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InterContinental Milwaukee

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139 East Kilbourn Avenue, Milwaukee, WI 53202 (Formerly Wyndham Milwaukee Center)
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InterContinental Milwaukee
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InterContinental Milwaukee
InterContinental Milwaukee
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807 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kitchener
Level Contributor
121 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I'm writing this review from the hotel. I booked the hotel for the location and the brand. I'm an Ambassador Gold member and find that Intercontinental hotels are often excellent city choices. Ultimately what sealed the deal was the great AAA rate I was able to snag. My partner much prefers to self park if possible -- this ended up... More 

Was this review helpful? Yes
bryantbanda, Front Office Manager at InterContinental Milwaukee, responded to this review

Hello Gundi, Thank you so much for staying with us and for being a member of the very Elite Ambassador Club! I appreciate your kind words regarding your stay with us, I'm glad you enjoyed yourself overall. However, the attitude from reception and the shower condition are completely unacceptable. Please accept my apology, and trust that I have taken proper... More 

5 of 5 stars Reviewed 1 week ago NEW

I've never stayed at a nicer hotel. I couldn't get over how polite and courteous the staff was. From check in all the way to check out. The room was great. I asked for a higher floor when booking and was given the highest floor! Amazing view. I love the fact that there is parking underneath the hotel. That way... More 

Was this review helpful? Yes
bryantbanda, Front Office Manager at InterContinental Milwaukee, responded to this review

Hello Jenny Y, WOW! What great comments! Thank you so much, I'm very happy that you enjoyed our Hotel! I'm not sure what brought you to Milwaukee, but any time downtown during the summer is guaranteed to be fun! Thank you for your kind words regarding our Front Office Team, they really take pride in providing our guests with a... More 

London, United Kingdom
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed in other places in Milwaukee and this is better than others. The rooms are generally clean and in ok condition and the facilities are decent. The rooms are spacious and beds quite comfortable. The wifi is not great which is incredibly frustrating. There are few good or modern hotels in Milwaukee and this is probably the best of... More 

Was this review helpful? Yes
Amber E, Front Office Supervisor at InterContinental Milwaukee, responded to this review

Hello CAES12, Thank you for your recent stay and taking time out of your busy day to share your feedback with us! I appreciate the honesty in your review, and am happy to hear you enjoyed your time with us. Were you on the high speed WiFi, or the basic? We do offer two different options, and great news... The... More 

New York City
Level Contributor
270 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 391 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Love the location and had high hopes based on the updated lobby. Hallways were very dark, hot and humid. Room size is decent, w/ spacious desk, and view of the city. Sadly, walls are paper thin- you'll be invested in conversations in the next room or hallways. Enjoyed the breakfast, service and food were good and great value. Was bummed... More 

Was this review helpful? Yes 1
bryantbanda, Front Office Manager at InterContinental Milwaukee, responded to this review

Hello YaleDad, Thank you for staying with us! I appreciate the time you took to provide feedback; I'm glad you enjoyed your stay. I'm sorry about the noise level in your room, I can certainly understand where this could be distracting and annoying. I do hear this comment from time to time, and I assure you this will be addressed... More 

Chicago, Illinois, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is a 4 on scale of 1 to 10. This hotel has been an IC hotel for 12 or 13 years. It will definitely change management hands when the contract is up, and then will the rooms be refurbished, and only then. This hotel is not up to the normal standards of an InterContinental. The room was clean,... More 

Was this review helpful? Yes 2
bryantbanda, Front Office Manager at InterContinental Milwaukee, responded to this review

Hello Riccardo J, Thank you so much for your review and for staying with us. I certainly appreciate your feedback and value your opinion regarding our Hotel and service. We have been an InterContinental for just under 9 years, and while we don't have any plans of changing Management/Ownership, we do have a Property Renovation in the plans as we... More 

Iowa
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked the InterContinental through a discount online site. From the reviews I had read this is an older facility so that is what I expected. The front lobby was very nice and the employees at the desk were very professional. I had also read about the parking fees so I parked in a building a little over a block... More 

Was this review helpful? Yes
bryantbanda, Front Office Manager at InterContinental Milwaukee, responded to this review

Hello travelbugiowa, Thank you for staying with us, I appreciate your kind words and I'm glad you enjoyed your time with us. Hopefully, next time you travel to Milwaukee, we will be your hotel of choice! Best, Bryant B Director, Front Office InterContinental Milwaukee More 

Saint Louis Park, Minnesota
Level Contributor
327 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I feel cooler for just having stayed here for a night. The Intercontinental offers top of the line service and accomodations. The room had a great view of the old courthouse next door and the rest of downtown Milwaukee. Every bellboy and every member of the staff worked real hard to make sure we enjoyed our stay here. The gym... More 

Was this review helpful? Yes 1
bryantbanda, Front Office Manager at InterContinental Milwaukee, responded to this review

Justin B, Thank you! Although, I bet you were pretty cool to begin with! I'm so glad you enjoyed your time with us and I hope you got to experience our beautiful City! Thank you for your kind words for our team, I'm sure they will enjoy reading them! Please reach out to me next time you are heading to... More 

Toronto
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Good location. Modern design.The hotel is next to Pabst Theater and across City Hall and about 15 minute walk to lakefront. Requested for a refrigerator that never came. Front desk need to be more pleasant with families.

Was this review helpful? Yes
bryantbanda, Front Office Manager at InterContinental Milwaukee, responded to this review

Mari Q, Thank you for staying with us and thank you for you feedback regarding your experience. I'm so sorry that we failed to bring the refrigerator that you requested, this is very unusual and I'll be sure to take a closer look at our handling of such requests. Also, I'm concerned about the comment regarding the Front Desk staff's... More 

Waukesha, Wisconsin
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First time staying at this fine establishment. Incredibly clean rooms. Had asked for early check-in, if available, and they were able to accommodate this request in enough time to make it to The World's Largest Music Festival in time for the 12:00 noon opening. No more than a short walk, taxi, or Uber to Milwaukee's lakefront so very convenient. Reasonably... More 

Was this review helpful? Yes
bryantbanda, Front Office Manager at InterContinental Milwaukee, responded to this review

Hello Ronald James D, Thank you for staying with us! I hope you enjoyed SummerFest, it is a lot of fun and definitely an experience that everyone should enjoy! I was so happy to read your comments, our Service Team really sets us apart from other hotels; thank you for highlighting them! They work hard to take care of our... More 

Naperville, Illinois
Level Contributor
72 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are run down at best but the restaurant is great. The wall paper was peeling off and the carpet dilapidated. The rooms were clean just appears to need updating. The Lobby Bar and Food were great as is the service.

Was this review helpful? Yes
bryantbanda, Front Office Manager at InterContinental Milwaukee, responded to this review

CHITOWNCUBBY, Thank you for staying with us! Thank you for your kind words regarding our service and food, we work hard to take care of our guests, and I'm glad we hit that point. I would like to discuss further the room issues and I'd also like to make sure I take care of you. My goal is to keep... More 

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