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Geneva Ridge Resort

W4240 Hwy 50, Lake Geneva, WI 53147 (Formerly Lodge at Geneva Ridge)
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1 room 1 guest
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Geneva Ridge Resort
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356 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arlington Heights, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Pros: -pretty scenery and landscaping -very nice front desk manager -nice bar and fire pit area -nice, newer bathroom -comfy bed Negs: -pool bar was open till midnight and was right outside our room. stay far away from the bar if you want to go to bed before 12 am. It sounded like the music was actually in our room... More 

Was this review helpful? Yes 1
North Chicago, Illinois
1 review
1 of 5 stars Reviewed 1 week ago

This review is focused on their "spa". We called over a month in advance and spoke to the spa manager about accommodating the 4 moms for a spa day.We called the morning of to confirm and they had mixed up the time by two hours. Of course they blamed it on the manager but said they would reshuffle things to... More 

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Travelers are raving about these Lake Geneva hotels

Chicago, Illinois
Level Contributor
193 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 1 week ago

We had not stayed here before but were very nicely surprised by almost everything about Geneva Ridge. To start with a great greeting and experience at check in. very personable and professional. The room we stayed in was great. It was large, great lake view, quiet, clean and well appointed. Everything worked also, unlike other places were a TV remote,... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Thank you Jimc82 for being our guest and for taking the time to write a review. I appreciate your wonderful comments about our team at check in, your guest room accommodations and great views. I will share your comments on our elevator, dinner menu (with our new Executive Chef) and we look forward to welcoming you back in the very... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed here for a wedding that was nearby. The room was ok, the only mirror was the one in the bathroom which made it hard for two people to get ready. Low water pressure in the shower. The outdoor pool seemed dirty. Service was very slow. For almost $200 a night I expected a tad nicer. Will not stay... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear Vanessa D, Thank you so much for taking the time to write a review of the resort. We appreciate your feedback and I am sorry that we disappointed you during your stay. Thank you for the feedback about the mirror, low water pressure, slow service and the look of the outdoor pool. I have shared your information with the... More 

Minneapolis, Minnesota
1 review
3 of 5 stars Reviewed 1 week ago

The room was not ready for us until almost 45 minutes after the stated check in time, which was frustrating after driving 6 hours to get there. When we got to the room it was clean and tidy with a nice bed and couch. However, the TV was extremely tiny, probably only about 24 inches or so. The wifi did... More 

Was this review helpful? Yes
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear Kelsey B, Thank you for your review on TripAdvisor. We take all guest comments and suggestions as a learning opportunity to improve on areas of service through training and coaching, and discussion and planning on improving our resort value thru planned renovations and upgrades. So, thank you again for outlining our late check-in on your day of arrival, your... More 

Tucson, Arizona
1 review
2 of 5 stars Reviewed 1 week ago

Booked 6 months in advance. Lots of errors including names/number of rooms (2) /prices. Never had confidence in their reservations process but we had few choices due to the PGA tournament. So much confusion in check-in and check-out. They couldn't even give me a check-out summary so I can't tell you how much we were charged for the stay and... More 

Was this review helpful? Yes
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear linzo248, We are in receipt of your recent review on TripAdvisor. Thank you for taking the time to outline the issues that you experienced prior and during your stay with us. As a management team we are review the reservation process for our golf guests, and also working with the TV provider for adding the golf channel to our... More 

Aurora, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a near convenient place to stay when visiting the Lake Geneva area. It's a short walk to my favorite burger at Mars. (Get the Monster Burger medium rare with Swiss.) Also has a view-tiful outside bar for a very relaxing cocktail and a perfectly temperatured pool. I'm a fan of a beer called No Wake from Geneva Lake... More 

Was this review helpful? Yes
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear dfirszt, Thank you for sharing your recent stay with us on TripAdvisor and I want to thank you for making Geneva Ridge Resort your home-away-from-home choice when traveling to the beautiful Lake Geneva area. I also have to say I love your word - "view-tiful" which you used to describe our amazing terrace view overlooking Lake Como! We look... More 

Rockford, Illinois
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I booked our room 3 weeks ahead of our stay. I checked the rates on line before we left (my mistake), I booked though Expedia and found the rate had dropped $70/night. Unfortunately it was 3 hours past the deadline for cancelling so I couldn't rebook. Also the rate through the hotel website had also dropped by... More 

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear Jim W, Thank you very much for the visit and outlined observations. Please accept my apologies for the incidents that occurred and contributed to you not have a perfect stay. I will be immediately reviewing the rate observations since that seems completely the opposite of what we have set up with both web sites and we will be making... More 

Chicago, IL
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

The room was clean and ready early! The housekeeping staff were so friendly and courteous! Everyone said hello and offered to help us with anything we needed. Five star service all around! We ate there as well and the food was delicious everywhere we went. Our group ranged in age from 11 to 78, and we all loved it!

Was this review helpful? Yes
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear ReatorMary, We are honored to read your review about the wonderful stay you had with us while traveling with your friends and/or family members! We are glad to read that you enjoyed your stay with us and that you were happy with your accommodations selected as well as our beautiful outdoor areas and restaurants. I will be sharing your... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Staff was welcoming and friendly. Rooms were comfy and well kept. Nice to have indoor and outdoor pools. Close to many activities and restaurants. Bikes available for use to enjoy nice sights near property. Grounds very well maintained.

Was this review helpful? Yes 1
gnrmanagement, General Manager at Geneva Ridge Resort, responded to this review

Dear Momoftwo815, Thanks so much for your visit and this amazing review. We certainly feel grateful for your recognition and kind words towards our staff, property and services/amenities. Your positive and detailed feedback motivates us to continue to provide our guest's with stories and memories worth telling. Your visit and positive feedback are highly appreciated and shared with our team.... More 

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