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Grand Geneva Resort & Spa

Certificate of Excellence
7036 Grand Geneva Way, at Hwys 50 East & 12, Lake Geneva, WI 53147
Hotel amenities
1 room 1 adult
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Grand Geneva Resort & Spa
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1,721 Reviews from our TripAdvisor Community

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Chicago, IL
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

I reserved a room for our family to stay this coming weekend. When I phoned the ski center to reserve a ski lesson or two for my kids they told me the classes were fully booked. No point to stay here and pay a premium when the kids can't get a lesson. I spoke with the reservationists who assured me... More 

Helpful?
1 Thank Thegoodegg
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This resort is HUGE!! I got lost/turned around a few times. Involuntary exercise was the end result. The rooms were spacious and clean. The bed was very comfortable. I did not have a view from my room which was ok. I was there to have a good time outside of my room. The restaurants: Ristorante Brissago was excellent. The portion... More 

Helpful?
Thank Arriana H
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

My husband and I had visited the Grand Geneva a couple of years ago and had a nice experience. We had overlooked a couple of hiccups as just part of the traveling experience. However, now that we have been here a second time, with two other groups of friends and with our kids, I can say with certainty that the... More 

Helpful?
Thank FoodieGirrl
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you for taking the time to share your feedback with us. I am very sorry that the service we provided during your stay did not meet your expectations. It certainly sounds like there were some miscommunications. I will be sure to review your stay with my team and see how circumstances like yours can be avoided in the future.... More 

Yorkville, Illinois
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We really enjoy this resort. Would like to get back there more often, so relaxing and enjoyable! Highly recommend! Staff is accommodating, rooms are clean, restaurants offer a nice variety, the views of the grounds are incredible and relaxing.

Helpful?
1 Thank Rosie M
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thanks for your "Magical Memories" review! We appreciate you taking the time to write such positive feedback and can't wait to have you back again! Regards, Steve Magnuson More 

Chicago, Illinois
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I was there with my husband and kids for my birthday. If you have small children there's not much you can do indoors. This place is more for adults to wine and dine. Place is very clean . I feel like I paid to much for just a room and use of a pool . I could've gone to a... More 

Helpful?
1 Thank RAVABRA
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

We do hope you try us again! Please ask about the Experiences Team, they specialize in daily activities for the kids. You can also purchase waterpark day passes for Timber Ridge Lodge which is on property right down the road and the trolley is free to go back and forth between the hotels. There is also horseback riding for any... More 

Sheboygan, Wisconsin
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Attended a conference and stayed at the Grand Geneva for work. The hotel was great...comfy beds, wonderful hot shower, nice room and the staff was great. The food provided for our meals at the conference was just ok. I would happily come back for work or a weekend away with the hubby.

Helpful?
Thank Mooolisa
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thanks for sending feedback about your recent work conference. Glad you to hear you enjoyed the amenities in your room and were able to relax a little during your conference. I hope you are able to come back with your husband and make a weekend out of it. Regards, Steve Magnuson More 

Honolulu
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A move to Chicago left us wanting a vacation to a close destination that offered a more laid back atmosphere. I had no ideal of how much I would fall in love with Lake Geneva. This most charming little town that has so many shopping and food options all with-in walking distance and skirting the lake. A small town that... More 

Helpful?
Thank tbirds_13
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you so much for fantastic 5 star review. So happy to hear you love the area and love staying at Grand Geneva Resort & Spa. We have great skiing conditions right now. I hope you are able to check us out this winter. Lake Geneva's Winterfest is coming up. I think this will be a Lake Geneva event you... More 

Chicago, Illinois
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was up there for a business meeting and it felt like I was stepping back in time. Believe the hotel was formerly a Playboy Club and some of the decor certainly seems to fit. Rooms were nice, but could use some updating. The food was good, considering they were serving 150 people at a time. I'd like to get back... More 

Helpful?
Thank MAbendhoff
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

You had it right, our resort originally opened in 1968 as the Playboy Club Hotel. We are trying to preserve a lot of the history and traditional features that come with being built in the 60's. Thanks for taking the time to share you feedback with us. We would love to have you back in the summer to golf on... More 

Bettendorf, Iowa
Level Contributor
122 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have to start with a good and bad comment about the front desk...the good, there was a young lady working the desk that was checking the folks in next to me and she was just so bubbly and full of knowledge. So much so that I began speaking with her and she told me about the hotel since I... More 

Helpful?
1 Thank CharlieC33
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thanks for sharing your feedback! I do appreciate the feedback about both staff members. I will look into our policies to see if anything can be streamlined for future situations like yours. I will be sure to pass along your compliments to the young lady at the desk; I know just who you are referring to. I am glad that... More 

Walnut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

My boyfriend and I stayed here for a wedding that we attended in October and it was a very very nice suite that we stayed in!!! The bathroom my boyfriend loved, because there was a built in TV in the mirror he absolutely loved that!! Very cozy and very nicely set up! We went out to do some touring around... More 

Helpful?
Thank Kylie S
Steve M, General Manager at Grand Geneva Resort & Spa, responded to this review

Thank you so much for the wonderful review. I am so happy to hear that our housekeeping team took great care of your room and that you enjoyed the bathroom TV. Thanks for choosing Grand Geneva Resort & Spa. We look forward to having you back. Regards, Steve Magnuson More 

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