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Marriott Madison West

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1313 John Q Hammons Drive, Middleton, WI 53562
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Marriott Madison West
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290 Reviews from our TripAdvisor Community

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Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Traveled to WI on business along with 6 other people from my company and found out two weeks prior to my trip that there was a special corporate rate that the others traveling with me were able to obtain but when I called the reservation agent said that they could not give me that rate. When I arrived I inquired... More 

Helpful?
Thank Chas T
Chris S, Manager at Marriott Madison West, responded to this review

Chas, as I know you have already spoken to our General Manager in depth concerning the issues listed here on October 15th after getting in contact with him on the 13th of October, I will briefly follow up on a few of the points at this time to clarify the hotels position on these. In your original email to our... More 

Sheboygan Falls, Wisconsin
Level Contributor
89 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed December 23, 2015

This was the first time that I stayed at this hotel even though I have attended conferences here in the past. The location is easily accessible off the beltline, but it is very far west of the interstate. There is a nice shopping center within easy walking distance of the hotel. The room was big and the temperature was well... More 

Helpful?
Thank LuvMex828
Chris S, Manager at Marriott Madison West, responded to this review

Thank you for your review of our hotel. We strive to make each individuals experience one that they enjoy and would like to repeat and we were glad to hear that you enjoyed yourself. More 

Anaheim, California
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 21, 2015

I had a great four night stay here in December. The hotel was around 25 minutes from the Madison airport by taxi. Room was standard Marriott size and clean. I liked the option to waive daily housekeeping for extra Marriott points. There was some noise late at night from outside the room due to the open lobby. The hotel seemed... More 

Helpful?
Thank gregmh48
Wisconsin
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed December 11, 2015

We stayed as a group for a soccer tournament. Rooms are excellent. Set up as a square with the middle being open so all rooms face the bar/breakfast area/sitting area below. Bar has excellent service but a bit pricey. Used mobile check in which was very handy. Buffet breakfast I believe was 14.95, was good but feel a fair price... More 

Helpful?
Thank meundrh2oo
New England
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed November 30, 2015

The pillows at the Marriott are dreadful. Bring your own if you want a good night's sleep. Also, there are not enough elevators for a hotel of this size. It took 30 minutes to get an elevator to take my luggage down when I checked out.

Helpful?
Thank knobhdy
Eau Claire, Wisconsin
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 22, 2015

I was here with high school students for a two-day conference. The rooms were clean, and we were able to have all 7 rooms in a row. Each room had amenities (lotion, soap, etc.), and my group was pleased to learn that the front desk had complimentary tooth brushes, razors, etc. I was disappointed that the rooms did not have... More 

Helpful?
Thank Sg-on-vacation
Rhinelander, Wisconsin
Level Contributor
300 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed November 13, 2015

I was there for a business trip. Nice room. GREAT workout area. Helpful staff; easy to check in and out. But no microwaves nor reefers in the room which surprised me. Meeting rooms with comfortable with good acoustics, but no water on the tables. The lunches.......and this may be entirely the fault of the host........were horrible. Bag lunch.....i'm not kidding,... More 

Helpful?
Thank TLV007
Chicago, Illinois
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed November 8, 2015 via mobile

Unclean. Unexplained blood on sheets. Keys to room didn't work consistently. Rooms face a large inner courtyard which is noisy all night long. Pool is small and also not very clean. Convenient to expressway but not much else positive. Will never return.

Helpful?
Thank p0tter07
Chris S, Manager at Marriott Madison West, responded to this review

Thank you for your feedback, your feedback has been shared with the appropriate hotel team so that corrective action can be taken. More 

The Woodlands, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 6, 2015

Booked this hotel well in advance. Had to modify reservation prior to arrival and was told there would be no charge. Upon check-in was told that our reservation had been cancelled. No apologies were offered and we were made to feel as if it was our fault. We were also told we would be charged for the room night that... More 

Helpful?
1 Thank John O
Chris S, Manager at Marriott Madison West, responded to this review

The hotel has a 48 hour cancellation policy that we hold all of our guests equally accountable to. This allows us to have clean ready rooms for all guests upon their arrival. More 

Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 6, 2015

I booked this hotel for a trip due to a funeral. Due to a glitch on the website, when I decided to pay with credit instead of points, the system defaulted to that days date which was my fault and I told them this. When I saw the confirmation on the day of my trip 2 days later and the... More 

Helpful?
2 Thank Eric A
Chris S, Manager at Marriott Madison West, responded to this review

The hotel has a 48 hour cancellation policy that we hold all of our guests equally accountable to. This allows us to have clean ready rooms for all guests upon their arrival. More 

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