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Hotel Metro

4.0 of 5 411 East Mason Street, Milwaukee, WI 53202
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Certificate of Excellence 2014
Hotel Metro
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Hotel Metro
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270 reviews from our community

Traveler rating
    137
    68
    36
    18
    11
See reviews for
23
128
10
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • All months
    (270)
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    (64)
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    (66)
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    (93)
  • Dec-Feb only
    (47)
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1 review
5 of 5 stars Reviewed 1 week ago

Our first stay here and loved it, we will definitely be back and will also recommend. Perfectly located in downtown Milwaukee, close to the River Walk, Pabst Theatre, Riverside, popular restaurants and shopping. The staff was very friendly and accommodating and the restaurant food was great as well as the wait staff. Our room was very inviting, we enjoyed the... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Jane K, I cannot thank you enough for such a delightful review. I have passed your kind words along to my staff as well as the METRO Lounge and Cafe management staff so they can share it with their employees. We would love to see you again and hope you choose Hotel Metro next time you visit the Milwaukee... More 

Holmen, Wisconsin
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My family and I stayed in this hotel for two nights this month (December 2014). It is advertised as a "Boutique" hotel. It is NOT advertised as a "Five" or "Four" star either. It does not deserve the term "boutique" either. In a nutshell I complained to the front desk regarding an inoperative T.V. in the bedroom at 0830 Saturday... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Robert B, I would like to thank you for taking the time to post a review out of your busy schedule. I would like to start off by apologizing for the inconveniences you experienced during your stay with us. I actually brought this review up during our Front Desk Staff Meeting I had last week Tuesday. I consulted with... More 

Milwaukee, Wisconsin
Top Contributor
123 reviews 123 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were having a staycation and enjoyed the place and the staff. Nice room with a great bathtub. Fireplace to keep you toasty. Room service was excellent and food very well done. Definitely will be back.

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear glmorrisiii, I'm so happy you chose to stay with us while traveling to downtown Milwaukee! We enjoy hosting couples as they celebrate their special occasions with us. I hope we are fortunate enough to see you two again in the future. Thank you for taking the time out of your day to post such a wonderful review. Please contact... More 

Madison, Wisconsin
Top Contributor
65 reviews 65 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel has a great art deco feel and great hall where we attended the Matt Alber concert. Great acoustics in the room and just added to the magical performance. We had dinner and breakfast in the hotel's restaurant, food was good. Just a few blocks away from the Milwaukee art museum.

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear amezcua67, Thank you so much for your recent TripAdvisor review for Hotel Metro! We have had so many compliments about our on-site restaurant and I'm glad to hear you enjoyed it as well. Just a reminder, our restaurant is called the METRO Lounge and Cafe and is open for Breakfast, Brunch, Lunch and Dinner every day excluding some holidays.... More 

Ottawa, Canada
2 reviews
5 of 5 stars Reviewed November 16, 2014

Spent the weekend in Milwaukee at Hotel Metro. Loved it! When the heat wasn't working properly in our room, they moved us to another one. I had no issues with noise, even though the hotel was sold out on one night. I stayed here years ago on business, and enjoyed it then, too. The entire staff was kind, caring, and... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear martine155004, We appreciate you posting a review from your stay with us earlier in November. We strive to provide excellent customer service for all of our guests and I'm glad our service exceeded your expectations. Keeping our guests happy and going above and beyond defines excellent customer service. We did experience a faulty piece of equipment which controls the... More 

Milwaukee, Wisconsin
Top Contributor
74 reviews 74 reviews
46 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 15, 2014

A boutique hotel in a historic art deco building. Hot water radiator heating so their was some pipe noise in my room (not a problem for me as it made me fondly recall one of my Eastside Milwaukee apartments from years ago). As with any historic structure there are some odd quirkiness in the floor plan. So if you're looking... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear McMacHouse, Thank you for posting a review from your stay with us earlier in November. I apologize about any disturbances you experienced while staying at Hotel Metro. We have a very hard-working maintenance team that is very attentive to any kind of defects and issues regarding our guest rooms. Their department does a great job handling maintenance orders as... More 

San Francisco, CA
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2014

Lovely modern small hotel in a renovated historic building downtown. Very helpful and friendly staff, excellent restaurant, great room, overall terrific vibe. Short walk to Art Museum, easy access to lakefront biking. Good value, too.

Was this review helpful? Yes 1
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear jcostello67, Thank you so much for taking your time to post a review from your recent stay with us. We hope that you choose to stay with us next time while traveling to the Greater Milwaukee area. Have a wonderful holiday and a very Merry Christmas! Yours in hospitality, Casey Connors Front Office Manager More 

Atlanta, Georgia
Top Contributor
146 reviews 146 reviews
114 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 30, 2014

I was booked here by my client's travel agency so I really didn't have much say so in the matter. Usually "boutique" and "historic" properties make me nervous because there may be condition issues or oddities in the design but, for the most part, that was not the case. The east downtown location was perfect for me and there were... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear 4959keeton, Thank you so much for writing a review for Hotel Metro during your stay with us in downtown Milwaukee. I am glad you enjoyed the layout and designs of our guest rooms. I have passed this review onto our maintenance team to address the issue you had with the water temperature. We will be reviewing our preventative maintenance... More 

Madison, Wisconsin
Top Contributor
94 reviews 94 reviews
32 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 26, 2014

It's the location of this hotel that keeps me from giving it a 3. We were there for summerfest and we could easily walk to the grounds and back. We were also in walking distance of the art museum and the riverwalk. Parts of the hotel are GOREGOUS! There is so much potential for the rest of the hotel, but... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear catmc1066, Thank you so much for posting a review for your stay with us. Your input and feedback is very important and is greatly appreciated. I am glad you enjoyed your stay at our hotel while visiting the Milwaukee area. With the transition into the winter months, we have taken on some new maintenance projects that will enhance the... More 

Nashville
Top Contributor
160 reviews 160 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 17, 2014

We had a nice time here. Loved the old British cab. Our concern whenever we stay at a boutique hotel is that it will be too quirky, but Metro focuses well on the key basics and adds just enough amenities. It was a good value, and the location was perfect for us to be able to walk to just about... More 

Was this review helpful? Yes 2
April T, Manager at Hotel Metro, responded to this review

Dear Guest, We are very happy that you enjoyed your stay at Hotel Metro...we try our best. Come and see us again soon! More 

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Additional Information about Hotel Metro

Address: 411 East Mason Street, Milwaukee, WI 53202
Location: United States > Wisconsin > Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Metro 4*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Orbitz, Odigeo and Tingo so you can book your Hotel Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Metro Hotel Milwaukee
Hotel Style:
#4 Luxury Hotel in Milwaukee
#13 Romantic Hotel in Milwaukee
#24 Business Hotel in Milwaukee

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