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Geneva Ridge Resort

W4240 Hwy 50, Lake Geneva, WI 53147 (Formerly Lodge at Geneva Ridge)
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Geneva Ridge Resort
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Geneva Ridge Resort
Geneva Ridge Resort
Geneva Ridge Resort
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303 reviews from our community

Traveler rating
    104
    86
    54
    39
    20
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63
125
11
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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freeport
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

The room was nice and clean with a comfortable bed. Staff was friendly but two of three staff were not able to give us accurate directions to the location of the spa. The spa was a HUGE disappointment. Not worth the money at all! Go somewhere else for your spa services!

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear “lexerella", I appreciate you sharing your experience and I am grateful for the feedback you provided. I am sorry you found the spa a "huge disappointment" which I took note. I will personally review our processes with the management team to ensure guests do not get this impression. As a resort and management team we are putting together a... More 

Sycamore, Illinois
1 review
4 of 5 stars Reviewed 6 days ago NEW

What really made the stay was the people.... staff extremely courteous, friendly and welcoming. Gail (Gayle?) at the front desk was especially helpful when we checked in. A nice family-friendly place.

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear "KBReuter", Thank you for your review of your stay on TripAdvisor and your comment on how it was "A nice getaway place." You mentioned that our staff made your stay and you gave Gayle a personal shout out; I will be sharing your review with our team so that they can see they made a positive difference in a... More 

Green Bay
1 review
2 of 5 stars Reviewed 1 week ago NEW

I organized a weekend with my adult daughters to have a spa weekend and some time together. I bought a package at what I thought was a classy resort and they advertised weekend getaways. It was not cheap but also included the spa services. When I arrived, I was floored at the room. A small room with two king beds.... More 

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear "Halien B", Thank you for writing such a detailed review of your past stay and experience. I have taken notes regarding the room being small and shower old, our hot tub/pool/sauna area being taken over by children and the bubble issue as well as looking into what menu you may have received to dine off from. We are a... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

This was our first time here -- we usually go to The Abbey. This place is fabulous. They made us feel very welcome from the moment we stepped in to sign in! Even called to check on us once we got in our rooms -- How many places do that! The rooms were clean and comfortable and the bathrooms were... More 

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear TFZMoro, Thank you for writing a review on your recent "Girls Spa Weekend" stay with us! We know you have many choices on where to stay when visiting Lake Geneva, and thank you for staying with us. I have made a note to check our sleeper sofa mattresses with our housekeeping director and our Spa Director has already posted... More 

Fond du Lac, Wisconsin
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upon arrival at the Geneva Ridge Resort and after a quick and efficient check in, we just had to stop in at the restaurant/bar located in the front lobby area. The music and singing coming from inside was too much to pass up! Wow! It was a dance party happening! Lots of people enjoying the DJ who had an amazing... More 

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear 13Moondance13, First off, the team here at Geneva Ridge Resort loves your title of your review! How fun! I personally want to thank you for taking the time to write a review on your past stay, and we hope to see you back this summer so you can enjoy our outdoor pool, outdoor Bar55 with an amazing terrace overlooking... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The resort was very nice! I went with my three kids with a request from them to have a mom and kids day lol. They have puzzles on every table in the front lobby, a little arcade room, a pool open till 11 pm with a sauna and steam room, and we missed the ice skating rink but for a... More 

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear Marski1974, I appreciate the wonderful review you wrote about your experience with us this past weekend. I am happy to read that our staff made a positive difference, making your stay a memorable one with your children! I will share your comments with the mentioned Super Star employees, as they will be happy to hear that you "had fun... More 

Broadview, Illinois
1 review
4 of 5 stars Reviewed 3 weeks ago

My husband and I came to the Geneva Ridge Resort for a weekend getaway from the Chicago-land area. The hotel was very nice and clean. The staff was also very tentative, minus a forgetting to bring extra blankets and pillows to our room twice. The rooms are large and kept very clean and the bathroom is newly updated. The indoor... More 

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear Abbie M, I love the title of your review! Many believe there is very little to experience in Lake Geneva during the winter months and you found our great indoor pool and hopefully our ice skating rink! We are looking into the communication error of not getting your pillows and blankets to you in a timely manner, I appreciate... More 

Dodgeville, Wisconsin
1 review
5 of 5 stars Reviewed 4 weeks ago

Our family recently stayed for the weekend and found it to be an absolute pleasure. The rooms were clean and neat and the beds were very comfortable. The pillow selection was great and made for very happy children. We ate in the restaurant and found the food to be awesome. We enjoyed the breakfast buffet and felt that our server,... More 

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear Shannon L, Thank you for your review and great "shout out" to Madison in our Restaurant! She is one of our Super Stars and we have shared with her your comments as well as the entire resort team! It is great to hear that you and your family enjoyed our skating rink and pool area, they are equally great... More 

Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I took my best girlfriend out for girl's getaway weekend and for her birthday. Upon arrival and check in, I was greeted by Gayle who was one of the friendliest and charming receptionists I have ever had the pleasure of speaking to. She was very knowledgeable about the resort and made me feel right at home from the get go.... More 

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gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear Danielle S, Thank you for choosing Geneva Ridge Resort for your weekend girls get-a-way! Our resort is in a great location to enjoy going to shops in Lake Geneva as well as getting away from the hustle to enjoy our selection of amenities. We have many super star staff members on property and I will make sure that I... More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 20, 2015

The hotel is fine. Restaurant has a great view. I paid $15 Extra to get the lake view room, when I open the drapes I see a tree in front of the window and had to find the lake through it. When I asked them to change it , guess what ??? They were fully booked!! So just beware. Other... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear Hardyboy208, Thank you for writing a review on your past stay on Tripadvisor. Our guest comments are very important to us as we strive to provide the best guest service and amenities during your stay. We are looking into our "Lakeview" title for our rooms that face Lake Como, trees, outdoor pool area and landscaping versus our parking lot... More 

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