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Timber Ridge Lodge & Waterpark

Certificate of Excellence
7020 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147
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Timber Ridge Lodge & Waterpark
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Timber Ridge Lodge & Waterpark
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872 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (872)
  • Mar-May only
    (207)
  • Jun-Aug only
    (252)
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Schererville, Indiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was or first time visiting the property. Check in was fast and easy. Natalie checked us in and she provided wonderful customer service. The room was great and clean except for when I went to take a bath and there was hair all over the tub which I went ahead and cleaned myself. I did call down stairs and... More 

Was this review helpful? Yes
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Nikki – Thank you for your wonderful review. I sincerely appreciate feedback, both positive and negative, as we always strive to improve our services. I apologize for the cleanliness of your bathtub and have followed up with the housekeeping manager. I hope we can welcome your family back for future stays. – Kevin More 

Chicago
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We were looking to spend a day at the water park without having to make the drive all the way to the Dells. We booked the trip for 4th July weekend and paid a huge premium for the holiday weekend. Booked a1 BR suite. Sofa bed suited for kids, kitchen is nicely appointed but the room itself could use a... More 

Was this review helpful? Yes
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

iluvsanfran – Thank you for your splendid review. I am pleased to hear you enjoyed your holiday weekend with us, and the rooms were suited to your needs. We look forward to welcoming you back in the future! – Kevin More 

Chicago, Illinois
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

First, the suite was clean, spacious, and really had everything a family could need. The property was beautiful. Deer, wild turkeys, petting zoo and a trolley that takes you around. My son loves trolleys. The water park while huge gets pretty packed. The water was kind of chilly. The slides had a bit of a wait but were well worth... More 

Was this review helpful? Yes 1
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Brendan – Thank you for your fabulous review! I am delighted your family had a great time with us. We look forward to welcoming you back on your next yearly visit. - Kevin More 

Glen Ellyn, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We really enjoyed the stay, the hotel was clean and comfortable and the rooms were very spacious. The separate bedroom and fireplace was also a nice touch. The bathroom had a huge, two person, jetted tub which was great for washing two kids after a day at the water park. While the water park isn't the biggest we've stayed at,... More 

Was this review helpful? Yes
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Brendan – Thank you for your outstanding review! I am pleased our accommodations and waterpark met your family’s needs, and you were able to create lasting memories. We look forward to welcoming you back for future visits! - Kevin More 

Bloomingdale, Illinois
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Took the grandsons ( ages 5 & 8) and they had a blast! There is so much to do and the accomadations are comfortable so it was a win win for everyone! The water park has areas for babies and small children as well as older ones. What is nice is having the concessions near the pool.

Was this review helpful? Yes
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Shelia – Thank you for such a great review! I am excited you came back to enjoy our resort, and had a wonderful time. We look forward to welcoming you back for future stays! - Kevin More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I took our 32 year old daugher and 4 year old granddaughter and got adjoining rooms. We all had a great time. Hotel is clean and comfortable. Wateerprk was great fun. Staff were friendly and helpful, from booking agent, housekeeping, front desk, lifeguards. we really enjoyed the restaurant too, reasonable prices so we ate many meals there.... More 

Was this review helpful? Yes
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Linda –Thank you kindly for such a wonderful review! Our staff works hard to ensure you have a pleasant stay from start to finish. I am pleased your family enjoyed your stay with us, and I look forward to welcoming you back in the future! - Kevin More 

Dallas, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 3 nights at this waterpark lodge. Kids had lots of fun in the indoor waterpark. It was incessantly raining when we stayed here, luckily everything being indoors helped. If at all my only gripe would be about the lack of variety in dining options within the resort. There is a decent restaurant within this lodge, however for a... More 

Was this review helpful? Yes
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Krishna – Thank you for taking the time to review us. I apologize that our restaurant failed to meet your expectations. We value feedback both positive and negative from our guests as it helps us to see where we can make improvements. I hope we can welcome you back in the future. - Kevin More 

1 review
5 of 5 stars Reviewed 1 week ago

We LOVE Timber Ridge!! We go every few months and have highly recommended it to many others who have gone and loved it too. It is really perfect for so many ages - it has a zero depth pool for the little ones with 2 baby swings over the water, water slides for all ages, a lazy river, and 2... More 

Was this review helpful? Yes
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Rebecca - Thank you for your outstanding review! I know our staff works hard to ensure a fun and safe environment for your family to enjoy. We keep our waterpark at a consistent 85 degrees, and I am disappointed to hear your family was still uncomfortable. I am pleased the room was a perfect fit for your family, and we... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

My boys had a great time, It looks like they freshend up the place. I wish they would make their pool bigger or add another one it is pretty small. I really like the large frig and pans, cups and plates you really just need to buy food and bring swimming clothes.

Was this review helpful? Yes
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

John- Thank you very much for your wonderful review! I am happy to hear the room and accommodations fit your family needs, as the kitchens are built with families in mind. We look forward to greeting you back in the future! -Kevin More 

Batavia, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

We LOVE Timber Ridge Lodge and Grand Geneva! We find our family there every 3-4 months (and wish we could be there even sooner!) They have everything the entire family could want. The hotel itself is wonderful, the employees are AMAZING!! The level of care and compassion is exceptional. The activities are well planned and entertaining. I would absolutely recommend... More 

Was this review helpful? Yes
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Karoline- Thank you for your fantastic review! It is always wonderful to hear from our returning families, and we look forward to welcoming your family back very soon! -Kevin More 

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