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Geneva Ridge Resort

3.0 of 5 W4240 Hwy 50, Lake Geneva, WI 53147 (Formerly Lodge at Geneva Ridge)
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Geneva Ridge Resort
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Geneva Ridge Resort
Geneva Ridge Resort
Geneva Ridge Resort
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285 reviews from our community

Traveler rating
    99
    80
    49
    37
    20
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58
118
11
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alsip, Illinois
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Could use some updating...more electrical outlets, bed linens, TV size. Internet was sporadic. Pool area very nice. Front desk staff friendly. Good lounge & music. Rooms have no refrigerators. Nice views of lake if your room faced that way.

Was this review helpful? Yes
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear TMMAC1954, Thank you for your review on TripAdvisor for your recent stay. It is very important for us to hear feedback from our guests so we can excel on what we do right and fix what we have fallen down in offering the best service/product/amenity/value. Our management team is dedicated on upgrading all of the items that you were... More 

Muskego, Wisconsin
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Saw this on Groupon and purchased it for a girls weekend of fun! Was easy to find, rooms were wonderful and very friendly staff! Had a great time sitting at the outdoor firepit and enjoying the view of Lake Como! Would highly recommend for a girls weekend or even for a romantic getaway! Also looked to be very kid friendly... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Thank you tigger3013 for your review of your stay this past weekend! You touched on all the areas that we take pride in for all of our guests to have a great experience while staying with us. We are committed to offering a little of something for everyone, with our spa, golf, live entertainment in the lounge (and at Bar55... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

Nice location, beautiful grounds..... Even during the winter!! Very friendly staff, great food and ambiance at the restaurant . Love the bar area with fireplace and fun, local live entertainment !! The Spa was relaxing, staff was very professional.... All in all, we enjoyed our stay at the Ridge, would love to come back in the summertime !! Thanks

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear reneern104, Thank you for choosing Geneva Ridge Resort for your weekend get-a-way!! Our team at the resort knows how important it is for our guests to be able to relax and enjoy their time away from the hustle and bustle and it sounds like you got to rejuvenate! We offer live entertainment in the winter on Saturday's in our... More 

Franklin Park, Illinois
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked the trip through groupon which gave us a very nice rate. Although the facility could use a little updating it was not serious enough to give the resort a very cozy charm. My wife and loved sitting in front of the big fireplace in the lobby just reading and people watching. The staff were all friendly and professional.... More 

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear William R, Thank you for taking the time to review your stay at Geneva Ridge Resort on TripAdvisor. Our dedication as a team is to provide each guest exceptional service, amenities and product so your comments are valuable to us. We are already addressing the breakfast buffet and offerings so when you come to stay during the summer I... More 

McHenry, Illinois, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Geneva Ridge last weekend and definitely did not want to go home. The customer service was one of the best I have seen in a long time. We had the burgers which were outstanding. In the mornings we would get coffee and sit by the main fireplace and enjoy the relaxed atmosphere. The Christmas décor was... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear JosephineM, Thank you for choosing Geneva Ridge Resort while traveling to the Lake Geneva area. We understand you have many choices in hotels and resorts, but you choose us as your final destination! During your stay you mention that you encountered many of our Super Star employees like Patricia at the Front Desk/Gift Shop and our great lounge staff... More 

bull valley, il
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

stayed for the new years celebration. the buffet although good was quite pricey for what you are getting. the pool was cold...hot tub was very low on water and way overloaded on chlorine. bathrooms in the pool area are beyond freezing...had to wrap kids in multiple towels just to go to the bathroom. hallways are very dark. couches in lobby... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

johnnypiot73, Thank you for sharing your concerns, requests and kudos of your recent stay on TripAdvisor. On behalf of the management team we appreciate your patronage and loyalty of staying with the resort for decades. As a management team we have reviewed your detailed comments, by department, as well as taken your email notes into play, to improve on where... More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at Geneva Ridge with two of my friends. From the time we walked in the front door to the time we left everybody was so friendly and helpful. Patricia, the front office supervisor was one of the nicest people you would want to meet. We went to the resort bar on Saturday night to see the scheduled music... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear befine67, Thank you for the great feedback! I am pleased to read that you had a delightful visit at Geneva Ridge Resort! Superb service service & employees, like Patricia, are both key at the Ridge. Please let us know personally when you will be coming back for another signature experience!! Happy New Year to you and yours, Kris Willis More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 23, 2014

I will start off with a compliment of the Front Desk Staff, especially Patricia. The staff were very friendly & helpful. But I gave a poor rating because I felt the web site was misleading about having a fireplace I got the Junior Suite: It was described as "King-size bed, small living area with fireplace, extra seating area with table... More 

Was this review helpful? Yes 2
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Sanford C, Thank you for taking time to give us feedback from your recent stay with us. We are taking your comments and reviewing with management for ways we can improve and what we can change to make our future guest(s) stays with us amazing. I also shared your positive comments with our staff about our great front desk team... More 

Chicago, Illinois
Top Contributor
107 reviews 107 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 14, 2014

We stayed here with a groupon and I think I know why- the hotel was very quiet! The hotel itself was nice- friendly staff, clean, welcoming, and nicely decorated. Our room was pleasant and clean as well. I did notice the "thin walls" people had mentioned here on trip advisor. I'm a deep sleeper and I woke up a few... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear Julie D, Thank you for your review on TripAdvisor regarding your past GroupOn stay. Lake Geneva is such a seasonal, resort town that many do enjoy staying November - March due to it being quieter and fun to just stroll around downtown and enjoy all that the area has to offer without too much hassle! We would love to... More 

Roselle, Illinois, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 8, 2014

My stay at Geneva Ridge was fine, I was in town for a wedding (off site) and had an average experience. Checking in Thursday (with the Bride) was a bit of a hassle, as some how there was no reservation for her - despite the confirmation email she was able to provide. The front desk clerk (Jahida) was less than... More 

Was this review helpful? Yes 2
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear SMW714, Thank you for taking the time to place your review of your past stay. We sincerely want to meet or exceed all guest(s) expectations with service in all areas, and we fell down during your stay. We do appreciate your kind compliments about our restaurant staff and Gayle, which we will make sure gets past along to them!... More 

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Additional Information about Geneva Ridge Resort

Address: W4240 Hwy 50, Lake Geneva, WI 53147 (Formerly Lodge at Geneva Ridge)
Location: United States > Wisconsin > Lake Geneva
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Geneva Ridge Resort 3*
Number of rooms: 146
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Also Known As:
Lodge At Geneva Ridge Hotel Lake Geneva
Hotel At Geneva Ridge
Hotel Style:
#5 Spa Hotel in Lake Geneva

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