Nice golf course, hotel could have a more experienced staff though.
- Grand Geneva Lake
- Grand Geneva Resort
- Grand Geneva
- Lake Geneva Illinois

Nice golf course, hotel could have a more experienced staff though.
Outstanding service!!! Wonderful experience!!! I had different staff in different capacities: Help me plan the event in record time with amazing awareness of our needs. Adjust tee times with graceful professionalism to help us have the best golf experience possible. Attentive bag attendants with great attitudes. The best check-in experience I have ever had at the end of a long...
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Thank you for your recent posting. As The Grand Geneva Resort and Spa continues to strive for consistent excellence in service, it is our goal to make certain that all your expectations are exceeded by our “people pleasing people” philosophy. I will pass on your comments to the management team at golf.
Sincerely –
Brett Sundstrom
Managing Director
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I am never disappointed with Grand Geneva-- we used to take our kids here when they were young and I have rediscovered it recently due to some business I am doing in Lake Geneva. The facilities are top notch, the rooms clean and the overall feel is unlike any other place I have experienced!
Nice, quiet setting in the rolling hills of SE Wisconsin. We enjoyed a round of golf on the Highlands course, dinner at the Geneva Chop House and apres diner cocktails at the fireside bar. The fitness center has something for everyone, including a rock climbing wall. Minutes from Lake Geneva, this resort is perfect for a quick getaway from the...
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Thank you for your recent posting. I am honored that you selected the Grand Geneva Resort and Spa as your escape from Chicagoland. I was glad to read you were able to enjoy the numerous amenities that the resort has to offer. I look forward to your return visit.
Sincerely –
Brett Sundstrom
Managing Director
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I had a great relaxing time at the Grand Geneva. I was there for a conference and the conference rooms were easily accessible. At night viewing the Lake from Popeyes Restaurant was wonderful and relaxng. Great Customer Service at the Grand Geneva. Everyone is so helpful. I have a disability but was able to use the ramps to get back...
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Went to celebrate our 30th wedding anniversary. From the moment we arrived to several days later when we departed could not say enough great things about the property, the staff and the total experience. Operates at the highest level of customer recognition, friendliness and empowerment to take care of your needs. Food quality in the Chop House and other dining...
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Thank you for your recent posting. Happy Anniversary! I am honored that you selected the Grand Geneva Resort and Spa as your destination to celebrate 30 years of marriage. As The Grand Geneva Resort and Spa continues to strive for consistent excellence in service, it is our goal to make certain that all your expectations are exceeded by our “people...
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The whole place is ancient and outdated. Old everything. No elevators for my very pregnant wife. The view of the golf course and pool would have been nice had it not been for the very loud water aerobics class at 8 in the morning. Normally I'm up by 5:30, but it was a vacation, I wanted to sleep in. The...
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Thank you for your recent posting. My name is Brett Sundstrom and I am the Managing Director of the Grand Geneva Resort & Spa. I want to apologize that your expectations were not met during your stay. We pride ourselves on customer service and ability to make your resort experience as smooth as possible.
Our priority is to exceed expectations...
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Wonderful facilities, two types of conference rooms, coffee shop, views so nice you will not want to work or leave your room. I stayed in a Junior Suite, had the fireplace lite and went to the SPA! Don't miss the spa....steam room, sauna, whirlpool. Lovely. Hoping to bring the kids for the Timber Ridge Resort.
Thank you for your recent posting. I love the configuration of the Junior Suites. I am glad the you had the opportunity to experience the WellSpa.
Your kids will love the Timber Ridge Lodge and Waterpark.
Kindest Regards –
Brett Sundstrom
Managing Director
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We have stayed at the Grand Geneva a few times and every time our experience was great. Very clean and great ammenities.
Thank you for your recent posting. I have shared your praises with my team. As The Grand Geneva Resort and Spa continues to strive for consistent excellence in service, it is our goal to make certain that all your expectations are exceeded by our “people pleasing people” philosophy.
I was pleased to read that you had a “Grand Experience”. I...
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We were celebrating my husband's birthday. In September we stayed to celebrate my birthday, and had such a great time we wanted to return.. Our room was beautiful overlooking the Brute Golf course. We had dinner in the Grand Cafe and the next day we golfed the Brute course. Everyone was so gracious from check-in to check-out and also the...
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Thank you for your recent posting. I am honored that you and your husband choose to celebrate your birthdays at the Grand Geneva Resort and Spa.
I look forward to your return visit and celebrating more birthdays in “Grand Style”.
Sincerely –
Brett Sundstrom
Managing Director
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