My husband and parents stayed here and were impressed with the rooms we got . They made accomodations for 2 rooms to be right next door and on the 5th floor. Hotel is close to downtown which made it convienent to downtown shopping and restaurants. The only thing negative would be that the hallway is so warm that you want... more

Nice hotel, but Gino's East, the hotel restaurant is another matter. They claim to offer "Original Chicago Deep Dish Pizza". Gentlemen: I grew up in Chicago with deep dish pizza. I know how they became famous with their crust. I know how they became famous with their tomato sauces, cheeses and sausage. I know how they became famous with their... more

My wife and I stayed at this hotel and the one thing I walked away with was a skin infection. The skin on my legs and arms started to turn red and became itchy soon after I got out of their whirlpool and it is still bothering me over a week later. I had to go to my doctor for... more

This Best Western must have undergone some updating. The room is very clean and comfortable. We did have a lake view, but overlooked the roof which wasn't the best because of the trash laying around. Staff was courteous. Continental breakfast was acceptable. more

My wife and I love Lake Geneva, I've Stayed at Harbor Shores for my Honeymoon and went back a few months later in January for my birthday. When I first booked the room I wasn't sure about the location at the time so when we got to our room we found that it faced the back overlooking the parking lot,... more

Stayed one night due to a car breakdown. Staff was very nice and helpful as we tried to sort our situation out. Very reasonably priced ($65) for a non-lakeview room and a last-minute reservation. Convenient to downtown shops and restaurants. Hotel was very clean, just not very exciting. more

The location of this Best Western is ideal, with the Lake and the town within walking distance. Our room had a lake view - alas, the restaurant rooftop dominated our view. Our King room was $103, with refrig, microwave, extra sink and a few dishes. They only serve b'fast until 9am, even on weekends. We arrived at 8:50am and saw... more

The hotel was not dirty, but needs some updating. The bed was terribly uncomfortable, and for some reason resembled a full size rather than the declared queen size. For a hotel with only 6 levels, I felt like I was waiting for an elevator in a 30 floor building. The two elevators took absolutely forever! We could hear the family... more

I have many of the same responses as below. Here's my own experience: I did search online before my husband and I stayed at this hotel. I thought it looked great with the lakeside view and the pictures of the rooms online looked good too. We just took our chances when we arrived in Lake Geneva and booked once we... more