Room was disgusting. The carpet was filthy. The bathroom window did not lock so anyone could enter the room at any time. I placed my curling iron in window to keep it locked. The vaneer was missing from the back of the bathroom door so the hotel replaced it with woodgrain contact paper. The paper was peeling due to the moisture from the shower. There was mold growing under the paper. The shower faucet was loose and pulled out of the wall. I wanted to leave and get a refund but was told by front office staff that they do not issue refunds. No where on their website did it mention NO REFUNDS. The website indicated a continental breakfast in the morning. They have a small setup in the front lobby but no one ever provided breakfast much less coffee. I contacted America's Best Value Inn headquarters about the situtation but it was a total waste of my time. I gave them and the hotel two months to rectify the problem. All I wanted was some sort of compensation but to no avail... more
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