their way to make sure we had everything we needed. Room was amazing and very clean. Front desk friendly and helpful. Valet courteous, fast and helpful with directions. Concierge gal was super friendly and very helpful with dinner (Carnevor) and lunch (transfer pizza) suggestions. Bartender Joe made an... More

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Kris_Willis, General Manager at Hotel Metro, responded to this review
March 12, 2013

Thank you jvillalobos for your TripAdvisor comments! We understand you have many choices in hotels when traveling to Milwaukee, so we are excited you stayed with us! You got to met our Rockstar staff and take advatange of our many amenities while staying; so for your next stay if you need anything special please reach out to us at anytime... More

Madison, Wisconsin
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 5, 2013

Stayed here for an overnight to celebrate my birthday with my husband. Couldn't wait to use the jetted tub and fireplace and just relax. (We booked a spa suite). The room was wonderful. I had high expectations of the service, based on reviews I've read here. The front desk called our room 45 minutes after arrival to see if everything... More

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See 2 more reviews by Juju3-68 for Milwaukee
Kris_Willis, General Manager at Hotel Metro, responded to this review
March 12, 2013

Juju-68 thank you for your comments. First, we are addressing the "black book" (which is our Hotel Metro amenities/safety/facts and emergency book) issue that you mentioned in your review; thank you for mentioning this. You did mention you were not aware of our 7th floor Salt Water Hot tub which overlooks downtown Milwaukee - it is part of our rooftop... More

Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 26, 2013 via mobile

I stayed here for a night with my mom and sister to celebrate a birthday. The people, from the valet to the manager, were so friendly and helpful! the lobby is very cool, and the room was fun and funky. The only problem was the pillows. They were all very tall and hard, and uncomfortable. We all slept horribly and... More

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See 2 more reviews by sebsss for Milwaukee
414Allison, General Manager at Hotel Metro, responded to this review
February 27, 2013

Thank you for your review Sebsss - I want to make sure to let you know right away to personally call us direct while making reservations for your next stay and to also let us know to "check your pillows" so you all have a great night's sleep. We have a couple different pillow options for you to request or... More

Milwaukee, Wisconsin
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 24, 2013

My husband surprised me with a "babymoon" (I'm 8 months pregnant) overnight stay at the Metro hotel. I was dying to use a jacuzzi, so we stayed at the king spa room with a fireplace and a jacuzzi, it was very cold that day (February 19) so the fireplace was a great hit. The hotel looks very nice, very art... More

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414Allison, General Manager at Hotel Metro, responded to this review
February 27, 2013

Thank you Alasica on you TripAdvisor comments. It is very important to us at Hotel Metro to make sure all of our guest(s) overnight stays and visits are great and we provide you with the best available service and amenities/product as possible. Our valet overnight fee is $27, without any in-and-out charges. There are alternative choices in downtown Milwaukee such... More

Milwaukee
1 review
5 of 5 stars Reviewed February 23, 2013

My wife and I celebrated our anniversary at this hotel, and stayed in a Pure Master Suite King with a Fireplace room. The staff and their care of our special date distinguished this hotel from other 5 star hotels in which we have stayed. Their attention to detail, and "can-do" attiude was refreshing, and unparalleled. We sipped a glass of... More

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414Allison, General Manager at Hotel Metro, responded to this review
February 27, 2013

Thank you Statwilly for your TripAdvisor review! First, Happy Anniversary to you and yours, and for many, many more great years together! We also thank you for writing about our Rock Star employees and how they made your night while you celebrated with us at Hotel Metro. We strive for excellent or outstanding service that you would only imagine when... More

Janesville, Wisconsin, USA
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 21, 2013

My husband and I stayed in the king fireplace/spa room for our anniversary. While the hotel seems a bit worn, it was very clean and the ambiance was exactly what I was looking for when I booked the room. The front desk personnel are very professional and welcoming. The location is convenient to many restaurants and would be great if... More

Was this review helpful? Yes 1
414Allison, General Manager at Hotel Metro, responded to this review
February 22, 2013

Thank you Denise M for your TripAdvisor review of your recent stay. You definetly had a great room for your adult getaway with the fireplace and jacuzzi tub! We are currently in the process of painting, changing out our showers glass and tile, guest room carpet and more! On your next visit to Milwaukee during the festival months, you will... More

Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2013

I stayed in a deluxe king room for 3 nights this February (2013). I am really impressed! and definitely recommend anyone to try this hotel out. From check-in to check-out, room service everything was very professional. I'd recommend the Metro restaurant as well.

Was this review helpful? Yes 2
414Allison, General Manager at Hotel Metro, responded to this review
February 21, 2013

Thank you for your great review of Hotel Metro! Our team strives for excellent customer service, and with guests like yourself that take the time to let us know when we are doing great - it keeps us motivated and excited! We look forward to having you stay with us again while traveling to Milwaukee. Please reach out to us... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed February 10, 2013

This hotel is conveniently located and the staff is outstanding. The rooms are clean and a good size, but it's really all about how well they take care of you. The staff could not be more accommodating. It was a lovely overnight getaway and we'll definitely be back. They were even awesome to our dog. So sweet!

Was this review helpful? Yes
414Allison, General Manager at Hotel Metro, responded to this review
February 15, 2013

Thank you Nicole for your review! Our location in the heart of Milwaukee, is perfect for site seeing, dining, events and for shopping! When you come back, our Chef has put together a great In-Room menu for our 4-legged friends and during the summer our patio off Milwaukee Street is dog friendly! Please reach out to our Super Star staff... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Hot tub(4)
  • Art museum(3)
  • Room service(3)

Additional Information about Hotel Metro

Address: 411 E Mason St, Milwaukee, WI 53202
Region: United States > Wisconsin > Milwaukee
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotels in Milwaukee
#5 Romantic Hotels in Milwaukee
#10 Business Hotels in Milwaukee
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located downtown at the center of Milwaukee's entertainment, cultural and financial districts, Hotel Metro exudes upscale charm and character with convenient amenities for an enjoyable stay. From graciously appointed guest rooms to the critically acclaimed on-site METRO Urban Supper Club & Lounge to the Rooftop Zen on Seven Relaxation Spa with saltwater hot tub, exercise room and outdoor sun garden.All suites offer Aveda bath amentities, 5 layers of Egyptian Cotton linens, bathrobes, self-serve mini bar, two 42" TV's, over 550 square feet of space and soaking tubs in every suite.Upscale | Urban | Hip | Chic | Luxury | Cocktails that is why we are voted as The Top 500 Places to Stay. ... more   less 
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Also Known As:
Metro Hotel Milwaukee

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