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Hotel Metro

Certificate of Excellence
411 East Mason Street, Milwaukee, WI 53202
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Hotel Metro
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Hotel Metro
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306 reviews from our community

Traveler rating
    152
    78
    41
    22
    13
See reviews for
26
144
12
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (306)
  • Mar-May only
    (73)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (93)
  • Dec-Feb only
    (74)
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Beloit, Wisconsin
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked a room for an anniversary getaway. The hotel is beautiful. The staff was warm and welcoming. The view from our room was awesome. We could check out the surrounding area right from our window. We were within walking distance to many attractions, and we also had access to the English metro car which was pretty cool! Our room... More 

Was this review helpful? Yes
Appleton, Wisconsin
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed here in a whirlpool suite... room was clean and updated with a vintage, retro feel. Whirlpool was a good size for the two of us.. and the fireplace was great! Staff was friendly and the check in process was smooth... would definitely stay here again!

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear tones32, Thank you for taking the time out of your day to post a review on TripAdvisor! We appreciate your compliments and I will certainly share this with our staff. I hope you enjoyed your stay and that we are fortunate enough to host you as our guests again next time you come to Milwaukee! Have a great day!... More 

Oconomowoc, Wisconsin
1 review
4 of 5 stars Reviewed 3 weeks ago

We booked a suite on the Spring Special for my birthday, and it was wonderful! It was retro, comfortable and spacious. Free Wi-Fi was great too! Keurig coffee in the morning was a nice treat, and, if you get any cravings during your stay, there is an abundant variety of snacks and beverages to choose from...and very reasonably priced as... More 

Review collected in partnership with this hotel

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Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Smanny12, Thank you for posting a review on TripAdvisor. I'm glad you enjoyed your visit with us and chose us to celebrate such a special occasion! Our location is convenient for nearly all attractions in downtown Milwaukee like shopping, museums, the BMO Harris Bradley Center, the Third Ward, as well as plenty of bars and restaurants. We thank you... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

We really enjoyed our stay. From the great interior with a hot tub and fireplace the experience was just what we were looking for. The great location allowed up to go to fabulous food, views and drinks without getting a cab anywhere. The pillows were like sand bags though and turned a potential restful night into an uncomfortable night and... More 

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear eatoneh, Thank you for taking the time to submit a TripAdvisor review from your recent stay with us! We value our guests' feedback and take it very seriously. I have passed along this review to our Food and Beverage Director to share with his staff. We are very fortunate to be located in a walk-friendly neighborhood filled with a... More 

Oshkosh, Wisconsin
1 review
3 of 5 stars Reviewed 3 weeks ago

Room was clean but HOT. Thermostat was not controllable. Heat would not shut off. Opened windows but still very warm. This was tolerable, but the COLD water shower at 9AM was not. Service was outstanding. I cannot WOW the valets enough.

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear Jean T, Thank you for choosing to stay at Hotel Metro. I would like to apologize for the uncomfortable water temperature in your shower. I informed our Maintenance Department and they have replaced the broken piece which was causing you to get cold water. I hope we are fortunate enough to see you again next time you come down... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Excellent service. Great accommodations. Love the decor. Convenient smoking area on rooftop along with a relaxing setting. Overall, a great experience. It started and finished with impeccable customer service from Casey,the hotel manager. We look forward to coming back. Sincerely, Barry J. Wolf

Was this review helpful? Yes
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear BarryWolf2012, It was a pleasure meeting you two and I'm happy you enjoyed yourselves so much while staying with us at Hotel Metro! I hope your first experience at our hotel was fun and enjoyable. I'm happy I had the opportunity to give you a short tour of our property to help aid in your decision for what type... More 

Hartland, Wisconsin
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 21, 2015

I had purchased a groupon for the restaurant....went before a show on a Sunday night. We had a bottle of Riesling, and shared the Beef Wellington starter. It was the best I've ever had in my life. I had a stuffed chicken breast with spinach and creamy cheese sauce that was also amazing, and came out hot! We also shared... More 

Was this review helpful? Yes 1
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear C K, Thank you for posting a review from your recent dining experience at the METRO Lounge and Cafe. I'm happy you took advantage of the great deal offered by Groupon and were able to visit us to dine in before going to see a local show. We do have a separate TripAdvisor page for the METRO Lounge and... More 

Crown Point, Indiana
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 8, 2015

In mid-January, 2015, my wife and I spent quite a bit of money for our first night out since the birth of our first child. We booked a spa suite with fireplace and romance package on the 6th floor. We were expecting a nice, relaxing night. Instead, we had a disaster. The fireplace didn't work, but the hotel at least... More 

Was this review helpful? Yes 6
Chicago, Illinois
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 5, 2015

When we arrived at the Hotel Metro the staff was friendly and helpful, but the lobby/reception area had a very strong odor of sewer gas. We stayed in a 2 bedroom suite with our 2 adult sized sons. Although the bedrooms (a king, & a queen) are physically separated, the walls do not meet the ceiling--a plus if you want... More 

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2015

Not only was the bed irredeemably broken, but the pillows were hyperinflated, so I felt like I was in a "V" position as I tried to sleep. I can't believe I was the first person to complain about the bed, it was egregious. I explained the situation in the morning to the desk clerk; that I wanted a new room... More 

Was this review helpful? Yes 1
Casey C, Front Office Manager at Hotel Metro, responded to this review

Dear NancyNHM, Thank you for posting a review on TripAdvisor! I apologize for not meeting your expectations but would like you to know that I met with our Executive Housekeeper in regards to items you mentioned in your review. If you’d like to discuss the matter with me personally, I’d be happy to do so. Please feel free to contact... More 

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