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Heidel House Resort & Spa

Certificate of Excellence
643 Illinois Avenue, Green Lake, WI 54941
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Heidel House Resort & Spa
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Heidel House Resort & Spa
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368 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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    (368)
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    (70)
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Milwaukee, Wisconsin
Level Contributor
13 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The hotel was not as expected, nothing near the level of resort or luxury as they describe themselves. They have a great location on a beautiful Lake and you can't beat the views but the place is tired and poorly maintained both inside the rooms and the grounds in general. Our room was dark and damp and I ran the... More 

Was this review helpful? Yes
Milwaukee, Wi
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Heidel House for three days and two nights.Everything was great: room, service.Food in the restaurant was very delicious with good prices. We enjoed pools and amazing, amazing (!!! )SPA. Irina V

Was this review helpful? Yes
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Dear Irina, We appreciate the time you have taken to write a review about Heidel House Resort & Spa. I am thrilled to see that your experience here was a delightful one and that you thoroughly enjoyed your guest room, amenities and the restaurants, as well as the spa. We look forward to seeing you here again in the future.... More 

East Troy, Wisconsin
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the resort for 2 nights for a wedding. When we arrived, we got our key and went to our room. Unfortunately we got a double bed room instead of the King room we requested. I called the front desk, the man who answered was very helpful. He checked and no more king rooms were available, so he... More 

Was this review helpful? Yes 1
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Thank you for taking the time to provide such an extensive review. I did also receive your feedback from our online comment card, and want to thank you again for taking the time to share all of your comments and concerns. As mentioned in my email, we deeply value guest feedback so we can continue to improve the experiences of... More 

Willow Springs
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Heidel House and found it to be excellent. The facilities were great. Very nice outdoor pool, indoor one too. The restaurants were great. The room was just fine. Television was small but we did not spend a lot of time in the room. The people who worked there were all friendly and helpful. Great spot!

Was this review helpful? Yes 1
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Thomas, Thank you for taking the time to write a review about Heidel House Resort & Spa. I am pleased to hear that your experiences here were to your satisfaction and that you enjoyed both the outdoor and indoor pool as well. Your kind words have been passed to our associates. Again, thank you for providing feedback. More 

Monroe, Wisconsin
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We booked this room through groupon. We had a lakeside room with a huge jetted bathtub. Everything was spotless. The entire staff was extra friendly. We ate at the Boathouse restaurant and the Sun Room. Both had lake views and the quality of the food was great. Large terrace with restaurant right there. We highly recommend this resort.

Was this review helpful? Yes
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Dear Marcia, Thank you for taking the time to provide feedback from your time here at the Heidel House Resort & Spa. How wonderful to hear your experience was perfect! This is certainly our goal. I am pleased you enjoyed your lake view guest room as well as meals at both BoatHouse and Sunroom. Your compliments regarding our associates’ service... More 

Washington, DC.
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First let me tell you I didn't get a discount through Group-on etc., but the hotel did offer me a military discount and I appreciated that 100%. Oddly enough myself and two kids flew from Washington DC. to Milwaukee then drove to Green Lake to stay specifically at the Heidel House Resort. Why? good question. As a kid I once... More 

Was this review helpful? Yes
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Thank you for taking the time to write this wonderful review. I am delighted you chose Heidel House Resort & Spa as a getaway for you and your children. I do hope you had the opportunity to swim once more in Green Lake, or at least enjoy the scenery as you spent time outside. We are incredibly pleased that we... More 

Chicago, Illinois
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I decided to go on a last minute trip to somewhere we've never been to. I found the Heidel House Resort and decided to give it a try. The only room left available was a double queen standard room with no view. The resort is very nice, don't get me wrong, but our room was below average.... More 

Was this review helpful? Yes 2
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

I am pleased that you and your husband decided upon Heidel House Resort & Spa for your last-minute getaway, and appreciate you have taken the time to write a review about your stay. I am sorry to hear that your guest room did not meet your expectations. Please know we are continually making updates to the property, and hope that... More 

Waukesha, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Food at there top end restaurant was not good. steaks way over done and tasteless.Hotel room was dated and air conditioning did not work well. Service and staff are friendly and Pool areas nice. Happy hour drinks very reasonable.

Was this review helpful? Yes 2
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Thank you for taking the time to review your stay at Heidel House Resort & Spa. It was our pleasure to welcome you, and I am pleased this was shown by your encounters with friendly associates. I am very sorry your experience with us was lessened by a disappointing Grey Rock dinner. We certainly appreciate your candid feedback. I also... More 

Houghton, Michigan
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Everything at the resort was nice, but I felt they did not take the time to clean our room all that well. I very well could have had an unusual experience, maybe other rooms were cleaner. Everything else about it was neither bad nor good. Let's just say I'm glad I didn't pay for it.

Was this review helpful? Yes
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Thank you for providing feedback from your recent business stay. I am disappointed to learn we did not deliver a more memorable Green Lake experience. We aim to exceed your expectations and leave you anticipating a return visit, and your comments regarding the cleanliness of your room and overall indifference show we fell short of this goal. Thank you, again,... More 

London, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked this stay through Groupon so it was a reasonable, but not cheap, long weekend away. The hotel sits on Green Lake which is 7 miles long and 2 miles wide. It is beautiful on a sunny day and not too busy with jet skis etc. We had a lake facing room which was great . The room was... More 

Was this review helpful? Yes 1
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Thank you for taking the time to review your stay. Green Lake is certainly a relaxing retreat from Chicago – I am glad you were able to take advantage of a Groupon offer and enjoy a Lakeview room. Thank you, also, for mentioning our associates. Our team takes great pride in their work and appreciates such compliments. I’m sorry to... More 

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