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Hotel Metro

411 East Mason Street, Milwaukee, WI 53202
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Hotel Metro
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322 Reviews from our TripAdvisor Community

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Traveler rating
    160
    80
    45
    23
    14
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27
153
12
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • German first
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English first
  • All months
    (322)
  • Mar-May only
    (81)
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Genesee, WI
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Spent one night for Summerfest. It was a very convenient location, we were able to walk to the grounds, as well as restaurants & bars nearby. The rooms are spacious, with the amenities you would expect of a small, boutique type hotel. My only issue is with the cost, it was on par with staying one night in Chicago, not... More 

Was this review helpful? Yes
1 of 5 stars Reviewed 5 days ago NEW via mobile

I was viewing this hotel online at one point and must have made a reservation. I assumed I had not because I never got a confirmation email. I then got one after the cancellation deadline had passed. I attempted to call and cancel and they told me I could not. I was then told that the manager would not speak... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Chele6541, Yes, you did make a reservation online and received an email confirmation shortly after reserving the room back in March. Perhaps that is why you never noticed you received an email confirmation? When asked about the cancellation policy, you were informed of the policy details at which time you threatened our business by posting on social media, my... More 

LA
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved this place. Rooms were open, with nice work area and desk, design quite modern. Food at banquets was great, well presented and very tasty... I was freezing while there even tho it was June, and they gave me a space heater for the room, plus exra blankets. Great service, friendly and eay to get requests filled

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear llvassoc, Thank you for the short but sweet review on TripAdvisor! We appreciate your feedback and thank you for joining us for such a special occasion over the weekend. I will pass on your compliments to our Food & Beverage/Banquet staff. We did have a few strange weather days within the last two weeks which brought in unseasonably colder... More 

Chicago, Illinois
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We came up from Chicago for a night at Summerfest. Very glad we picked this hotel because we were able to walk to and from the grounds. We could have got a cab back to the hotel too but the walk as pleasant. A+ for location and ambiance. The hotel was in a great area, close to shops, restaurants and... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear AdrianneG96, Thank you for posting a review from your recent stay with us! We are lucky to be within walking distance (or a short drive) away from the Summerfest grounds. I'm glad you enjoyed your stay with us last weekend and hope that you can make it back up to Milwaukee soon for another visit! I have spoken to... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a bachelor party, offered us a suite at a good price that was able to sleep everyone involved. Great service, clean room. The clubs/bars around the area get quite loud at night, so be warned.

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Kyle H, Thank you for posting a review on TripAdvisor! We appreciate your feedback and thank you for your compliments. I'm happy you all had a great time while staying with us and hope that we will see you again next time you travel to downtown Milwaukee. Thank you and have a wonderful day! Sincerely, Casey Connors Front Office... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Upon entering Hotel Metro, we were greeted by great staff, given our room key with no problem, and they were able to cater to our every need. Casey at the front desk, was extremely helpful and friendly. The room was clean and comfortable with a wonderful view of downtown Milwaukee. The hotel is close to Milwaukee's historic third ward which... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Ryanwiber, Thank your posting a review on our TripAdvisor page! It was a pleasure meeting you and your girlfriend and I'm glad you enjoyed everything about your stay. We hope that you keep us in mind next time you're looking to stay downtown Milwaukee! Have a wonderful day and thank you for choosing Hotel Metro! Sincerely, Casey Connors Front... More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just about everything regarding this hotel was on the verge of being great. But then fell short. Just. The staff was helpful. Especially the valets and doormen. Can't complain there! Something else was just slightly... Off. Obviously, it's an old building; a registered historic hotel. Desperate to impart ambiance, it was tempered by a strange sewage smell throughout the place.... More 

Was this review helpful? Yes 1
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear SAMS1027, Thank you for posting a review on TripAdvisor! We value your feedback and take it very seriously. I'm glad you had a great time during your stay with us at Hotel Metro. I'm happy you found your suite to be spacious and relaxing. The staff here does our best to accommodate all of our guests in a professional... More 

Brown Deer, Wisconsin
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at the Hotel Metro on our wedding night. When we arrived the valet staff was very friendly and helped us with our bags. At check-in Casey was very friendly and when we told him we had just gotten married he congratulated us and wished us luck. About an hour later we were surprised to hear... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Sarah S, It was a pleasure meeting you and your husband on your wedding night! I thank you for your comments and have passed on your compliments regarding the food and room service to our Restaurant Manager. Obviously, we'd love to have you come back for a meal or drink sometime. If you ever need overnight accommodations, please feel... More 

Missouri
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 30, 2015

Milwaukee seem to have a hotel rate war with graduation and any special event. They gave me a rate I can get reimbursed for, other hotels would not. Great staff had to change my reservation several times no problems and the emailed me each time. Very nice room, well kept clean, shower stall and a huge soaking bath. Very cool... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear pscwmoms, Thank you for choosing Hotel Metro for your recent business trip to Milwaukee. We appreciate your comments and posting a review on TripAdvisor. I'm glad we were able to host you as our guest while you were in the area. If you need anything, please feel free to contact us and we will be happy to assist you.... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

My husband and I just spent a lovely weekend at the Hotel Metro in downtown Milwaukee. It's centrally located, so we could walk to the lakefront (Art Museum, Discovery Center, parks, etc.) and to the RiverWalk (shops, restaurants, etc.) The hotel has a really cool Art Deco vibe to it. Our room was divided into a sitting area and a... More 

Was this review helpful? Yes 1
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear 801nancyb, Thank you for posting a review on TripAdvisor. We are so happy you were able to see the different attractions that downtown Milwaukee has to offer. Not to mention the fact that you were able to take advantage of cruising around town on our London Cab. Please reach out to us next time you need overnight accommodations for... More 

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