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InterContinental Milwaukee

Certificate of Excellence
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139 East Kilbourn Avenue, Milwaukee, WI 53202 (Formerly Wyndham Milwaukee Center)
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What travelers say:
Very nice
(4)
InterContinental Milwaukee
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InterContinental Milwaukee
InterContinental Milwaukee
InterContinental Milwaukee
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759 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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Grand Rapids, Michigan
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here with a group of girlfriends. We had two rooms and checked in at different times. We tried to get connected rooms, but none were available so they said they'd put us on the same floor. We ended up on floors 3 and 8. The front desk folks needed some customer service training.

Was this review helpful? Yes
Mark R, Front Office Manager at InterContinental Milwaukee, responded to this review

Hello Kmac81, I apologize that we were unable to honor your request to have your rooms near each other. We strive to meet all of our guests requests and it appears that we fell short. I appreciate you taking the time to provide feedback. It is very helpful in the continued improvement of our hotel. If you would be so... More 

GREEN BAY
Top Contributor
426 reviews 426 reviews
58 hotel reviews
203 helpful votes 203 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

If only based on the engaging Benjamin at the check-in, this would be an easy Excellent rating. The location on Water is central, the room was nice, bed comfortable and room clean; however it needs some updating - older and smaller HDTV, no fridge, no USB ports and probably the most I have paid for "on site" parking in Milwaukee... More 

Was this review helpful? Yes
Amber E, Front Office Supervisor at InterContinental Milwaukee, responded to this review

Hello dsj5777, Thank you for your recent stay and kind words about Benjamin, I'll be sure to share this with him! We are very fortunate for our central location near so many different places. Hopefully soon we will be able to update some of the things you mentioned. You are able to request a refrigerator in your room, it just... More 

Chicago,Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went for anniversary weekend, checkin was great very nice people at front desk. We were upgraded to a superior king, a very nice room. Very nice doorman helped us with our luggage to our room and let me keep our car in the loading area until we were ready to go and self park as hotel parking is very expensive.... More 

Was this review helpful? Yes
Amber E, Front Office Supervisor at InterContinental Milwaukee, responded to this review

Hello passnthru, Thank you for your recent stay and taking the time out of your busy day to share your feedback with us! I'm so happy to hear you decided to spend this special occasion with us. I appreciate your kind words about the staff, I will be sure to share this with all of them. My apologies about the... More 

Madison, Wisconsin
1 review
3 of 5 stars Reviewed 2 weeks ago

I called the hotel a week ahead of time asking the concierge to make up a nice gift basket for my two boys. I gave him a very nice tip upon check-in. It wasn't in the room when we arrived. He said that it would be brought up ASAP. An hour later, I called. The basket arrived. It was underwhelming.... More 

Was this review helpful? Yes
Amber E, Front Office Supervisor at InterContinental Milwaukee, responded to this review

Hello Deet68, Thank you for your recent stay and sharing your experiences with us, this is vital to our improvement. I'm so sorry you tried to set up something nice for your boys and we failed to make that happen. I will be speaking to our Concierge regarding this, but if you could please email me with some additional information... More 

Racine, Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My SO and I stayed here this past weekend for a night out on the town and booked this hotel through Hotwire. I am not sure if that affected what room we were given. We ended up on the 3rd floor in a room that was fair. The bathroom had no fan and what looked like mold on the ceiling... More 

Was this review helpful? Yes
Amber E, Front Office Supervisor at InterContinental Milwaukee, responded to this review

Hello katertotyay, Thank you for your recent stay and taking the time to share your feedback with us, we appreciate it. I'm so terribly sorry to hear your room was not well maintained, if you could please email me so I can get some additional information from you such as your room number that would be great. I would like... More 

Minneapolis
Top Contributor
78 reviews 78 reviews
42 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On the last Sunday in March, my wife and I and daughter stayed at the InterContinental Milwaukee. The room was a nice upscale decently appointed room, but, nonetheless an ordinary downtown hotel room. It did, however, have two comfy chairs and a reading light along with a desk and chair. The shower was great. The bathroom was nice, but average... More 

Was this review helpful? Yes 1
Mark R, Front Office Manager at InterContinental Milwaukee, responded to this review

Hello CletusMinneapolis, Thank you for taking the time to provide us with your feedback. Your comments are important to our training and continued improvement. I apologize that you disliked some our registration processes, including having to sign and initial our registration card. This is a standard practice that we have all of our guests do to confirm their rate, in... More 

Appleton, WI
Contributor
19 reviews 19 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The pluses: The price was right and the location was good for people wanting to be downtown and near the action. The minuses: All the glitz and the glamor was reserved for the public areas. Pricey self-park. The two interactions with staff were quick, efficient, and professional. The room left something to be desired. I mean, it was clean, but... More 

Was this review helpful? Yes 1
Amber E, Front Office Supervisor at InterContinental Milwaukee, responded to this review

Hello starblazr, Thank you for your recent stay and sharing both the positive and negative you experienced while with us. This is appreciated and vital to both our success and growth. I'm happy you enjoyed the location of our hotel and found the staff to be efficient! My apologies you felt the room was underwhelming, that's defiantly not what I... More 

kaukauna wi
Top Contributor
58 reviews 58 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived about an hour before check in and our room was ready, on a packed friday. That was lovely. Front desk staff was very inviting and knowledgeable. The walls are very thin, there was some frat party being hosted there, boy were they party animals! We could hear them puking the next morning. I did alert night security and... More 

Was this review helpful? Yes
BryantJB, Front Office Manager at InterContinental Milwaukee, responded to this review

Sara B, Thank you for staying with us! I'm so glad you found our hotel ideally located and enjoyed your stay! I'm sorry about the part people next to you, I certainly hope they weren't too much of a bother. Please let me know if there is anything further I can assist you with, and I look forward to having... More 

Florida Keys, Florida
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked a 3 day stay in Milwaukee last week ( march 13-15 ) we were looking for a place comparable to double tree, since we are HUGE double tree fans. We found Intercontinental Milwaukee on Hotels.com. Usually when we book on the site we are lucky to get second rate service, not here. They didn't even mention third party... More 

Was this review helpful? Yes
BryantJB, Front Office Manager at InterContinental Milwaukee, responded to this review

Sandra C: WOW! What a great glimpse of your stay! I am so happy that your stay was so amazing! As a Hotel Team, we work so hard to deliver a memorable experience each and every day. To see that we so completely hit our goal is fantastic, and I'm so glad you will consider us for your future stays!... More 

Lexington, Massachusetts
Top Contributor
178 reviews 178 reviews
43 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was in town to see basketball game, and this hotel was a few blocks from Bucks' arena. You could see it from my room. The visiting team stayed here as well before the game, I think, so that's a good sign. Also right by the river, would be more enjoyable to walk around if it wasn't February. Room is... More 

Was this review helpful? Yes 1
Amber E, Front Office Supervisor at InterContinental Milwaukee, responded to this review

Hello tedkirby, Thank you for you recent stay, and sharing your comments with us. We do have an awesome central location close to so many different venues, glad it was convenient for you! You saw a basketball team here?! Wow, that's great! Maybe they ate in Kil@wat before their game. Glad you enjoyed the view from your room. Also we... More 

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