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Geneva Ridge Resort

W4240 Hwy 50, Lake Geneva, WI 53147 (Formerly Lodge at Geneva Ridge)
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1 room 1 guest
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Geneva Ridge Resort
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356 Reviews from our TripAdvisor Community

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    65
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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There are newer reviews for Geneva Ridge Resort
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Elk Grove Village, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 30, 2014

My wife & I were hesitant to try Geneva Ridge but are glad we did. When it was formerly Interlakin it didn't have good ratings. After checking in we took the time to compare with Lake Lawn, Abbey and the Cove. Afterwards we were even more satisfied. All were nice but Lake Lawn was old and smelled old. Abbey is... More 

Was this review helpful? Yes
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Millagent2 - We are excited that you stayed with us at Geneva Ridge Resort! We do have a great resort with many activities and amenities for you to experience. Especially our view overlooking Lake Como from the restaurants and patio area! I will be passing along your comments to our shuttle driver Kenny - as he is one of our... More 

Level Contributor
134 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed May 28, 2014

Very acceptable facilities, clean rooms, nice dining/bar area overlooking the lake, outside patio with bar. Many amenities to enjoy. Staff was virtually no help for this first time visitor. We made reservations, then called the golf pro shop just down the street. The pro informed us there was a "Stay & Play" option that would give us a better rate.... More 

Was this review helpful? Yes
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Thank you Samiamiu for your review and comments on TripAdvisor. I have spoken with our Front Office Manager about your concerns on how we fell short on a great Welcome and providing you information. As a team we are addressing how our guest(s) can find or pick up information on our local community and activities, and what is happening at... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 26, 2014

I attended a conference at the Geneva Ridge Resort and my room smelled of too much chemical cleaners,,,I told the desk I could not stay in the room as was feeling ill from the chemicals,,,and that I would sleep in the car and leave in the morning,,,they charged my credit card at the end of the weekend after I left... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Ellen S thank you for your review on TripAdvisor. Our Front Office Manager has been in contact with you since April 30, 2014 in regards to your stay. Gayle our front desk representative had toured a few rooms with you at check in so that you could personally choose your accommodations. We did not know you left property until you... More 

Travelers are raving about these Lake Geneva hotels

Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 25, 2014

Joan C My friend and I were guests at this hotel , when it was called Interlaken. After Interllaken changed owners, I started going to the French Country Inn. Presently, the Inn is doing renovations and referred me to Geneva Ridge Resort. I was pleasantly surprised, when we arrived for our stay May 23-May 25, 2014, by the updates which... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Thank you Joan C for your reviews and comments from your past stay! It is guest(s) like yourself that help make us better and continue to strive for excellent guest service. I have spoken with our Executive Housekeeper and Food & Beverage Director in regards to your concerns and comments about our service and our property. We take your comments... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 25, 2014

We booked a weekend trip for our 30th anniversary during Memorial Day weekend. Everyone told us it would be very crowded and uncomfortable. This hotel had a full house booked, but we never felt rushed or crowded. We were able to use all the amenities. The steam room is fabulous! We ate every meal at The Lakeview Grille. Even though... More 

Was this review helpful? Yes 2
jmyers514, General Manager at Geneva Ridge Resort, responded to this review

Thank you JoyceM715 for the wonderful review on TripAdvisor. We were excited to hear that we could be part of your Anniversary celebration - Congratulations again! I will be sharing your comments to our stand-out super stars at the resort; it will make their day knowing that they have been noticed for their excellent customer service! We look forward to... More 

Montgomery, Illinois
1 review
2 of 5 stars Reviewed May 22, 2014

I won't be back!! On April 19th I changed my reservation from the 10th to the 17th of May. When I arrived at the resort they had me as listed as a "no show" for the 10th and had not scheduled me at all for the 17th. I was working with a young lady at the front desk who was... More 

Was this review helpful? Yes
jmyers514, General Manager at Geneva Ridge Resort, responded to this review

Dear TAB1101, Thank you for your review on TripAdvisor from your recent stay. After reviewing your experience I reached out to GroupOn, the site that you had purchased your overnight stay for April 19th on, to see how we could have dropped the ball on date changes; and how they did not inform you of the May 17th Blackout date... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

I decided to surprise my wife with a getaway trip to Lake Geneva for our 10th anniversary. We decided to stay at Geneva Ridge Resort. The staff at Geneva Ridge were resort were very friendly and professional, the room was spotless, and the beds were very comfortable. We got a chance to walk around the property and take in the... More 

Was this review helpful? Yes 1
jmyers514, General Manager at Geneva Ridge Resort, responded to this review

Congratulations Mr & Mrs Derek B on your 10th Anniversary! Thank you for celebrating with us at Geneva Ridge Resort and we look forward to having your entire family stay with us this summer. Our outdoor pool is open for summer and I know your children will love the patio and atmosphere! Bar55 also has live entertainment on Saturday &... More 

Wisconsin
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 13, 2014

Hotel room was very nice, clean, comfortable with a great view. Conference room was very comfortable for our meeting and the view was just incredible! Restaurant is very nice, food was good and tasty, nice variety. The only thing they need to improve is the service at the restaurant. It took a very long time to get our food. I... More 

Was this review helpful? Yes
jmyers514, General Manager at Geneva Ridge Resort, responded to this review

Thank you Rickolig for your review and comments from your April stay on TripAdvisor. As the new General Manager I am committed to working with our Food & Beverage team to make a great experience for all of our guests. From your review, we have outlined many training points for our servers and cooks to make sure we have improved... More 

Chicago
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 2, 2014

We were referred to Geneva Ridge by another hotel when the other hotel's pool was closed for renovations. Everyone we encountered from Front Desk to maintenance were pleasant and welcoming. The hotel recently was renovated so the rooms and common areas had been redone as one reviewer remarked there are no mirrors in the room besides the bathroom but this... More 

Was this review helpful? Yes 2
jmyers514, General Manager at Geneva Ridge Resort, responded to this review

Thank you funinthesun223 for your review on TripAdvisor. The team at Geneva Ridge is dedicated to making our guests feel at home and are naturals at offering excellent guest service and your review just confirms that for them. We look forward to having you stay with us this summer and experiencing the entire resort and amenities! Thank you again and... More 

dalton
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 28, 2014

I was a little skeptical before going to this resort after reading some of the reviews from other guests but was so pleasantly surprised. Nice clean place. Staff was so friendly. We traveled for the weekend with another couple and we(the other wife and I) to find that there was a women's health fair being held at this resort. We... More 

Was this review helpful? Yes 2
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

We are sorry that we did not meet your expectations of excellence during your past stay. As a team we have been addressing your issues from the room you were in with our leadership in housekeeping to the spa issues and with the team that you received service from. We are addressing all areas to include your service in our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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