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Hotel Metro

4.0 of 5 411 East Mason Street, Milwaukee, WI 53202
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Certificate of Excellence 2014
Hotel Metro
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Hotel Metro
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284 reviews from our community

Traveler rating
    145
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    37
    18
    13
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24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hotel Metro
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South Bend, Indiana
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The room was stunning. The hotel itself was gorgeous, but pricey considering the bed was old, really hard, and a little bowed in the middle. For the price we thought the sleep experience would be better. The bathroom did have a beautiful shower and whirlpool tub that we hadn't expected, and the hot tub on the top floor was nice... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear rubymagee, Thank you very much for posting a review on TripAdvisor in regards to your recent stay with us. We appreciate all feedback! First and foremost, thank you for choosing to stay at Hotel Metro while traveling to the Milwaukee area. Secondly, I'm thrilled to see you were pleasantly surprised with the layout and design of our all-suite, Art... More 

Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at Hotel Metro over Christmas Eve and Christmas as a "staycation" (we're from Milwaukee). The hotel was nearly empty, which was great - especially because it meant the hot tub and sauna were empty. We stayed in a king suite with a fireplace and large two-person jacuzzi. The room was comfortable and large, the bathtub was amazing, the... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear ds710, Thank you so much for taking the time to post your review on TripAdvisor. Your comments have been passed along for all Hotel Metro Staff to see and I have personally shown the employeess you mentioned so that they may take pride in their work. We are so grateful to meet couples like yourselves who stay with us... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed there for our 5 year anniversary, amazing place and staff! Even received a complimentary bottle of champagne and card from the hotel! Staff was very accomidating and patient with our 50+ questions.

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Ashleyann1102, Congratulations on celebrating your 5-Year Anniversary! We were thrilled to have you join us for such an important and special occasion. We have been working very hard to serve our guests to the best of our abilities. Answering any and all questions is very important when it comes to accommodating our guests in order to help explain amenities,... More 

Milwaukee, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I reviewed this hotel a couple of years ago, the first time we stayed there, ever since we go every few months. My husband and I are local and are raising four boys, so every once in a while we like to go away but close enough to be home in a jiffy if we need to. This hotel is... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Alasica, Thank you for another delightful review on TripAdvisor! I have passed on your review to the rest of the managers here at the property for them to see. I always chuckle when we have couples check in that say they're staying to "get away from the kids," because I remember my parents doing the same thing when I... More 

1 review
5 of 5 stars Reviewed December 16, 2014

Our first stay here and loved it, we will definitely be back and will also recommend. Perfectly located in downtown Milwaukee, close to the River Walk, Pabst Theatre, Riverside, popular restaurants and shopping. The staff was very friendly and accommodating and the restaurant food was great as well as the wait staff. Our room was very inviting, we enjoyed the... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Jane K, I cannot thank you enough for such a delightful review. I have passed your kind words along to my staff as well as the METRO Lounge and Cafe management staff so they can share it with their employees. We would love to see you again and hope you choose Hotel Metro next time you visit the Milwaukee... More 

Holmen, Wisconsin
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 9, 2014

My family and I stayed in this hotel for two nights this month (December 2014). It is advertised as a "Boutique" hotel. It is NOT advertised as a "Five" or "Four" star either. It does not deserve the term "boutique" either. In a nutshell I complained to the front desk regarding an inoperative T.V. in the bedroom at 0830 Saturday... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Robert B, I would like to thank you for taking the time to post a review out of your busy schedule. I would like to start off by apologizing for the inconveniences you experienced during your stay with us. I actually brought this review up during our Front Desk Staff Meeting I had last week Tuesday. I consulted with... More 

Milwaukee, Wisconsin
Top Contributor
125 reviews 125 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 8, 2014

We were having a staycation and enjoyed the place and the staff. Nice room with a great bathtub. Fireplace to keep you toasty. Room service was excellent and food very well done. Definitely will be back.

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear glmorrisiii, I'm so happy you chose to stay with us while traveling to downtown Milwaukee! We enjoy hosting couples as they celebrate their special occasions with us. I hope we are fortunate enough to see you two again in the future. Thank you for taking the time out of your day to post such a wonderful review. Please contact... More 

Madison, Wisconsin
Top Contributor
65 reviews 65 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 3, 2014 via mobile

The hotel has a great art deco feel and great hall where we attended the Matt Alber concert. Great acoustics in the room and just added to the magical performance. We had dinner and breakfast in the hotel's restaurant, food was good. Just a few blocks away from the Milwaukee art museum.

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear amezcua67, Thank you so much for your recent TripAdvisor review for Hotel Metro! We have had so many compliments about our on-site restaurant and I'm glad to hear you enjoyed it as well. Just a reminder, our restaurant is called the METRO Lounge and Cafe and is open for Breakfast, Brunch, Lunch and Dinner every day excluding some holidays.... More 

Ottawa, Canada
2 reviews
5 of 5 stars Reviewed November 16, 2014

Spent the weekend in Milwaukee at Hotel Metro. Loved it! When the heat wasn't working properly in our room, they moved us to another one. I had no issues with noise, even though the hotel was sold out on one night. I stayed here years ago on business, and enjoyed it then, too. The entire staff was kind, caring, and... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear martine155004, We appreciate you posting a review from your stay with us earlier in November. We strive to provide excellent customer service for all of our guests and I'm glad our service exceeded your expectations. Keeping our guests happy and going above and beyond defines excellent customer service. We did experience a faulty piece of equipment which controls the... More 

Milwaukee, Wisconsin
Top Contributor
74 reviews 74 reviews
46 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 15, 2014

A boutique hotel in a historic art deco building. Hot water radiator heating so their was some pipe noise in my room (not a problem for me as it made me fondly recall one of my Eastside Milwaukee apartments from years ago). As with any historic structure there are some odd quirkiness in the floor plan. So if you're looking... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear McMacHouse, Thank you for posting a review from your stay with us earlier in November. I apologize about any disturbances you experienced while staying at Hotel Metro. We have a very hard-working maintenance team that is very attentive to any kind of defects and issues regarding our guest rooms. Their department does a great job handling maintenance orders as... More 

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Additional Information about Hotel Metro

Address: 411 East Mason Street, Milwaukee, WI 53202
Location: United States > Wisconsin > Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Metro 4*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Despegar.com, Odigeo and Tingo so you can book your Hotel Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Metro Hotel Milwaukee
Hotel Style:
#4 Luxury Hotel in Milwaukee
#15 Romantic Hotel in Milwaukee
#17 Business Hotel in Milwaukee

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