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Holiday Inn Club Vacations at Lake Geneva Resort

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7037 Grand Geneva Way, Lake Geneva, WI 53147 (Formerly Orange Lake at Lake Geneva)
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1 room 1 adult
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Holiday Inn Club Vacations at Lake Geneva Resort
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116 Reviews from our TripAdvisor Community

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Appleton, Wisconsin
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 5, 2016

Where to begin? First off, if you are looking for a "hotel" complete with daily maid service without requesting it, this place is not for you. However, if you are looking for a large, private suite with a full kitchen, living area, bedroom w/ king bed, in-room laundry, patio or balcony, then this IS for you, and that's not all!... More 

Helpful?
Thank go_eat_stay_love
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this review

We're overjoyed to read this amazing review! We know that vacations are precious, and we want our guests to feel that they are spending theirs wisely with us! Thank you for your terrific, detailed comments. We look forward to seeing you for more winter blues-busting soon! More 

Raleigh, NC
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed January 5, 2016

I am a travel agent and booked 2 clients for 60 days each for a business project. I called the Manager - Dawn to ask for a rate reduction for the weekends matching the rates during the week. She said she could not do anything about that. They also charged the company card for the $18,000 immediately. I explained to... More 

Helpful?
Thank Bloomtravel
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this review

We're so sorry to hear of the gaps in service and communication that led to your changing plans for your client. We indeed recognize the loss this created in our opportunity to win a new customer. We have sent you a private message in hopes of addressing your concerns more personally. Thank you for making us aware of your experiences. More 

Glen Ellyn, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

The largest issue is that the staff at Holiday Inn are not on site. They do not know how the Grand Geneva/ Holiday Inn relationship works. The Holiday Inn (HI)is on the Grand Geneva Resort (GGR)property. As a holiday Inn guest, you can use all of the GGR amenities- ski slopes,fitness center,indoor and outdoor pools. The GGR is huge, and... More 

Helpful?
Thank Stephen P
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this review

Thank you for your detailed review of your stay at Lake Geneva Resort. We're happy to hear that you enjoyed the amenities on-property. We're sorry for the confusion about your unit location. If one of our reservationists places an inappropriate request or note on a reservation, our Inventory team typically recognizes the error and asks for follow-up contact with our... More 

Chicago
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

The check in process was a bit confusing because of it's low key partnership with the resort. The location is just a short drive to downtown Lake Geneva but definitely use the back road after you get situated. They had holiday lights on the main entrance road and because of them people we driving extremely slow. The room was nice... More 

Helpful?
Thank babylove2785
River Falls, Wisconsin
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 9, 2015

Do not make reservations at this place -- they will take your credit card number and immediately bill it before you even stay there. I had made a reservation in advance and then cancelled within the allotted time. 'Turns out I was a few minutes off after 6 PM and they billed me without notice. I appealed after I saw... More 

Helpful?
Thank kinni88
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations at Lake Geneva Resort, responded to this review

We’re very sorry to hear of all the confusion surrounding your reservation at Lake Geneva Resort and our billing & cancellation process. We offer several different rate types, and the lowest rates tend to have the toughest cancellation requirements. However, we recognize that life happens and certainly want to extend reasonable grace where we can. We have sent you a... More 

Saint Charles
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed October 25, 2015 via mobile

I made a reservation via phone call Fri to book a reservation for the very next day Sat night I was sent a confirmation email . When I went to check in I was told they had no rooms and there was nothing they could do for me , my husband and I had Dinner reservations at the grand Geneva... More 

Helpful?
1 Thank Jodie R
twin cities minnesota
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 19, 2015

We had a great weekend and enjoyed a relaxing get away. Our unit was beautiful. We enjoyed the beer and cheese pairing. The magic show was okay. Not sure something I would repeat. There was a very nice bar onsite with a fantastic piano player. The red shirt Rebecca was very accommodating. Nice job Becca.

Helpful?
Thank traveler2256
Romeoville
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 16, 2015

This was not our first visit but it was just as enjoyable as before. Everything was very clean. Since we were only here for two nights we didn't really use any of the kitchen items to cook but everything was there if we needed it. The bed was very comfortable and the fireplace made us nice and cozy. Nice view... More 

Helpful?
Thank Ellen Z
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 1, 2015

First visit to Lake Geneva and was given the use of the resort package. Had read reviews and was told not to stay in the older part of the condos. I should have listened. Layout was quirky where you came in through bedroom; sofa sleeper needed to be replaced, and there was road construction. Not sure why they call it... More 

Helpful?
2 Thank taylorcoots
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 7, 2015 via mobile

This was our first stay in Lake Geneva and we were very happy with our experience. We did not realize that the Holiday Inn was managed by the Grand Geneva, but it was not an issue. The Holiday Inn section is a short distance from the main lodge, but as a guest you have access to all of their ammenities,... More 

Helpful?
Thank Jenny P
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