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Hotel Metro

Certificate of Excellence
411 East Mason Street, Milwaukee, WI 53202
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Hotel Metro
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Hotel Metro
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306 reviews from our community

Traveler rating
    152
    78
    41
    22
    13
See reviews for
26
144
12
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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    (306)
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    (73)
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There are newer reviews for Hotel Metro
See the most recent reviews
1 review
4 of 5 stars Reviewed February 10, 2015

Staff was very accommodating with multiple reservation changes. Room was beautiful, we did have issues with warm water in the shower however front desk was very appologetic and comped our valet parking. Dinner service as the hotel restaurant was fair, waiter could have been more knowledgable - food was under par for price however atmosphere wonderful. Amazing bartenders and cocktail... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Kathylynn0828, Thank you for taking the time out of your busy schedule to post a review on TripAdvisor! We appreciate the feedback you provided us and hope that we exceeded your every expectation. I have had Maintenance replace the defective part in the bathroom which prevented you to adjust the water temperature to your desired setting. We look forward... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 10, 2015

A group of friends and I stayed at the hotel a few weeks ago. The staff was very helpful and welcoming, but almost everyone in the group (3 out of the 4 rooms we all stayed in) had issues with banging pipes keeping everyone from getting a restful night of sleep.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Rob M, Thank you for choosing Hotel Metro as your host hotel for your group of friends. I hope you all enjoyed your stay while you were with us. I know it was a pleasure to meet all of you and hope that you found our suites accommodating and comfortable. We have the ability to control the thermostats from... More 

Richfield, Wisconsin, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2015

Thank you so very much-we really enjoyed our B-Day getaway one night stay! The front desk staff was so friendly, helpful and surprised us with a bottle of champagne!! The hotel is kept impeccably clean, the room was very nice and we always love the hot tub! We also had a very nice breakfast in the Metro restaurant Sun am.... More 

Review collected in partnership with this hotel

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Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Tim P, It was a pleasure meeting you during your recent stay in celebration of your birthday! I hope it was memorable and an unforgettable experience. Since we are a boutique hotel, we do our best to provide excellent customer service so that the time you spend with us is special. I appreciate your kind words and compliments, as... More 

Appleton, Wisconsin
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2015

Good service, but lacking on every other front to justify the above average price. The room was not clean, it was loud, lacked enough hot water, and the hot tub in the room probably wasn't cleaned in months judging by the smell.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed February 10, 2015

The staff took such good care of me. My windshield wiper fluid had frozen and the valet man was very helpful in finding a solution. Jasmine was wonderful ( front desk ) working with me on an early check in. I think I will be staying here instead of the pfister from now on. I love the pfister but this... More 

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1 review
5 of 5 stars Reviewed February 9, 2015 via mobile

I threw a surprise gathering for my husband's 40th birthday. The staff helped me plan and organize the event. I also booked the king suite w/fireplace and the room was cozy and comfortable. My husband was pleasantly surprised and had an excellent time. My friends and family enjoyed the evening as well. Thank you Hotel Metro for your excellent customer... More 

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1 review
3 of 5 stars Reviewed February 9, 2015

The room was nice. Room 201. But I felt the aesthetics of the room failed to cover up the true issues of the room. The room Phone did not work. The tub in the room was nice. The drain plug failed to open and drain the water. The service panel on the tub fell off and appeared to be held... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Cheddahead1989, Thank you for posting a review on TripAdvisor! Your feedback is very important to us. I apologize for the inconvenience you experienced with us during your stay. I’m happy we were able to move you to a more suitable Spa Suite King. I have brought your review to our Maintenance Staff’s attention and would like to let you... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed February 4, 2015

Booked my stay at the Metro on the recommendation of a very knowledgable Milwaukee resident, and I am here to endorse his recommendation! The interior design, decor and furnishings are absolutely stunning, and the hotel appears to be very well maintained. Room service and valet arrangements all were flawless. I would have preferred room service to have been available 'til... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Kenneth H, Thank you for posting a review on TripAdvisor. I'm very happy that you were able to stay with us based on a local resident's recommendation! I hope we exceeded your expectations and that you will be staying with us again next time you visit Milwaukee, Wisconsin! Thank you and have a wonderful day. Yours in hospitality, Casey... More 

Madison, Wisconsin
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 4, 2015

We stayed at this beautiful Landmark hotel for one night. The rooms are spectacular and wonderfully kept up. The staff were particularly helpful and friendly. I can't think of nicer rooms. We ate breakfast at the hotel restaurant and the food did not seems as great as the hotel itself. But the hotel is 4 starts and shouldn't be missed.... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear yoop5, Thank you for being another contributing member on TripAdvisor! Our reviews are very important to gauge our performance in multiple aspects of your stay. We are lucky to have a very hardworking and dedicated housekeeping staff. Without them, we would suffer tremendously. Our all-suite, boutique hotel offers an Art Deco theme and I'm glad you found it appealing!... More 

Waterford, Wisconsin
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 3, 2015

Everything was great. The room was clean. The complimentary cab was available when we needed it. Front desk service was great as well as valet. Definitely would stay there again. And, oh, the hotel, itself, is beautiful!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Ann H, We sincerely appreciate you taking the time to post a review on TripAdvisor! Our complimentary London Cab service is available Friday and Saturday evenings from 5pm - 10pm. I'm glad you were able to ride around town in style! The cab service is one of the many wonderful amenities we offer at Hotel Metro. We do have... More 

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