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Heidel House Resort & Spa

Certificate of Excellence
643 Illinois Avenue, Green Lake, WI 54941
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1 room 1 guest
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Heidel House Resort & Spa
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389 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Washington DC, District of Columbia
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

We had a large room with a fantastic view over the lake. It was a great value, given the view. That was the up side. Unfortunately, housekeeping was wanting -- we had to call down for coffee, then call for sugar. The housekeepers left dirty cups, etc., in the room. On the second day, we had to call late in... More 

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Milwaukee, Wisconsin
1 review
3 of 5 stars Reviewed 6 days ago NEW

When I called to book a room, it took over 15 minutes (she must have been in training but never explained that to me), then when we left after two nights, they double charged us and over charged us. I called to correct it, was put on hold for 10 minutes. Then they sent me to the managers voicemail and... More 

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Chicago
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I spent two nights here in July. The staff was very friendly and the lake setting was lovely. For the price, we expected a more manicured resort. We did stay in the older rooms and, while they've been updated, the stairwells and exterior look tired. The room was plain. We did love the spa!

Was this review helpful? Yes
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Thank you for taking the time to write a review about Heidel House Resort & Spa. I am happy to see that your interactions with our associates were friendly and that you were able to enjoy the beautiful views of Green Lake. I am sorry to learn your guest room and the exterior appearance lessened your experience here. We appreciate... More 

Des Plaines, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

We took my parents to the Heidel House for their 55th wedding anniversary. We booked 2 rooms looking out to the lake and after reading other reviews I was a bit nervous. I am glad to say the reviews I read were not what we experienced. The rooms we had were very spacious,clean and quiet. Balloons and a box of... More 

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Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Lori, Thank you for taking the time to share your experiences at Heidel House Resort & Spa and for choosing the resort for your parents’ 55th wedding anniversary celebration. I am glad that you had a lovely time here and that you enjoyed the balloons and boxes of chocolates. I am also delighted to see that you had a wonderful... More 

Chicago, Illinois
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I were visiting the Green Lake area for the first time and chose Heidel House for a night. What a lovely, high-quality resort. Beautiful grounds, beautiful establishment, beautiful room. Top floor with lake view - doesn't get any better. And so quiet!! Slept like a baby. We wanted to take the whole bed home with us. Wish... More 

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Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Jackie, Thank you for sharing your experiences of Heidel House Resort & Spa. I am thrilled to see that you had such a lovely stay with us and that you were able to enjoy various aspects of the property such as the tennis courts and Pump House Parlor. Again, thank you for taking the time to provide feedback. We welcome... More 

CHICAGO
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I found the Heidel House to boast an incredible location with great views of the lake and homes surrounding it. The common areas were clean and well mantained however each and every single staff interaction left something to be desired. From the cold insincere greating at the front desk, the two housekeeping staffers loitering in a hall with their carts,... More 

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Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Nicholas, Thank you for taking the time to write about your experiences at the resort. I am disappointed that your interactions with our associates left something to be desired. We strive to provide the highest level of service to all guests, and I am deeply sorry we fell short of that goal. I also apologize for your concern with the... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

If you can get over the fact that the rooms need updating, this place is a find. The common areas are bright and clean. The pool is small but you can head to the beach to swim. The deck chairs are new and comfortable. The staff is a highlight. Always friendly and looking to please. The lake views from our... More 

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Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Todd, Reviews are always appreciated, so thank you for taking the time to share your experience at Heidel House Resort & Spa. I am happy to see that your experience here and your interactions with our associates were positive ones. Your compliments have been shared with our associates, who appreciate knowing that their work is impactful . Again, thank you... More 

Carmel, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Heidel House was a great place to stay as we ventured across Wisconsin. A hidden gem in Wisconsin.... Beautiful grounds and lake. Indoor & Outdoor pool along with lake activities...Close to Golf. Although I was there with my husbnad for a getaway it is a great facility for business meetings and weddings. Service, amenities and restaurant were all fantastic. Highly... More 

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Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Thank you for recommending Heidel House Resort & Spa. I am delighted to see that you and your husband had a fantastic time here and that you were able to enjoy several of the amenities and the beautiful grounds and lake. Again, thank you for reviewing Heidel House. We hope to see you visit again in the future. More 

Rockford, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room we stayed in was comfortable but the bathrooms need to be updated. The public areas were very dirty. The reception area carpet was filthy and the water with lemons and limes had no water in it, just sad little fruit. Getting coffe in the morning was difficult. At least 15 people were in line for coffee at 6:00... More 

Was this review helpful? Yes
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Dear Kris, Thank you for sharing your experience here at the resort. I am very sorry to hear that your latest stay with us fell short of your past visits. I can certainly understand the frustrations that accompany arriving at a place with certain expectations and not having them met. Your concerns about the cleanliness of public areas have been... More 

Janesville, Wisconsin
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We needed a couple of days to just getaway and relax. This place for us was perfect . Not a long drive to get to and a beautiful setting and view of the Green Lake. Fast check in even though we were early. Nice comfortable room with a very comfortable queen bed. Nice sized television. A table and two chairs... More 

Was this review helpful? Yes 1
Scott K, General Manager at Heidel House Resort & Spa, responded to this review

Thank you for your sharing your experience. I am delighted you and your wife chose Heidel House Resort & Spa for your getaway and found the area to be just as relaxing as you hoped. It was our pleasure to offer a place to unwind as well as provide unique experiences including the Escapade cruise and an afternoon at Vines... More 

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